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Feedback from some of our existing car hire customers - Page 7

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

hi would just like to say a big thank you to u s car hire we had a illness in the family and had to cancel our booking when we told us car hire they responded straight away saying we would get a full refund.thank you very much and would definitely be using them again
mr w kearins
Added on: 05 Aug 2016
When you use uscarhire it is like having someone holding your hand all through the proccess. Customer service is second to none. Other companies should take note. Great job uscarhire.
Dave Crowther
Added on: 04 Aug 2016
First class service again. Nothing seems to be too much troubke for you guys. Excellent communications and response to my needs. Great job!

Dave C
Dave C
Added on: 02 Aug 2016
Used uscarhire for the first time this June and they when brilliant, I have traveled to Orlando now almost 40 times and will be using them from now on, the kiosk in the airport was fast and easy to use and there prices are unmatched. I booked again for next June 2017 and am sure I will be the same experience.
Stephen redmond
Added on: 18 Jul 2016
Thanks for your help very impressed with your service will tell all my friends thanks again
Anthony Murphy
Added on: 12 Jul 2016
Very impressed with your service and especially with Carolyn Parry. thank you.
Tim Newman
Added on: 10 Jul 2016
I used uscarhire for my Florida trip in December 2015 and as I am going back to Philadelphia in September I had no hesitation in using the service again. In fact, I was so impressed last time that I did not even waste time comparing other sites for my next trip.
John dearden
Added on: 01 Jul 2016
I used uscarhire for my Florida trip in December 2015 and as I am going back to Philadelphia in September I had no hesitation in using the service again. In fact, I was so impressed last time that I did not even waste time comparing other sites for my next trip.
John dearden
Added on: 01 Jul 2016

Hello Carolyn:



I am very grateful to you for all your attention and time you spent for the return of improper charges possible.



Regardless of the money, that few people left over; few people, regardless of their work, are given the time and space in the best way possible, to follow up on an issue so personal.



People say that life does well, who acts well. I‚m sure you are a happy person. God must love you.



Thanks for all your attention, and please, if there‚s anything I can do for you in the future, it will be a pleasure. You never know.



With admiration and respect.



Edgar Alfaro.




Edgar Alfaro
Added on: 30 Jun 2016

Hello Carolyn:



I am very grateful to you for all your attention and time you spent for the return of improper charges possible.



Regardless of the money, that few people left over; few people, regardless of their work, are given the time and space in the best way possible, to follow up on an issue so personal.



People say that life does well, who acts well. I‚m sure you are a happy person. God must love you.



Thanks for all your attention, and please, if there‚s anything I can do for you in the future, it will be a pleasure. You never know.



With admiration and respect.



Edgar Alfaro.




Edgar Alfaro
Added on: 30 Jun 2016
Hi,

I would just like to say that I was very happy with the prompt helpful reply I received from your agent Carolyn Parry.
Archie Smith
Added on: 07 Jun 2016
would just like to say that Carolyn and her collegues at us carhire have been absolutely super to deal with. we use them every time we go to the states and have never had a problem, even if you need to change your booking requirements. Thanks again for everything.
anne savage
Added on: 06 Jun 2016
Carolyn parry at the uk office was really helful when my booking on line failed twice.Prompt relies and assurance with offers to help were first class. great company with real deals well done everyone
trevor beddowes
Added on: 04 Jun 2016
Carolyn is absolutely amazing - I will never ever use any other car hire company again!!!! Thank you for my changes xx
Ehab Elkaffass
Added on: 31 May 2016
I would like to thank you (Carolyn) for your prompt and courteous service regarding me altering my bookings at Orlando Airport. No additional cost either ( brilliant ).Thanks again David Robinson Cleethorpes UK
David Robinson
Added on: 26 May 2016
On line chat service was excellent, prompt and detailed.

It helped to sort things out before booking a vehicle.

Thanks very much US Car Hire.
andrew withers
Added on: 20 May 2016
Simple, direct, no nonsense car hire at a great price. A refreshing change.
John Aitken
Added on: 14 May 2016
Thank you for your very prompt service in our booking and making amendments to it. We would definitely use you again.
Lynda
Added on: 04 May 2016
Have dealt with your firm on all my US holidays with no problems. This time, I had to make last minute changes to my booking, and couldn‚t be happier with the help and efficient service I receive.
Stephen Davies
Added on: 04 May 2016
Brilliant site, great staff needed some info and got a reply within 3 minutes by mail. Top marks.



Oh the price is very good as well.
John
Added on: 03 May 2016
I have booked directly with Hertz for over 10 years, but there price this time for an Escalade was ridiculous, After having an email conversation with Carolyn , she convinced me to try US car hire, Ive booked a Luxury SUV, for 5 weeks in September, Ill let you know how I get on with pick up, BUT her customer service has been way beyond anything I have ever had from Hertz, Well Done Carloyn
Allan
Added on: 19 Apr 2016
I have booked directly with Hertz for over 10 years, but there price this time for an Escalade was ridiculous, After having an email conversation with Carolyn , she convinced me to try US car hire, Ive booked a Luxury SUV, for 5 weeks in September, Ill let you know how I get on with pick up, BUT her customer service has been way beyond anything I have ever had from Hertz, Well Done Carloyn
Allan
Added on: 19 Apr 2016
sent an e-mail about a couple of questions the response was very prompt with the answers and pointing me in the right direction
ROBIN
Added on: 04 Apr 2016
Have used US car hire many times for car hire & park tickets always received fantastic prices and customer service, always helpful with any changes or cancellations. I have recommended their services many times to friends & family. Thanks uscarhire for you fantastic service !!
Michelle Silcock
Added on: 03 Apr 2016
Perfect car hire at Washington Dulles. Everything needed was sorted when I booked.
robert anderson
Added on: 27 Mar 2016
Perfect and immediate assistance, thank you!
Vittorio Casolo
Added on: 22 Mar 2016
Excellent service which is second to none. They are the best company to go with with any bookings especially in the US.
Kiron
Added on: 16 Mar 2016
Excellent service by US Car Hire, once again. Very swift response to queries and resolution of issues. Another very satisfied customer.
David Gordon Smith
Added on: 10 Mar 2016
There were IT problems on your website when l made my booking but your staff, Carolyn, did a wonderful job of promptly emailing me to assure me things were in hand. Very good service
gerry cummings
Added on: 02 Mar 2016
We had been recommended US Car Hire by a friend and we found the website easy to use and the process straight forward. Their staff have also been very supportive in helping to resolve an issue we had with Alamo. We would not hesitate to use them again.
Alan Jones
Added on: 26 Feb 2016

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