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Florida Car Hire - Frequently Asked Questions

Note: These do not apply to US domestic bookings i.e. orders made by US or Canadian Driving Licence holders. If you are a domestic customer (i.e. with a driving licence from the USA or Canada), then click here for your FAQ's.

Please use this section of the site before calling us with any questions you may have as we've tried to address as many common questions as possible here.

The questions have been split into sections. Simply choose the section you are interested in from the list below and you will be presented with a list of common questions and answers.

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  • What are your office hours?
  • Where are your offices located?
  • How do we contact you?
  • Who is uscarhire.com?
  • How can we find out more about your company?
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  • Do I need to name all the drivers when we book the car?
  • How and when do we pay for the car hire?
  • What forms of payment do you accept?
  • What paperwork will we receive?
  • How can we place our car hire order?
  • How soon before we need the vehicle can we make a booking?
  • Can I extend the booking once we arrive in Florida?
  • Can you take last minute bookings at weekends?
  • When will my balance payment be taken?
  • Is it possible to pay the full amount at the time of booking rather than just a £25 deposit?
  • Do I need to include my flight number?
  • Booking the Young Drivers Package with Alamo
  • Do you charge a credit card surcharge on bookings?
  • When is payment taken?
  • When I place an order, is the car type guaranteed to be available?
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  • Do all drivers have to be present when collecting the car?
  • What do I need to take with me when collecting the car?
  • Do I need to have a credit card for deposit when collecting the car, and why?
  • Do I need Optional Personal Insurance?
  • What happens if we want to upgrade or change the type of car when we collect?
  • Car Delivery - Is it possible to have cars delivered to our accommodation?
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  • Are there any hidden costs?
  • What is UMP Insurance / HSF? Is this included?
  • What is SLI Insurance? Is it included?
  • What is CDW / LDW Insurance? Is this included?
  • Do your rates include all the taxes?
  • Do your rates include the various surcharges?
  • Is amendment and cancellation cover included?
  • Is Insurance Excess Waiver Included?
  • Is Personal Insurance included?
  • Is free 24 hour roadside assistance included?
  • Are any items NOT included in the car insurance?
  • Is there a mileage limit?
  • How many drivers are included?
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  • What are the Alamo and National kiosks?
  • Can non-US residents use the Alamo kiosks?
  • Do I need to do anything in advance in order to use the kiosks?
  • Can I still use the Alamo or National kiosks if I have a long duration booking?
  • Can I use a debit card for my security deposit?
  • How do I scan my driving license at the kiosk?
  • Can I add additional drivers using the kiosk?
  • How do I get my rental agreement documents?
  • How do I know which car to collect after using the kiosk?
  • What if I have difficulty using the Alamo or National kiosk?
  • Can the kiosk be used if we have the Young Driver Package?
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  • What is Dollar Express?
  • How much does it cost to become a Dollar Express member?
  • How do I sign up for Dollar Express?
  • Can I sign up for Dollar Express after I have booked my car with you?
  • Do all Dollar depots have a separate Dollar Express queue?
  • How long does it take to get an Express ID number once I sign up?
  • Do I need to take my Dollar Express ID card with me when collecting my car?
  • Do all drivers need to sign up for Dollar Express?
  • I have a Dollar Express ID number. Where do I add it when making my booking?
  • I already have a booking made with you for a Dollar car. Can I now add my Express ID number?
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  • What is the difference between the 'Silver Inclusive' and 'Gold Inclusive' options for car hire?
  • On the Silver Option with Dollar, what is the approx cost of a tank of fuel?
  • How many drivers are allowed on the Silver option?
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  • What is the minimum age to hire a car in Florida?
  • Is there a surcharge for younger drivers?
  • Is there a maximum age limit for car hire in USA?
  • Is there a minimum time a driving license must have been held?
  • Young Drivers Package (YDP) with Alamo
  • Does it matter what nationality I am, or which county my license is from?
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  • What are the standard features for all vehicles?
  • Can we choose the exact model and colour of the vehicle?
  • Are there any restrictions on vehicle availability outside Florida?
  • Can we upgrade or change our car type on collection?
  • Can you advise on whether a particular car will accommodate all our luggage?
  • Are your SUVs 4 wheel drive?
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  • Is there a surcharge for younger drivers?
  • How much does it cost to hire a baby / booster child seat?
  • On the Silver Option, what is the approx cost of a tank of fuel with Dollar?
  • Can we hire snow chains on hire cars?
  • Ski Rack Rental: Are Ski Racks available?
  • What if I sign for something I don't want when collecting the car?
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  • Where do we collect the car from when we arrive?
  • Can I collect the car from one location and return to a different location in Florida?
  • What are the charges for 1-way rentals?
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  • How much does it cost to hire a baby / booster child seat?
  • Can we take a child car seat to avoid paying extra to hire one?
  • What are the requirements regarding child seats?
  • Are child / booster seats available from all Suppliers?
  • Can we request a car with Integrated Child Seats?
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  • I have a new type UK driving license. Is this OK?
  • Does it matter if I have points on my license?
  • I have lost my driving license - can I still rent a car?
  • I sent my license off to DVLA for replacement. Can I still drive a rental car?
  • Do I need a special license to drive a mini-van?
  • Do I need an International Driving License to Drive in the USA?
  • I have the old style pink / green UK driving license - is that acceptable?
  • Does my driving license have to be written in English?
  • Does it matter what nationality I am, or which county my license is from?
  • What is the minimum time to have held my driving license?
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  • What do I need to take with me when I collect the vehicle?
  • What if I forget to take my voucher with me or travel without a voucher?
  • The number of days rental on the voucher is more than I booked. Why is this?
  • My voucher states that a 1-way fee MAY be payable, but I had been told this was free.
  • My voucher says I must have a clean license - is that correct?
  • What do I need to do with the voucher once I receive it?
  • My voucher says Insurance Excess Waiver is extra, but I thought this was included as standard.
  • I have my voucher, but it doesn't mention 'Silver' or 'Gold'
  • The car category I booked is not shown on my voucher, or is worded differently
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  • How do longer rental durations work?
  • Can I obtain a Disabled Parking Permit in the USA?
  • Hand Controls for Disabled Drivers
  • Do any cars have roof racks or tow-bars?
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  • Which company do you use for car hire?
  • What are the main differences between the various suppliers?
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