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Feedback from some of our existing car hire customers - Page 1

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Wow - 8.30pm and a helpful reply within 2 minutes??

Thanks so much - it’s SUCH a relief to get someone to answer your queries and you’ve just won the fastest ever for me.

Job done - log off and sort out Brexit.
Derek Wilkinson
Added on: 25 Nov 2019
I have been using US Car Hire for a few years now and the customer service from Carolyn is simply the best, I know that Carolyn is always there for me, with no problem to much trouble, due a license issue I had Carolyn had to change arrangements a number of times. But once my license was sorted the day before I was due to leave, Carolyn was able to sort my booking out, and as a full time wheelchair user who books hand controls for me I would not go anywhere else, and I always ask for Carolyn to book as she has great knowledge of the whole system. Cannot say enough of their fantastic customer service

Derek
Derek Fellowes
Added on: 12 Nov 2019
Carolyn Parry has been an absolute god send after my father taking poorly suddenly and all the stress that has been involved in that whilst being abroad. Had to cancel our reservations for Xmas as he’s not fit to travel after heart surgery. The relief of her doing this for us has been a massive weight of our shoulders with all the other issues. Thank you SO much!!!
Catherine Millar
Added on: 07 Nov 2019
extremely prompt replies received to my emails and questions. Excellent customer service throughout the booking process
Dale stuart Bradshaw
Added on: 25 Oct 2019
Nothing is too much trouble in sorting out any problems. This is the best car rental company I have dealt with.

5 star service
Peter Henleyn
Added on: 11 Oct 2019
Have used US Car Hire twice in the past and have never had any issues from booking right through to collecting the car at Orlando. Just booked for our 3rd time for 2020 and after booking we decided that we wanted to change to a different vehicle type. Within no time Carolyn had it sorted with no hassle whatsoever. 1st class customer service as always and a price that was so much cheaper than booking direct with Alamo, i had to double check i had entered the correct dates! Wouldnt book with anyone else
Derek Kemp
Added on: 08 Oct 2019
I have always used US Car hire for all my rentals when travelling to the US as they have competitive prices, website is easy to navigate and booking process it straight forward.

Today proves why I use them as I made an error on my booking, did not notice until last night (wrong month) 4 days before our departure.

I received a prompt reply to my email ( thanks Carolyn ) meant I could get some sleep! And all sorted.

Again thank you for a brilliant service.


mandy Hill
Added on: 03 Oct 2019
Absolutely fantastic and hassle free service. Emailed to change not only my dates but destination airport as well due to collapse of Thomas Cook. Nothing was too much trouble, there were no hidden costs, no lengthy forms to fill in. It was so simple to do and sorted within a couple of hours



Would highly recommend this company and thank you to Carolyn Parry for responding quickly to my emails
Rebecca
Added on: 23 Sep 2019
Always booked with US Car Hire, the most reasonable & very helpful , their customer service is top class,

Booked again very recently.

Thank you.
Malcolm Read
Added on: 29 Aug 2019
I have hired cars for the last few years and can honestly say ,they are the best bar none.

I had to change the car I wanted to hire and Carolyn smoothed everything for me effortlessly .

Everything ran like clockwork picking up the car in San Diego airport.

Thanks again and look forward to hiring again next year.
Mick Byrne
Added on: 26 Aug 2019
I have been using uscarhire.com for many years and in all that time every car hire has gone through like clockwork. They are a brilliant company deal with. Carolyn has been fantastic in answering any queries and dealing with the many changes of mind I have had over the years. Would recommend them to anyone requiring car hire.
Caroline Caroline
Added on: 20 Aug 2019
Very good to deal with and efficient and effective service especially from Carolyn Parry.
Peter Oliver
Added on: 14 Aug 2019
Great response, fast & efficient

Tks
Alfonso Zabaleta
Added on: 10 Aug 2019
I have needed assistance with some bookings recently and I cannot say enough about the professional and helpful way your staff have dealt with my queries, especially Carolyn in your USA office. Combined with the very competitive pricing and all the value extras included as standard, I congratulate you on your business model and customer service. It is so refreshing to be able to give positive feedback to a Company who are doing everything right.

Kind regards

Geoff Fell
Geoffrey Fell
Added on: 04 Aug 2019
Thank you for helping with my amendments. Also a plus point for the quick service. A pleasure to work with US car hire.
Ramjatan S
Added on: 26 Jul 2019
Thank you for helping with my amendments. Also a plus point for the quick service. A pleasure to work with US car hire.
Ramjatan S
Added on: 26 Jul 2019
I have used US Car Hire on My last two trips to Florida & on this occasion I made a booking error with the pick up date.

Contacted US Car Hire via mail & a young lady by the name of Carolyn Parry had it all sorted within 12 Hours.

Great service & would highly recommend US Car Hire to anyone from Ireland looking for a great Car Hire Company.

Looking forward to booking again next year.



John Kelly

Dublin (IRL)
John kelly
Added on: 25 Jul 2019
Hi Everyone



A lady by the name of Carolyn helped me out recently and she has the be the best person ever!



I was sending such confusing emails and updates but I’m so happy she was able to help me through it all.



My mom and I have been using US Car Hire for at least 4 years or more now and have never had an issue.



I will continue to use this website as I feel like it’s the best way to book cars in the US.



Thank you Carolyn and US Car Hire!!



Jodie
Jodie Smith
Added on: 16 Jun 2019
Superb service from US Car Hire! Would highly recommend.
Phil Tyler
Added on: 08 Jun 2019
Outstanding customer service as always, special thank you must go to Carolyn Parry who answered every one of my queries pretty much immediately. This was our 10th year in a row booking with USCARHIRE.COM & we have no plans to look elsewhere for future bookings. In fact Carolyn has already started helping us sort our 11th booking for later this year. I‚d recommend this company to anyone. Thanks again.
David G (Scotland)
Added on: 22 May 2019
Outstanding customer service as always, special thank you must go to Carolyn Parry who answered every one of my queries pretty much immediately. This was our 10th year in a row booking with USCARHIRE.COM & we have no plans to look elsewhere for future bookings. In fact Carolyn has already started helping us sort our 11th booking for later this year. I‚d recommend this company to anyone. Thanks again.
David G (Scotland)
Added on: 22 May 2019
It was our first time hiring a car in America we used us car hire and could not be more pleased with the service they gave us. Everything went smoothly and I will definitely be using us car hire in the future.
Keith Richardson
Added on: 16 May 2019
Thanks for your prompt response to my question Carolyn. I always have a good experience with any query from the team at US Car Hire.
Peter Jones
Added on: 11 May 2019
I‚ve only just booked US car hire for this summer, but have already had quick and helpful assistance from Carolyn.

Great service so far.
Ian Hammond
Added on: 02 May 2019
More of an afterthought, I asked if a transponder was fitted to the hire car I will be picking up in Florida and I was told, after a very short time, that transponders are not fitted to hire vehicles. ANPR is used to bill the hire company and it is taken from your credit card.

Thank you very much Carolyn Parry.
Peter Jones
Added on: 02 May 2019
What more can I say !! The service has been top quality, I thoroughly recommend US Car Hire . Excellent prompt service, always ready to help, especially Carolyn. Thank You All so much
Alan Ingram. ( Wales. UK. )
Added on: 26 Apr 2019
This company has won all my future business.

The prices are fair, the customer service is excellent, Cannot fault them.

Carolyn you are fantastic and can only thankyou for sorting out my booking, will be booking for my florida car rental from the UK again
Charlotte
Added on: 26 Apr 2019
Excellent Service ! I thoroughly recommend this company. I would also like to include in this Excellence a brilliant Lady. Carolyn Parry

Carolyn has been outstanding in her efforts to assist me. She is the perfect ambassador to your Company.

Thank you so much Carolyn
Alan Ingram
Added on: 22 Apr 2019
Excellent Service ! I thoroughly recommend this company. I would also like to include in this Excellence a brilliant Lady. Carolyn Parry

Carolyn has been outstanding in her efforts to assist me. She is the perfect ambassador to your Company.

Thank you so much Carolyn
Alan Ingram
Added on: 22 Apr 2019
Excellent Service ! I thoroughly recommend this company. I would also like to include in this Excellence a brilliant Lady. Carolyn Parry

Carolyn has been outstanding in her efforts to assist me. She is the perfect ambassador to your Company.

Thank you so much Carolyn
Alan Ingram
Added on: 22 Apr 2019

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