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Feedback from some of our existing car hire customers - Page 7

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Excellent service by US Car Hire, once again. Very swift response to queries and resolution of issues. Another very satisfied customer.
David Gordon Smith
Added on: 10 Mar 2016
There were IT problems on your website when l made my booking but your staff, Carolyn, did a wonderful job of promptly emailing me to assure me things were in hand. Very good service
gerry cummings
Added on: 02 Mar 2016
We had been recommended US Car Hire by a friend and we found the website easy to use and the process straight forward. Their staff have also been very supportive in helping to resolve an issue we had with Alamo. We would not hesitate to use them again.
Alan Jones
Added on: 26 Feb 2016
Excellent prompt service from both the UK & US team. We have been a customer for an number of years & will continue to be so.
Linda B
Added on: 19 Feb 2016
We have used US Car hire for the past 6+ years and never had an issue with them. Any changes we have asked for have been accommodated without question.

We would highly recommend this company for car hire.

Thank you

US Car hire team
Stuart Gardiner
Added on: 15 Feb 2016
Well once again absolutely first class service,, from the time my wife spoke to Roulla, regarding our car rental, due to long length of rental, could not fault in any way the the expert service and advise service we received absolutely first class. Also when arriving into Orlando once again found representative we saw when collecting our car our was hassle free,we were not asked or pushed to by extra insurance etc. We are just waiting for return flight dates to be published for this years 2016/2017 long trip, and will definitely be using US CAR Hire. Thank you once again for a super trouble free US Car Hire experience.
Geoff & Michelle Snook
Geoffrey David Snook
Added on: 12 Feb 2016
Book every year for 6 weeks.amazing service every time. Had car broken in to and Alamo were amazing, replaced the car no fuss, extremely quickly.
Jules
Added on: 10 Feb 2016
Very impressive customer service.
Darren White
Added on: 02 Feb 2016
Every year we rent cars at uscarhire. Every year the service is more than excellent. When you have a question, within hours it will be solved.

So, don‚t hesitate! Uscarhire is number 1.
Koos Tinga
Added on: 18 Jan 2016
Dear USCarHire
Fantastic service picked up a GMC Yukon SLT fully loaded (FRAR) with SatNav etc. Great drive and completely hassle free.
Thank you.
Nazirali Rajvani
Added on: 31 Dec 2015
Thank you so much for your rapid response to my last minute requested changes. Due to the quality of service your team always provides there is no need for any customer to consider other car rental providers in the US.

Thanks once again.
david Baker
Added on: 31 Dec 2015
Prompt reply to my querey, US Car Hire always so very helpful.
Eddie Haworth
Added on: 21 Dec 2015
Just booked a 2 weeks car rental in Orlando/Tampa area.

US Car Hire provided excellent rates, service and follow up with additional requests and queries.

Thank you for a fantastic start.


Atilla Kaplan
Added on: 09 Dec 2015
I have been going to Florida for 25 years, and this is the first time I have used US Car Hire.

I have just asked them to upgrade my car 6 weeks before my holiday and it was done within 5 minutes. An excellent hassle free prompt and efficient service. All done by email.
Gordon Thomson
Added on: 12 Nov 2015
I have booked my Florida rental vehicle via ‚US Car Hire‚ on many occasions.

As can occasionally happen I had a collection desk issue NO FAULT OF US Car Hire‚s but they sorted It for me both quickly and professionally. US Car Hire are determined their customers receive the best hire experience possible.

I am very happy with the service I have received and the knowledgable help from Carolyn Parry.
Mark Bevan
Added on: 30 Oct 2015
I have been dealing with Carolyn Parry and she has been so helpful. I requested to change our vehicle from what I initially booked and each question I have had has been answered very promptly and detailed. I appreciate all the effort she has made to ensure that our family vacation is successful. Thanks Carolyn, I hope that they realize what great customer service you provide for their company!!!
Trina Mason
Added on: 08 Oct 2015
Fantastic service from Carolyn Parry. Fast, precise replies to my emailed questions. She made it easy for me to select which company I wanted as my vehicle rental booking agent. uscarhire.com!!!
Mark Bevan
Added on: 07 Oct 2015
Excellent service, fast responses and nothing to much bother very willingness to help, thanks Carolyn for your help


Tony Targett
Added on: 07 Oct 2015
Very good to respond and sorted out my problem very quickly
Anthony
Added on: 30 Sep 2015
Excellent customer service by Carolyn. Thank you so much for your help regarding my querie.. Fast and efficient.
Angela shanley
Added on: 16 Sep 2015
Excellent service especially as we missed our initial flight. The assistance we had was first class and much appreciated.
Stephen Bramley
Added on: 12 Sep 2015
I have used this company several times now and they have always been spot on with there service and i have never had any problems.I would recommend this company to anyone,top service as always guy.Thankyou once again Paul
PAUL KWIDZINSKI
Added on: 05 Sep 2015
Excellent prompt, friendly and professional service as always which is why I have I continue to use Us Car Hire when travelling to Florida. (20 + Years). Rates are always the best too
Dave Kelly
Added on: 02 Sep 2015
The best car hire company I have ever used. easy to deal with, get exactly what you order and they are very reasonably priced and very friendly. Would recommend them to anyone travelling to the US.
Joanne Cross
Added on: 20 Aug 2015
excellent service

booked 2 cars for a family holiday in Florida but only needed 1 due to hire car being bigger than we thought I asked for a refund via email my money was in my bank within 2 days no hassle no quibble money was refunded

excellent customer service

thank you
Richard Turrell
Added on: 30 Jul 2015
I live in the UK and used you guys on my first trip to the USA.

Very impressed whole process was straightforward with plenty of good advice. When I had questions these were promptly dealt with. Definitely use you again and more than happy to recommend to friends and family.
Pete Northcote
Added on: 05 Jun 2015
Excellent Job Roulla, once again you have been so very helpful, and quick to respond. US car hire is one of the best car rental companies, as it does as it says on its website! Keep up the good work!
J Swann
Added on: 19 Mar 2014
Needed to change pick up and drop off times shortly after booking. US car hire sorted this out very quickly and sent a confirming emailing, professional and reassuring. Thank you
G Harper
Added on: 04 Mar 2014
I enquired about hiring a convertable for aug/sep as a suprise for my partner for a special trip to florida, I had a few questions to ask and was pleasantly surprised by the quick responce and great help I recieved from Roulla Dicarlo and wanted to pass on my thanks and appreciation for the excellent customer service and hope it continues as being in the customer service trade myself I feel it boosts my confidence when a job well done is recognised.

Thanks again,

Miss Charlotte Stewart
Miss Charlotte Stewart
Added on: 04 Jul 2012
I was impressed with quick response in looking into my query
Mr R Street
Added on: 20 Mar 2012

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