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Feedback from some of our existing car hire customers - Page 8

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

I had to change my rental booking; did not have Rental Agreement from Alamo; contacted uscarhire by e-mail to make change. Received 1st Class service from Carolyn Parry. No fuss, no problem. Thank you very much
Barry McKenna
Added on: 22 Mar 2017
Everything was great from booking on uscarhire to dropping car back.
Mark Drew
Added on: 10 Mar 2017
Use this company every time I go to the USA. My car is normally booked with Alamo who let you ‚check in‚ online to save waiting in the queue. Always had excellent service from US car hire and Alamo.
Gordon Higginson
Added on: 21 Feb 2017
Thanks Carolyn for all your help will always use this company your a angel Thanks
Anto Murphy
Added on: 17 Feb 2017
I mistakenly made payment twice. No problem as you immediately rectified the matter and refunded overpayment. Great service. Thanks.
Ronnie Gibb
Added on: 11 Feb 2017
I have just rebooked a car, as I had noticed there was a further reduction on my previous booking! Thanks to Carolyn, for her efficiency in response to my cancellation request, which meant I was able to re-book at lower price.
Wilnor Swann
Added on: 07 Feb 2017
Thanks so much Carolyn Parry for your help I hope your job appreciate you I have to say I never come across a person who who does her job at a high level as you thanks again
Anthony Murphy
Added on: 31 Jan 2017
Thanks again Carolyn Parry your a Angel
Anthony Murphy
Added on: 31 Jan 2017
Thanks Alamo very good company always responds straight away would recommend Alamo to everyone Thanks so much for all your help Yours gratefully appreciate Anthony Murphy

Anthony Murphy
Added on: 28 Jan 2017
Thanks Carolyn Parry you made my day thanks you so much for getting back so quick would recommend Alamo to everyone very professional company I am very very satisfied with your response very grateful for your help Alamo has a excellent staff and Carolyn Parry is one of them Thanks Carolyn much appreciated your time Thanks Anthony Murphy
Anthony Murphy
Added on: 28 Jan 2017
Thank you for your very prompt replies to my inquiries, and responding so rapidly with my voucher. I would certainly, without reservation, recommend your services.
Donald Newsom
Added on: 25 Jan 2017
There is a lot of competition out there for car rentals, but I prefer the tried and trusted companies! I've been renting with uscarhire for several years and have found them to be excellent in every department of the rental business. That's why I'm returning again for my 2017 booking with them and using Alamo for my car rental. An excellent combination indeed!
John Swann
Added on: 20 Jan 2017
Brilliant service. Thank you.
A peirson
Added on: 05 Jan 2017
Faultless car hire from start to end. Easy to use site, helpful customer services for queries. Car was immaculate and exactly as described. Will definitely use again.
Shelley Murphy
Added on: 09 Nov 2016
I just wanted to say thanks very much for all your help. You've (again) reminded me why I recommend you to all my guests. :)
Bhupinder Ghirra
Added on: 04 Nov 2016
Thank you for your prompt reply to my email.Have used your company before and will definately use you again
Added on: 31 Oct 2016
Absolutely brilliant service from beginning to end. We will use this company every time now for future bookings. ***** 5 stars from us ??
Jayne Bibby
Added on: 29 Oct 2016
Used the Alamo kiosk- easy to do but wouldn't accept the additional driver number despite details already submitted, however assistant said they would amend on the way out (which they did, no issues). Had the keys handed to me at the garage so didn't get to chose car but was happy with the GMC Yukon they gave me anyway. Bit grubby inside (floor mats, few stains) but did have 30K miles. Drove really well and enjoyed my 4 weeks. Easy to use and will use UScarhire next time.
James Tannett
Added on: 22 Oct 2016
I have been using US Car Hire for 13 years now and have always been pleased with the speed and quality of service.
Margaret Dunn
Added on: 09 Oct 2016
Fantastic service from uscarhire used them last year and have booked again for next year would recommend them to everyone as they are very very very helpful and great value for money
Sue malyon
Added on: 17 Sep 2016
This is the seventh time we have used your company to hire vehicles in USA. So efficient and with the Alamo company we receive the best service each time. Thankyou!
Rodney Bulmer
Added on: 15 Sep 2016
I would like to thank Carolyn Parry for the excellent service she has been giving me.

These are the type of employees a company should cherish.

Thank you for the service

Eric Kharagjitsing
Added on: 12 Sep 2016
I‚m very impressed with the courteous and prompt responses I‚ve received from US Carhire and have no hesitation in recommending them to all my friends and relatives.
Trevor Dixon
Added on: 09 Sep 2016
I have dealt with Carolyn a few times just for clarification and she has always been prompt in her reply and very helpful. Wish there was more like her in every industry.
Mal Swift
Added on: 08 Sep 2016
Thank you to Carolyn for your speedy reply

My card was charged twice and Carolyn sorted it out within hours of my email

A great service from. Us care hire ??????????
Carol Hill
Added on: 30 Aug 2016
Outstanding service. Transatlantic changes in less than 2 hours. That‚s what i call service. Thanks folks

Joe Malloch.
Added on: 25 Aug 2016
A huge than you for your efficient service when we recently hired a Full size SUV through you for our Florida trip. The process was so straight forward and the helpful tips on your site were very helpful. I used the online check in you suggested. When we arrived T Orlando airport the Alamo desk was overflowing with customers. We just spoke to an Agent and sailed through passed the queue. A big thank you and we will definitely use your company again on our next visit.
Helen Powell
Added on: 23 Aug 2016
Travel to USA at least twice a year and always search for best rate for car hire - US Car Hire offered best rate for this trip. Excellent, reliable service and will certainly look to use US Car Hire again for next trip. Highly recommend.

Thank you for brilliant service.

Pauline Barnes
Pauline Barnes
Added on: 14 Aug 2016
The booking process has been excellent and the assistance I have received to amend the booking has been excellent. Haven‚t gone on my trip yet, but so far, very impressed with US car hire.
Orla Nolan
Added on: 09 Aug 2016
The booking process has been excellent and the assistance I have received to amend the booking has been excellent. Haven‚t gone on my trip yet, but so far, very impressed with US car hire.
Orla Nolan
Added on: 09 Aug 2016

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