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Feedback from some of our existing car hire customers - Page 9

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Nothing but a great service. Everything was dealt with Professionally and quickly. RD worked to a very high standard. Thank you all.
Darren
Added on: 13 Nov 2011
You promptly answered the email I sent. I‚m really impressed, thanks.
adilson leal
Added on: 05 Nov 2011
Great service yet again, cannot fault this company. Picked up car from Orlando airport no problems. I will always use this company. Thanks
Lee Johnson
Added on: 01 Nov 2011
I would thoroughly recommend your company to anyone wishing to get an excellent deal on car hire to Florida. The website is customer friendly and easy to use; the price you see is the price you pay with no hidden extras, and the after service you receive from Roger and Roulla is second to none. I was faced with an overcharging by Alamo on collection of my car from Miami this year when they only gave me a half tank of gas, but I have received a full refund after Roulla dealt with this for me. A real confidence boost on how the company operate. I will definitely use this comapnmy for all foreign car hire, especially to the USA. Excellent prices, service and customer care. Thank you.
Phillip Salathiel
Added on: 01 Nov 2011
I have been using this company for three years and hire for approx 13 weeks in the year. I have never found a cheaper site (even the actual car suppliers eg Alamo, Budget etc charge more when you book direct). Also the service level is efficient and of a high standard - emails are answered almost immediately Highly recommended
Stewart
Added on: 31 Oct 2011
As always, prompt and efficient service from Roulla. Even when I had to make changes it was dealt with with courtesy and great service.

Andrena Crawford
Added on: 29 Oct 2011
Thank you for your prompt response to my email (within an hour). We have used you on numerous trips to Florida and, so far, have always found your prices very competitive and service excellent.
Jan
Added on: 28 Oct 2011
We have used US Car hire for the past 5 years and have been really impressed by the superb service and standard of car hire. We have recommended them to several friends who would never consider using any other company ever again. They make our holiday for us.

The Kerr Family, Belfast
Campbell Kerr
Added on: 26 Oct 2011
We have been using these guys for over 5 years and have never had any trouble. so easy to do and no hidden suprises. all up front
Mark Arnold
Added on: 26 Oct 2011
Have been using and recommending US car hire for several years and whilst there are others slightly cheaper you can always count on a quality booking with no hassles. Communication and service is excellent.
Dean Francis
Added on: 25 Oct 2011
The service provided has been excellent, very impressed.
Bryan
Added on: 24 Oct 2011
After recommendations, I used your service to rent a car in Miami. There are many "alternative" ways on the Internet in order to get a cheaper rental (as in cost and as in unlawful), using rental codes. Of course, being someone who strives to make sure everything is right and works right, I was skeptical at first. After reading the Terms and FAQ (especially Driving Licenses and Driver Restrictions), I booked my car. Everything was smooth, no problems or issues, but it‚s good to know that someone had you covered in case lightning strikes. I‚d recommend you to anyone. Greetings from Brazil!
David
Added on: 18 Oct 2011
swift and reliable response
Peter Allum
Added on: 17 Oct 2011
Roulla, Thank you for all your help. We had to change our flights to Orlando because of a pending Air Line Strike. We got our flights to Orlando Changed with another company which put us into Orlando 2 days earlier (2 extra Days in Orlando WOW) and put a Quick call to Roulla to get our Car Earlier. With no hesitation Roulla had our reservations fixed to suit us in no time.
Again Many Thanks
Randy Johnston
Randy Johnston
Added on: 12 Oct 2011
I was very satisfied with the service i recieved,and i would be MORE than happy to use US CAR HIRE, if the situation justified it.I was also impressed by the speed of there replys. Mike de Filippis.
Michael de Filippis
Added on: 08 Oct 2011
Thank you so much, excellent service from start to finish.
Brigitte Knight
Added on: 06 Oct 2011
You are the best! Thans for your service
Jose Herrera
Added on: 06 Oct 2011
Made an e-mail enquiry to clarify a booking option. Had a quick response which prompted me to book. First class.
Mike Thompson
Added on: 29 Sep 2011
I found a closer drop-off location to my holiday home not currently listed and within a few days it was verified and added to the list and a new voucher issued. This will save me time and money, many thanks for the excellent service and for caring.
David Mallam
Added on: 28 Sep 2011
so far excellent
rodolfo marcano
Added on: 27 Sep 2011
I have been renting cars through UScarhire for a couple of years now and so far it has been smooth sailing keep up the good work
Eric Kharagjitsing
Added on: 26 Sep 2011
My wife and I rented a car from Alamo through your company this summer. We were extremely impressed how smoothly everything went from booking to renting with Alamo.As we are returning to Florida in 2012 it is almost certain we will book again with you! Thank you very much for adding to the enjoyment of our holiday. John Swann
John Swann
Added on: 21 Sep 2011
I have recently returned from my visit to Florida for which I booked my rental car through US Car Hire. I would like to thank you for such a first class service and say that you are the most professional and helpful company I have ever dealt with for car hire and will definitely be booking with you in the future. I would very much recommend you to friends and family on any future plans they make. Thank you very much.
RONALD TRAPNELL
Added on: 20 Sep 2011
Great service, very helpful and good price. It is very reassuring that if in the rare event there is problems with the supplier, UScarhire will follow up, unlike some other companies

Liz Burroughs
Added on: 20 Sep 2011
Due to my unfortunate health circumstances I was unble to travel on email to US Car Hire an I recieved a full refund confirmed to me via email.
We have re scheduled our vacation for Jan 2012 and of course, US Car Hire will provide a vehicle for us.
Many Thanks, Gary
Gary Sheriff
Added on: 19 Sep 2011
Unusual request dealt with expeditiously - Many thanks
Mike Fisher
Added on: 16 Sep 2011
TESTIMONIAL Hi Guys Just a quick word to say thank you, yet again, for the excellent service you provide. It's always painless (and we've used your company in excess of 15 times now) and trouble free. On the one occasion we did have a problem (we were overcharged in the US) it was sorted out promptly and efficiently and we were refunded the overpayment. Once again, thank you very much. Adrian and Brenda Scotter, Norwich, Norfolk, England.
Adrian Scotter
Added on: 16 Sep 2011
iam very pleased with your company and how fast you get back to me with all of my questions and comments. i will definitely tell friends and family of your service. thank you very much.
troy brehaut
Added on: 15 Sep 2011
just like to say thank you for the very good service we have received from you .We have been using your company for at least 10 years and have always had excellent service.Jackie Smart
kenneth smart
Added on: 10 Sep 2011
Had a slight problm on arrival but it was sorted very quickly and efficiantly to my satifaction would definatly use again
Eddie Taylor
Added on: 08 Sep 2011

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