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US Car Hire

For all your Florida car hire, California car hire, rest of US car hire and car rental in the rest of the world. Hassle free car rental at competitive rates.


Feedback from some of our existing car hire customers - Page 2

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

The customer service team were incredibly helpful and quick to assist us. Our flight to the US got cancelled and therefore we were going to miss our pick up for the car, the team were great in helping rearrange a new booking and transferring payment. Would definitely recommend. A special thanks to Carolyn.
Sarah Lane

Added on: 15 Apr 2023

The customer service team were incredibly helpful and quick to assist us. Our flight to the US got cancelled and therefore we were going to miss our pick up for the car, the team were great in helping rearrange a new booking and transferring payment. Would definitely recommend. A special thanks to Carolyn.
Sarah Lane

Added on: 15 Apr 2023

We have been visiting Florida for 30+ years. US Car Hire are consistently the most competitive hire company with service that’s second to none.
Carolyn’s prompt reply to queries is so reassuring.
No need to trawl through the internet for best prices - this company is simply the best
Emrys John

Added on: 04 Mar 2023

We‚ve used USCarHire numerous times over the past 15ish years and they‚ve never disappointed. Prices are always the best and communication is fast and efficient.
Special mention for Carolyn who always replies to my emails promptly and sorts out my requests quickly and efficiently.
Frank McRae

Added on: 01 Mar 2023

Carolyn Parry was very swift replying to my questions, I’m very impressed, I have used this company on a number of occasions. Always find them excellent. Cheers.
Gerard O’Brien

Added on: 24 Feb 2023

Used this service in 2022 with no problems. Only issue was misleading information from rental company regarding charges for Ipass. Cost us an extra £125 after arriving home to the UK. No way of checking charges as Dollar is not on the list of toll charging companies.
per oszadlik

Added on: 14 Feb 2023

Following a technical hitch with pre-payment process, my query was quickly resolved via email. Excellent service.
John, Ellsmore

Added on: 13 Feb 2023

Following a technical hitch with pre-payment process, my query was quickly resolved via email. Excellent service.
John, Ellsmore

Added on: 13 Feb 2023

Would recommend usacarhire excellent customer service used them a few times and would not pass them by , prices always competitive and all insurance required
Great service from Carolyn
Robert Wilkins

Added on: 04 Jan 2023

Would recommend usacarhire excellent customer service used them a few times and would not pass them by , prices always competitive and all insurance required
Great service from Carolyn
Robert Wilkins

Added on: 04 Jan 2023

Amazing customer service. Fast response to emails and ammendments.

Steven Williams

Added on: 28 Dec 2022

Always fantastic prices and service. Happy to answer any questions promptly! Will always use this company for my Florida holidays.
Ian

Added on: 26 Dec 2022

Fantastic to deal with. Great communication throughout my booking and rental . I had an issue when I returned to the UK but all sorted with great professionalism.
Definitely will use again and thoroughly recommend.
Bryan Keenan

Added on: 08 Dec 2022

I have used Uscarhire for a few years now.

They are very responsive and provide excellent service.
John Q

Added on: 08 Dec 2022

I have used you guys for at least ten years. We have a property in Florida and always use you for our car hire. Your service and client responsiveness is second to none! Thank you so much Carolyn and Roger.
Ian barlow

Added on: 05 Dec 2022

I have used you guys for at least ten years. We have a property in Florida and always use you for our car hire. Your service and client responsiveness is second to none! Thank you so much Carolyn and Roger.
Ian barlow

Added on: 05 Dec 2022

Such a great company, I have used you for many years.
Robert Cator

Added on: 04 Dec 2022

Prices were good customer service from Carolyn Parry exemplary.

We requested changes to the booking and Carolyn sorted for us without fuss, excellent service and a credit to the company.
Billy

Added on: 04 Nov 2022

Excellent Company to work with. Rental rates very competitive, and definitely cheaper than trying to rent directly with the provider. At check in I had to delay my departure to Florida by 24 hours, notified uscarhire.com of my change of plans, and after two hours I received confirmation from Customer Services (Carolyn Parry) that Alamo would “hold” my car for a further 24 hours. There were no problems from Alamo when collecting the vehicle 24 hours later.
Very prompt and friendly service from uscarhire.com. Second time that I have used them this year, and look forward to utilising their services again in the future.
Adrian Benson

Added on: 22 Oct 2022

Excellent Company to work with. Rental rates very competitive, and definitely cheaper than trying to rent directly with the provider. At check in I had to delay my departure to Florida by 24 hours, notified uscarhire.com of my change of plans, and after two hours I received confirmation from Customer Services (Carolyn Parry) that Alamo would “hold” my car for a further 24 hours. There were no problems from Alamo when collecting the vehicle 24 hours later.
Very prompt and friendly service from uscarhire.com. Second time that I have used them this year, and look forward to utilising their services again in the future.
Adrian Benson

Added on: 22 Oct 2022

Very impressed with all parts of the rental process. Queries answered promptly and helpfully. Unfortunately we had to cancel our trip to Florida at the last minute because of hurricane damage to the property we had rented.
Quick response from US Car Hire and cost refunded in full
Would highly recommend this company and will definitely use them on our next vacation
Geoff Martin

Added on: 15 Oct 2022

Fantastic service as always! Cannot recommend USCarHire.com any higher!!
Ian Swaine

Added on: 04 Oct 2022

I Sent a query about my pickup time and within 10 minutes I receive a reply from Carolyn, with excellent advice.

I have booked with UScarhire several times now and every booking has been trouble free.

I have found that after searching multiple hire sites, UScarhire always offers the best comprehensive insurance cover at the best value.

I would recommend this company to anyone looking for car hire in Florida.
Gerard

Added on: 04 Oct 2022

Always happy with service and price on car hire..Carolyn is an asset to the company .no hidden charges when booking..
John herdman

Added on: 04 Oct 2022

Good morning

Just a quick note to say thanks for the great service prior to my holiday. Car hire was great and Thrifty service at both Tamapa and Miami was fantastic.

Have already booked with USA Car Hire again for December.

Thanks again

Paul York.

Paul York

Added on: 12 Sep 2022

Great service email replayed quickly .Been using this service for many years when we owned a villa in Florida,now we use it again each time we go
Lynne young

Added on: 09 Sep 2022

Excellent customer service yet again - thank you.
Prompt response to my email (less than 20 minutes) and voucher problem sorted.
Thanks Carolyn & well done US Carhire
Phil Mahoney
Phil Mahoney

Added on: 06 Sep 2022

We have been using US Car Hire for over 10 years for all our car bookings when travelling to Orlando and cannot recommend them highly enough. Prices are always competitive, the system is super easy to use both Online and through the App, the booking conditions are easy to understand and Customer Service with Carolyn Parry is second to non. This year I cancelled 2 separate bookings 3 times, due to the dreaded COVID and price drops, and Carolyn was so responsive and quick in processing. We also had an issue with charges directly by the hire company that Carolyn sorted for us. Would never consider using anyone else. 10 out of 10 every time :) :) :)
Anne Lindsay

Added on: 30 Aug 2022

Just thought I''d give you some feedback from our rental in California as I know you are more familiar with the situation in Florida. All pick-up locations at LAX are off-airport but the shuttle-buses are frequent although this does add 15-20 minutes to the journey each way which needs to be factored in. There is a shortage of cars in California as elsewhere and we had to wait about 20 minutes for our car, that after a long wait at the counter which appeared to be artificially long probably to reduce the apparent wait times after checking in. No skip the line option for Dollar, not at LAX anyway but no attempt at upsell, we were offered a free choice of 3 fuel options, buying a tank for $5.99/gal, not paying upfront and being charged $9.99/gal refuelling or bringing back full at no charge which we chose and only paid $4.85/gal thanks to the Gasbuddy app. Once we got the car there were no issues; we were a bit concerned that we might not get all our luggage in, we had booked a full-size car which should have enough room but there can be differences in what falls into each category so thought maybe we should have booked an SUV so were pleasantly surprised when we were given a Nissan Rogue. 2 years old with 55,000 miles on the clock, but standard for a budget brand and drove well. Look forward to using you again for our next Florida trip, likely in 2 years time.
Nicholas Stewart

Added on: 26 Aug 2022

Once again I have used this company to book my car rental (including my trips to Florida, Boston and now Los Angeles). They are not only competitive, but are so easy to communicate with. I dealt with Carolyn who was so helpful and replied to my emails straight away.

They have clear and easy to understand policies / terms / info, and warn you of certain tricks that the hire cars companies may try to get more money out you.

I don’t normally write reviews but felt that because I have had such good experiences with this company, that it was only right that I took 5 mins to highlight a really good, efficient, and trustworthy company.
David Houston

Added on: 26 Aug 2022

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