What Do Our Customers Say?

Standard SUV / 4x4

Orlando International Airport (MCO) on 22 Jun 2012

Customer rating:


The lady at the rental desk was most awkward. We cannot fault usacarhire, but Alamo were a different case! Tried to sell us lots of extras plus upgrades, which can be expected as a business, but their attitude was very curt when we declined the extras. To be doubly awkward she then kept saying "2 seconds, give me 2 seconds" and pretended to busy herself for half an hour keeping us waiting. We were tired and wanted to start our holiday and as far as we could see she was doing nothing except make the whole procedure long and drawn out for no reason. Very dissatisfied!

Intermediate 4 Door (IDAR)

Sanford International Airport (SFB) on 22 Jun 2012

Customer rating:


The guy at Alamo charged me up front for a full tank of petrol without asking me. When I queried it he said it was cheaper that way - but that is a lie. When I got the bill I saw that I was charged $63.59 to fill the car. I don't think it would cost me anymore to fill the car up that that and of course there was no way you can return the car empty.

Intermediate 4 Door (IDAR)

Sanford International Airport (SFB) on 22 Jun 2012

Customer rating:


Everything from start to finish was excellent, we really enjoyed our holiday was great and the car was great to, so thank you for everthing.

Economy 4 Door (EDAR)

Miami International Airport (MIA) on 21 Jun 2012

Customer rating:


I will now always use US Carhire for all future rentals. I need cars with hand controls, and this was no problem to set up. It was for no added cost which was an extra bonus.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 21 Jun 2012

Customer rating:


Ordered under 25 package. Got to the airport and the women upgraded our class to a better SUV. Had no problems even with 3 of us under 25.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 20 Jun 2012

Customer rating:


We booked the car hire with Alamo through yourselves which was a great deal and easy to do. We were slightly dissapointed with some areas of the Alamo service. Firstly I had registered with the time saving option which did not work and we had to que for age to get our car. Secondly the man from Alamo, I felt, took advantage of the fact that we were tourists with children after an 8hour flight. He made the car hire process confusing. We had booked what we wanted and he made us take an upgrade. Once we settled into our accommodations and review the paperwork we realised what had happened and had to take the car back for an exchange. We spoke to yourselves who we extremely helpfull and guided us to rectify the situation.

Fullsize 4 Door (FDAR)

Fort Myers Southwest Florida International Airport (RSW) on 20 Jun 2012

Customer rating:


We regularly book our hire cars with US Car Hire - it's very convenient and the prices are competitive. They have also responded quickly and helpfully to our emailed questions.

Intermediate 4 Door (IDAR)

Miami International Airport (MIA) on 20 Jun 2012

Customer rating:


Very Good, Fast Service and Nice People

Fullsize 4 Door (FDAR)

Tampa Airport (TPA) on 20 Jun 2012

Customer rating:


Quick and easy process in Tampa. Staff polite, accepted an offered upgrade as it was a great deal but it wasn't pushed on us. Only non positive comment, but not car hire companies fault, we opted for the pre paid fule fixed at $3.13 and by the time we came to fill up and return car, gas price had dropped to $3.06

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 19 Jun 2012

Customer rating:


I've used US Car hire previously and the levels of service have been great. This time was no different. I even had a couple of queries about the booking process and these were answered by Roulla very quickly. Would I use US Car car hire again? Most definitely. We were a bit lucky in getting a free upgrade to a Dodge Grand Caravan. It was because there weren't many 4 door full size cars available. So the Alamo guy at the kiosk said we could have the Dodge !

7 Seater Fullsize SUV (FFAR)

Miami International Airport (MIA) on 18 Jun 2012

Customer rating:


I allready checked in at home, but had still to wait over an hour because the digital process didn't work

7 Seater Fullsize SUV (FFAR)

Miami International Airport (MIA) on 18 Jun 2012

Customer rating:


LA CAMIONETA QUE ME OFRECIERON SE ME HIZO GRANDE Y NO SE DOBLABAN LOS ASIENTOS TRASEROS PARA EL EQUIPAJE. ME RECOMENDARON LOS DE ALAMO ESE MODELO Y PAGUE UNA PEQUEÑA DIFERENCIA . ESTUVIMOS MUY A GUSTO .

7 Seater Fullsize SUV (FFAR)

Miami International Airport (MIA) on 18 Jun 2012

Customer rating:


LA CAMIONETA QUE ME OFRECIERON SE ME HIZO GRANDE Y NO SE DOBLABAN LOS ASIENTOS TRASEROS PARA EL EQUIPAJE. ME RECOMENDARON LOS DE ALAMO ESE MODELO Y PAGUE UNA PEQUEÑA DIFERENCIA . ESTUVIMOS MUY A GUSTO .

Intermediate 4 Door

Miami International Airport (MIA) on 18 Jun 2012

Customer rating:


From booking car to rental, everything ran very smoothly. At Miami we were given free upgrade,hence the reason I use Alamo! Once again, delighted with car rental and plan to use US Car Hire in 2013!

Luxury SUV (LFAR)

San Francisco International Airport (SFO) on 18 Jun 2012

Customer rating:


Pre-paid 3MTHS in advance for a Luxury Escolade SUV vehicle. Upon collection was informed there were NO Luxury SUV's available...... A premium SUV was issued and whilst upset such advance notice did not guarantee our selected vehicle we were assured the difference would be refunded without delay!!!. Ok the vehicle met our space requrements. Fine. however, it is now 6 weeks later and no refund for the difference that was PRE-PAID to Alamo 3mths in advance.. To say I am upset with this is an understatement. A warning to all future customers.. DO NOT USE ALAMO!!!!! or any company that reccomends them! Will i ever use US CAR HIRE again? Absolutely not!!!! Buyer be warned.