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Feedback from some of our existing car hire customers - Page 4

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

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Have been using US Car Hire for a few years now. Cannot fault the service in any way. Quick, efficient, friendly, helpful and honest. Always just an email away (regardless of the time of day!). Thank you and we will keep coming back.
Debbie Bray
Thank you very much for a very quick and efficient response to my query - will certainly use your services again!!
Angie Chancellor
The fact that I am now using US CAR HIRE for my 5th time in the past 4 years speaks volumes for the service received. I have had to rebook my flights due to the volcanic ash and Roulla could not have been more helpful in getting my Car Hire booking moved to correspond with my new flights, even though I only found out my flight was cancelled 15 hours before I was due to depart for Orlando.
Alan Jeffrey
Thanks Roger ,its the service and not just the price that make people come back time and again .Thanks for all your help, always a pleasure to recommend good service.
Steve Younghusband
To date I have been impressed with your very prompt efficient service
malcolm moffett
i have used us car hire for the past 3 years and have never had a problem as all taxes and insurances are already prepaid. this is great knowing this as they are very pushy in the usa to get you to upgrade but you can just say no no no. i was out this month through sanford and the couple next to us had a flydrive and they thought this included fully comp car but had to pay $500.00 which would be a great chunk out of your spending money.
I made a booking at the last minute and tried to book the car late in the day for pick up the next day. The system wouldn‚t initially let me do it, but after emailing the site (Roger) replied and switched on a booking so i could make the reservation. This was after 5pm on the day before i needed it. Great work and would definately recommend, if just for the speedy response and customer service you receive.
Neil Frost
This was our fourth reservation. Excellent service, perfect communication, I will choose no other car hire service for the USA! Highly recommended, thank you
Hubert Geelen, Netherlands
Extremely pleased with the prompt response and amendment to our car hire details.
David Frosdick
Excellent service, very quick to respond to question I raised.
Helen Wamsley
Yet again prompt and courteous service. We will be back next year.
Martin Connelly
Fantastic service used us car hire a few times now,never any problems.Also i personally know you will not beat there rates if you go direct to Dollar!!! great service provided thanks.
paul weaver
I have used uscarhire for a number of years now for rentals in Florida. Consistently professional service. Helpful if you have any questions about a prospective rental and any issues are dealt with quickly and positively. Will be using again next year. Thank you.
Colin Hallett
Colin Hallett
I have previously used U.S. CARHIRE and have found them to be excellent, even with with Roger Parry replying to my questions on a Sunday afternoon. Great service, thank you.
Kelvin Rhodes
Thanks for your great service e-mails answered super quick have recommended to friends. thanks
shirley bowie
Very Very good service, each email i sent regarding booking, change of vehicle, and questions in general were dealt with immediately. I would highly recommend this company for car hire and theme park tickets, for service and cheapest prices on the net. Thanks again!
David O‚Malley
I must compliment your Company, with reference to emails some companies take forever. I can now say that after recieving the email I will shortly be booking the car required.
Michael Severn
Fantastic service very prompt and helpful.
lynne mcdowall
Once again, a prompt reply and so so helpful, thanks
N Gubbins
The service for carhire with this company is fantastic! We would never use anybody else (we visit Florida 3-4 times per year) even if they were more expensive, which they are not!
We sing your praises to anybody who will listen!
Pamela Powell
Excellent; Excellent & Excellent:

Excellent and fast processing of car hire order with vouchers immediately available.
Excellent Customer Services, Roger not only goes the extra mile for the client he "runs a marathon for them"
Excellent pricing; this is very important but the first two parts of the service are the most important.

I recommend this car hire company to everyone.

Richard W Mulholland
Richard Mulholland
Thank you for amending my car hire pick up and drop of times by one hour , in extremely quick time . 10 minutes it took Thats what i call customer service !!!
D Dickinson
Outstanding service, quick responses and good prices - Can anyone ask for more??
Amund HÃ¥ker
Very quick reply by email to even the most simplest and dumb questions ! Great service and price. Expect to use for future trips to the States.
Martin Halliday
Another smooth and seamless rental for third year running. Exactly the right car every time and your Gold Inclusive cover ensures no "surprises" when collecting the vehicle. A helpful, knowledgeable and professional company. We are still very impressed Roger, many thanks.

Best regards

Paul Martin
this is the best company ! we live in the dominican republic and use this company to reserve all of our friends cars in christmas when we travel to the US. they are helpful and quick to respond and help you in all they can!!! we tried switching to another company and had to come back here for their service IS THE BEST! KEEP UP THE GOOD WORK! thank you ROGER!
myrna pelaez
Very quick to respond to questions.
I have given your address to my friends
Brian Crabbe
A big thank you for an excellent service. Having accidentally booked the wrong dates for our hire and only noticing a couple of days before our departure, Roger managed to sort it out quickly and alleviated a lot of stress. Highly recommended!
Chris Douglas
"Does what it sais on the tin" always helpful and always the best deal around,wouldn‚t go anywhere else.
Mike Mackay
Excllent service for many years. Just knowing you will be well looked after makes a huge difference to our holiday. Cant recommend usacarhire highly enough.
Paul Boland

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