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US Car Hire

For all your Florida car hire, California car hire, rest of US car hire and car rental in the rest of the world. Hassle free car rental at competitive rates.


Feedback from some of our existing car hire customers - Page 2

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Carolyn was so helpful in helping me rearrange my car hire during the recent hurricane in Florida. It was reassuring to know that she had contacted Alamo on my behalf to find out what we had to do. I have used uscarhire.com frequently over at least the the past ten years for our trips to the States and have always found it to be competitively priced with helpful, efficient staff. Wouldn’t hesitate to recommend. Thank you!
Sue Dunkerley

Added on: 04 Sep 2023

We have been traveling to Florida many times every year for the past 23 years and have a very mixed experienced of all of the car hire companies we used. Just over 2 years ago we came across usacarhire and they have been impressive on every occassion we booked with them. We cannot fault them in any way unlike their competitors.
Colin Thompson

Added on: 21 Aug 2023

I decided to extend my trip to Orlando by five days , I emailed asking for my rental to be extended. Carolyn Parry responded suggesting I rebook which would be more cost effective.I had to email Carolyn various times with regard to the cancellation and rebooking, she responded every time in order to help me .
I cannot express how much I appreciate her help not only with regard to this booking but bookings over the last few years. I have booked many vehicles over the last 10 years . Please pass on my thanks to Carolyn, she is a an amazing asset to your company.
Colin Ellard

Added on: 18 Aug 2023

I have used Carhire now for many years.
Great company, flexibel and reliable.
Great job, continu this way.
Edwin van der Hart

Added on: 17 Aug 2023

Carolyn is always extremely helpful and prompt when we have to alter bookings. We‚ve been customers for over 10yrs and won‚t book with any other company. Highly recommend
David Vaughan

Added on: 01 Aug 2023

Had 1 or 2 queries and alterations due to price changes by supplier, namely Alamo, but these got dealt with in an easy manner. I was concerned about being a nuisance but Carolyn didn''t seem to mind and got things sorted very quickly and without any fuss.

What more can you ask for. Why risk going elsewhere even if they were cheaper, which they aren''t.

Have used you before, on several occasions and are my first go to when renting a car.
Terence Potter

Added on: 25 Jul 2023

As always excellent service and price from us car hire. Always available to answer and questions or change/alter booking with no cost whatsoever.
I have used the company since 2003 and always find the best prices etc
Eric

Added on: 22 Jul 2023

I have been using USCARHIRE for so many years and every single time they have been extremely helpful and informative. Add competitive prices too. What more can you ask for. I always ask lots of questions before I make up my mind about which type of car and there is no hesitation in explaining the differences. Sorry I’m a nuisance🤦‍♀️. Thank you.
Caroline Soper

Added on: 21 Jul 2023

5⭐Easy to deal with, Carolyn in customer service is excellent, keeps things nice & simple 👍🏻
Philip MCKEEVER

Added on: 21 Jul 2023

Evertime I have used UScarhire.com for a car rental in the US it has been very well.
Only this time with a rental through Alamo the fuel tank was not full and the car was not suited for 3 large suitcases (which car I had chosen), but only for 2 large suitcases so I had to put one in a passenger seat. Other options were not available.
Car itself (Jeep Compass) was fine.
Johannes Kouters

Added on: 14 Jul 2023

As usual, my car hire through US Car Hire, was exceptionally easy from booking online, to picking my car up at the desk in Orlando. Upon returning to the UK, Carolyn from USCar Hire, helped me to sort out a query with Dollar that I had experienced.
First class service. Would highly recommend.
Steve Schwartz

Added on: 01 Jul 2023

We have used uscarhire for 6 years in a row, very competitive rates. This year we booked a car hire from the U.K for hire in Orlando for 17 days at a good rate, paid a deposit, at the time of full payment i checked the site again because rates can fluctuate, we found the same car for a lot less!! but no problem from uscarhire, got intouch and spoke to Carolyn Parry she cancelled the prevoius booking, refunded the difference in price and made us a new booking at this better rate. What else can you ask for? Efficient & professional communication from Carolyn. Many Thanks
KARL MITCHELL

Added on: 29 Jun 2023

Swift and professional response to query and successful resolved. First time user would definitely recommend.
Thanks again

Susan Molden
Susan molden

Added on: 08 Jun 2023

I have been a customer of USCarhire for many years including through the Covid lockdown. The prices are always competitive and the service is superb.
When Covid hit our holiday plans in 2020 I received an immediate full refund (far quicker than the airlines!) and this year when I wanted to change my booking the team were brilliant and made the changes for me.

Great service!
Ian Collins

Added on: 25 May 2023

Excellent so far from US Car Hire, so let‚s hope Dollar keep up their end! Particularly pleased with the rapid response to some queries by Carolyn Parry who replied quickly and fully.
David Sussex

Added on: 24 May 2023

Perfect hire, brand new 2023 model car, smooth and easy transaction. No complaints about US Car Hire, just make sure the workers on the desk when you collect the car don’t try and charge you for extra roadside assistance and don’t even tell you about it! Sorted out and money refunded promptly by Carolyn at US Car Hire, will be using again on our next trip as previous.


Marcus Poliszewski

Added on: 19 May 2023

Perfect hire, brand new 2023 model car, smooth and easy transaction. No complaints about US Car Hire, just make sure the workers on the desk when you collect the car don’t try and charge you for extra roadside assistance and don’t even tell you about it! Sorted out and money refunded promptly by Carolyn at US Car Hire, will be using again on our next trip as previous.


Marcus Poliszewski

Added on: 18 May 2023

We had a problem at our end which US Car Hire sorted out for us with no issues at all. Would be happy to make them my first choice for future bookings
Martin Miller

Added on: 24 Apr 2023

The customer service team were incredibly helpful and quick to assist us. Our flight to the US got cancelled and therefore we were going to miss our pick up for the car, the team were great in helping rearrange a new booking and transferring payment. Would definitely recommend. A special thanks to Carolyn.
Sarah Lane

Added on: 15 Apr 2023

The customer service team were incredibly helpful and quick to assist us. Our flight to the US got cancelled and therefore we were going to miss our pick up for the car, the team were great in helping rearrange a new booking and transferring payment. Would definitely recommend. A special thanks to Carolyn.
Sarah Lane

Added on: 15 Apr 2023

We have been visiting Florida for 30+ years. US Car Hire are consistently the most competitive hire company with service that’s second to none.
Carolyn’s prompt reply to queries is so reassuring.
No need to trawl through the internet for best prices - this company is simply the best
Emrys John

Added on: 04 Mar 2023

We‚ve used USCarHire numerous times over the past 15ish years and they‚ve never disappointed. Prices are always the best and communication is fast and efficient.
Special mention for Carolyn who always replies to my emails promptly and sorts out my requests quickly and efficiently.
Frank McRae

Added on: 01 Mar 2023

Carolyn Parry was very swift replying to my questions, I’m very impressed, I have used this company on a number of occasions. Always find them excellent. Cheers.
Gerard O’Brien

Added on: 24 Feb 2023

Used this service in 2022 with no problems. Only issue was misleading information from rental company regarding charges for Ipass. Cost us an extra £125 after arriving home to the UK. No way of checking charges as Dollar is not on the list of toll charging companies.
per oszadlik

Added on: 14 Feb 2023

Following a technical hitch with pre-payment process, my query was quickly resolved via email. Excellent service.
John, Ellsmore

Added on: 13 Feb 2023

Following a technical hitch with pre-payment process, my query was quickly resolved via email. Excellent service.
John, Ellsmore

Added on: 13 Feb 2023

Would recommend usacarhire excellent customer service used them a few times and would not pass them by , prices always competitive and all insurance required
Great service from Carolyn
Robert Wilkins

Added on: 04 Jan 2023

Would recommend usacarhire excellent customer service used them a few times and would not pass them by , prices always competitive and all insurance required
Great service from Carolyn
Robert Wilkins

Added on: 04 Jan 2023

Amazing customer service. Fast response to emails and ammendments.

Steven Williams

Added on: 28 Dec 2022

Always fantastic prices and service. Happy to answer any questions promptly! Will always use this company for my Florida holidays.
Ian

Added on: 26 Dec 2022

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