Feedback from some of our existing car hire customers - Page 22
Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.
Brilliant customer service. Many thanks again. You are on my highly recommended list .
You have been very very helpful, a pleasure to deal with. I would definately use you again and have recommended you whenever asked, on disney discussion boards etc. Thanks a lot!
Can I congratulate you on probably the best dealings I have had with any company.
Excellent service! - Thanks very much.
I just wanted to say we were delighted with the service we received and the car size was ideal. Thank you. We will certainly use your company again for car hire.
Thanks for everything, both our rentals worked out well and we got excellent cars each time with Dollar. We are very pleased and we will reccommend and use you again.
Thanks for the amazing efficiency and immediate response to my request. It is very impressive and much appreciated.
Brilliant service from you there - just as it was last time. Your firm favourites with us!
I must say your service is outstanding and I do appreciate all the changes you have made for us. I will be recommending you!
You were recommended by another family member and you have most definetly exceeded our expectations!
Many, many thanks – will certainly be recommending you to friends traveling to the US.
First class service, and very helpfull, a big plus is that you only have to pay a deposit and not the full cost up front. Will use again.
Just returned yesterday from Orlando and wanted to say thanks for letting us know about the Dollar Express service - it was great - there was a separate waiting line for this and we were taken before the other customers in the big queue. You could feel them all looking at us jumping the queue!! We only had to be at the desk for two minutes as our details were already on Dollars computer and then we were off to pick up the car.
Thanks again and look forward to using your excellent service again.
Marion and Barry Macintosh
Just a quick note to say thanks once again to all your team who have managed to sort out Car hire for my work collegue - at short notice (2 days), travelling to Florida this Saturday for a week, he is most impressed with the service and low cost of rental. Please give my thanks to all involved, have a great summer.
Hi there, I just wanted to drop you a quick note of thanks. You arranged car hire for us for our recent trip to Orlando. We arrived 6th july Sandford and its that feeling in the pit of the stomach you get.. as you approach the car rental desk.. you just hope and pray everything is in order....
But what can I say, with your voucher we were in and out in minutes.. it was a pleasure and set the holiday off to a flying start.
I can't thank you enough and will not hesitate to pass the name of your company onwards to anyone heading stateside.
Just guick note to say thanks, hired car for three weeks everything perfect look forward to doing same next year.
This is the third year in a row that I have used your car hire service for our trip. I can not fault you at all, your customer service is fantastic and your prices are the best around. Many thanks.
May I just say you have been extremly helpful and prompt and so far I can't find any fault with the service you have provided for both the car bookings. I will definately recommend you to any one going to the States for their cars.
Just a short note to say car hire was brill; got a great mini van. The service as regards to the delivery of our attraction tickets was excellent. Very nice man came to our hotel room, explained our tickets. Arrived 15 miutes after we called. I would recommend your service and would definately book any thing again with you in the future.
I will say I have looked at quite a few different hire sites and yours not only is the best but also straight to the point and no hidden extras. I like to know what I am getting and your site seems to provide that.
Have used you for the last 3 years & have been really pleased with both your & Dollar's service at Tampa.
Best Wishes & Thanks
There were no problems with the car, will pass your details onto other hire car users as it was an excellent service and I didnt get asked to upgrade.
Many thanks for your prompt, efficient and PERSONAL service - very much appreciated I can assure you.
I am glad that the internet led me to you - having lived and worked in the US I have become rather wary of dealing with some of their large organisations (every bit as bad as those in the UK!) and so I was very relieved to talk with you the other day.
Incidentally, if you are interested, the main reason I selected your company was the fact that your deal included a second driver whereas the others I investigated either charged (quite a lot) or were just so plain incompetent that they couln't really tell me what their price included!
All the best - and thanks again.
I must say that I am impressed with your speed and service.
Thank you, efficient AND prompt! I am impressed.
I am very impressed by the speed and efficiency that you have shown in getting the info to us at such short notice.
Once again first class service from yourselves, we wouldnt use anyone else.
It was a breath of fresh air dealing with your company... add the mixture of fantastic rates, super friendly and helpful person on the end of the telephone and fast delivery of everything you promised and you get a model of what a great company should be! Thank you
Just thought I'd drop you a quick line to say thank you for the excellent service we received with our car hire (especially considering that it was such short notice).
Thank you so much for organising our car hire. We arrived home today, sadly. Everything went so smoothly at Dollar and we were delighted with the car. We will certainly recommend you to our clients and use you again.
I would just like to take this opportunity of saying a big thank you to you and your company for arranging this for me at such short notice, and with the minimum amount of fuss. it's nice to know that there are still some genuine companies out there who are interested in more than just making money, and do actually care about their customers. I can assure you as regular travellers to the USA we shall certainly use your company for car hire in future, and also recommend you to all our friends.
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