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Feedback from some of our existing car hire customers - Page 11

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

We have used US Car hire for the past 6+ years and never had an issue with them. Any changes we have asked for have been accommodated without question.

We would highly recommend this company for car hire.

Thank you

US Car hire team
Stuart Gardiner
Added on: 15 Feb 2016
Well once again absolutely first class service,, from the time my wife spoke to Roulla, regarding our car rental, due to long length of rental, could not fault in any way the the expert service and advise service we received absolutely first class. Also when arriving into Orlando once again found representative we saw when collecting our car our was hassle free,we were not asked or pushed to by extra insurance etc. We are just waiting for return flight dates to be published for this years 2016/2017 long trip, and will definitely be using US CAR Hire. Thank you once again for a super trouble free US Car Hire experience.
Geoff & Michelle Snook
Geoffrey David Snook
Added on: 12 Feb 2016
Book every year for 6 weeks.amazing service every time. Had car broken in to and Alamo were amazing, replaced the car no fuss, extremely quickly.
Added on: 10 Feb 2016
Fantastic service had gold inclusive and would recommend to all my friends
Added on: 06 Feb 2016
Very impressive customer service.
Darren White
Added on: 02 Feb 2016
Very good like always, you should make a program for loyal clients like me
Jose A Molina
Added on: 02 Feb 2016
Every year we rent cars at uscarhire. Every year the service is more than excellent. When you have a question, within hours it will be solved.

So, don‚t hesitate! Uscarhire is number 1.
Koos Tinga
Added on: 18 Jan 2016
Every year we rent cars at uscarhire. Every year the service is more than excellent. When you have a question, within hours it will be solved.

So, don‚t hesitate! Uscarhire is number 1.
Koos Tinga
Added on: 18 Jan 2016
Dear USCarHire
Fantastic service picked up a GMC Yukon SLT fully loaded (FRAR) with SatNav etc. Great drive and completely hassle free.
Thank you.
Nazirali Rajvani
Added on: 31 Dec 2015
Thank you so much for your rapid response to my last minute requested changes. Due to the quality of service your team always provides there is no need for any customer to consider other car rental providers in the US.

Thanks once again.
david Baker
Added on: 31 Dec 2015
Excellent service by John & Roger

Turned up at the Alamo kiosk Everything went smoothly & within 5mins we were on our way
Carol Rees
Added on: 26 Dec 2015
Excellent service!!!
Juan Carlo Jacobo Ortega
Added on: 24 Dec 2015
Prompt reply to my querey, US Car Hire always so very helpful.
Eddie Haworth
Added on: 21 Dec 2015
Prompt reply to my querey, US Car Hire always so very helpful.
Eddie Haworth
Added on: 21 Dec 2015
Just booked a 2 weeks car rental in Orlando/Tampa area.

US Car Hire provided excellent rates, service and follow up with additional requests and queries.

Thank you for a fantastic start.

Atilla Kaplan
Added on: 09 Dec 2015
Thank you for all your help, and the pre warnings of the tricks Alamo may try. You were right , they did try to charge me twice for the second driver, but I stood my ground and refused. Thank you , you saved me $98. Apart from that they were really quite good. I used the kiosk (Orlando International ) for check in. Much quicker.. I will certainly be using you again
Lesley Seymour
Added on: 04 Dec 2015
Good service, even when I made a mess of my booking, they sorted it out quickly.
Andrena Crawford
Added on: 04 Dec 2015
Excelente. El unico detalle fue q el empleado me indico un costo d gasolina y cuando entregue el vehiculo me facturaron el doble. De lo demas todo muyy buen
Remmi Dominguez
Added on: 15 Nov 2015
I have been going to Florida for 25 years, and this is the first time I have used US Car Hire.

I have just asked them to upgrade my car 6 weeks before my holiday and it was done within 5 minutes. An excellent hassle free prompt and efficient service. All done by email.
Gordon Thomson
Added on: 12 Nov 2015
I have booked my Florida rental vehicle via ‚US Car Hire‚ on many occasions.

As can occasionally happen I had a collection desk issue NO FAULT OF US Car Hire‚s but they sorted It for me both quickly and professionally. US Car Hire are determined their customers receive the best hire experience possible.

I am very happy with the service I have received and the knowledgable help from Carolyn Parry.
Mark Bevan
Added on: 30 Oct 2015
I have been dealing with Carolyn Parry and she has been so helpful. I requested to change our vehicle from what I initially booked and each question I have had has been answered very promptly and detailed. I appreciate all the effort she has made to ensure that our family vacation is successful. Thanks Carolyn, I hope that they realize what great customer service you provide for their company!!!
Trina Mason
Added on: 08 Oct 2015
Fantastic service from Carolyn Parry. Fast, precise replies to my emailed questions. She made it easy for me to select which company I wanted as my vehicle rental booking agent. uscarhire.com!!!
Mark Bevan
Added on: 07 Oct 2015
Excellent service, fast responses and nothing to much bother very willingness to help, thanks Carolyn for your help

Tony Targett
Added on: 07 Oct 2015
Thanks for your help. We have now received the voucher and printed it off. I am very impressed with your efficiency I‚m now looking forward to a very good holiday.

Tony Targett
Added on: 03 Oct 2015
The whole process worked very well with Alamo in Fargo very helpful and accommodating
John Allinson
Added on: 01 Oct 2015
Very good to respond and sorted out my problem very quickly
Added on: 30 Sep 2015
Excelent service and prices are very attractive.
Added on: 28 Sep 2015
Very good and efficient
Added on: 28 Sep 2015
Excellent customer service by Carolyn. Thank you so much for your help regarding my querie.. Fast and efficient.
Angela shanley
Added on: 16 Sep 2015
Booking - prompt and efficient - hopefully the service this time will be as easy and trouble free as previous numerous times we have booked with you Thank You
Deborah East
Added on: 13 Sep 2015

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