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Feedback from some of our existing car hire customers - Page 15

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Ive had excellent customer service from US Car Hire. We booked one car to rent for two days in Florida, got the voucher well in advance and a really smooth service. I am currently still abroad and in the process of hiring a second car through this website! Fully recommended!!
Chris
Added on: 15 Sep 2010
Many thanks for the speed in which you replied to our query, thank you for amending our pick up point so quickly. So far would definately use US car hire again. This booking was due to a recommendation from a colleague at work. Thanks again
Lynne Laird
Added on: 13 Sep 2010
Thanks to Roulla Dicarlo for a fast (within 10 mins!) reply to my request for an amendment to my original booking..
Jeff Lane
Added on: 10 Sep 2010
once again hired from you in Orlando via Dollar. Excellent service we walked straight to the garage and had a good choice of cars - no muss no fuss. Picked a Hyundai Sonata what a terrific car and good on fuel. Will be back next trip.
John Stewart
Added on: 10 Sep 2010
Just received my voucher for car collection in November 2010. Entirely my fault I didn‚t check well enough on the booking receipt back in July that I had put the wrong collection and return airport!! Voucher therefore arrived incorrect.

Within 5 minutes of contacting USCarHire all amended and new voucher sent.

Excellent service.
Clare Reeves
Added on: 09 Sep 2010
A superb service. Top marks and many thanks for your professionalism and fabulous prices. The combination is unbeatable. Brilliant !
Ian Dawson
Added on: 07 Sep 2010
Again a speedy response to a last minute booking.
Great service.
Neil Frost
Added on: 07 Sep 2010
We have used US Car Hire for many years as we travel to America every year and have found that they are the cheapest around and what they quote you is all you have to pay (no hidden charges). We hire anywhere from Two to Seven vechicles and if we need to amend anything it is very simple and no hassle (If you are not sure how to do this, send them an Email and they will tell you how to do it) and we receive conformation of the changes within a very short time. I would and have recommended this company to anyone. Very good service, and we will continue to use their service in the future.
Terry Hiscutt
Added on: 07 Sep 2010
I just came back from my trip, and for the forth time using US Car Hire simply great service. No regrets at all, looking forward to use it again and recomending it to my friends and relatives.
Raymi Mejia
Added on: 01 Sep 2010
Im very impressed with the fast service.
Javier Otero
Added on: 31 Aug 2010
Short notice booking was no problem for this company. Changing dates due to NASA flight changes at shorter notice was no problem for this company. Arranging a second date change due to a difficult family circumstance was no problem for this company. Every contact was handled with ease and understanding, wouldn‚t go anywhere else from now onwards and a big thank you.

Jamie Weidner
Added on: 30 Aug 2010
Used USCARHIRE before, quick response to fast track registration problem. After this things went smoothly. I have used them again this time, even though could have got it cheaper elsewhere. Couple of small questions asked from me where I received immediate response to via email. Good customer service is why I chose to book again with USCARHIRE.
AG
Added on: 27 Aug 2010
Fantastic service again, thank you.
Paul Fraser
Added on: 26 Aug 2010
Thank you for keeping me informed on my car hire, I have been using us carhire for a while now and I have recomended them to freinds and family, it is good to go and collect a car that you no is all pre booked and not get any presure from the hire reps
Anita
Added on: 25 Aug 2010
I would like to thank your company and especially Roulla Dicarlo for all your expertise and help when requiring information regarding my car rental. Your customer service is second to none. fantastic.
Garry Tyler
Added on: 25 Aug 2010
I Have used USCar Hire 3 times now and have recomended them to many, always been very impressed with everything from service to price and will continue to use them in the future, Thank you
Kim Halsey
Added on: 23 Aug 2010
Thanks again for the quick response regarding the voucher. Very quick, polite and friendly.
John-Paul Meagher
Added on: 20 Aug 2010
Excellent helpful fast reliable friendly service, as always. Thankyou
Lesley McINTOSH
Added on: 20 Aug 2010
Would just like to say thanks for the excellent service, booked with you last year as well as for our upcoming holiday in September. Any queries we have had have been answered quickly,efficiently and more importantly with a friendly reply. Your customer service will make sure we both recommend your company and use your service agoin in future years. Julie Lane
Julie Lane
Added on: 13 Aug 2010
Again an excellent response in sorting out an issue I had with my Alamo reservation.
Just demonstrates why we use and advise our guests to hire through UScarhire
Ian & Ann
Ian Taylor
Added on: 13 Aug 2010
Very many thanks to Roulla Dicarlo for the very efficient and fast way the error of overpayment was rectified. I have always been impressed with your service and will continue to use you.
Pete Hammond
Peter Hammond
Added on: 11 Aug 2010
we have used US car hire before and found them very good!! But this year they have really helped us, as the airline we use had canceled our flight on the 25th dec, so i e-mail US car hire to explain that we are now going earlyer and they changed our car hireto the earlyer date! but it was taked car of so fast it was untrue !!!! So So quick
Patrick Monaghan
Added on: 04 Aug 2010
Just returned from Orlando and chose Alamo as car hire co. Thankyou for your service, will definately recommend you and Alamo, both excellent no problems at all. Just one tip to others, do remember to leave keys in car upon return and not in your pocket! Otherwise it is a sprint back to Alamo in 90 degrees of heat as my husband found!
Kay Hart
Added on: 03 Aug 2010
I have used US Car Hire for a number of years in Orlando and have found them to be very helpful and value for money.
Colin Cooper
Added on: 31 May 2010
Many thanks to Roger for answering my query quickly. I have used your company in the past for hire cars out of Las Vegas and always had good service.
Grant Forbes
Added on: 14 May 2010
I travel to Orlando regularly and use the service all the time. Never have a problem and the price is always excellent. In fact I‚ve stopped checking around when booking and go with US CarHire. I now recommend it to our villa rental clients as well
Austin Gethings
Added on: 05 May 2010
I have used USCARHIRE on a number of occasions ,and have found them to be good value with the staff being very helpful.
Colin Cooper
Added on: 02 May 2010
Having patiently dealt with my queries during the ‚Volcanic Ash‚ disruptions, our plans fell apart anyway when we suffered a death in the family 24hours before we were due to depart. Your staff dealt with our situation promptly, courteously and professionally.
We have now re-booked the holiday for later in the year and will shortly be re-booking the car (through US Car Hire of course). I will be recommending your site to my family and friends. It is refreshing to find such excellent Customer Service.
Terry Mullen
Added on: 29 Apr 2010
I HAVE FOUND ALL CUSTOMER SERVICE PERSONS VERY HELPFUL AND QUICK TO REPLY. MANY THANKS, WILL USE AGAIN
clair griffin
Added on: 28 Apr 2010
Just wanted to thank Roulla and co for the excellent help provided in rescheduling our car hire after cancelled flight due to the Volcanic Ash. We were concerned that we would loose our prepaid car hire but it was efficiently transfered to another date to match our rescheduled flight.Thanks
Kv & Annette McNally
Added on: 24 Apr 2010

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