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Feedback from some of our existing car hire customers - Page 3

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

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Unfortunately, we have had to cancel our holiday this year and the car hire. US Car hire dealt with my cancellation swiftly and promptly.
Mark Walker
Added on: 01 Oct 2017
Many thanks for your understanding and rapid refund. We‚ve been incredibly impressed by the service you provide.
Darrell Small
Added on: 28 Sep 2017
I‚ve been renting through Uscarhire.com for quite a few years now. I‚ve never encountered any difficulties and never had any problems what so ever with them. They are always the cheapest. Also after booking wrong dates i received a full refund from them. I always recommend this website to my friends who also have only positive feedback about uscarhire. I would highly recommend this website for you car hire needs.
Radjin Manna
Added on: 18 Sep 2017
I have used US Car Hire for several years during my regular trips to Orlando. They provide a first class service and I would highly recommend them. If you have a query they respond to you within a few hours and are always there to sort out any issues you may have. When I had to make last minute changes to a booking due to Hurricane Irma they were happy to oblige. Special thanks to Carolyn who is an absolute star. Thanks again.
John Woods
Added on: 11 Sep 2017
I am so impressed with this company and the service they provide. I have just had to cancel my car hire and they replied within 10 minutes to confirm my cancellation and offer me a full refund. I have used them before and will certainly use them again, and have recommended them to my friends and family.

Excellent service US Car hire.
David Shaw
Added on: 10 Sep 2017
I cannot recommend this website more highly. Anytime I have had a request, they have sorted it straight away. Nothing is too much trouble in their customer service department. Extremely helpful.
Caroline Dempsey
Added on: 07 Sep 2017
Testimonial



‚I have visited Florida many times over last 17 years and have fairly consistently used US Car Hire to provide my cars. Not only is their pricing competitive, but their service and quick response to queries, has always left me feeling relaxed and confident that what I am signing up to is what I will get. Well done to the team at US Car Hire for maintaining this consistency of service‚.
gordon bell
Added on: 06 Sep 2017
Very quick answer to my question.

Sensible response,with clear explanation.

Very impressed.
Brian Rogers
Added on: 03 Sep 2017
Great Service...Quick to answer email queries and easy to add an extra day on before arrival. Picked up the Ford Mustang no issues, just be wary of luggage as only 2 medium sized cases will fit in the boot. After the first night the back window didn‚t close properly so just took back the next day and Alamo replaced it without any questions. Used before and will definitely use again for the next trip!
Adam
Added on: 01 Sep 2017
Great Service...Quick to answer email queries and easy to add an extra day on before arrival. Picked up the Ford Mustang no issues, just be wary of luggage as only 2 medium sized cases will fit in the boot. After the first night the back window didn‚t close properly so just took back the next day and Alamo replaced it without any questions. Used before and will definitely use again for the next trip!
Adam
Added on: 01 Sep 2017
Great Service...Quick to answer email queries and easy to add an extra day on before arrival. Picked up the Ford Mustang no issues, just be wary of luggage as only 2 medium sized cases will fit in the boot. After the first night the back window didn‚t close properly so just took back the next day and Alamo replaced it without any questions. Used before and will definitely use again for the next trip!
Adam
Added on: 01 Sep 2017
Thak you

You have a quick sevice and help me with my reservation
Maria
Added on: 30 Aug 2017
I am impressed about the short reaction time on my mails.

Well done!



I am glad to having booked all my car rentals of my US trip at uscarhire.



Thank you again for that great customer service!



Kind Regards

Dieter Popp
Dieter Popp
Added on: 23 Aug 2017
I have booked many rental cars now, I think about 13 & we have never had any problems. This is an excellent service & the addition of the extra Insurance has saved us a lot over time & we don‚t have to worry about not being covered. If you have a query or want to ask questions, you get a reply within a very short time. No complaints & I dont think you can go wrong with this company.
Denise
Added on: 21 Aug 2017
I Have booked with USCarhire 3 Times in orlando and cannot fault the service received or the fast response from my request via email. The cars supplied are faultless and on our last visit we got an instant free upgrade. .pickup and drop off so easy I recommend Gold inclusive worry free. I highly recommend USCarhire. Big Thanks.

John Blears.
John Blears
Added on: 20 Aug 2017
My husband and I had booked a car for a road trip in the northwest USA, but then had to cancel it less than 24 hours before when my mother-in-law had to go into hospital for a serious operation. Carolyn at US Car Hire was so helpful in sorting it out for us, getting us most of the money refunded. And when we were able to rebook a car (for a shorter period), she even got us a refund of the cancellation fee. She always responded very quickly to our queries and couldn‚t have been more helpful or pleasant. We were both very impressed with US Car Hire‚s rates and policies, and particularly with the excellent customer service.
Amanda Heath
Added on: 18 Aug 2017
I have used US Car Hire for many years for car hire in Florida. I have always received first class service and, most important, never had any difficulties at all when picking up the vehicle,
Lawrence Nippers
Added on: 03 Aug 2017
Just to say thank you for your speedy response in replying to my question. ??
Pat
Added on: 02 Aug 2017
Thank you for your very efficient & friendly service. I have referred your site to my brother who has also just make a reservation for Orlando. The website is excellent.
Caroline Dempsey
Added on: 28 Jul 2017
Thank you for your very efficient & friendly service. I have referred your site to my brother who has also just make a reservation for Orlando. The website is excellent.
Caroline Dempsey
Added on: 28 Jul 2017
Made quite a few cancellations and amendments to booking so appreciate its free. Staff are extremely helpful. I have booked via uscarhire several times. The only time I didn‚t I had loads of problems so won‚t make that mistake again!
Jan
Added on: 27 Jul 2017
Excellent pre-sales customer service from Carolyn. Will reserve my car for sure.
Roberto
Added on: 25 Jul 2017
Excellent pre-sales customer service from Carolyn. Will reserve my car for sure.
Roberto
Added on: 25 Jul 2017
Have used uscarhire many times & would highly recommend them. This time,I wanted to change car before making full payment & nothing was a problem for their customer service team. Dealt with very quickly & with friendly efficiency.Thank you.
Dave Stewart
Added on: 17 Jul 2017
Great service and price. Also great personal service and help from Carolyn parry!!!
Martyn
Added on: 15 Jul 2017
I‚ve been a happy, regular customer for more than 10 years and my dealings with Carolyn today reinforce once again that any problems can be solved quickly and with a customer is always right attitude!
Anthony
Added on: 13 Jul 2017
Thank you for the quick response to my query, customer service is second to none and the information regarding my rental is very good and easy to understand ,I will certainly recommend USCar Hire to friends & family
Frances
Added on: 06 Jul 2017
Hi, I made a reservation in march for a car to be used in july ,but due to circumstances my flight has been changed.

From day one, I had excellent communication through email. Very responsive. They service was excellent. Thank you...
Jurella Francisco
Added on: 29 Jun 2017
I needed to change our car rental prior to travel and Carolyn was a star - she replied to my queries in a prompt, clear and helpful manner - really a great example of excellent customer service. Thank you - this is why I come back to US Car Hire year after year.
Ian Linnett
Added on: 20 Jun 2017
thank you again for the fantastic service, i had to amend a booking after full payment and this was done with expertise, i will be recommending to family and friends.
joseph doyle
Added on: 13 Jun 2017

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