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Feedback from some of our existing car hire customers - Page 15

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

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I live in the UK and used you guys on my first trip to the USA.

Very impressed whole process was straightforward with plenty of good advice. When I had questions these were promptly dealt with. Definitely use you again and more than happy to recommend to friends and family.
Pete Northcote
excellent service

booked 2 cars for a family holiday in Florida but only needed 1 due to hire car being bigger than we thought I asked for a refund via email my money was in my bank within 2 days no hassle no quibble money was refunded

excellent customer service

thank you
Richard Turrell
The best car hire company I have ever used. easy to deal with, get exactly what you order and they are very reasonably priced and very friendly. Would recommend them to anyone travelling to the US.
Joanne Cross
Excellent service especially as we missed our initial flight. The assistance we had was first class and much appreciated.
Stephen Bramley
Very good to respond and sorted out my problem very quickly
Fantastic service from Carolyn Parry. Fast, precise replies to my emailed questions. She made it easy for me to select which company I wanted as my vehicle rental booking agent. uscarhire.com!!!
Mark Bevan
Excellent service, fast responses and nothing to much bother very willingness to help, thanks Carolyn for your help

Tony Targett
I have been dealing with Carolyn Parry and she has been so helpful. I requested to change our vehicle from what I initially booked and each question I have had has been answered very promptly and detailed. I appreciate all the effort she has made to ensure that our family vacation is successful. Thanks Carolyn, I hope that they realize what great customer service you provide for their company!!!
Trina Mason
I have booked my Florida rental vehicle via ‚US Car Hire‚ on many occasions.

As can occasionally happen I had a collection desk issue NO FAULT OF US Car Hire‚s but they sorted It for me both quickly and professionally. US Car Hire are determined their customers receive the best hire experience possible.

I am very happy with the service I have received and the knowledgable help from Carolyn Parry.
Mark Bevan
Thank you to Carolyn for your speedy reply

My card was charged twice and Carolyn sorted it out within hours of my email

A great service from. Us care hire ??????????
Carol Hill
I have dealt with Carolyn a few times just for clarification and she has always been prompt in her reply and very helpful. Wish there was more like her in every industry.
Mal Swift
Fantastic service from uscarhire used them last year and have booked again for next year would recommend them to everyone as they are very very very helpful and great value for money
Sue malyon
Used the Alamo kiosk- easy to do but wouldn't accept the additional driver number despite details already submitted, however assistant said they would amend on the way out (which they did, no issues). Had the keys handed to me at the garage so didn't get to chose car but was happy with the GMC Yukon they gave me anyway. Bit grubby inside (floor mats, few stains) but did have 30K miles. Drove really well and enjoyed my 4 weeks. Easy to use and will use UScarhire next time.
James Tannett
A huge than you for your efficient service when we recently hired a Full size SUV through you for our Florida trip. The process was so straight forward and the helpful tips on your site were very helpful. I used the online check in you suggested. When we arrived T Orlando airport the Alamo desk was overflowing with customers. We just spoke to an Agent and sailed through passed the queue. A big thank you and we will definitely use your company again on our next visit.
Helen Powell
I‚m very impressed with the courteous and prompt responses I‚ve received from US Carhire and have no hesitation in recommending them to all my friends and relatives.
Trevor Dixon
This is the seventh time we have used your company to hire vehicles in USA. So efficient and with the Alamo company we receive the best service each time. Thankyou!
Rodney Bulmer
Brilliant service. Thank you.
A peirson
Thanks Alamo very good company always responds straight away would recommend Alamo to everyone Thanks so much for all your help Yours gratefully appreciate Anthony Murphy

Anthony Murphy
Thanks Carolyn Parry you made my day thanks you so much for getting back so quick would recommend Alamo to everyone very professional company I am very very satisfied with your response very grateful for your help Alamo has a excellent staff and Carolyn Parry is one of them Thanks Carolyn much appreciated your time Thanks Anthony Murphy
Anthony Murphy
Thanks again Carolyn Parry your a Angel
Anthony Murphy
Outstanding service. Transatlantic changes in less than 2 hours. That‚s what i call service. Thanks folks

Joe Malloch.
I have been using US Car Hire for 13 years now and have always been pleased with the speed and quality of service.
Margaret Dunn
Faultless car hire from start to end. Easy to use site, helpful customer services for queries. Car was immaculate and exactly as described. Will definitely use again.
Shelley Murphy
Thanks so much Carolyn Parry for your help I hope your job appreciate you I have to say I never come across a person who who does her job at a high level as you thanks again
Anthony Murphy
Quick service and response on my request for cancellation of an order
Willem Hagman
I have just rebooked a car, as I had noticed there was a further reduction on my previous booking! Thanks to Carolyn, for her efficiency in response to my cancellation request, which meant I was able to re-book at lower price.
Wilnor Swann
I mistakenly made payment twice. No problem as you immediately rectified the matter and refunded overpayment. Great service. Thanks.
Ronnie Gibb
I had to change my rental booking; did not have Rental Agreement from Alamo; contacted uscarhire by e-mail to make change. Received 1st Class service from Carolyn Parry. No fuss, no problem. Thank you very much
Barry McKenna
I would like to thank Carolyn Parry for the excellent service she has been giving me.

These are the type of employees a company should cherish.

Thank you for the service

Eric Kharagjitsing
Thank you for the excellent service. I shall be recommending you to my friends
Mary spencer

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