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Feedback from some of our existing car hire customers - Page 1

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

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Booked cars either side of a cruise with the usual drop off/pick up at Fort Lauderdale airport only to find out afterwards that Alamo had changed their free shuttle service to the port from the airport to a different location. Emailed US car hire asking if i could change location and within 24 hours Carolyn had it all sorted. We have booked cars with US car hire for many years now as well as referred them to others in the confidence that the level of service and back up if any plans were to change, will always be first class!
Mark Colbron
Added on: 18 Oct 2018
Fantastic service.



I dealt with a lady called Carolyn and she was extremely helpful with any issues I had regarding date changes. Would recommend this company to everyone.
James Monaghan
Added on: 15 Oct 2018
So far I have only made a general enquiry from abroad but had a very fast personal reply from Carolyn that I was impressed with and I will now look into booking a car for a month for the first time with US Car hire. Would be good to include Switzerland in your list of European countries on your website!
Pamela
Added on: 01 Oct 2018
So far I have only made a general enquiry from abroad but had a very fast personal reply from Carolyn that I was impressed with and I will now look into booking a car for a month for the first time with US Car hire. Would be good to include Switzerland in your list of European countries on your website!
Pamela
Added on: 01 Oct 2018
Made 2 bookings 2weeks ago and had to cancel one, got an e-mail back within minutes saying booking cancelled and payment will be returned. Used this company many times great service, great value have recommended many times. Thanks once again for your quick attention.
David Sheldon
Added on: 26 Sep 2018
Customer service is outstanding. I have used US Car Hire when visiting Florida for a number of years and have never been let down. The booking process is simple and straightforward and when I have occasion to contact you, the level of customer service has been exceptionally high. In particular, for the last few years I have dealt with Carolyn Parry at your offices and she has been simply brilliant. I always recommend US Car Hire to friends when they visit the USA.
Jeffrey Thornton
Added on: 19 Sep 2018
I Dealt with Carolyn Parry when arranging to rent a car. I tormented her with questions over a few days regarding what‚s involved in renting a car in the United States. Carolyn was extremely helpful and answered all my questions in detail. Thanks again Carolyn for your help and I would definitely recommend your company to anyone enquiring about renting a car.
Denis Finnegan
Added on: 15 Sep 2018
I would to take the time to thank your company for arranging our car rental.

In particular I would like to thank Carolyn for her continued help & support over recent months in dealing with my continuous requests & questions, my queries were dealt with in a friendly & professional manner



Well done
Dave Bent
Added on: 14 Sep 2018
i have used uscarhire on every occasion i have been to florida which is now numerous times i have never had any issue when booking or when arrive at location staff have always been friendly and very helpful cars are always clean and in very good condition. unfortunately i have had to cancel my trip at last minute due to family illness and the staff have been very helpful with a very quick response to help with my booking query i would honestly recommend them as they have a professional way of dealing with you and never any pressure to upgrade or buy extras on arrival but they do ask you and give you the option also they have a great location within sanford airport orlando



i have recommended to family and friends in the past and will in the future

highly recommend




Allan L
Added on: 28 Aug 2018
This company is always very co-operative with their customers. I have used them for at least 10 years as they always come up with the best prices for Mustangs etc. at Sanford Airport. There prices are great for all inclusive items and they recommend Road Assist buying it in the U.K. cheaper than at the Rental desk. They have been thoroughly recommended to all my friends going to the States who need to rent a car.


FRANK STEWART TERDREY
Added on: 16 Aug 2018
I have traveled to Florida every year since the late eighties and always hired a car. US Car hire are the most friendly efficient outfit I have booked with in all this time. It is a pleasure dealing with them
Geoff Hunter
Added on: 06 Aug 2018
Always excellent service which is why i come back year after year. I highly recommend.
mrs berni richards
Added on: 06 Aug 2018
I have used Uscarhire several times now, and have always had flawless service. Using the Alamo kiosks has always been a big plus for me, as, after a long day of travelling, i‚m not ready for yet another queue, or the american hard sell. The last couple of visits to Orlando, i‚ve flown into Sanford, as it‚s so much easier to navigate the airport. Granted, they only have a couple of Kiosks there. as opposed to about 17 at MCO ( I think ), but there‚s only ever been 1 other person at them, so it‚s a quick 3 mins, out the door, car and go. I also find Alamo‚s Sunpass to be the most reasonably priced, not to mention, having the freedom to choose your vehicle from the chosen category.
Simon Mellor
Added on: 28 Jul 2018
I have used Uscarhire several times now, and have always had flawless service. Using the Alamo kiosks has always been a big plus for me, as, after a long day of travelling, i‚m not ready for yet another queue, or the american hard sell. The last couple of visits to Orlando, i‚ve flown into Sanford, as it‚s so much easier to navigate the airport. Granted, they only have a couple of Kiosks there. as opposed to about 17 at MCO ( I think ), but there‚s only ever been 1 other person at them, so it‚s a quick 3 mins, out the door, car and go. I also find Alamo‚s Sunpass to be the most reasonably priced, not to mention, having the freedom to choose your vehicle from the chosen category.
Simon Mellor
Added on: 28 Jul 2018
Great service from Carolyn in resolving a minor issue with Alamo after we returned home. Will certainly be booking again for the 6th time next year.
William Alexander
Added on: 26 Jul 2018
Great service from Carolyn in resolving a minor issue with Alamo after we returned home. Will certainly be booking again for the 6th time next year.
William Alexander
Added on: 26 Jul 2018
Very excellent customer service . Amazingly fast response for any queries!!!
Ahmed Al wusaibie
Added on: 22 Jul 2018
Isn‚t it great when you email a question and within an hour its answered, no swerving or ducking the question, replies are answered exactly as requested refreshing change
barry
Added on: 03 Jul 2018
I have been using uscarhire for many years and the booking, pick up and drop off have always been extremely efficient and quick. Sometimes things go wrong, always my fault not uscarhire!! Whenever I call or email for help I am answered straight away and everything is organised for me. They are a brilliant firm to deal with and always very helpful. Thank you.
Caroline Soper
Added on: 12 Jun 2018
Always, polite and efficient service, great quality and value
David Gallagher
Added on: 18 May 2018
Price of our car hire went down by £105 after we booked !

US car hire cancelled booking with full refund and we re booked £105 better off, many thanks for all this help, not many places would do this.
Shona Malone
Added on: 15 May 2018
We have booked with uscarhire.com several times. They have always been totally efficient and to be recommended to ALL visiting the beautiful state of Florida. We were due to fly out this Friday but sadly Frank became ill and we were unable to fly. Ruth contacted Carolyn who immediately arranged a refund and we look forward to booking again as soon as Frank has recovered. Thank you for exemplary service!
Ruth & Frank Parsons
Added on: 14 Apr 2018
We have booked with uscarhire.com several times. They have always been totally efficient and to be recommended to ALL visiting the beautiful state of Florida. We were due to fly out this Friday but sadly Frank became ill and we were unable to fly. Ruth contacted Carolyn who immediately arranged a refund and we look forward to booking again as soon as Frank has recovered. Thank you for exemplary service!
Ruth & Frank Parsons
Added on: 14 Apr 2018
This is our Third time hiring from US car hire each time we has been a breeze and they respond to all your questions quickly. with competitively priced and a good range of vehicles. I highly recommend using this company. Thank you US car hire.

John Blears
Added on: 09 Apr 2018
If there is a problem with a booking there is always someone very helpful to sort it out and I have never been disappointed. Uscarehire is the best.




cheryl Price
Added on: 05 Apr 2018
We have used this service for the last 5 years and would highly recommend to everyone the service is beyond fantastic
Sue malyon
Added on: 01 Apr 2018
Very satisfactory service 10 point
Alfredo mendoza
Added on: 30 Mar 2018
Very efficient and prompt in replying to a question. The team were very helpful, thank you.
Ian Boyle
Added on: 28 Mar 2018
We had booked a car for a visit to Houston to visit our family but had to cancel due to our family loosing their home following Hurricane Harvey. When I contacted US Car Hire to cancel, the kindness & speed of service was exemplary and I received a full refund within 12 hours. I now have booked for another trip and have had to alter my itinerary and the speed of response and service was again the best.
David Hurley
Added on: 27 Mar 2018
Booking this car was very easy keith Gibson
keith gibson
Added on: 23 Mar 2018

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