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Feedback from some of our existing car hire customers - Page 4

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

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Very Quick response to questions about rental??
Anders
Added on: 10 Jun 2017
A big thank you to Carolyn Parry for all the help and guidance in making a multiple car booking. It was great that she owned the query from the beginning rather than other companies where any number of different agents become involved.

Have used USCarHire number of times in the past and always had great service.
DAVID HEIMERS
Added on: 01 Jun 2017
I‚ve used US Car Hire many times in the past and normally without any issues. However, due to a complete mess caused by my airline and changes in flight dates and then back to the original, this meant numerous emails to US Car Hire to rectify matters. I just want to say, before we fly out, that US Car Hire, and in particular Carolyn, have been superb throughout. Nothing has been to much trouble to sort and Carolyn has been a credit to the company. Thank you for all your help.
Martyn Jones
Added on: 24 May 2017
Many thanks to Carolyn Parry for the help. Really appreciate that. Her response was fast.
Angeline Neo
Added on: 24 May 2017
Great service today from Carolyn sorted my query out in less than 5 minutes this is the reason we continue to use US Car Hire
Graham Chafer
Added on: 24 May 2017
Very good service from uscarhire, and kiosk easy to use, choice of cars in garage
Shaun Corten
Added on: 22 May 2017
Great service



rapid and useful responses to emails



Thanks
Ron Eccles
Added on: 16 May 2017
quick and easy, no fuss rental. all included ,no hidden extras no getting caught at the counter.
Rob W Ireland
Robert Wilkins
Added on: 15 May 2017
Thank you very much for your help with this booking

Very Knowledgeable and efficient

Gordon McInally
Gordon McInally
Added on: 10 May 2017
Thank you very much for your help with this booking

Very Knowledgeable and efficient

Gordon McInally
Gordon McInally
Added on: 10 May 2017
Great service as always thanks for your help
Stuart orridge
Added on: 08 May 2017
I need a hand controlled car and every time I come to Florida US Car Hire provide this with no problems. Have just booked again and confirmation of the controls was provided within a couple of hours of booking. Excellent service as always and many thanks.
sheila walton
Added on: 23 Apr 2017
I have used US Car Hire many times to hire cars in Florida. They have taken all the hassle out of the car hire process and that‚s just what you need after a long flight.
Lawrence Nippers
Added on: 20 Apr 2017
I couldn‚t recommend US Car Hire enough, I‚ve booked with them twice now and they‚ve been so incredibly helpful with answering questions and making changes to my bookings, with really speedy response times to queries. Thank you Carolyn and the team at US Car Hire.
Alasdair
Added on: 15 Apr 2017
I have used your company for many years and the service has always been great and the hire always gone smoothly. I would like to particularly thank Carolyn this time for answering my queries so promptly. Such efficiency nowadays is a great help. Would never use another car hire company in the US. THANK YOU. Caroline.
Caroline Soper
Added on: 12 Apr 2017
As usual fantastic service, I have been using uscarhire for many years and they never disappoint. Carolyn was extremely helpful and answered my questions extremely promptly. Thank you.
Caroline Soper
Added on: 12 Apr 2017
always found that nothing is any trouble for this company and respond very quickly would recommend anyone to use there services
Graham Fitzpatrick
Added on: 01 Apr 2017
Thank you for the excellent service. I shall be recommending you to my friends
Mary spencer
Added on: 27 Mar 2017
I had to change my rental booking; did not have Rental Agreement from Alamo; contacted uscarhire by e-mail to make change. Received 1st Class service from Carolyn Parry. No fuss, no problem. Thank you very much
Barry McKenna
Added on: 22 Mar 2017
Everything was great from booking on uscarhire to dropping car back.
Mark Drew
Added on: 10 Mar 2017
Use this company every time I go to the USA. My car is normally booked with Alamo who let you ‚check in‚ online to save waiting in the queue. Always had excellent service from US car hire and Alamo.
Gordon Higginson
Added on: 21 Feb 2017
Thanks Carolyn for all your help will always use this company your a angel Thanks
Anto Murphy
Added on: 17 Feb 2017
I mistakenly made payment twice. No problem as you immediately rectified the matter and refunded overpayment. Great service. Thanks.
Ronnie Gibb
Added on: 11 Feb 2017
I have just rebooked a car, as I had noticed there was a further reduction on my previous booking! Thanks to Carolyn, for her efficiency in response to my cancellation request, which meant I was able to re-book at lower price.
Wilnor Swann
Added on: 07 Feb 2017
Thanks again Carolyn Parry your a Angel
Anthony Murphy
Added on: 31 Jan 2017
Thanks so much Carolyn Parry for your help I hope your job appreciate you I have to say I never come across a person who who does her job at a high level as you thanks again
Anthony Murphy
Added on: 31 Jan 2017
Thanks Alamo very good company always responds straight away would recommend Alamo to everyone Thanks so much for all your help Yours gratefully appreciate Anthony Murphy


Anthony Murphy
Added on: 28 Jan 2017
Thanks Carolyn Parry you made my day thanks you so much for getting back so quick would recommend Alamo to everyone very professional company I am very very satisfied with your response very grateful for your help Alamo has a excellent staff and Carolyn Parry is one of them Thanks Carolyn much appreciated your time Thanks Anthony Murphy
Anthony Murphy
Added on: 28 Jan 2017
Thank you for your very prompt replies to my inquiries, and responding so rapidly with my voucher. I would certainly, without reservation, recommend your services.
Donald Newsom
Added on: 25 Jan 2017
There is a lot of competition out there for car rentals, but I prefer the tried and trusted companies! I've been renting with uscarhire for several years and have found them to be excellent in every department of the rental business. That's why I'm returning again for my 2017 booking with them and using Alamo for my car rental. An excellent combination indeed!
John Swann
Added on: 20 Jan 2017

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