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Feedback from some of our existing car hire customers - Page 16

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Very many thanks to Roulla Dicarlo for the very efficient and fast way the error of overpayment was rectified. I have always been impressed with your service and will continue to use you.
Pete Hammond
Peter Hammond
Added on: 11 Aug 2010
we have used US car hire before and found them very good!! But this year they have really helped us, as the airline we use had canceled our flight on the 25th dec, so i e-mail US car hire to explain that we are now going earlyer and they changed our car hireto the earlyer date! but it was taked car of so fast it was untrue !!!! So So quick
Patrick Monaghan
Added on: 04 Aug 2010
Just returned from Orlando and chose Alamo as car hire co. Thankyou for your service, will definately recommend you and Alamo, both excellent no problems at all. Just one tip to others, do remember to leave keys in car upon return and not in your pocket! Otherwise it is a sprint back to Alamo in 90 degrees of heat as my husband found!
Kay Hart
Added on: 03 Aug 2010
I have used US Car Hire for a number of years in Orlando and have found them to be very helpful and value for money.
Colin Cooper
Added on: 31 May 2010
Many thanks to Roger for answering my query quickly. I have used your company in the past for hire cars out of Las Vegas and always had good service.
Grant Forbes
Added on: 14 May 2010
I travel to Orlando regularly and use the service all the time. Never have a problem and the price is always excellent. In fact I‚ve stopped checking around when booking and go with US CarHire. I now recommend it to our villa rental clients as well
Austin Gethings
Added on: 05 May 2010
I have used USCARHIRE on a number of occasions ,and have found them to be good value with the staff being very helpful.
Colin Cooper
Added on: 02 May 2010
Having patiently dealt with my queries during the ‚Volcanic Ash‚ disruptions, our plans fell apart anyway when we suffered a death in the family 24hours before we were due to depart. Your staff dealt with our situation promptly, courteously and professionally.
We have now re-booked the holiday for later in the year and will shortly be re-booking the car (through US Car Hire of course). I will be recommending your site to my family and friends. It is refreshing to find such excellent Customer Service.
Terry Mullen
Added on: 29 Apr 2010
I HAVE FOUND ALL CUSTOMER SERVICE PERSONS VERY HELPFUL AND QUICK TO REPLY. MANY THANKS, WILL USE AGAIN
clair griffin
Added on: 28 Apr 2010
Just wanted to thank Roulla and co for the excellent help provided in rescheduling our car hire after cancelled flight due to the Volcanic Ash. We were concerned that we would loose our prepaid car hire but it was efficiently transfered to another date to match our rescheduled flight.Thanks
Kv & Annette McNally
Added on: 24 Apr 2010
Superb service,i cant thank Roger and staff highly enough for rearranging our dates,due to flight cancellation. I will recommend this site to anyone booking car hire, and villas.
Many Thanks
Eddie Mc Gladrigan
Eddie Mc Gladrigan
Added on: 24 Apr 2010
Thank you for your excellent service and communication. You were also the cheapest car hire on the internet for the vehicle we needed. We rented a Dodge Caravan for 7 people with Budget at Orlando airport. Everything went to plan when we went to collect the van. Budget offered extra insurance that we declined as we had paid in full with US car hire. We were given a brand new vehicle with low mileage and everything was perfect. There were no extra charges and no issues with pick up or drop off. I would highly reccommend your company and would definately book with you again. Thank you, Nicky Cole, Canada
Nicky Cole
Added on: 24 Apr 2010
What with the recent Volcanic Ash situation it is a pleasure to deal with a company that can adapt in an efficent manner to my changing travel plans. I have not even got to Las Vegas yet but based on the service so far would have no hesitation to use these guys again. Thanks
David Thornley
Added on: 22 Apr 2010
Unfortunately earlier in the week I had to cancel my original booking. I was very impressed with how quickly this was dealt with. Once again today I rebooked and had a question to ask and again this was dealt with very quickly. Thank you after a very stressful week I do appreciate the great service you provide.
Mrs Lynda castle
Added on: 22 Apr 2010
The fact that I am now using US CAR HIRE for my 5th time in the past 4 years speaks volumes for the service received. I have had to rebook my flights due to the volcanic ash and Roulla could not have been more helpful in getting my Car Hire booking moved to correspond with my new flights, even though I only found out my flight was cancelled 15 hours before I was due to depart for Orlando.
Alan Jeffrey
Added on: 21 Apr 2010
Would just like to say about the excellent service I have received from US carhire with all the problems and cancellations of flights. Thank you for your help and the ease with which the transfer of dates and airports were handled. Shame other companies cant do the same. I will certainly refcommend your site to all my friends. Caroline
caroline thacker
Added on: 20 Apr 2010
UScarhire have been sooo helpful over this current crisis. I have always used them for Florida and will continue to do so. Great job guys!
John & Joyce Stewart
Added on: 19 Apr 2010
Every trip we make to Orlando we use you and for years now we have recommended you to friends. Never had a problem.

Claire Wintle
Added on: 19 Apr 2010
Many thanks for all your help during the vocano shambles. Despite our not being able to give you definite information you managed to keep our booking active and then amend it to the new dates. Well done.
David Wightman
Added on: 19 Apr 2010
Even in these difficult times of all flights being cancelled we have had the usual, prompt, helpful, and efficient response. Thank you very much.
Lynne Temple
Added on: 18 Apr 2010
Excellent service. Quick to solve any kind of problems.
eugenia cervera
Added on: 18 Apr 2010
Thankyou for a prompt reply and sorting out the change of date and Airport in these troubled times with the Volcanic ash problem.
William Joy
Added on: 18 Apr 2010
I have used uscarhire in the past and was very impressed,great prices,efficient and pleasant service.went with them again this year volcano stopped our trip but what a fantastic service to help us out with unfortunate cancellation.This is the company to go with for ultimate peace of mind.
Chris Nuttall
Added on: 18 Apr 2010
Despite all the problems caused by the Volcano you have come up trumps yet again and provided fantastic service in changing my booking dates at extremely short notice. I would reccomend you to anyone.
Martyn Thorley
Added on: 18 Apr 2010
First time I have used your company and have already booked second time! Had terrible trouble with bad weather in Jan 10 flight cancelled twice 3rd time lucky, car rebooked refund received 1st time then delayed by a day, all sorted by email, very helpful staff, well impressed and on top of that cheaper than Alamo themselves so keep it up! would recommend your company to anyone that asks.
Alan Scott
Added on: 02 Feb 2010
Exellent prompt service,a last minute change of pick up and drop of point was arranged without any fuss. Using the Budget fast pick up we were on our way within 15 minutes of arriving at the booth.The best value for money I could find anywhere,I will definitely use them again and would recommend them to anyone. Thank you.
Shaun Fortes
Added on: 30 Jan 2010
Thank you for outstanding service, again. This was my (I think) 4th time I used www.uscarhire.co.uk. Next time, for sure, again!
Hubert
Hubert Geelen
Added on: 23 Nov 2009
Thank you for arranging car hire in Florida with Budget. From the first booking form to returning the car and all the questions inbetween, everything was spot on. A brilliant company with staff to match. We will be using you every time from now on.

Terry Mitchell
Terry Mitchell
Added on: 07 Nov 2009
I am impresed with all the help Mr. Roger Parry has given me, I made a mistake in my dates and he helped me very fast and with a very good atitude, thank you very much!!! and congratulations. I will recommend you with all my friends and familly.
best regards
Jose Camara
Jose Camara
Added on: 13 Oct 2009
I am impresed with all the help Mr. Roger Parry has given me, I made a mistake in my dates and he helped me very fast and with a very good atitude, thank you very much!!! and congratulations. I will recommend you with all my friends and familly.
best regards
Jose Camara
Jose Camara
Added on: 13 Oct 2009

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