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Feedback from some of our existing car hire customers - Page 14

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Thank you for your excellent service once again. We have always received a very high standard of service from US car hire. After completing the feedback form you forwarded this onto Alamo who took prompt action to look into the issues we experienced and responded favourably. Many thanks, we would definitely recommend and would not hesitate to use you again in the future.
N D Wright
Added on: 26 Jan 2015
I have used uscarhire for a number of years and always recommend them to friends. The personal service which they provide is second to none. They simply, never disappoint. It is always so reassuring when embarking on a trip that they will help if required.

Excellent company, I would never use anyone else.


Angela Norris
Added on: 25 Jan 2015
I have used uscarhire for a number of years and always recommend them to friends. The personal service which they provide is second to none. They simply, never disappoint. It is always so reassuring when embarking on a trip that they will help if required.

Excellent company, I would never use anyone else.


Angela Norris
Added on: 25 Jan 2015
Thanks for the quick service from your team , have had a bad experience the last three occasions we have rented . Budget and Alamo just hope when we turn up at the Alamo desk this time I get the service you expect for the money you pay and no aggressive sales and the vehicle is not filthy as last one was . This is why I always try to do some homework and reviews of uk middle team.
Denis cranny
Added on: 17 Jan 2015
Testimonial: I am normally highly sceptical about the base price quoted by car rental agencies as there are so many hidden costs in the end. I have also yet to take my trip, but I have been thoroughly impressed with Roulla Dicarlo in customer services. She has answered my many questions promptly and thoroughly. I truly believe there will be no extras when I do rent my car. When this does happen, I will only be using US Car Hire going forward. The prices are also competitive.
Raymond Sagayam
Added on: 14 Jan 2015
Great, quick customer service. I was very impressed!
Marcin
Added on: 14 Jan 2015
Roulla has shown me excellent customer service throughout my booking process. I have unfortunately had to make numerous changes to my booking but nothing was too much for Roulla. The amendments were free of charge which really helps. Roulla‚s response times were super fast and I got email confirmation of every amendment to avoid any ambiguity. I am looking forward to my holiday in Florida with the peace of mind that Roulla from US car Hire has already been so efficient. Thank you!!
Karen OConnor
Added on: 12 Jan 2015
Most impressed with your excellent service in dealing with our booking. Thank you
Pam Vinnicombe
Added on: 09 Jan 2015
Great service You Guy‚s help to get my refund back from a car rental company that had charged my card for something I had not known about...may thanks...
Pete Burns
Added on: 03 Jan 2015
This is the 6th time using uscarhire.com. They provide a no hassle easy to book and even easier to collect car hire service without all the pressure selling at the destination airport. Excellent company. Many thanks
Rob D Hampshire England.
Robert Dance
Added on: 31 Dec 2014
Thank you for your prompt response to my email. Very impressed.
Gordon Hiscox
Added on: 28 Dec 2014
Thank you for your prompt response to my query. I accidentally booked my car twice over and you sorted it out for me quickly and efficiently. I‚ll be using you again next year and won‚t hesitate to recommend you to my friends.
Rosemary Bellin
Added on: 19 Dec 2014
I am impressed by the service and the personal feed back they give to the clients.

I will always rent with us car hire
jose Geraldino
Added on: 18 Dec 2014
Excellent Job Roulla, once again you have been so very helpful, and quick to respond. US car hire is one of the best car rental companies, as it does as it says on its website! Keep up the good work!
J Swann
Added on: 19 Mar 2014
Needed to change pick up and drop off times shortly after booking. US car hire sorted this out very quickly and sent a confirming emailing, professional and reassuring. Thank you
G Harper
Added on: 04 Mar 2014
I enquired about hiring a convertable for aug/sep as a suprise for my partner for a special trip to florida, I had a few questions to ask and was pleasantly surprised by the quick responce and great help I recieved from Roulla Dicarlo and wanted to pass on my thanks and appreciation for the excellent customer service and hope it continues as being in the customer service trade myself I feel it boosts my confidence when a job well done is recognised.

Thanks again,

Miss Charlotte Stewart
Miss Charlotte Stewart
Added on: 04 Jul 2012
I was impressed with quick response in looking into my query
Mr R Street
Added on: 20 Mar 2012
Thanks to Roulla Dicarlo for the promp and informative response.

Brian McBurnie
Added on: 19 Feb 2012
Thanks to Roulla Dicarlo for the promp and informative response.

Brian McBurnie
Added on: 19 Feb 2012
Although my booking is for later in the year I would just like to say that, so far, I have been very impressed with both your prices and service. In particular I would like to thank Roulla Dicarlo for all her help.
Nick Mason
Added on: 27 Jan 2012
Brilliant customer service. Always use Alamo and my family does the same. Great knowing that you are in reliable hands.
Bill York
Added on: 26 Jan 2012
Great service to date and thanks for the reminder and making sure we have a copy of all documentation. Gord
Gordon Baird
Added on: 24 Jan 2012
Thank you for your assistance and prompt action it is very much appreciated.
Tom Manson
Added on: 19 Jan 2012
Brilliant service once again from US Car Hire. Although I had some slight reservations about using Budget, the pick-up and drop-off of the car at Orlando airport was first rate, the care was clean, comfortable, and surprisingly economical for a full size. I am delighted to be able to recommend US Car Hire to friends and family, and will not hesitate to use them again next time!
David Derbyshire
Added on: 12 Dec 2011
Third year running I have hired from you. Very easy pick up and drop off at Orlando airport with Alamo. Quality cars supplied. (upgraded free from Tahoe to Lincoln Navigator last visit) Coupled with very good hire rates, excellent service.
Elvin Wassell
Added on: 02 Dec 2011
We have used USCar Hire for a few years now and would never change from using this GREAT Company....
Patrick Monaghan
Added on: 24 Nov 2011
Nothing but a great service. Everything was dealt with Professionally and quickly. RD worked to a very high standard. Thank you all.
Darren
Added on: 13 Nov 2011
You promptly answered the email I sent. I‚m really impressed, thanks.
adilson leal
Added on: 05 Nov 2011
Great service yet again, cannot fault this company. Picked up car from Orlando airport no problems. I will always use this company. Thanks
Lee Johnson
Added on: 01 Nov 2011
I would thoroughly recommend your company to anyone wishing to get an excellent deal on car hire to Florida. The website is customer friendly and easy to use; the price you see is the price you pay with no hidden extras, and the after service you receive from Roger and Roulla is second to none. I was faced with an overcharging by Alamo on collection of my car from Miami this year when they only gave me a half tank of gas, but I have received a full refund after Roulla dealt with this for me. A real confidence boost on how the company operate. I will definitely use this comapnmy for all foreign car hire, especially to the USA. Excellent prices, service and customer care. Thank you.
Phillip Salathiel
Added on: 01 Nov 2011

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