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Feedback from some of our existing car hire customers - Page 6

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

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Carolyn is absolutely amazing - I will never ever use any other car hire company again!!!! Thank you for my changes xx
Ehab Elkaffass
Added on: 31 May 2016
I would like to thank you (Carolyn) for your prompt and courteous service regarding me altering my bookings at Orlando Airport. No additional cost either ( brilliant ).Thanks again David Robinson Cleethorpes UK
David Robinson
Added on: 26 May 2016
On line chat service was excellent, prompt and detailed.

It helped to sort things out before booking a vehicle.

Thanks very much US Car Hire.
andrew withers
Added on: 20 May 2016
Simple, direct, no nonsense car hire at a great price. A refreshing change.
John Aitken
Added on: 14 May 2016
Thank you for your very prompt service in our booking and making amendments to it. We would definitely use you again.
Lynda
Added on: 04 May 2016
Have dealt with your firm on all my US holidays with no problems. This time, I had to make last minute changes to my booking, and couldn‚t be happier with the help and efficient service I receive.
Stephen Davies
Added on: 04 May 2016
Brilliant site, great staff needed some info and got a reply within 3 minutes by mail. Top marks.



Oh the price is very good as well.
John
Added on: 03 May 2016
I have booked directly with Hertz for over 10 years, but there price this time for an Escalade was ridiculous, After having an email conversation with Carolyn , she convinced me to try US car hire, Ive booked a Luxury SUV, for 5 weeks in September, Ill let you know how I get on with pick up, BUT her customer service has been way beyond anything I have ever had from Hertz, Well Done Carloyn
Allan
Added on: 19 Apr 2016
I have booked directly with Hertz for over 10 years, but there price this time for an Escalade was ridiculous, After having an email conversation with Carolyn , she convinced me to try US car hire, Ive booked a Luxury SUV, for 5 weeks in September, Ill let you know how I get on with pick up, BUT her customer service has been way beyond anything I have ever had from Hertz, Well Done Carloyn
Allan
Added on: 19 Apr 2016
sent an e-mail about a couple of questions the response was very prompt with the answers and pointing me in the right direction
ROBIN
Added on: 04 Apr 2016
Have used US car hire many times for car hire & park tickets always received fantastic prices and customer service, always helpful with any changes or cancellations. I have recommended their services many times to friends & family. Thanks uscarhire for you fantastic service !!
Michelle Silcock
Added on: 03 Apr 2016
Perfect car hire at Washington Dulles. Everything needed was sorted when I booked.
robert anderson
Added on: 27 Mar 2016
Perfect and immediate assistance, thank you!
Vittorio Casolo
Added on: 22 Mar 2016
Excellent service which is second to none. They are the best company to go with with any bookings especially in the US.
Kiron
Added on: 16 Mar 2016
Excellent service by US Car Hire, once again. Very swift response to queries and resolution of issues. Another very satisfied customer.
David Gordon Smith
Added on: 10 Mar 2016
There were IT problems on your website when l made my booking but your staff, Carolyn, did a wonderful job of promptly emailing me to assure me things were in hand. Very good service
gerry cummings
Added on: 02 Mar 2016
We had been recommended US Car Hire by a friend and we found the website easy to use and the process straight forward. Their staff have also been very supportive in helping to resolve an issue we had with Alamo. We would not hesitate to use them again.
Alan Jones
Added on: 26 Feb 2016
Excellent prompt service from both the UK & US team. We have been a customer for an number of years & will continue to be so.
Linda B
Added on: 19 Feb 2016
We have used US Car hire for the past 6+ years and never had an issue with them. Any changes we have asked for have been accommodated without question.

We would highly recommend this company for car hire.

Thank you

US Car hire team
Stuart Gardiner
Added on: 15 Feb 2016
Well once again absolutely first class service,, from the time my wife spoke to Roulla, regarding our car rental, due to long length of rental, could not fault in any way the the expert service and advise service we received absolutely first class. Also when arriving into Orlando once again found representative we saw when collecting our car our was hassle free,we were not asked or pushed to by extra insurance etc. We are just waiting for return flight dates to be published for this years 2016/2017 long trip, and will definitely be using US CAR Hire. Thank you once again for a super trouble free US Car Hire experience.
Geoff & Michelle Snook
Geoffrey David Snook
Added on: 12 Feb 2016
Book every year for 6 weeks.amazing service every time. Had car broken in to and Alamo were amazing, replaced the car no fuss, extremely quickly.
Jules
Added on: 10 Feb 2016
Very impressive customer service.
Darren White
Added on: 02 Feb 2016
Every year we rent cars at uscarhire. Every year the service is more than excellent. When you have a question, within hours it will be solved.

So, don‚t hesitate! Uscarhire is number 1.
Koos Tinga
Added on: 18 Jan 2016
Dear USCarHire
Fantastic service picked up a GMC Yukon SLT fully loaded (FRAR) with SatNav etc. Great drive and completely hassle free.
Thank you.
Nazirali Rajvani
Added on: 31 Dec 2015
Thank you so much for your rapid response to my last minute requested changes. Due to the quality of service your team always provides there is no need for any customer to consider other car rental providers in the US.

Thanks once again.
david Baker
Added on: 31 Dec 2015
Prompt reply to my querey, US Car Hire always so very helpful.
Eddie Haworth
Added on: 21 Dec 2015
Just booked a 2 weeks car rental in Orlando/Tampa area.

US Car Hire provided excellent rates, service and follow up with additional requests and queries.

Thank you for a fantastic start.


Atilla Kaplan
Added on: 09 Dec 2015
I have been going to Florida for 25 years, and this is the first time I have used US Car Hire.

I have just asked them to upgrade my car 6 weeks before my holiday and it was done within 5 minutes. An excellent hassle free prompt and efficient service. All done by email.
Gordon Thomson
Added on: 12 Nov 2015
I have booked my Florida rental vehicle via ‚US Car Hire‚ on many occasions.

As can occasionally happen I had a collection desk issue NO FAULT OF US Car Hire‚s but they sorted It for me both quickly and professionally. US Car Hire are determined their customers receive the best hire experience possible.

I am very happy with the service I have received and the knowledgable help from Carolyn Parry.
Mark Bevan
Added on: 30 Oct 2015
I have been dealing with Carolyn Parry and she has been so helpful. I requested to change our vehicle from what I initially booked and each question I have had has been answered very promptly and detailed. I appreciate all the effort she has made to ensure that our family vacation is successful. Thanks Carolyn, I hope that they realize what great customer service you provide for their company!!!
Trina Mason
Added on: 08 Oct 2015

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