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Feedback from some of our existing car hire customers - Page 1

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

US Car Hire quoted the cheapest prices at the time of ordering. The ordering process was so simple and easy, the ability to pay bits off the final bill a bit at a time was handy. Our trip was cancelled and the refund process worked like a dream, I had the money back in my account within 2 days. If only all the companies dealing with covid cancellations was as smooth as this !!



Totally recommended as the reviews pre-covid give good reviews of the process once you get the car.



Thank you US Car Hire for the smooth refund process and the polite friendly emails.
Tracey Jacques
Added on: 26 Aug 2020
I had to rearrange my trip due to heart surgery, and when my new dates were certified, I contacted US CarHire and explained the situation, even although they came back with a slightly higher rental price. I was assured by Carolyn that as it was a nominal increase that my price would stay the same.

This is why I use this company, they go beyond where other companies don’t, to ensure you get the best deal going, great to know that their customers are at the heart of their company.
Terence Trickovic
Added on: 22 Aug 2020
We live in the UK and always use US Car Hire. Due to pandemic we decided to move our trip to next September. Contacted US Car Hire via email and our booking was all changed very quickly with no hassle....also had a small refund..... we couldn‚t ask for more. Would highly recommend US CAR HIRE to anyone..

Thanks for the Five star customer service from Carolyn Parry and Us Car Hire Team.

Thank you again, and stay safe.
Ian Young
Added on: 21 Aug 2020
We are from the u.k. and we booked our car in march thinking that this pandemic wouldn‚t last until September, with the airline restrictions not allowing u.k. residents into Florida without quarantine, so I requested that if was possible to reschedule our car hire to may 2021, within a couple of hours had a email stating the car hire had been rescheduled for may 2021, and no increase in price, no penalty charge to change dates, also our enhanced insurance had been changed as well, what fantastic customer service, us car hire many thanks
Paul wingrove
Added on: 20 Aug 2020
We are from the u.k. and we booked our car in march thinking that this pandemic wouldn‚t last until September, with the airline restrictions not allowing u.k. residents into Florida without quarantine, so I requested that if was possible to reschedule our car hire to may 2021, within a couple of hours had a email stating the car hire had been rescheduled for may 2021, and no increase in price, no penalty charge to change dates, also our enhanced insurance had been changed as well, what fantastic customer service, us car hire many thanks
Paul wingrove
Added on: 20 Aug 2020
I‚ve used UScarhire many times in the past, and the service has always been flawless. I unfortunately had to cancel this year‚s booking, due to covid-19 uncertainty, and Carol answered my query very swiftly, and processed refund within 24hrs. As soon as we‚re able to rebook, I won‚t book with anyone else!
Simon M
Added on: 21 Jul 2020
I have been using US Car Hire for a number of years now and always found their service to be second to none.

Unfortunately due to the current travel restrictions to the US I had to cancel a booking and ERA. Carolyn was very helpful and efficient in getting the booking cancelled and a refund processed.

If only all companies were this helpful and efficient!

I would not hesitate to recommend US Car Hire to friends and family.

Thanks you
Alan Phillpot
Added on: 12 Jul 2020
Many thanks for the prompt way Carolyn dealt with our refunds following our cancellation due to flight restrictions to the USA, much appreciated.
David Anderton
Added on: 11 Jul 2020
Needed to change my booking due to Covid 19.

Rang around 12 noon today 8th July 2020, the change and emails were back with me by 2pm. Can anyone better that. Fantastic service , thank you.

Not only that, I have used this car hire company before and the extras are unbelievable, check it out before booking with other companies
Vaughan Simons
Added on: 08 Jul 2020
Have now had to cancel our September holiday, due to COVID-19 restrictions. However, once again, Carolyn Parry has made the process smooth and worry-free. Full refund received today, 72 hours after our first contact. Back next year (fingers crossed for everyone). We will definitely book again with US Car Hire. A1 customer service at all times.Thank you, Carolyn!
David Hamilton
Added on: 01 Jul 2020
I’ve used uscarhire for years and their service has always been first class. I also need to give a ‘shout out’ to Carolyn Parry, who without fail has also responded promptly to any queries raised. Thank you uscarhire & Carolyn.
Steve B (UK)
Added on: 28 Jun 2020
as always very prompt reply fantastic and easy to get a response to the question .shame about what‚s going on in the world stay safe .see you all next year
john mccracken
Added on: 25 Jun 2020
This company has to be highly recommended on both price and customer service,

We had to cancel our trip to Orlando because of the coronavirus pandemic, but we will certainly use this company when we rebook our holiday hopefully in 2021

Thank you for your excellent service

Gordon Haining
Gordon Haining
Added on: 18 Jun 2020
Absolutely superb customer service. Would totally recommend.
Anthony Laffey
Added on: 18 Jun 2020
Always really easy to deal with. No hidden extras etc. Been using USCARHIRE.COM for quite a few years now and they have delivered exactly what I wanted every time. Highly recommend
Wayne
Added on: 14 Jun 2020
I would just like to thank Carolyn Parry once again for her excellent customer service skills. Carolyn has responded to several queries, cancellations, re bookings and amendments to orders in a timely, efficient and friendly manner. I can always trust Carolyn to sort things out for me, I really value her help, thank you.
martin bennett
Added on: 05 Jun 2020
Due to Covid-19 our holiday ha been cancelled and we are having hassle trying to get a refund. Not so with US Car Hire, they have promptly refunded our deposit no problems at all. Excellent service. We hope to be able to book for next year and we will definitely e using US Car hire - thank you
Pamela Graham
Added on: 02 Jun 2020
This is a company with a high standard customer service.

Very satisfied over many years.

Thank you Car Hire




Edwin van der Hart
Added on: 22 May 2020
Unfortunately we had to cancel our car hire reservation due to the COVID-19. I must say that I was super impressed at how quickly US Car Hire responded to my request. The process was completely hassle free which I very much appreciate especially when we have flights, etc to rearrange. I will definitely be returning to hire a car with you once we have our new dates sorted. Thank you.
Beverley Davis
Added on: 14 May 2020
I was very impressed with Carolyn as we had to cancel our 2 bookings due to the Coronavirus . No hassle and had a complete refund. Fantastic service, as always. Throughly recommend this company. We have been using them for over 15 years without a hitch.
O Pointer
Added on: 22 Apr 2020
Thank you for your prompt response to me having to cancel my contract. It is refreshing to deal with a company whose Terms and Conditions are simple to understand and who adhere to them without a lot of correspondence and hassle. I will certainly use your company again in the future.
Michael Hacker
Added on: 14 Apr 2020
I have been using USCarhire for years. They are always the cheapest price and the customer service is 5* I wouldn’t book anywhere else.
Neil Spoor
Added on: 10 Apr 2020
US Car Hire, first class response. Had need to amend our hire car arrangements, realising that we wont make our original booking. responded within a few hours which was great. Thank you!
Michael Chipperfield
Added on: 08 Apr 2020
I have used uscarhire for years going to Orlando and would always recommend them. Not only is the price right,but the terms are excellent. A company is only as good as the service they provide.I have had to cancel this May,but will be re-booking next year.
Ron Wilks
Added on: 06 Apr 2020
I have used US Car Hire several times over the years when holidaying in Florida. The service is first class and any problems are resolved quickly and without fuss. Thank you.
Richard Hoyle
Added on: 02 Apr 2020
Been using uscarhire for a long time now & don‚t even think about going elsewhere. The service is first class. The car rental is hassle free. No extra charges. If an external problem crops up, Carolyn Parry deals with it immediately and with minimum fuss. You don‚t get service like this very often nowadays, it‚s very refreshing to find it here.

Dave Stewart
David Stewart
Added on: 23 Mar 2020
Carolyn Parry was so very helpful and cancelled my car hire immediately as I had requested as well as the extra insurance that I had taken. This coronaviris was to blame as there are no flights to the USA from the UK. However when I need to book another hire car in the USA I will definitly use US Car hire.
John Stuart
Added on: 23 Mar 2020
Sadly had to cancel our holiday in Florida at the last minute due to the coronavirus outbreak but uscarhire.com refunded the money paid without fuss within a few days of emailing them. Reading some of the other testimonials it is obvious this is company that delivers on customer service in a big way and it is a joy to feel anxiety free when parting with our hard earned cash for car hire in the USA. I will use uscarhire.com for all my future USA holidays.
Stephen Chapman
Added on: 22 Mar 2020
Super quick reply once again from a true professional. Carolyn Perry. Thank you.



Tom
Tom Mulligan
Added on: 20 Mar 2020
I couldn‚t see my review on your website and wanted to be sure that you get the praise, so please feel free to post the following on your testimonials page:

I have used US CarHire since the 90s. I have always found them to have the best prices and the cars were always with good companies and there were never any issues. But what has really impressed me is their response to the Corona Virus issues. We had booked two cars for our holiday in Florida but are unable to travel because of the travel ban. US Car Hire was one of the companies we needed to contact; they were available, (lots still are not) that responded, and wow! they were speedy in their response for a full refund. Such a relief. I‚ve always liked this company, now they are top of the list and I will actively promote them and sincerely hope we can get to Florida in the future and make use of their services again. Thank you Carolyn and the US Car Hire Team. You are fantastic. Jan
Jan Samuel
Added on: 19 Mar 2020

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