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Feedback from some of our existing car hire customers - Page 2

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Wow what a service. Having had to cancel booking due to government restrictions. I called the help number, the young lady who picked up the phone could not have been more helpful, polite, and jolly. She gave clear instructions and checked that I had understood.

I emailed as instructed and within minutes received notice that a full refund was being processed.

Once traveling is allowed again I will not hesitate to use US hire and recommend to friends and family.

Thank you all
Myra Cannings
Added on: 16 Mar 2020
Unfortunately, due to the ban on flying from the UK to the US because of Covid 19 we had to cancel our car hire. Within a few hours of emailing the cancellation I received a confirmation that no charges would be applied. Great service!!
Steve fisher
Added on: 15 Mar 2020
I am writing this email to say thank you very much for your excellent customer service. In these worrying times myself & my family along with many other people are extremely concerned that we may not be allowed into US for our vacation. I would just like to say you have put my mind at ease knowing I can get a full refund on my 2 reservations if the worst happens & we can’t travel.

It is a pleasure dealing with such a professional & caring company as yours.



Kind regards

Pat Green
Patricia Green
Added on: 15 Mar 2020
I cannot express how disappointed my family where of not going on our dream holiday because of the travel ban. Very hard times for everyone around the world. I had to cancel my car hire and within hours of doing so I got an email acknowledging it. This company by far shines out like a beacon and is unbelievable in answering questions and looking after customers. When this all calms down and we need to hire a car I will be looking no further than US car hire. I hope you all stay safe and well.
Tom Mulligan
Added on: 15 Mar 2020
I cannot express how disappointed my family where of not going on our dream holiday because of the travel ban. Very hard times for everyone around the world. I had to cancel my car hire and within hours of doing so I got an email acknowledging it. This company by far shines out like a beacon and is unbelievable in answering questions and looking after customers. When this all calms down and we need to hire a car I will be looking no further than US car hire. I hope you all stay safe and well.
Tom Mulligan
Added on: 15 Mar 2020
I am writing this email to say thank you very much for your excellent customer service. In these worrying times myself & my family along with many other people are extremely concerned that we may not be allowed into US for our vacation. I would just like to say you have put my mind at ease knowing I can get a full refund on my 2 reservations if the worst happens & we can’t travel.

It is a pleasure dealing with such a professional & caring company as yours.



Kind regards

Pat Green
Patricia Green
Added on: 15 Mar 2020
I would highly recommend using this company on the grounds of both service and price.

We had to make a change to our booking and they helped us quickly and told me the cheapest way.

Unfortunately we have now had to cancel due to travel restrictions to the USA. Within an hour of contacting them they responded with a personal email and have processed a full refund.

This team is superb in my opinion and when the holiday is rebooked I will only look to use this company.
Bob McKellan
Added on: 15 Mar 2020
Top-notch prices and superb customer service from Carolyn. We’ve booked with them for years and we have never been disappointed. Will always be our first choice for car hire in Florida.
David Hamilton
Added on: 14 Mar 2020
I have used this company several times over the last 7 or 8 years and can honestly say the service is second to none. I have never had an issue when collecting cars. If you have a query, Carolyn will respond to you so promptly that you will be shocked by the speed of her response. I personally would not consider using any other company for car rental in Florida. I would definitely recommend this company.
John Woods
Added on: 09 Mar 2020
Have used US Car Hire 4 or 5 times now. I don‚t even bother looking anywhere else now. The last 2 times I‚ve had to contact them for questions or because I made a mistake, replies were quick, informative and required no further questions from me. Amazing service and best car packages I‚ve come across. Don‚t have to worry about anything extra! Thanks guys :)
Jordan
Added on: 09 Mar 2020
Excellent service from Carolyn, was caught off guard with the speed of response. My booking was handled excellently and professionally. Couldn’t recommend enough
Lee Taylor
Added on: 23 Feb 2020
We hired a car from Miami airport for 4 days in January. The service was excellent, price much cheaper than booking direct with the car hire company or any other websites I checked.

Any questions I had were answered within hours.

We have already started looking at hiring again with them for California next year.

Would highly recommend them.
Denise Kucukdogerli
Added on: 15 Feb 2020
Carolyn is the best! Always good experience with uscarhire. Thank you!
Zully Schwengle
Added on: 14 Feb 2020
Thank you for your continued support and quick responce to my queries I have the upmost confidence and will not hesitate to recommend US Car Hire to anyone who travels Orlando or to the USA.in all the times we have used your service it was effortless very reassuring the level of service you provide.
A BIG Thank you.
Sincerely. John Blears
John Blears
Added on: 02 Feb 2020
Always the best service. I have used USCarhire for a few years now and always great service especially from Carolyn. Thank you!
Julian Bamford
Added on: 30 Jan 2020
I will always recommend US Car Hire to anyone who asks me. I need hand controls, and have rented 3 or 4 cars per year for the past 7 or 8 years, and Carolyn has always sorted it out without any problem.
David Bromley
Added on: 29 Jan 2020
I will always recommend US Car Hire to anyone who asks me. I need hand controls, and have rented 3 or 4 cars per year for the past 7 or 8 years, and Carolyn has always sorted it out without any problem.
David Bromley
Added on: 29 Jan 2020
Thank you, couldn't have asked for a better service. Terry
Terence Potter
Added on: 14 Dec 2019
After having problems getting my credit card to work, Carolyn replied quickly to my emails and explained that it was happening to a few people then suggested a solution. She stays with you till the problem is sorted and we were OK to board a 10hr flight with no hire car confirmation thanks to the confidence she gave us- how rare is that these days? As soon as we reconnected in US the confirmation emails were there and we’re now here and settled with 4 weeks of our chosen car hire - no problems at all.

Many, many thanks for your help, promptness, courtesy and kindness - my wife and I send our best regards and have an Amazing Xmas ??
Derek Wilkinson
Added on: 12 Dec 2019
Wow - 8.30pm and a helpful reply within 2 minutes??

Thanks so much - it’s SUCH a relief to get someone to answer your queries and you’ve just won the fastest ever for me.

Job done - log off and sort out Brexit.
Derek Wilkinson
Added on: 25 Nov 2019
I have been using US Car Hire for a few years now and the customer service from Carolyn is simply the best, I know that Carolyn is always there for me, with no problem to much trouble, due a license issue I had Carolyn had to change arrangements a number of times. But once my license was sorted the day before I was due to leave, Carolyn was able to sort my booking out, and as a full time wheelchair user who books hand controls for me I would not go anywhere else, and I always ask for Carolyn to book as she has great knowledge of the whole system. Cannot say enough of their fantastic customer service

Derek
Derek Fellowes
Added on: 12 Nov 2019
Carolyn Parry has been an absolute god send after my father taking poorly suddenly and all the stress that has been involved in that whilst being abroad. Had to cancel our reservations for Xmas as he’s not fit to travel after heart surgery. The relief of her doing this for us has been a massive weight of our shoulders with all the other issues. Thank you SO much!!!
Catherine Millar
Added on: 07 Nov 2019
extremely prompt replies received to my emails and questions. Excellent customer service throughout the booking process
Dale stuart Bradshaw
Added on: 25 Oct 2019
Nothing is too much trouble in sorting out any problems. This is the best car rental company I have dealt with.

5 star service
Peter Henleyn
Added on: 11 Oct 2019
Have used US Car Hire twice in the past and have never had any issues from booking right through to collecting the car at Orlando. Just booked for our 3rd time for 2020 and after booking we decided that we wanted to change to a different vehicle type. Within no time Carolyn had it sorted with no hassle whatsoever. 1st class customer service as always and a price that was so much cheaper than booking direct with Alamo, i had to double check i had entered the correct dates! Wouldnt book with anyone else
Derek Kemp
Added on: 08 Oct 2019
I have always used US Car hire for all my rentals when travelling to the US as they have competitive prices, website is easy to navigate and booking process it straight forward.

Today proves why I use them as I made an error on my booking, did not notice until last night (wrong month) 4 days before our departure.

I received a prompt reply to my email ( thanks Carolyn ) meant I could get some sleep! And all sorted.

Again thank you for a brilliant service.


mandy Hill
Added on: 03 Oct 2019
Absolutely fantastic and hassle free service. Emailed to change not only my dates but destination airport as well due to collapse of Thomas Cook. Nothing was too much trouble, there were no hidden costs, no lengthy forms to fill in. It was so simple to do and sorted within a couple of hours



Would highly recommend this company and thank you to Carolyn Parry for responding quickly to my emails
Rebecca
Added on: 23 Sep 2019
Always booked with US Car Hire, the most reasonable & very helpful , their customer service is top class,

Booked again very recently.

Thank you.
Malcolm Read
Added on: 29 Aug 2019
I have hired cars for the last few years and can honestly say ,they are the best bar none.

I had to change the car I wanted to hire and Carolyn smoothed everything for me effortlessly .

Everything ran like clockwork picking up the car in San Diego airport.

Thanks again and look forward to hiring again next year.
Mick Byrne
Added on: 26 Aug 2019
I have been using uscarhire.com for many years and in all that time every car hire has gone through like clockwork. They are a brilliant company deal with. Carolyn has been fantastic in answering any queries and dealing with the many changes of mind I have had over the years. Would recommend them to anyone requiring car hire.
Caroline Caroline
Added on: 20 Aug 2019

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