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Feedback from some of our existing car hire customers - Page 16

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

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Absolutely brilliant service from beginning to end. We will use this company every time now for future bookings. ***** 5 stars from us ??
Jayne Bibby
Thank you for your prompt reply to my email.Have used your company before and will definately use you again
There is a lot of competition out there for car rentals, but I prefer the tried and trusted companies! I've been renting with uscarhire for several years and have found them to be excellent in every department of the rental business. That's why I'm returning again for my 2017 booking with them and using Alamo for my car rental. An excellent combination indeed!
John Swann
Thank you for your very prompt replies to my inquiries, and responding so rapidly with my voucher. I would certainly, without reservation, recommend your services.
Donald Newsom
Top class service thank you very much
Neil Heathcock
Use this company every time I go to the USA. My car is normally booked with Alamo who let you ‚check in‚ online to save waiting in the queue. Always had excellent service from US car hire and Alamo.
Gordon Higginson
Everything was great from booking on uscarhire to dropping car back.
Mark Drew
I have used US Carhire for several years now, and their all-inclusive rates lead the industry. Not only that, their customer service has been exceptional - re-assuring when there are so many potential pitfalls in hiring a rental vehicle.
Glenn Pennington
Had a few questions from previous experience of car hire companies which was answered clearly & promptly, I’m pleased Iv completeld my booking & looking forward to peace for my car hire
I have used US car hire a few times now and have been very impressed

Whenever I have had a question they always help me out , especially a Carolyn Parry who has answered my queries more than once

I have told friends about them and will continue to use them , over the years have had various problems in the US with car hire company‚s but this company are great
Jackie fairminer
Booking this car was very easy keith Gibson
keith gibson
Hi, thank you so much for your professional approach to the problem with my 2nd booking, it has been a real pleasure dealing with you. I have no worries in recommending you to my colleagues and friends.
Nick Sarraf
always found that nothing is any trouble for this company and respond very quickly would recommend anyone to use there services
Graham Fitzpatrick
I have used your company for many years and the service has always been great and the hire always gone smoothly. I would like to particularly thank Carolyn this time for answering my queries so promptly. Such efficiency nowadays is a great help. Would never use another car hire company in the US. THANK YOU. Caroline.
Caroline Soper
I couldn‚t recommend US Car Hire enough, I‚ve booked with them twice now and they‚ve been so incredibly helpful with answering questions and making changes to my bookings, with really speedy response times to queries. Thank you Carolyn and the team at US Car Hire.
I have used US Car Hire many times to hire cars in Florida. They have taken all the hassle out of the car hire process and that‚s just what you need after a long flight.
Lawrence Nippers
I need a hand controlled car and every time I come to Florida US Car Hire provide this with no problems. Have just booked again and confirmation of the controls was provided within a couple of hours of booking. Excellent service as always and many thanks.
sheila walton
As usual fantastic service, I have been using uscarhire for many years and they never disappoint. Carolyn was extremely helpful and answered my questions extremely promptly. Thank you.
Caroline Soper
The response from US CAR HIRE to two requests for written confirmation about returning vehicle early, was nothing but EXCELLENT. I have rented vehicles from yourselves on many occasions. Keep up the great work.
The response from US CAR HIRE to two requests for written confirmation about returning vehicle early, was nothing but EXCELLENT. I have rented vehicles from yourselves on many occasions. Keep up the great work.
Great service as always thanks for your help
Stuart orridge
Great service today from Carolyn sorted my query out in less than 5 minutes this is the reason we continue to use US Car Hire
Graham Chafer
Very Quick response to questions about rental??
I needed to change our car rental prior to travel and Carolyn was a star - she replied to my queries in a prompt, clear and helpful manner - really a great example of excellent customer service. Thank you - this is why I come back to US Car Hire year after year.
Ian Linnett
Hi, I made a reservation in march for a car to be used in july ,but due to circumstances my flight has been changed.

From day one, I had excellent communication through email. Very responsive. They service was excellent. Thank you...
Jurella Francisco
Thank you for the quick response to my query, customer service is second to none and the information regarding my rental is very good and easy to understand ,I will certainly recommend USCar Hire to friends & family
I‚ve been a happy, regular customer for more than 10 years and my dealings with Carolyn today reinforce once again that any problems can be solved quickly and with a customer is always right attitude!
I cannot recommend this website more highly. Anytime I have had a request, they have sorted it straight away. Nothing is too much trouble in their customer service department. Extremely helpful.
Caroline Dempsey
Have used uscarhire many times & would highly recommend them. This time,I wanted to change car before making full payment & nothing was a problem for their customer service team. Dealt with very quickly & with friendly efficiency.Thank you.
Dave Stewart
US Car Hire always delivers prompt replies to email inquiries and works quickly to resolve any issues you may have. They are very accommodating in ensuring that your car rental experience is a smooth and seamless one.
L Parsard-Hunter

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