Florida Car Hire, California Car Hire and all US Car Hire

iTunes Store    Play Store    Apple Watch app

Feedback from some of our existing car hire customers - Page 4

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

My husband and I had booked a car for a road trip in the northwest USA, but then had to cancel it less than 24 hours before when my mother-in-law had to go into hospital for a serious operation. Carolyn at US Car Hire was so helpful in sorting it out for us, getting us most of the money refunded. And when we were able to rebook a car (for a shorter period), she even got us a refund of the cancellation fee. She always responded very quickly to our queries and couldn‚t have been more helpful or pleasant. We were both very impressed with US Car Hire‚s rates and policies, and particularly with the excellent customer service.
Amanda Heath
Added on: 18 Aug 2017
I have used US Car Hire for many years for car hire in Florida. I have always received first class service and, most important, never had any difficulties at all when picking up the vehicle,
Lawrence Nippers
Added on: 03 Aug 2017
Just to say thank you for your speedy response in replying to my question. ??
Pat
Added on: 02 Aug 2017
Thank you for your very efficient & friendly service. I have referred your site to my brother who has also just make a reservation for Orlando. The website is excellent.
Caroline Dempsey
Added on: 28 Jul 2017
Thank you for your very efficient & friendly service. I have referred your site to my brother who has also just make a reservation for Orlando. The website is excellent.
Caroline Dempsey
Added on: 28 Jul 2017
Made quite a few cancellations and amendments to booking so appreciate its free. Staff are extremely helpful. I have booked via uscarhire several times. The only time I didn‚t I had loads of problems so won‚t make that mistake again!
Jan
Added on: 27 Jul 2017
Excellent pre-sales customer service from Carolyn. Will reserve my car for sure.
Roberto
Added on: 25 Jul 2017
Excellent pre-sales customer service from Carolyn. Will reserve my car for sure.
Roberto
Added on: 25 Jul 2017
Have used uscarhire many times & would highly recommend them. This time,I wanted to change car before making full payment & nothing was a problem for their customer service team. Dealt with very quickly & with friendly efficiency.Thank you.
Dave Stewart
Added on: 17 Jul 2017
Great service and price. Also great personal service and help from Carolyn parry!!!
Martyn
Added on: 15 Jul 2017
I‚ve been a happy, regular customer for more than 10 years and my dealings with Carolyn today reinforce once again that any problems can be solved quickly and with a customer is always right attitude!
Anthony
Added on: 13 Jul 2017
Thank you for the quick response to my query, customer service is second to none and the information regarding my rental is very good and easy to understand ,I will certainly recommend USCar Hire to friends & family
Frances
Added on: 06 Jul 2017
Hi, I made a reservation in march for a car to be used in july ,but due to circumstances my flight has been changed.

From day one, I had excellent communication through email. Very responsive. They service was excellent. Thank you...
Jurella Francisco
Added on: 29 Jun 2017
I needed to change our car rental prior to travel and Carolyn was a star - she replied to my queries in a prompt, clear and helpful manner - really a great example of excellent customer service. Thank you - this is why I come back to US Car Hire year after year.
Ian Linnett
Added on: 20 Jun 2017
thank you again for the fantastic service, i had to amend a booking after full payment and this was done with expertise, i will be recommending to family and friends.
joseph doyle
Added on: 13 Jun 2017
Very Quick response to questions about rental??
Anders
Added on: 10 Jun 2017
A big thank you to Carolyn Parry for all the help and guidance in making a multiple car booking. It was great that she owned the query from the beginning rather than other companies where any number of different agents become involved.

Have used USCarHire number of times in the past and always had great service.
DAVID HEIMERS
Added on: 01 Jun 2017
I‚ve used US Car Hire many times in the past and normally without any issues. However, due to a complete mess caused by my airline and changes in flight dates and then back to the original, this meant numerous emails to US Car Hire to rectify matters. I just want to say, before we fly out, that US Car Hire, and in particular Carolyn, have been superb throughout. Nothing has been to much trouble to sort and Carolyn has been a credit to the company. Thank you for all your help.
Martyn Jones
Added on: 24 May 2017
Many thanks to Carolyn Parry for the help. Really appreciate that. Her response was fast.
Angeline Neo
Added on: 24 May 2017
Great service today from Carolyn sorted my query out in less than 5 minutes this is the reason we continue to use US Car Hire
Graham Chafer
Added on: 24 May 2017
Very good service from uscarhire, and kiosk easy to use, choice of cars in garage
Shaun Corten
Added on: 22 May 2017
Great service



rapid and useful responses to emails



Thanks
Ron Eccles
Added on: 16 May 2017
quick and easy, no fuss rental. all included ,no hidden extras no getting caught at the counter.
Rob W Ireland
Robert Wilkins
Added on: 15 May 2017
Thank you very much for your help with this booking

Very Knowledgeable and efficient

Gordon McInally
Gordon McInally
Added on: 10 May 2017
Thank you very much for your help with this booking

Very Knowledgeable and efficient

Gordon McInally
Gordon McInally
Added on: 10 May 2017
Great service as always thanks for your help
Stuart orridge
Added on: 08 May 2017
I need a hand controlled car and every time I come to Florida US Car Hire provide this with no problems. Have just booked again and confirmation of the controls was provided within a couple of hours of booking. Excellent service as always and many thanks.
sheila walton
Added on: 23 Apr 2017
I have used US Car Hire many times to hire cars in Florida. They have taken all the hassle out of the car hire process and that‚s just what you need after a long flight.
Lawrence Nippers
Added on: 20 Apr 2017
I couldn‚t recommend US Car Hire enough, I‚ve booked with them twice now and they‚ve been so incredibly helpful with answering questions and making changes to my bookings, with really speedy response times to queries. Thank you Carolyn and the team at US Car Hire.
Alasdair
Added on: 15 Apr 2017
I have used your company for many years and the service has always been great and the hire always gone smoothly. I would like to particularly thank Carolyn this time for answering my queries so promptly. Such efficiency nowadays is a great help. Would never use another car hire company in the US. THANK YOU. Caroline.
Caroline Soper
Added on: 12 Apr 2017

Send Us Your Comments