Fullsize 4 Door (FDAR)
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Standard SUV (SFAR)
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Standard SUV (SFAR)
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7 Seater Passenger Van (MVAR)
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Intermediate 2/4 Door (IDAR)
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Mini Passenger Van (MVAR)
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7 Seater Passenger Van (MVAR)
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Standard SUV (SFAR)
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Fullsize 4 Door (FDAR)
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7 Seater Passenger Van (MVAR)
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Standard SUV (SFAR)
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Intermediate 2 Door (ICAR)
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Luxury SUV (LFAR)
Orlando International Airport (MCO) on 30 Jan 2014
Customer rating:    
Customer name: Name withheld by request
Vehicle supplied: escalade, chevy 15 seater , lincoln navigator
your service was just wonderful .After renting cars in the states for over thirty years I would have to say you are the best at what you do by a mile. This particular trip involved three rental vehicles booked on different dates, of all shapes and sizes, to accommodate up to 14 people at any one time . Everything went exactly to plan and the help and advice offered by Roula was so helpful .Your option of an Escalade through your company, by Alamo, when in fact , Alamo don't even offer this vehicle, was outstanding . I thought maybe it would be an old vehicle ,when in fact it was nearly new. well done guys I will recommend you to everyone I know who goes over to the usa . A couple of things to help your future customers that I wasn't too sure about before I left England . There was a lot of info about pre registering, then using the kiosks .My experience with all the vehicles I picked up was that if you pre register everything online before you go, you can just go to the Alamo car park and get a vehicle type you have pre booked , and drive it to the front barrier where you show your agreement and driving licencse and away you go. The other point was about the sunpass which I have had numerous issues over the years with toll violations etc. How it works with Alamo is that you don't book anything you just drive out of the Alamo compound and through the first sunpass toll and you are charged at the end of your trip a nominal amount on your credit card .The last issue was that with the gold offer you have up to four drivers, however be aware that any extra drivers and the lead driver have to be there at the desk with driving licenses to make it work. thanks again for everything .
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Compact 2 Door (CCAR)
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Intermediate SUV (IFAR)
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