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Feedback from some of our existing car hire customers - Page 7

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

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I have been dealing with Carolyn Parry and she has been so helpful. I requested to change our vehicle from what I initially booked and each question I have had has been answered very promptly and detailed. I appreciate all the effort she has made to ensure that our family vacation is successful. Thanks Carolyn, I hope that they realize what great customer service you provide for their company!!!
Trina Mason
Added on: 08 Oct 2015
Fantastic service from Carolyn Parry. Fast, precise replies to my emailed questions. She made it easy for me to select which company I wanted as my vehicle rental booking agent. uscarhire.com!!!
Mark Bevan
Added on: 07 Oct 2015
Excellent service, fast responses and nothing to much bother very willingness to help, thanks Carolyn for your help


Tony Targett
Added on: 07 Oct 2015
Very good to respond and sorted out my problem very quickly
Anthony
Added on: 30 Sep 2015
Excellent customer service by Carolyn. Thank you so much for your help regarding my querie.. Fast and efficient.
Angela shanley
Added on: 16 Sep 2015
Excellent service especially as we missed our initial flight. The assistance we had was first class and much appreciated.
Stephen Bramley
Added on: 12 Sep 2015
I have used this company several times now and they have always been spot on with there service and i have never had any problems.I would recommend this company to anyone,top service as always guy.Thankyou once again Paul
PAUL KWIDZINSKI
Added on: 05 Sep 2015
Excellent prompt, friendly and professional service as always which is why I have I continue to use Us Car Hire when travelling to Florida. (20 + Years). Rates are always the best too
Dave Kelly
Added on: 02 Sep 2015
The best car hire company I have ever used. easy to deal with, get exactly what you order and they are very reasonably priced and very friendly. Would recommend them to anyone travelling to the US.
Joanne Cross
Added on: 20 Aug 2015
excellent service

booked 2 cars for a family holiday in Florida but only needed 1 due to hire car being bigger than we thought I asked for a refund via email my money was in my bank within 2 days no hassle no quibble money was refunded

excellent customer service

thank you
Richard Turrell
Added on: 30 Jul 2015
I live in the UK and used you guys on my first trip to the USA.

Very impressed whole process was straightforward with plenty of good advice. When I had questions these were promptly dealt with. Definitely use you again and more than happy to recommend to friends and family.
Pete Northcote
Added on: 05 Jun 2015
Excellent Job Roulla, once again you have been so very helpful, and quick to respond. US car hire is one of the best car rental companies, as it does as it says on its website! Keep up the good work!
J Swann
Added on: 19 Mar 2014
Needed to change pick up and drop off times shortly after booking. US car hire sorted this out very quickly and sent a confirming emailing, professional and reassuring. Thank you
G Harper
Added on: 04 Mar 2014
I enquired about hiring a convertable for aug/sep as a suprise for my partner for a special trip to florida, I had a few questions to ask and was pleasantly surprised by the quick responce and great help I recieved from Roulla Dicarlo and wanted to pass on my thanks and appreciation for the excellent customer service and hope it continues as being in the customer service trade myself I feel it boosts my confidence when a job well done is recognised.

Thanks again,

Miss Charlotte Stewart
Miss Charlotte Stewart
Added on: 04 Jul 2012
I was impressed with quick response in looking into my query
Mr R Street
Added on: 20 Mar 2012
Thanks to Roulla Dicarlo for the promp and informative response.

Brian McBurnie
Added on: 19 Feb 2012
Thanks to Roulla Dicarlo for the promp and informative response.

Brian McBurnie
Added on: 19 Feb 2012
Although my booking is for later in the year I would just like to say that, so far, I have been very impressed with both your prices and service. In particular I would like to thank Roulla Dicarlo for all her help.
Nick Mason
Added on: 27 Jan 2012
Brilliant customer service. Always use Alamo and my family does the same. Great knowing that you are in reliable hands.
Bill York
Added on: 26 Jan 2012
Great service to date and thanks for the reminder and making sure we have a copy of all documentation. Gord
Gordon Baird
Added on: 24 Jan 2012
Thank you for your assistance and prompt action it is very much appreciated.
Tom Manson
Added on: 19 Jan 2012
Brilliant service once again from US Car Hire. Although I had some slight reservations about using Budget, the pick-up and drop-off of the car at Orlando airport was first rate, the care was clean, comfortable, and surprisingly economical for a full size. I am delighted to be able to recommend US Car Hire to friends and family, and will not hesitate to use them again next time!
David Derbyshire
Added on: 12 Dec 2011
Third year running I have hired from you. Very easy pick up and drop off at Orlando airport with Alamo. Quality cars supplied. (upgraded free from Tahoe to Lincoln Navigator last visit) Coupled with very good hire rates, excellent service.
Elvin Wassell
Added on: 02 Dec 2011
We have used USCar Hire for a few years now and would never change from using this GREAT Company....
Patrick Monaghan
Added on: 24 Nov 2011
Nothing but a great service. Everything was dealt with Professionally and quickly. RD worked to a very high standard. Thank you all.
Darren
Added on: 13 Nov 2011
You promptly answered the email I sent. I‚m really impressed, thanks.
adilson leal
Added on: 05 Nov 2011
Great service yet again, cannot fault this company. Picked up car from Orlando airport no problems. I will always use this company. Thanks
Lee Johnson
Added on: 01 Nov 2011
I would thoroughly recommend your company to anyone wishing to get an excellent deal on car hire to Florida. The website is customer friendly and easy to use; the price you see is the price you pay with no hidden extras, and the after service you receive from Roger and Roulla is second to none. I was faced with an overcharging by Alamo on collection of my car from Miami this year when they only gave me a half tank of gas, but I have received a full refund after Roulla dealt with this for me. A real confidence boost on how the company operate. I will definitely use this comapnmy for all foreign car hire, especially to the USA. Excellent prices, service and customer care. Thank you.
Phillip Salathiel
Added on: 01 Nov 2011
I have been using this company for three years and hire for approx 13 weeks in the year. I have never found a cheaper site (even the actual car suppliers eg Alamo, Budget etc charge more when you book direct). Also the service level is efficient and of a high standard - emails are answered almost immediately Highly recommended
Stewart
Added on: 31 Oct 2011
As always, prompt and efficient service from Roulla. Even when I had to make changes it was dealt with with courtesy and great service.

Andrena Crawford
Added on: 29 Oct 2011

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