Florida Car Hire, California Car Hire and all US Car Hire

iTunes Store    Play Store    Apple Watch app

Feedback from some of our existing car hire customers - Page 2

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

I have used uscarhire over several years now, mainly for US holiday hire. Every time their service, prices and ease of use website have been superb. In my opinion this is the best car hire service around, and I would have no hesitation in recommending them. In particular I would like to sing the praises of Carolyn Parry, who has provided me with the best customer service I have experienced. There have been many occasions when I have needed Carolyn’s help altering reservations, answering questions and dealing with admin, and every time Carolyn has provided prompt replies, found solutions and dealt with what needed sorting out. The most recent having been to completely cancel bookings and rebook due to the Caronavirus effects. First class service Carolyn, thank you very much.
Martin cannon
Added on: 19 Mar 2020
As we live in the UK we have been banned from vacationing in the USA by Trump. Therefore, Emailed Carolyn and within 2 days the refund was on my account. Carolyn has been fantastic in answering any queries and dealing with the many changes of mind I have had over the years. Would recommend them to anyone requiring car hire.

We will remain with this company plus their rates are vey good.

Frank Terdrey
FRANK TERDREY
Added on: 18 Mar 2020
Thank you for a speedy outcome in cancelling car hire booking, necessary due to travel ban from UK brought about by Coronavirus. Would use your services again in future.
John Alexander
Added on: 18 Mar 2020
We are from the UK and booked two cars for an April holiday in Florida. The process was very straightforward and the service we received from Carolyn Parry was absolutely excellent - answering my email queries very quickly and comprehensively. Unfortunately, due to travel restrictions recently imposed due to Coronavirus we are now having to cancel the holiday, so I contacted US Car Hire via their website this afternoon. Within just an hour and a half I received a reply from Carolyn confirming that she had requested a full refund. I can’t ask for more than that! Thank you US Car Hire and, especially, Carolyn.
John Day
Added on: 17 Mar 2020
We are from the UK and booked two cars for an April holiday in Florida. The process was very straightforward and the service we received from Carolyn Parry was absolutely excellent - answering my email queries very quickly and comprehensively. Unfortunately, due to travel restrictions recently imposed due to Coronavirus we are now having to cancel the holiday, so I contacted US Car Hire via their website this afternoon. Within just an hour and a half I received a reply from Carolyn confirming that she had requested a full refund. I can’t ask for more than that! Thank you US Car Hire and, especially, Carolyn.
John Day
Added on: 17 Mar 2020
Wow what a service. Having had to cancel booking due to government restrictions. I called the help number, the young lady who picked up the phone could not have been more helpful, polite, and jolly. She gave clear instructions and checked that I had understood.

I emailed as instructed and within minutes received notice that a full refund was being processed.

Once traveling is allowed again I will not hesitate to use US hire and recommend to friends and family.

Thank you all
Myra Cannings
Added on: 16 Mar 2020
Wow what a service. Having had to cancel booking due to government restrictions. I called the help number, the young lady who picked up the phone could not have been more helpful, polite, and jolly. She gave clear instructions and checked that I had understood.

I emailed as instructed and within minutes received notice that a full refund was being processed.

Once traveling is allowed again I will not hesitate to use US hire and recommend to friends and family.

Thank you all
Myra Cannings
Added on: 16 Mar 2020
Massive thanks to Carolyn for her prompt response to my query about cancelling our car hire in light of the travel restrictions and for the full refund. Much appreciated in the current uncertain climate.

Nicola B


Nicola Board
Added on: 16 Mar 2020
Unfortunately, due to the ban on flying from the UK to the US because of Covid 19 we had to cancel our car hire. Within a few hours of emailing the cancellation I received a confirmation that no charges would be applied. Great service!!
Steve fisher
Added on: 15 Mar 2020
I am writing this email to say thank you very much for your excellent customer service. In these worrying times myself & my family along with many other people are extremely concerned that we may not be allowed into US for our vacation. I would just like to say you have put my mind at ease knowing I can get a full refund on my 2 reservations if the worst happens & we can’t travel.

It is a pleasure dealing with such a professional & caring company as yours.



Kind regards

Pat Green
Patricia Green
Added on: 15 Mar 2020
I cannot express how disappointed my family where of not going on our dream holiday because of the travel ban. Very hard times for everyone around the world. I had to cancel my car hire and within hours of doing so I got an email acknowledging it. This company by far shines out like a beacon and is unbelievable in answering questions and looking after customers. When this all calms down and we need to hire a car I will be looking no further than US car hire. I hope you all stay safe and well.
Tom Mulligan
Added on: 15 Mar 2020
I cannot express how disappointed my family where of not going on our dream holiday because of the travel ban. Very hard times for everyone around the world. I had to cancel my car hire and within hours of doing so I got an email acknowledging it. This company by far shines out like a beacon and is unbelievable in answering questions and looking after customers. When this all calms down and we need to hire a car I will be looking no further than US car hire. I hope you all stay safe and well.
Tom Mulligan
Added on: 15 Mar 2020
I am writing this email to say thank you very much for your excellent customer service. In these worrying times myself & my family along with many other people are extremely concerned that we may not be allowed into US for our vacation. I would just like to say you have put my mind at ease knowing I can get a full refund on my 2 reservations if the worst happens & we can’t travel.

It is a pleasure dealing with such a professional & caring company as yours.



Kind regards

Pat Green
Patricia Green
Added on: 15 Mar 2020
I would highly recommend using this company on the grounds of both service and price.

We had to make a change to our booking and they helped us quickly and told me the cheapest way.

Unfortunately we have now had to cancel due to travel restrictions to the USA. Within an hour of contacting them they responded with a personal email and have processed a full refund.

This team is superb in my opinion and when the holiday is rebooked I will only look to use this company.
Bob McKellan
Added on: 15 Mar 2020
Top-notch prices and superb customer service from Carolyn. We’ve booked with them for years and we have never been disappointed. Will always be our first choice for car hire in Florida.
David Hamilton
Added on: 14 Mar 2020
I have used this company several times over the last 7 or 8 years and can honestly say the service is second to none. I have never had an issue when collecting cars. If you have a query, Carolyn will respond to you so promptly that you will be shocked by the speed of her response. I personally would not consider using any other company for car rental in Florida. I would definitely recommend this company.
John Woods
Added on: 09 Mar 2020
Have used US Car Hire 4 or 5 times now. I don‚t even bother looking anywhere else now. The last 2 times I‚ve had to contact them for questions or because I made a mistake, replies were quick, informative and required no further questions from me. Amazing service and best car packages I‚ve come across. Don‚t have to worry about anything extra! Thanks guys :)
Jordan
Added on: 09 Mar 2020
Excellent service from Carolyn, was caught off guard with the speed of response. My booking was handled excellently and professionally. Couldn’t recommend enough
Lee Taylor
Added on: 23 Feb 2020
We hired a car from Miami airport for 4 days in January. The service was excellent, price much cheaper than booking direct with the car hire company or any other websites I checked.

Any questions I had were answered within hours.

We have already started looking at hiring again with them for California next year.

Would highly recommend them.
Denise Kucukdogerli
Added on: 15 Feb 2020
Carolyn is the best! Always good experience with uscarhire. Thank you!
Zully Schwengle
Added on: 14 Feb 2020
Thank you for your continued support and quick responce to my queries I have the upmost confidence and will not hesitate to recommend US Car Hire to anyone who travels Orlando or to the USA.in all the times we have used your service it was effortless very reassuring the level of service you provide.
A BIG Thank you.
Sincerely. John Blears
John Blears
Added on: 02 Feb 2020
Always the best service. I have used USCarhire for a few years now and always great service especially from Carolyn. Thank you!
Julian Bamford
Added on: 30 Jan 2020
I will always recommend US Car Hire to anyone who asks me. I need hand controls, and have rented 3 or 4 cars per year for the past 7 or 8 years, and Carolyn has always sorted it out without any problem.
David Bromley
Added on: 29 Jan 2020
I will always recommend US Car Hire to anyone who asks me. I need hand controls, and have rented 3 or 4 cars per year for the past 7 or 8 years, and Carolyn has always sorted it out without any problem.
David Bromley
Added on: 29 Jan 2020
Thank you, couldn't have asked for a better service. Terry
Terence Potter
Added on: 14 Dec 2019
After having problems getting my credit card to work, Carolyn replied quickly to my emails and explained that it was happening to a few people then suggested a solution. She stays with you till the problem is sorted and we were OK to board a 10hr flight with no hire car confirmation thanks to the confidence she gave us- how rare is that these days? As soon as we reconnected in US the confirmation emails were there and we’re now here and settled with 4 weeks of our chosen car hire - no problems at all.

Many, many thanks for your help, promptness, courtesy and kindness - my wife and I send our best regards and have an Amazing Xmas ??
Derek Wilkinson
Added on: 12 Dec 2019
Wow - 8.30pm and a helpful reply within 2 minutes??

Thanks so much - it’s SUCH a relief to get someone to answer your queries and you’ve just won the fastest ever for me.

Job done - log off and sort out Brexit.
Derek Wilkinson
Added on: 25 Nov 2019
I have been using US Car Hire for a few years now and the customer service from Carolyn is simply the best, I know that Carolyn is always there for me, with no problem to much trouble, due a license issue I had Carolyn had to change arrangements a number of times. But once my license was sorted the day before I was due to leave, Carolyn was able to sort my booking out, and as a full time wheelchair user who books hand controls for me I would not go anywhere else, and I always ask for Carolyn to book as she has great knowledge of the whole system. Cannot say enough of their fantastic customer service

Derek
Derek Fellowes
Added on: 12 Nov 2019
Carolyn Parry has been an absolute god send after my father taking poorly suddenly and all the stress that has been involved in that whilst being abroad. Had to cancel our reservations for Xmas as he’s not fit to travel after heart surgery. The relief of her doing this for us has been a massive weight of our shoulders with all the other issues. Thank you SO much!!!
Catherine Millar
Added on: 07 Nov 2019
extremely prompt replies received to my emails and questions. Excellent customer service throughout the booking process
Dale stuart Bradshaw
Added on: 25 Oct 2019

Send Us Your Comments