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Feedback from some of our existing car hire customers - Page 8

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

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I would like to thank you for the excellent service i have received over the past couple of weeks, thia was my first time hiring a car abroad and you answered all my questions promptly and always in a polite manner no matter how tedious the question.
I‚m sure the service i recieve once i arrive willbe just as good.

Cheryl Craven
We have hired cars for our visits to the US on several occasions now, both in Orlando and other parts, we have always been impressed with the friendly and effieciant service we receive and have recommended this site to our friends.
Lyn Hardie
Just back from Orlando, Car Hire from Budget via US Car Hire 199% First Class, go fast track, no hanging around in queue‚s, ok be ready to take the heat and humidity for a few minutes, as the Fast Track Kiosk is on the 2nd floor of the multi-storey garage just across from the Terminal, but all do and dusted in les than 5 minutes and on our way in less than 10. Thanks Roger and the team, will be booking again later in the year....Returning was just as easy and no extra‚s....Great job...

Derek & Mandy Brown
Derek C Brown
Thank you for dealing instantly with changes to our requirements caused by our Airline rescheduling our flights. I will be recommending they look at adopting your excellent Customer Service methods. Once again thanks for solving my problem quickly and efficiently Fred Springhall
Fred Springhall
1st Class Service. Nothing is too much trouble, communication is excellent and US offer very competitive rates. We have just returned from 3 weeks in Tennessee, with 2 vehicles booked - absolutely faultless!

Thank you

Gordon Furness
Gordon Furness
I had been enquiring in vain about the regulation for tourist driving licence for car rental in USA. You are the only one who has confidently informed me that all I need is a valid drivers licence in English language. Thanks for saving me from buying an online IDP for $100. Will update after my vacation
Dr Arun Prasad
Just wanted to say a big thank you for your service. I would definitely use "uscarhire.co.uk again! The price was exceptional and I received my voucher very quickly.. no hidden fees was a big plus as well! Living in Canada is great but our car rental prices are outrageous! Thanks for helping my "budget" while I was on holidays!!
L. Neil (Canada)
Hi thanks for your quick reply,I‚m very impressed with your service
regards Dave
david huxter
Thank you for arranging car hire in Florida with Budget. From the first booking form to returning the car and all the questions inbetween, everything was spot on. A brilliant company with staff to match. We will be using you every time from now on.

Terry Mitchell
Terry Mitchell
Thank you for outstanding service, again. This was my (I think) 4th time I used www.uscarhire.co.uk. Next time, for sure, again!
Hubert Geelen
Exellent prompt service,a last minute change of pick up and drop of point was arranged without any fuss. Using the Budget fast pick up we were on our way within 15 minutes of arriving at the booth.The best value for money I could find anywhere,I will definitely use them again and would recommend them to anyone. Thank you.
Shaun Fortes
First time I have used your company and have already booked second time! Had terrible trouble with bad weather in Jan 10 flight cancelled twice 3rd time lucky, car rebooked refund received 1st time then delayed by a day, all sorted by email, very helpful staff, well impressed and on top of that cheaper than Alamo themselves so keep it up! would recommend your company to anyone that asks.
Alan Scott
I am impresed with all the help Mr. Roger Parry has given me, I made a mistake in my dates and he helped me very fast and with a very good atitude, thank you very much!!! and congratulations. I will recommend you with all my friends and familly.
best regards
Jose Camara
Jose Camara
I am impresed with all the help Mr. Roger Parry has given me, I made a mistake in my dates and he helped me very fast and with a very good atitude, thank you very much!!! and congratulations. I will recommend you with all my friends and familly.
best regards
Jose Camara
Jose Camara
What with the recent Volcanic Ash situation it is a pleasure to deal with a company that can adapt in an efficent manner to my changing travel plans. I have not even got to Las Vegas yet but based on the service so far would have no hesitation to use these guys again. Thanks
David Thornley
Just wanted to thank Roulla and co for the excellent help provided in rescheduling our car hire after cancelled flight due to the Volcanic Ash. We were concerned that we would loose our prepaid car hire but it was efficiently transfered to another date to match our rescheduled flight.Thanks
Kv & Annette McNally
Roulla Dicarllo is a credit to your company! A (very) late request to change part of our booking was dealt with swiftly and hassle free. Will always hire with you guys in the future!!
Tom Hastings
i have booked with you for the last trip and the new one for next year and have been really impressed with the service recieved thanks for changing the booking for next year we really appreciate it
lynda bailey
I have used your services on numerous occasions for the past 4 - 5 years and without exception have received excellent and speedy service. I have recommended your services to friends and colleagues which also have the same experience. Keep up the good work.
Matthias Kjartansson
everything went acording to plan and reasonable compared to usa websites.only problem was no booklet or car manual-not your prob though but perhaps a word with alamo?
re above as you cannot be contacted by phone you should not have comment by dave norton re helpful voice on end of phone (note added by USCarHire - on the voucher we send you is a phone number you can call in case of difficulties)
We have just booked our hire car for the 3rd time as we have always had fantastic service & have recommended you to all our friends! Keep up the good work!
Andy Burgess-Farrant
I have a holiday home in Florida and always use you to book my hire car. It is very simple to use your website, competitive price, and most importantly the insurance options are very easy. I always book the gold level, and know that I have nothing extra to pay for insurance when I get there. On two occasions I have had to change my bookings and you have been very prompt, easy to contact and very helpful.
James Ellis
Thank you for your prompt response.
I have been trying to contact another company that we are using for our flights and it has been a complete nightmare trying to sort issues out with them.
B Howell
excelent service and Roulla was more than helpfull
lynne young
Thank you for being very helpful when we had to postpone our car hire several times due to illness. You made our lives easier during a difficult period. Many Thanks.
Roger Hyland
Thank you very much for your prompt help with our car hire, following a medical problem which necessitated several changes to our initial order. Roulla dealt with it in a speedy and very helpful manner. Brilliant service as usual - cannot recommend uscarhire more highly.
P Fraser
Thanks - Very quick response to add the dollar express number to our booking. Last year we used US Car Hire for our trip to Florida, and it was great.
L Wright
It´s a very good service, thanks.
Every trip we make to Orlando we use you and for years now we have recommended you to friends. Never had a problem.

Claire Wintle

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