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Feedback from some of our existing car hire customers - Page 18

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Thank you for amending my car hire pick up and drop of times by one hour , in extremely quick time . 10 minutes it took Thats what i call customer service !!!
D Dickinson
Added on: 26 May 2009
Thanks Roger ,its the service and not just the price that make people come back time and again .Thanks for all your help, always a pleasure to recommend good service.
Steve Younghusband
Added on: 23 May 2009
Just want to say we have been using your company for a number of years now and we have found your service to be excellent..Never had any problems and always get a great car with no fuss and great efficiency. Thank you.
A Preston
Added on: 23 May 2009
absolutely first class customer relations, you answered my query in minutes, hope your price for my particular rental needs is best i find.
thank you pete coyle
mr peter coyle
Added on: 19 May 2009
The service was first class through yourselves and Budget, I will definitely use you next time and I have already recommended yours website to 3-4 people to check out, Very competitive and excellent

Adrian Fulford
Added on: 19 May 2009
Thank you very much for a very quick and efficient response to my query - will certainly use your services again!!
Angie Chancellor
Added on: 19 May 2009
Wow - a fantastic service, from the initial query to the very end. Prices are very very good and most importantly the customer service is second to none, with very quick returns to our email queries. I have also bought our park tickets through this website and once again fantastic. Have already recomended you to our friends and will definately be using you again and again. Keep up the good work.
D Lewis
Added on: 16 May 2009
Many Thanks for quick efficent service dealing with my enquiry. Would not go anywhere else to hire my cars.
Eddie Mc Gladrigan
Eddie Mc Gladrigan
Added on: 09 May 2009
I haven‚t even been on my hols yet but feel compelled to do a write up on your service.

Absolutely astounded at your customer service, its second to none, I have to say organising a trip to Orlando is stressful but I had no worries with your services, because I know if I did have a problem it is dealt with straight away.

Thanks so much to the team that work very hard to put our minds at rest.
Marc Williams
Added on: 29 Apr 2009
THANK YOU FOR YOUR PATIENT ASSISTANCE
SYD BROWN
Added on: 28 Apr 2009
The service for carhire with this company is fantastic! We would never use anybody else (we visit Florida 3-4 times per year) even if they were more expensive, which they are not!
We sing your praises to anybody who will listen!
Pamela Powell
Added on: 23 Apr 2009
Excellent; Excellent & Excellent:

Excellent and fast processing of car hire order with vouchers immediately available.
Excellent Customer Services, Roger not only goes the extra mile for the client he "runs a marathon for them"
Excellent pricing; this is very important but the first two parts of the service are the most important.

I recommend this car hire company to everyone.

Richard W Mulholland
Richard Mulholland
Added on: 23 Apr 2009
Excellent, prompt response to all requests.
Roy Butler
Added on: 21 Apr 2009
Great site, excellent rates and an extremely professional service. Very prompt answer to questions raised. Will use again and recommend to family and friends. First class. Thanks
William J Edwards
Added on: 21 Apr 2009
Once again, a prompt reply and so so helpful, thanks
N Gubbins
Added on: 20 Apr 2009
Hi, Thanks for the fast response to my questions. I am impressed.
Cheryl Price
Added on: 19 Apr 2009
Fantastic service very prompt and helpful.
lynne mcdowall
Added on: 18 Apr 2009
I must compliment your Company, with reference to emails some companies take forever. I can now say that after recieving the email I will shortly be booking the car required.
Michael Severn
Added on: 16 Apr 2009
Very helpful, quick and efficient service, thanks
Noel G
Added on: 16 Apr 2009
Very Very good service, each email i sent regarding booking, change of vehicle, and questions in general were dealt with immediately. I would highly recommend this company for car hire and theme park tickets, for service and cheapest prices on the net. Thanks again!
David O‚Malley
Added on: 14 Apr 2009
Fantastic site it does what it says on the web site. No hidden charges or false promises. Roger and his team have amended many bookings for me without any problems and always without charge, the service is 200% the cars are great I will never use another company for car hire in the U.S. I have and will always recommend US car hire to anyone who wants to hire a car. Thanks again Roger and the team cant wait for our holiday in September 2009. The dollar maybe weak but I know that the car hire is reliable as always.
Craig Barlow
Added on: 13 Apr 2009
Have used them several times now and bookings have always gone smoothly. I am very impressed by their customer service - they are extremely prompt in responding to emails/enquiries - I would definitely recommend them to others and will be using them for any future hire car requirements.
Sara Hughes
Added on: 12 Apr 2009
Have been using US Car Hire for a few years now. Cannot fault the service in any way. Quick, efficient, friendly, helpful and honest. Always just an email away (regardless of the time of day!). Thank you and we will keep coming back.
Debbie Bray
Added on: 02 Apr 2009
Happy with the service, is quite simply an understatement!! and i have not even been on holiday yet, but the level of service and help i have had from Roger & co has been perfect. thank you
Moira Pulford
Added on: 30 Mar 2009
Excellent service very quick response to questions will definately use them again. Will recommend them whole heartedly.
Jeannette Joiner
Added on: 28 Mar 2009
I WOULD LIKE TO SAY THANKS FOR THE OUTSTANDING SERVICE WE HAVE RECEIVED OVER THE YEARS, AND U ALWAYS GIVE US A QUICK RESPONSE ROGER,WE ARE GOING AWAY IN JUNE 09, AND WE WILL BE COMING BACK TO YOU FOR DEFINATE, U ARE A CREDIT TO THE INTERNET, CHEERS DEBBIE FROM EASTBOURNE
DEB SAUNDERS
Added on: 28 Mar 2009
Thankyou very much for changing our booking after our flight was cancelled. You changed the arrival airport and arrival times for us all within 3 hours of contacting you. That is fantastic service. A+++++++++
mark purvis
Added on: 26 Mar 2009
I have been impressed by your rapid response to my query with regard to the full extent of insurance cover provided for car hire in Florida.
Keith Edmondson
Added on: 26 Mar 2009
Many thanks for all your help in altering our hire car, you were fast and efficient, definately will be using your services again.
Colin Renwick
Added on: 26 Mar 2009
I would like to thank you for your prompt service after my father was dianosed with lung cancer. It was only 9 days prior to departure and e-mails were answered and returned quickly and a full refund was given. The level of service was amazing and i can not thank you enough. I will recommend you to my friends and use you in the future.
Phillip Paddock
Added on: 25 Mar 2009

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