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Feedback from some of our existing car hire customers - Page 7

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

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Short notice booking was no problem for this company. Changing dates due to NASA flight changes at shorter notice was no problem for this company. Arranging a second date change due to a difficult family circumstance was no problem for this company. Every contact was handled with ease and understanding, wouldn‚t go anywhere else from now onwards and a big thank you.

Jamie Weidner
A superb service. Top marks and many thanks for your professionalism and fabulous prices. The combination is unbeatable. Brilliant !
Ian Dawson
Just received my voucher for car collection in November 2010. Entirely my fault I didn‚t check well enough on the booking receipt back in July that I had put the wrong collection and return airport!! Voucher therefore arrived incorrect.

Within 5 minutes of contacting USCarHire all amended and new voucher sent.

Excellent service.
Clare Reeves
Thanks to Roulla Dicarlo for a fast (within 10 mins!) reply to my request for an amendment to my original booking..
Jeff Lane
Many thanks for the speed in which you replied to our query, thank you for amending our pick up point so quickly. So far would definately use US car hire again. This booking was due to a recommendation from a colleague at work. Thanks again
Lynne Laird
We booked the car rather at the last minute but the car voucher arrived within a few hours and on a Saturday afternoon - Many thanks
Michael Fisher
Booked a couple of times with USCARHIRE and very impressed with the service I have had. I have had to make changes to my booking on more than one occasion, but its never a problem with these guys, and you dont get charged either. Look no further for care hire.
John Charlton
Service has been great. Very friendly and very quick to answer any questions.
Jill Belford
Easy to follow website with all relevant information. Prompt replies to my request for booking 2 cars If we get complimentary upgrades as suggested we will be very satified but wont know until we collect
barry Carr
I can‚t fault this company‚s customer service. They get straight back to you if you have any problems or queries and are always happy to help you out.
Garry Tyler.
garry tyler
Thank you for your quick service changing my date.Myself and parents have used uscarhire in the past without any problems and will use again.
Thank you for your excellent service and communication. You were also the cheapest car hire on the internet for the vehicle we needed. We rented a Dodge Caravan for 7 people with Budget at Orlando airport. Everything went to plan when we went to collect the van. Budget offered extra insurance that we declined as we had paid in full with US car hire. We were given a brand new vehicle with low mileage and everything was perfect. There were no extra charges and no issues with pick up or drop off. I would highly reccommend your company and would definately book with you again. Thank you, Nicky Cole, Canada
Nicky Cole
Thanks for your prompt reply.
Mr S Wild
Excellent service once again and thanks for helping me take advantage of Alamo‚s lower rates. Your response as always was fast and friendly. Earlier this year I had a car booked at the time of the Volcanic ash cloud and had all the uncertainty as to whether we would be able to fly or not. You went out of your way to help us offering a number of alternatives to our original booking. As it turned out we were able to fly out and back as planned, but it was a big help to know we had other options from US Car Hire. I would recommend US Car Hire to anyone who wants to hire a car for their Florida vacation .
David Walker
Very quick answer, efficient and friendly. Thanks very refreshing in an otherwise robotic response World.
David Smith
had to change my booking, had fantastic help and service from Roulla Dicarlo, will definately use you again
Siegbert Mandelbaum
Have used USCar Hire for a number of years, when hiring cars in Florida, and I have always received an excellent service from them. Would definitely recommend them.
Peter Harding
This is the first time I have used this company, BUT it will not be the last,very helpful staff nothing was a problem with anything I asked will sertainly be recomending you to all my friends
John Wilson
Dear Team of US Car Hire:

Thanks you for a efficiently and kindness service. Congratulations


Jose Luis Villamil Urzaiz
Jose Luis Villamil Urzaiz
We found that we had made a major mistake while booking & paying on line, we contacted US CAR HIRE,and they sorted it out without a problem within minute‚s of receiving my email, top notch please do not go past this company. AAAAAAA
Kenneth Redmond
Unfortunately, I had to cancel my booking, but you dealt with my request quickly and efficiently. Many Thanks.
Malc Lloyd
We have used this service web site and couldn‚t believe the Price. It saved us well over half of what we used to pay going directly to the company of the rental agency. We will surley use this site for all our trips to florida.

Randy Johnston
Thanks so much for your really prompt customer service prior to my holiday. 2nd time using you and really impressed with your service
Jo Fox
Great service best prices
Eduardo Javier Roche Rivero
This is the third year in a row that I‚ve used this company to hire a car in Florida, the service I‚ve received on each occasion has been absolutely fantastic which is why I don‚t need to go anywhere else. I recommend them 100% to anyone wanting a trouble-free rental!!
Rhiannon Tarr

It has been a pleasure doing business with you. Car (convertible) was exactly what we asked for. It has been a much smoother experience than going direct to one of the big hire companies with their seemingly endless and complex T&Cs as well as being a lot more affordable!.

Best wishes,

Daniel Cook
Thank you for your very speedy help in supplying a car voucher in good time to meet my travel needs. The care and friendly service offered is greatly appreciated. I would definitely recommend your organisation to colleagues and friends.
M Armstrong
I made complete mess up of pick up airport conntacted uscarhire problem sorted in minutes
D Knowles
Cheapest one way car hire I could find in Florida....Thanks
Joe Roberts
Just a quick note to say a huge thank you to Roger for the speedy service and quick email replies following a change of flight that resulted in requiring the hire car a day earlier than originally booked. Wonderful service.
Peter Fleming

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