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Feedback from some of our existing car hire customers - Page 15

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Very quick answer, efficient and friendly. Thanks very refreshing in an otherwise robotic response World.
David Smith
Added on: 19 Oct 2010
Excellent service once again and thanks for helping me take advantage of Alamo‚s lower rates. Your response as always was fast and friendly. Earlier this year I had a car booked at the time of the Volcanic ash cloud and had all the uncertainty as to whether we would be able to fly or not. You went out of your way to help us offering a number of alternatives to our original booking. As it turned out we were able to fly out and back as planned, but it was a big help to know we had other options from US Car Hire. I would recommend US Car Hire to anyone who wants to hire a car for their Florida vacation .
David Walker
Added on: 17 Oct 2010
I can‚t fault this company‚s customer service. They get straight back to you if you have any problems or queries and are always happy to help you out.
Garry Tyler.
garry tyler
Added on: 13 Oct 2010
Thank you for your quick service changing my date.Myself and parents have used uscarhire in the past without any problems and will use again.
Added on: 13 Oct 2010
I have used your services on numerous occasions for the past 4 - 5 years and without exception have received excellent and speedy service. I have recommended your services to friends and colleagues which also have the same experience. Keep up the good work.
Matthias Kjartansson
Added on: 12 Oct 2010
i have booked with you for the last trip and the new one for next year and have been really impressed with the service recieved thanks for changing the booking for next year we really appreciate it
lynda bailey
Added on: 10 Oct 2010
Easy to follow website with all relevant information. Prompt replies to my request for booking 2 cars If we get complimentary upgrades as suggested we will be very satified but wont know until we collect
barry Carr
Added on: 10 Oct 2010
Roulla Dicarllo is a credit to your company! A (very) late request to change part of our booking was dealt with swiftly and hassle free. Will always hire with you guys in the future!!
Tom Hastings
Added on: 09 Oct 2010
Service has been great. Very friendly and very quick to answer any questions.
Jill Belford
Added on: 05 Oct 2010
Thanks for your prompt reply.
Mr S Wild
Added on: 04 Oct 2010
Booked a couple of times with USCARHIRE and very impressed with the service I have had. I have had to make changes to my booking on more than one occasion, but its never a problem with these guys, and you dont get charged either. Look no further for care hire.
John Charlton
Added on: 28 Sep 2010
We booked the car rather at the last minute but the car voucher arrived within a few hours and on a Saturday afternoon - Many thanks
Michael Fisher
Added on: 25 Sep 2010
Ive had excellent customer service from US Car Hire. We booked one car to rent for two days in Florida, got the voucher well in advance and a really smooth service. I am currently still abroad and in the process of hiring a second car through this website! Fully recommended!!
Added on: 15 Sep 2010
Many thanks for the speed in which you replied to our query, thank you for amending our pick up point so quickly. So far would definately use US car hire again. This booking was due to a recommendation from a colleague at work. Thanks again
Lynne Laird
Added on: 13 Sep 2010
Thanks to Roulla Dicarlo for a fast (within 10 mins!) reply to my request for an amendment to my original booking..
Jeff Lane
Added on: 10 Sep 2010
once again hired from you in Orlando via Dollar. Excellent service we walked straight to the garage and had a good choice of cars - no muss no fuss. Picked a Hyundai Sonata what a terrific car and good on fuel. Will be back next trip.
John Stewart
Added on: 10 Sep 2010
Just received my voucher for car collection in November 2010. Entirely my fault I didn‚t check well enough on the booking receipt back in July that I had put the wrong collection and return airport!! Voucher therefore arrived incorrect.

Within 5 minutes of contacting USCarHire all amended and new voucher sent.

Excellent service.
Clare Reeves
Added on: 09 Sep 2010
A superb service. Top marks and many thanks for your professionalism and fabulous prices. The combination is unbeatable. Brilliant !
Ian Dawson
Added on: 07 Sep 2010
Again a speedy response to a last minute booking.
Great service.
Neil Frost
Added on: 07 Sep 2010
We have used US Car Hire for many years as we travel to America every year and have found that they are the cheapest around and what they quote you is all you have to pay (no hidden charges). We hire anywhere from Two to Seven vechicles and if we need to amend anything it is very simple and no hassle (If you are not sure how to do this, send them an Email and they will tell you how to do it) and we receive conformation of the changes within a very short time. I would and have recommended this company to anyone. Very good service, and we will continue to use their service in the future.
Terry Hiscutt
Added on: 07 Sep 2010
I just came back from my trip, and for the forth time using US Car Hire simply great service. No regrets at all, looking forward to use it again and recomending it to my friends and relatives.
Raymi Mejia
Added on: 01 Sep 2010
Im very impressed with the fast service.
Javier Otero
Added on: 31 Aug 2010
Short notice booking was no problem for this company. Changing dates due to NASA flight changes at shorter notice was no problem for this company. Arranging a second date change due to a difficult family circumstance was no problem for this company. Every contact was handled with ease and understanding, wouldn‚t go anywhere else from now onwards and a big thank you.

Jamie Weidner
Added on: 30 Aug 2010
Used USCARHIRE before, quick response to fast track registration problem. After this things went smoothly. I have used them again this time, even though could have got it cheaper elsewhere. Couple of small questions asked from me where I received immediate response to via email. Good customer service is why I chose to book again with USCARHIRE.
Added on: 27 Aug 2010
Fantastic service again, thank you.
Paul Fraser
Added on: 26 Aug 2010
Thank you for keeping me informed on my car hire, I have been using us carhire for a while now and I have recomended them to freinds and family, it is good to go and collect a car that you no is all pre booked and not get any presure from the hire reps
Added on: 25 Aug 2010
I would like to thank your company and especially Roulla Dicarlo for all your expertise and help when requiring information regarding my car rental. Your customer service is second to none. fantastic.
Garry Tyler
Added on: 25 Aug 2010
I Have used USCar Hire 3 times now and have recomended them to many, always been very impressed with everything from service to price and will continue to use them in the future, Thank you
Kim Halsey
Added on: 23 Aug 2010
Thanks again for the quick response regarding the voucher. Very quick, polite and friendly.
John-Paul Meagher
Added on: 20 Aug 2010
Excellent helpful fast reliable friendly service, as always. Thankyou
Added on: 20 Aug 2010

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