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Car Rental Terms & Conditions for US Driving Licence Holders

If you are a non US / Canadian driving licence holder, please click here to view the Term & Conditions that relate to you.

CURRENCY

All fees and charges set forth herein are to be paid in the local currency of the renting location.

AGE REQUIREMENTS, FEES & RESTRICTIONS

  1. Minimum Age - Renters and additional authorized drivers must be twenty-one (21)years of age or older, except where provincial or state law provides otherwise. In the states of New York and Michigan,Renters and additional authorized drivers must be a minimum of eighteen (18)years old. In the province ofNewfoundland, the minimum age for all rentals is twenty-five (25) years old.
  2. Young Driver Fees - Unless included in the RateProduct, an additional young driver fee may apply for each Renter and additional authorized driver
  3. Restrictions - In Manhattan, Renters and additional authorized drivers who are between eighteen and twenty-four (18-24)years old are restricted to the rental of economy through full-size vehicles only.

ADDITIONAL DRIVERS

Unless included in the Rate Product and unless applicable law requires otherwise, rental vehicles may not be driven by anyone except additional authorized drivers as defined in the Rental Agreement. Additional authorized drivers must be added at the time of rental and the Renter and additional authorized driver(s) must present a valid drivers license and meet minimum age requirements. An additional fee per day per additional authorized driver will be charged, except where state law provides otherwise.

IDENTIFICATION REQUIRED FOR RENTAL

A full valid Driver's License from the Renter's country of origin and passport in Renter's name is required for each rental. Renters must provide a valid credit card unless the Renter meets the cash qualifications set forth herein. If the driver's license is in a language other than English, an International Driver's Permit is required in conjunction with the Renter's country of residence driver's license.

METHODS OF PAYMENT

  • CreditCards - Provider accepts Visa, MasterCard, American Express, Diners ClubInternational, and Discover credit cards.
  • DebitCards - Provider accepts Debit cards at Corporate Airport locations in the UnitedStates.
  • In lieu of a cash deposit, Renter may present a valid debit or credit card and pay cash upon return.
  • A valid passport and round trip airline ticket is required for cash and debit card rentals.
  • Cash qualifications may vary by location and are subject to change. Certain licensee operated locations in Canada do not offer cash rentals, but rather require a valid credit card upon rental.

SEAT BELTS and INFANT/CHILD SEATS

State or provincial law may require the use of seat belts and infant/child seats and this law may vary between states and provinces. Renters may use their own infant/child seats. An additional fee per infant/child seat will be charged for infant/child seats rented from Provider. Infant/child seats should be requested at time of reservation. To avoid serious injury or even death, most vehicle manufacturers recommend infant/child seats only be used in the back seat of the vehicle and older children should ride properly buckled in the back seat. In the event the infant/child seat is damaged or not returned at the end of the rental, afee will be assessed to the Renter. Renters are responsible for installing infant/child seats and may use their own infant/child seats.

GLOBAL POSITIONING SYSTEM)

Unless included in the Rate Product, GPS navigational systems are available at an additional cost of and are subject to availability.

SKI RACKS, SNOW CHAINS, WINTER TIRES

Ski racks must be requested at the time of reservation and are subject to availability. The Renter will be charged an additional fee for a ski rack rental unless otherwise included in the Rate Product. Snow chains are not permitted on Provider vehicles. All season tires are provided on vehicles. Winter tires are provided at an additional charge in Quebec unless included in the Rate Product.

ROADSIDE PLUS (RP) /ROADSIDE PROTECTION (RSP)

RPor RSP is available in all Corporate owned locations in Canada and the UnitedStates for an additional charge. RP or RSPis void and of no effect if, at the time of the incident necessitating roadside assistance, the Renter (or an additional authorized driver) was in violation of the Rental Agreement, including, without limitation, the Prohibited Uses andViolations set forth in the Rental Agreement. In such instances, additional charges will apply for any roadside assistance. RSP includes the following:

  • Key replacement: replacement keys or a locksmith will be sent. Coverage for lost keys for rentals originating in California, Kansas, New York or Nevada is not provided under RSPor RP. In some locations, coverage for lost keys will not be covered under RSP or RP, but in those locations if theRate Product includes CDW/LDW or is otherwise elected, the charge for each set of lost keys will be $8. Please check with your rental branch for details.
  • FlatTire: if the vehicle's spare tire is installed and serviceable, it will be installed to replace a flat tire. If no inflated spare tire is available, the vehicle will be towed in accordance with the towing provision.
  • Towing: Towing charges will be covered at no additional cost should the vehicle be inoperable (if unrelated to an accident).
  • Jumpstart: A battery boost will be provided in an attempt to start the vehicle.
  • Lockout service: If the keys are locked inside the vehicle, service will be sent to gain entrance.
  • Fuel delivery: A limited supply of gasoline will be delivered to the vehicle to enable the Renter to reach the nearest open service station. (Up to three gallons or equivalent liters).

FUELING POLICY

The fuel level of the vehicle at time of rental will be full. Unless fuel is included in the Rate Product,Renter may return the vehicle with a full tank of fuel or pre-pay for a full tank of fuel at the time of rental at the rate provided at the renting location. If the Renter selects the pre-paid fuel option, no refunds will be given for unused fuel. If the Renter does not return the vehicle with a full tank of fuel or select the pre-paid fuel option, the Renter will be charged to return the fuel tank to full at a rate provided at the location to which the vehicle is returned.

COLLISION DAMAGE WAIVER (CDW) / LOSS DAMAGE WAIVER (LDW)

CDW and LDW are available in Canada and the United States. CDW & LDW contractually waives or limits the Renter's and additional authorized driver(s) responsibility for loss of or damage to the rental vehicle including administrative fees and loss of use. For rentals originating in the United States, the Renter has no retained responsibility. For rentals originating in Canada, the Renter is responsible for the first $300 of damage to the vehicle, except for National brand rentals originating in Jasper, in which the Renter is responsible for the first $1,000 of damage to the vehicle and for rentals originating in Newfoundland, in which the Renter is responsible for the first$1,500 of damage to the vehicle.CDW and LDW are subject to the terms and conditions and subject to the limitations set forth in the Rental Agreement entered into between the Provider andRenter.

LIABILITY PROTECTION - EXTENDED PROTECTION(EP) / SUPPLEMENTAL LIABLITY INSURANCE (SLI)

United States

In the UnitedStates only, certain Rate Products include EP or SLI. If EP or SLI is not included in the RateProduct, EP or SLI can be purchased at the renting location in the United States.

At Corporate locations in the United States, EP & SLI provide the Renter and additional authorized drivers with a combined single limit of $1,000,000 for third party claims that may be made by others against the Renter and additional authorized drivers for bodily injury, death and/or property damage arising out of the use or operation of the Vehicle and subject to the limitations set forth in the applicable RentalAgreement entered into between the applicable Provider and Renter and in the insurance policy which provides coverage. Also included in EP and SLI for rentals in the United States isUninsured Motorist/Underinsured Motorist (UM/UIM) protection with a combined single limit of $100,000 (For Rentals commencing in New York, $100,000 per person/$300,000 per accident, for rentals commencing in Hawaii, UM/UIM limits are $1,000,000 combined single limit) or state mandated UM/UIM limits,whichever is greater. UM/UIM provides benefits to the Renter, any authorized drivers and any family member related by blood, marriage, or adoption, who, while physically occupying the rental vehicle when it is being driven by the Renter or an additional authorized driver, suffers bodily injury or death caused by negligent uninsured motorist,negligent underinsured motorists or a negligent hit-and-run driver. Except for UM/UIM and unless required by law,EP & SLI excludes any protection afforded under: first party benefits; personal injury protection, medical payments and no-fault. Insurers and policy terms are subject to change without prior notice.

At licensee locations in the United States, SLI provides primary protection for liability claims against the Renter and authorized drivers for injury/death or property damage up to $1,000,000 USD. SLI is subject to the terms and conditions of the Rental Agreement between the Renter and the applicable Provider.

Canada

Certain Rate Products include extended liability coverage. If extended liability coverage is not included in RateProduct it cannot be purchased at the renting location.

At locations in Canada, extended liability coverage provides Renter and additional authorized drivers with a combined single limit of $1,000,000 for third party claims that may be made by others against theRenter and additional authorized drivers for bodily injury, death and/or property damage arising out of the use or operation of the Vehicle and subject to the limitations set forth in the applicable Rental Agreement entered into between the applicable Provider and Renter and in the insurance policy which provides coverage.

TAXES AND FEES

Unless otherwise stated in the Rate Product, taxes, surcharges(including without limitation vehicle licensing and similar fees and concession fees, consolidated facility charges and airport access fees), Intercity Fees, toll pass, refuelling, one-way, Young Driver, and additional authorized driver fees and any fees or charges for optional products or services are not included in the rates paid by Renter to Customer. Such amounts are the responsibility of Renter and shall be charged toRenter and paid by Renter upon return of the Vehicle.

Legislation, regulation or the cost of fuel may affect Provider's pricing or procedures. On all inclusive products only, Provider reserves the right, without notice to (i) chargeRenter at the time of rental or thereafter, for the amount of any additional or increased surcharges, fees, taxes or increased fuel costs incurred subsequent to entering into the Agreement with Customer or (ii) increase Customer's Rate by an amount equivalent to the additional or increased tax, surcharge or fuel cost subsequent to entering into the Tour Agreement.

DRIVING TERRITORY

Vehicles rented in the United States can be driven in any state in theUnited States (including the District of Columbia). Vehicles must be returned to the location from which they were rented unless Provider has authorized at the time of the reservation that the vehicle can be returned to a different location. Vehicles rented in Alaska must be returned toAlaska. Vehicles may not be driven intoMexico. Vehicles rented in the UnitedStates can be driven into Canada, with the exception of 12 or 15 passenger vans, but must be returned to the United States unless Renter has pre-arranged with Provider to drop the vehicle off at one of Provider's approved locations in Canada whereby a trans border fee may apply. Canadian residents renting vehicles in theUnited States may not drive vehicles into Canada. Vehicles rented in Canada can be driven into theUnited States, but must be returned to Canada unless Renter has pre-arranged with Provider to drop the vehicle off at one of Provider's approved locations in the United States whereby a transborder fee may apply. Rentals originating at all licensee operated locations in British Columbia may only be driven in the provinces of BritishColumbia and Alberta and the state of Washington.

ONE WAY FEES AND INTERCITY FEES

All one way rentals must be booked in advance, are subject to availability and are restricted to return at a location under the same brand as the location from which the vehicle was rented. Intercity Fees may apply and are payable to Provider by Renter at the time of rental. Intercity Fees for rentals originating and terminating in different rental locations, as determined by Provider in its sole discretion, may be changed from time to time. Refer to the Tour Agreement, Schedule C1 for Intercity Fees. Mileage/kilometrage between locations is determined by Provider in its reasonable discretion. In the event a one way rental is not booked in advance and the Renter subsequently drops a vehicle at a different location than the location rented from, Renter will be subject to a one-way fee.

MILEAGE/KILOMETRAGE

Rates include unlimited mileage/kilometrage in all locations except rentals commencing in Campbell River (airport and city) Deer Lake, Gander, Gaspe, Jasper, Matane, Mont Joli, Rimouski, Riviere duLoup, Sept Iles (airport and city), St John's, Wabush (airport and city),Regina (airport and city) which locations will include 200 free Kilometers per day/1400 free kilometers per week. A surcharge will apply for each additional kilometer.

TOLL PASS

Toll Pass Automatic - Renter may be charged a Toll pass Convenience Charge (TCC) (where available) during the RentalPeriod for each day the rental vehicle is operated on a TCC Covered Road and the vehicle operator does not pay an applicable toll. Total TCC will not to exceed $6.00 per RentalPeriod. In addition to the TCC, Provider or a third party may separately charge Renter's credit or debit card for the posted cost of all tolls that are not paid by the vehicle operator and are incurred during the RentalPeriod. Operation of Vehicle on a road way or bridge not covered by Toll Pass Automatic, where applicable tolls are not paid by the vehicle operator, may subject the Renter to fines and penalties. Provider may transferRenter's name, address, credit card information and all other data necessary to enable the collection of all tolls and associated charges incurred during the rental period. Renters can elect to use their own transponder on TCC Covered Roads.>

Toll Pass Waiver - Renter may elect Toll Pass Waiver (TPW) to rent a toll pass transponder device inChicago. The TPW charge is $6.99 per rental day. The TPW charges include all tolls generated on all toll roads.

Toll Pass Device - Renter may rent a toll pass device at the time of rental at airport locations in the northeast United States. The charge for the toll pass device is $2.50 per rental day with a maximum of $10 per Rental Period. In addition to the toll pass device rental charge, Provider or a third party shall separately chargeRenter's credit card or debit card for the posted cost of all tolls that are not paid by the vehicle operator and incurred during the Rental Period.

RENTAL EXTENSION

Rental extensions must be authorized by Provider. Rates for any period of time beyond the days reserved by Customer for Renter and confirmed by Provider shall be set at Provider's sole discretion. Rates associated with any extension of the rental period shall be the responsibility of theRenter. The rental period does not terminate until Renter returns the vehicle to a Provider location and such vehicle is checked in by Provider.

RENTAL AGREEMENTS AND ADDENDUMS

At the time of rental, Renter will be provided with a Rental Agreement. For vans with a seating capacity of 10 or more (including the driver), Renter will also be provided with a “Rental Agreement Addendum”. Renter must ensure the Rental Agreement and Rental Agreement Addendum are kept in the vehicle at all times during the rental.

MOBILITY ASSISTANCE

Renters requiring mobility devices must contact 1-866-836-4092 or mobilityadministration@ehi.com in advance to arrange for such rentals.

CITATIONS, TOLLS, FINES

All fines, costs and attorneys fees for legal violations, parking, tolls, towing and storage related to the rental vehicle or incurred by Provider during Renter's rental are the responsibility of Renter and will be charged accordingly.

Provider may impose additional restrictions, qualifications and/or conditions on Renter for the rental of vehicles. Rental Policies, fees and surcharges are subject to change by Provider without notice and may vary by location.

 

Enhanced Roadside Assistance

In line with all suppliers, the rental company does not cover the following items on their insurance / emergency road side assistance package, so you would need to cover these costs yourself.

  • Flat Battery (if you leave your lights on. Covered if faulty battery)
  • Damage caused by putting the wrong fuel type in the car (e.g. putting diesel in a petrol car)
  • Broken Windows
  • Tyre replacement (e.g. if damaged by hitting the curb. Covered if worn)
  • Key replacement if you lose the key
  • Roadside assistance if you lock yourself out of the car
  • Damage to underside of vehicle if you are found to be driving 'off-road' which is not permitted
  • Damage to the roof of the car if you place goods on the roof or drive under a low barrier etc.
  • Damage to the interior (caused by spilling drinks, cigarette burns in seats etc)

Suppliers may offer you additional roadside assistance to cover the above eventualities, which is optional. They will ask for an additional daily fee for this. You do not have to take this, and by accepting it at the beginning of your rental will not be entitled to a refund. This can cost between $6 - $10 per day, or you can pre-purchase for $2.50 per day from our website prior to collecting your car.

Emergency roadside assistance is already included in your rental (for accidents and breakdowns only).

If you would like pre-paid coverage for the above items you may purchase this at www.EnhancedRoadsideAssistance.com or book online during the booking process.