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Feedback from some of our existing car hire customers - Page 4

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Very quick action linked to an email I sent

Thank you and congratulations

Rgds
Demoulin
Added on: 10 Dec 2017
Great Service!!
Gerardo Nevarez Cervera
Added on: 18 Nov 2017
Had a few questions from previous experience of car hire companies which was answered clearly & promptly, I’m pleased Iv completeld my booking & looking forward to peace for my car hire
Jean
Added on: 14 Nov 2017
Thank you for you quick response to my queries & am happy, so can now book my car hire with you
Jean green
Added on: 13 Nov 2017
Fantastic service, renting a car for 70 days for our dream “American Roadtrip “ we got an outstanding price and brilliant customer service, we strongly recommend USCarHire.com
Wanda Armstrong-Bridges
Added on: 31 Oct 2017
I’ve just booked a car for summer 2018, with uscarhire. This is a company I can fully trust to provide excellent and affordable rental deals! Well done again uscarhire!!
Wilnor
Added on: 31 Oct 2017
This company are GREAT! Not only are the prices much cheaper than going direct to the car rental company itself, but their customer service when our driver took I‚ll was fantastic. I will alway use this company for future trips.
Mary Kerr
Added on: 26 Oct 2017
I am a customer for many years of uscarhire, because they are the best
Fabio
Added on: 24 Oct 2017
US Car Hire always delivers prompt replies to email inquiries and works quickly to resolve any issues you may have. They are very accommodating in ensuring that your car rental experience is a smooth and seamless one.
L Parsard-Hunter
Added on: 18 Oct 2017
US Car Hire always delivers prompt replies to email inquiries and works quickly to resolve any issues you may have. They are very accommodating in ensuring that your car rental experience is a smooth and seamless one.
L Parsard-Hunter
Added on: 18 Oct 2017
The response from US CAR HIRE to two requests for written confirmation about returning vehicle early, was nothing but EXCELLENT. I have rented vehicles from yourselves on many occasions. Keep up the great work.
Ron
Added on: 18 Oct 2017
The response from US CAR HIRE to two requests for written confirmation about returning vehicle early, was nothing but EXCELLENT. I have rented vehicles from yourselves on many occasions. Keep up the great work.
Ron
Added on: 18 Oct 2017
Recently booked a car rental through uscarhire for Omaha Nebraska and after renting cars in the USA for many years I couldn’t believe how smoothly everything went from the initial booking to collecting the car at the Alamo desk.

No pressure there after a long flight as everything I needed was included and I have always liked Alamo anyway.

The vehicle was clean and well presented and I had a choice of three vehicles.

Compared to our last visit when we rented with Avis through British Airways at Chicago O Hare when the vehicle was high mileage, dirty and they tried to charge me for things I wasn’t even offered when collecting so I will never uses them again.

This time when booking I did take the optional cover for windscreen and tyre damage for about three dollars a day which I thought was a fair price.

I can thoroughly recommend uscarhire for their honest, easy to understand charges with NO hidden costs.
Roger Smith
Added on: 16 Oct 2017
Recently booked a car rental through uscarhire for Omaha Nebraska and after renting cars in the USA for many years I couldn’t believe how smoothly everything went from the initial booking to collecting the car at the Alamo desk.

No pressure there after a long flight as everything I needed was included and I have always liked Alamo anyway.

The vehicle was clean and well presented and I had a choice of three vehicles.

Compared to our last visit when we rented with Avis through British Airways at Chicago O Hare when the vehicle was high mileage, dirty and they tried to charge me for things I wasn’t even offered when collecting so I will never uses them again.

This time when booking I did take the optional cover for windscreen and tyre damage for about three dollars a day which I thought was a fair price.

I can thoroughly recommend uscarhire for their honest, easy to understand charges with NO hidden costs.
Roger Smith
Added on: 16 Oct 2017
Hi, thank you so much for your professional approach to the problem with my 2nd booking, it has been a real pleasure dealing with you. I have no worries in recommending you to my colleagues and friends.
Nick Sarraf
Added on: 15 Oct 2017
Had a query about my booking ,it was dealt with very quickly and professionally many thanks to Carolyn for her assistance.
Robert jarvis
Added on: 03 Oct 2017
Unfortunately, we have had to cancel our holiday this year and the car hire. US Car hire dealt with my cancellation swiftly and promptly.
Mark Walker
Added on: 01 Oct 2017
Many thanks for your understanding and rapid refund. We‚ve been incredibly impressed by the service you provide.
Darrell Small
Added on: 28 Sep 2017
I‚ve been renting through Uscarhire.com for quite a few years now. I‚ve never encountered any difficulties and never had any problems what so ever with them. They are always the cheapest. Also after booking wrong dates i received a full refund from them. I always recommend this website to my friends who also have only positive feedback about uscarhire. I would highly recommend this website for you car hire needs.
Radjin Manna
Added on: 18 Sep 2017
I have used US Car Hire for several years during my regular trips to Orlando. They provide a first class service and I would highly recommend them. If you have a query they respond to you within a few hours and are always there to sort out any issues you may have. When I had to make last minute changes to a booking due to Hurricane Irma they were happy to oblige. Special thanks to Carolyn who is an absolute star. Thanks again.
John Woods
Added on: 11 Sep 2017
I am so impressed with this company and the service they provide. I have just had to cancel my car hire and they replied within 10 minutes to confirm my cancellation and offer me a full refund. I have used them before and will certainly use them again, and have recommended them to my friends and family.

Excellent service US Car hire.
David Shaw
Added on: 10 Sep 2017
I cannot recommend this website more highly. Anytime I have had a request, they have sorted it straight away. Nothing is too much trouble in their customer service department. Extremely helpful.
Caroline Dempsey
Added on: 07 Sep 2017
Testimonial



‚I have visited Florida many times over last 17 years and have fairly consistently used US Car Hire to provide my cars. Not only is their pricing competitive, but their service and quick response to queries, has always left me feeling relaxed and confident that what I am signing up to is what I will get. Well done to the team at US Car Hire for maintaining this consistency of service‚.
gordon bell
Added on: 06 Sep 2017
Very quick answer to my question.

Sensible response,with clear explanation.

Very impressed.
Brian Rogers
Added on: 03 Sep 2017
Great Service...Quick to answer email queries and easy to add an extra day on before arrival. Picked up the Ford Mustang no issues, just be wary of luggage as only 2 medium sized cases will fit in the boot. After the first night the back window didn‚t close properly so just took back the next day and Alamo replaced it without any questions. Used before and will definitely use again for the next trip!
Adam
Added on: 01 Sep 2017
Great Service...Quick to answer email queries and easy to add an extra day on before arrival. Picked up the Ford Mustang no issues, just be wary of luggage as only 2 medium sized cases will fit in the boot. After the first night the back window didn‚t close properly so just took back the next day and Alamo replaced it without any questions. Used before and will definitely use again for the next trip!
Adam
Added on: 01 Sep 2017
Great Service...Quick to answer email queries and easy to add an extra day on before arrival. Picked up the Ford Mustang no issues, just be wary of luggage as only 2 medium sized cases will fit in the boot. After the first night the back window didn‚t close properly so just took back the next day and Alamo replaced it without any questions. Used before and will definitely use again for the next trip!
Adam
Added on: 01 Sep 2017
Thak you

You have a quick sevice and help me with my reservation
Maria
Added on: 30 Aug 2017
I am impressed about the short reaction time on my mails.

Well done!



I am glad to having booked all my car rentals of my US trip at uscarhire.



Thank you again for that great customer service!



Kind Regards

Dieter Popp
Dieter Popp
Added on: 23 Aug 2017
I have booked many rental cars now, I think about 13 & we have never had any problems. This is an excellent service & the addition of the extra Insurance has saved us a lot over time & we don‚t have to worry about not being covered. If you have a query or want to ask questions, you get a reply within a very short time. No complaints & I dont think you can go wrong with this company.
Denise
Added on: 21 Aug 2017

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