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Feedback from some of our existing car hire customers - Page 16

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

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Just back from Orlando, Car Hire from Budget via US Car Hire 199% First Class, go fast track, no hanging around in queue‚s, ok be ready to take the heat and humidity for a few minutes, as the Fast Track Kiosk is on the 2nd floor of the multi-storey garage just across from the Terminal, but all do and dusted in les than 5 minutes and on our way in less than 10. Thanks Roger and the team, will be booking again later in the year....Returning was just as easy and no extra‚s....Great job...

Derek & Mandy Brown
Derek C Brown
Added on: 05 Jun 2009
We have hired cars for our visits to the US on several occasions now, both in Orlando and other parts, we have always been impressed with the friendly and effieciant service we receive and have recommended this site to our friends.
Lyn Hardie
Added on: 03 Jun 2009
I would like to thank you for the excellent service i have received over the past couple of weeks, thia was my first time hiring a car abroad and you answered all my questions promptly and always in a polite manner no matter how tedious the question.
I‚m sure the service i recieve once i arrive willbe just as good.


Cheryl Craven
Added on: 02 Jun 2009
Just a quick note to say a huge thank you to Roger for the speedy service and quick email replies following a change of flight that resulted in requiring the hire car a day earlier than originally booked. Wonderful service.
Peter Fleming
Added on: 01 Jun 2009
Fantastic service used us car hire a few times now,never any problems.Also i personally know you will not beat there rates if you go direct to Dollar!!! great service provided thanks.
paul weaver
Added on: 01 Jun 2009
Cheapest one way car hire I could find in Florida....Thanks
Joe Roberts
Added on: 31 May 2009
Yet again prompt and courteous service. We will be back next year.
Martin Connelly
Added on: 29 May 2009
Excellent service, very quick to respond to question I raised.
Helen Wamsley
Added on: 28 May 2009
To date I have been impressed with your very prompt efficient service
Malcolm
malcolm moffett
Added on: 27 May 2009
i have used us car hire for the past 3 years and have never had a problem as all taxes and insurances are already prepaid. this is great knowing this as they are very pushy in the usa to get you to upgrade but you can just say no no no. i was out this month through sanford and the couple next to us had a flydrive and they thought this included fully comp car but had to pay $500.00 which would be a great chunk out of your spending money.
Caroline
Added on: 27 May 2009
I made a booking at the last minute and tried to book the car late in the day for pick up the next day. The system wouldn‚t initially let me do it, but after emailing the site (Roger) replied and switched on a booking so i could make the reservation. This was after 5pm on the day before i needed it. Great work and would definately recommend, if just for the speedy response and customer service you receive.
Neil Frost
Added on: 27 May 2009
This was our fourth reservation. Excellent service, perfect communication, I will choose no other car hire service for the USA! Highly recommended, thank you
Hubert Geelen, Netherlands
Added on: 27 May 2009
Extremely pleased with the prompt response and amendment to our car hire details.
David Frosdick
Added on: 27 May 2009
Thank you for amending my car hire pick up and drop of times by one hour , in extremely quick time . 10 minutes it took Thats what i call customer service !!!
D Dickinson
Added on: 26 May 2009
Thanks Roger ,its the service and not just the price that make people come back time and again .Thanks for all your help, always a pleasure to recommend good service.
Steve Younghusband
Added on: 23 May 2009
Just want to say we have been using your company for a number of years now and we have found your service to be excellent..Never had any problems and always get a great car with no fuss and great efficiency. Thank you.
A Preston
Added on: 23 May 2009
absolutely first class customer relations, you answered my query in minutes, hope your price for my particular rental needs is best i find.
thank you pete coyle
mr peter coyle
Added on: 19 May 2009
The service was first class through yourselves and Budget, I will definitely use you next time and I have already recommended yours website to 3-4 people to check out, Very competitive and excellent

Adrian Fulford
Added on: 19 May 2009
Thank you very much for a very quick and efficient response to my query - will certainly use your services again!!
Angie Chancellor
Added on: 19 May 2009
Wow - a fantastic service, from the initial query to the very end. Prices are very very good and most importantly the customer service is second to none, with very quick returns to our email queries. I have also bought our park tickets through this website and once again fantastic. Have already recomended you to our friends and will definately be using you again and again. Keep up the good work.
D Lewis
Added on: 16 May 2009
Many Thanks for quick efficent service dealing with my enquiry. Would not go anywhere else to hire my cars.
Eddie Mc Gladrigan
Eddie Mc Gladrigan
Added on: 09 May 2009
I haven‚t even been on my hols yet but feel compelled to do a write up on your service.

Absolutely astounded at your customer service, its second to none, I have to say organising a trip to Orlando is stressful but I had no worries with your services, because I know if I did have a problem it is dealt with straight away.

Thanks so much to the team that work very hard to put our minds at rest.
Marc Williams
Added on: 29 Apr 2009
THANK YOU FOR YOUR PATIENT ASSISTANCE
SYD BROWN
Added on: 28 Apr 2009
The service for carhire with this company is fantastic! We would never use anybody else (we visit Florida 3-4 times per year) even if they were more expensive, which they are not!
We sing your praises to anybody who will listen!
Pamela Powell
Added on: 23 Apr 2009
Excellent; Excellent & Excellent:

Excellent and fast processing of car hire order with vouchers immediately available.
Excellent Customer Services, Roger not only goes the extra mile for the client he "runs a marathon for them"
Excellent pricing; this is very important but the first two parts of the service are the most important.

I recommend this car hire company to everyone.

Richard W Mulholland
Richard Mulholland
Added on: 23 Apr 2009
Excellent, prompt response to all requests.
Roy Butler
Added on: 21 Apr 2009
Great site, excellent rates and an extremely professional service. Very prompt answer to questions raised. Will use again and recommend to family and friends. First class. Thanks
William J Edwards
Added on: 21 Apr 2009
Once again, a prompt reply and so so helpful, thanks
N Gubbins
Added on: 20 Apr 2009
Hi, Thanks for the fast response to my questions. I am impressed.
Cheryl Price
Added on: 19 Apr 2009
Fantastic service very prompt and helpful.
lynne mcdowall
Added on: 18 Apr 2009

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