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Feedback from some of our existing car hire customers - Page 18

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Thank you for your excellent service and communication. You were also the cheapest car hire on the internet for the vehicle we needed. We rented a Dodge Caravan for 7 people with Budget at Orlando airport. Everything went to plan when we went to collect the van. Budget offered extra insurance that we declined as we had paid in full with US car hire. We were given a brand new vehicle with low mileage and everything was perfect. There were no extra charges and no issues with pick up or drop off. I would highly reccommend your company and would definately book with you again. Thank you, Nicky Cole, Canada
Nicky Cole
Added on: 24 Apr 2010
What with the recent Volcanic Ash situation it is a pleasure to deal with a company that can adapt in an efficent manner to my changing travel plans. I have not even got to Las Vegas yet but based on the service so far would have no hesitation to use these guys again. Thanks
David Thornley
Added on: 22 Apr 2010
Unfortunately earlier in the week I had to cancel my original booking. I was very impressed with how quickly this was dealt with. Once again today I rebooked and had a question to ask and again this was dealt with very quickly. Thank you after a very stressful week I do appreciate the great service you provide.
Mrs Lynda castle
Added on: 22 Apr 2010
The fact that I am now using US CAR HIRE for my 5th time in the past 4 years speaks volumes for the service received. I have had to rebook my flights due to the volcanic ash and Roulla could not have been more helpful in getting my Car Hire booking moved to correspond with my new flights, even though I only found out my flight was cancelled 15 hours before I was due to depart for Orlando.
Alan Jeffrey
Added on: 21 Apr 2010
Would just like to say about the excellent service I have received from US carhire with all the problems and cancellations of flights. Thank you for your help and the ease with which the transfer of dates and airports were handled. Shame other companies cant do the same. I will certainly refcommend your site to all my friends. Caroline
caroline thacker
Added on: 20 Apr 2010
UScarhire have been sooo helpful over this current crisis. I have always used them for Florida and will continue to do so. Great job guys!
John & Joyce Stewart
Added on: 19 Apr 2010
Every trip we make to Orlando we use you and for years now we have recommended you to friends. Never had a problem.

Claire Wintle
Added on: 19 Apr 2010
Many thanks for all your help during the vocano shambles. Despite our not being able to give you definite information you managed to keep our booking active and then amend it to the new dates. Well done.
David Wightman
Added on: 19 Apr 2010
Even in these difficult times of all flights being cancelled we have had the usual, prompt, helpful, and efficient response. Thank you very much.
Lynne Temple
Added on: 18 Apr 2010
Excellent service. Quick to solve any kind of problems.
eugenia cervera
Added on: 18 Apr 2010
Thankyou for a prompt reply and sorting out the change of date and Airport in these troubled times with the Volcanic ash problem.
William Joy
Added on: 18 Apr 2010
I have used uscarhire in the past and was very impressed,great prices,efficient and pleasant service.went with them again this year volcano stopped our trip but what a fantastic service to help us out with unfortunate cancellation.This is the company to go with for ultimate peace of mind.
Chris Nuttall
Added on: 18 Apr 2010
Despite all the problems caused by the Volcano you have come up trumps yet again and provided fantastic service in changing my booking dates at extremely short notice. I would reccomend you to anyone.
Martyn Thorley
Added on: 18 Apr 2010
First time I have used your company and have already booked second time! Had terrible trouble with bad weather in Jan 10 flight cancelled twice 3rd time lucky, car rebooked refund received 1st time then delayed by a day, all sorted by email, very helpful staff, well impressed and on top of that cheaper than Alamo themselves so keep it up! would recommend your company to anyone that asks.
Alan Scott
Added on: 02 Feb 2010
Exellent prompt service,a last minute change of pick up and drop of point was arranged without any fuss. Using the Budget fast pick up we were on our way within 15 minutes of arriving at the booth.The best value for money I could find anywhere,I will definitely use them again and would recommend them to anyone. Thank you.
Shaun Fortes
Added on: 30 Jan 2010
Thank you for outstanding service, again. This was my (I think) 4th time I used www.uscarhire.co.uk. Next time, for sure, again!
Hubert Geelen
Added on: 23 Nov 2009
Thank you for arranging car hire in Florida with Budget. From the first booking form to returning the car and all the questions inbetween, everything was spot on. A brilliant company with staff to match. We will be using you every time from now on.

Terry Mitchell
Terry Mitchell
Added on: 07 Nov 2009
I am impresed with all the help Mr. Roger Parry has given me, I made a mistake in my dates and he helped me very fast and with a very good atitude, thank you very much!!! and congratulations. I will recommend you with all my friends and familly.
best regards
Jose Camara
Jose Camara
Added on: 13 Oct 2009
I am impresed with all the help Mr. Roger Parry has given me, I made a mistake in my dates and he helped me very fast and with a very good atitude, thank you very much!!! and congratulations. I will recommend you with all my friends and familly.
best regards
Jose Camara
Jose Camara
Added on: 13 Oct 2009
Hi thanks for your quick reply,I‚m very impressed with your service
regards Dave
david huxter
Added on: 03 Oct 2009
Just wanted to say a big thank you for your service. I would definitely use "uscarhire.co.uk again! The price was exceptional and I received my voucher very quickly.. no hidden fees was a big plus as well! Living in Canada is great but our car rental prices are outrageous! Thanks for helping my "budget" while I was on holidays!!
L. Neil (Canada)
Added on: 23 Sep 2009
Added on: 13 Sep 2009
I had been enquiring in vain about the regulation for tourist driving licence for car rental in USA. You are the only one who has confidently informed me that all I need is a valid drivers licence in English language. Thanks for saving me from buying an online IDP for $100. Will update after my vacation
Dr Arun Prasad
Added on: 07 Sep 2009
Excllent service for many years. Just knowing you will be well looked after makes a huge difference to our holiday. Cant recommend usacarhire highly enough.
Paul Boland
Added on: 31 Aug 2009
1st Class Service. Nothing is too much trouble, communication is excellent and US offer very competitive rates. We have just returned from 3 weeks in Tennessee, with 2 vehicles booked - absolutely faultless!

Thank you

Gordon Furness
Gordon Furness
Added on: 18 Aug 2009
"Does what it sais on the tin" always helpful and always the best deal around,wouldn‚t go anywhere else.
Mike Mackay
Added on: 16 Aug 2009
A big thank you for an excellent service. Having accidentally booked the wrong dates for our hire and only noticing a couple of days before our departure, Roger managed to sort it out quickly and alleviated a lot of stress. Highly recommended!
Chris Douglas
Added on: 27 Jul 2009
Very quick to respond to questions.
I have given your address to my friends
Brian Crabbe
Added on: 25 Jul 2009
this is the best company ! we live in the dominican republic and use this company to reserve all of our friends cars in christmas when we travel to the US. they are helpful and quick to respond and help you in all they can!!! we tried switching to another company and had to come back here for their service IS THE BEST! KEEP UP THE GOOD WORK! thank you ROGER!
myrna pelaez
Added on: 23 Jul 2009
Thank you for dealing instantly with changes to our requirements caused by our Airline rescheduling our flights. I will be recommending they look at adopting your excellent Customer Service methods. Once again thanks for solving my problem quickly and efficiently Fred Springhall
Fred Springhall
Added on: 22 Jul 2009

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