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Feedback from some of our existing car hire customers - Page 11

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Great service - booked 8pm one night, voucher received by 6pm next day. Great job Roulla!
LAURENCE BEGLEY
Added on: 02 Jun 2011
Very professional site
My query answered within hours
Will use this company again
Brian
Added on: 02 Jun 2011
thank you for your quick and efficient reply
stephen robinson
Added on: 01 Jun 2011
We go to Florida every year and have used www.uscarhire.co.uk every time. Is a great service. With the gold package, after a long flight, is great not having to worry about figuring out the various car hire options. Competitive prices too. Gerard Greene
Gerard Greene
Added on: 31 May 2011
I must state that uscarhire have excellent staff! I have just completed all the "paper work" of our car rental for our forthcoming holiday in the USA.Roulla was very thorough,prompt and efficient in processing our car rental agreement.I would recommend this company very highly and plan to use it again for any future trip. John Swann
John Swann
Added on: 27 May 2011
Top company! I was very pleased with the satnav unit, especially the extremely useful additional pre-programmed points of interest files you had included, which seemed to cover every destination that we needed (and much more). I will have no hesitation in recommending your rental service to anyone interested in a navigationally trouble-free motoring holiday in Florida.

Roger G Goss
Added on: 25 May 2011
Hi Just back having hired 2 cars with you for 2 weeks. We have around 20 past hires with you , all trouble free and having chosen Budget or Alamo on most occasions. We have found the rentals ot be trouble free, amendments have been made easily with no penalty and pre-registration a big bonus saving time in lines at hire desks. This last trip was the firt occasion we have been unfortunate enough to suffer a minor ‚no fault‚ accident. We were simply given a replacement car, no problem with excess charges or lack of cover with the hire package. Altogether very reassuring so we shall continue to hire with US car hire and recommend to friends and family.
Lesley Reynolds & Stuart BAxter
Added on: 24 May 2011
Would just like to say how impressed I was with the very quick responses to my emails re second drivers. Both Roger Parry in February and Roulla Dicarlo answered my emails speedily and professionally encouraging me to proceed with my booking. Thank you.
Lorraine Bentley
Added on: 23 May 2011
had to cancel due to an emergency--- full refund with no arguing--we have used this company every time we have been in the states and can highly recommend. You only know how good a company is when you have a problem and they sort it out for you...A+++++++ as they say on ebay!
sue ashby
Added on: 22 May 2011
I would like to say a very big THANK YOU to Roulla DiCarllo for all her assistance with this booking, just after the booking was made by a friend, he died very suddenly and Roulla was so very helpful and kind that she made sorting out the booking for all the rest of us so much easier. Thank You again . I would Highly reccomend this company
Libby Herd
Added on: 19 May 2011
THANKYOU FOR YOUR QUICK REPLY AND AMENDMENT TO OUR BOOKING
NIGEL
NIGEL
Added on: 17 May 2011
ROULLA
Thank you so much for your time, and will certainly take in all your valuable advice.
michael
Added on: 16 May 2011
Just returned from a great fortnight in Florida; used your site to book a car, no problems at all, very straightforward. Can recommend reading the FAQ on the site before driving in the US, very useful thanks.
jneatherway
Added on: 13 May 2011
Just like to say what brilliant service we had from Roulla Dicarlo and US Car Hire. We hired a car so we could drive from Vegas to San Francisco, dropped this off at the airport and picked another one up from Vegas airport to drive to Grand Canyon. We changed our minds on the dates etc. but nothing was too much trouble. We went for the gold option on both occasions and everything was included and we did not have to pay for any extras - my big worry was being hassled when we collected the cars but we had none of that. First hire was with Dollar and everything went smoothly. Second hire was with Alamo where we were given a far better car than we had paid for - Chevrolet HHR - my husband fell in love with it! I can‚t thank US car hire enough for all the help and assistance. Brilliant!
Kay Edwards
Added on: 13 May 2011
When my daughter and her partner had to postpone their flights home due to a medical problem Roulla went out of her way to help them rebook a car at very short notice. The service she, and uscarhire, gave was over and above what anyone else would have done. Thank you so much! Brilliant service as usual.
R Fraser
Added on: 06 May 2011
Easy to use website, everything explained well. If you need to contact someone, very speedy responses, which fills me with confidence. Will use you guys each time I go away from now on. Thanks
Phil Appleton
Added on: 25 Apr 2011
Great car rental company to deal with. No fuss, no bother , great rates, we use US CAr Hire 5 - 6 times a year for uplift from Orlando International. Advance registration with Budget & Alamo is a great perk
LESLEY REYNOLDS & STUART BAXTER
Added on: 25 Apr 2011
Once again I have booked my U.S.A. car hire with you and as always everything is exactly as i asked for. Have recomended you to some friends and they have had the same comments.A Great Service. Nice to see a business doing Exactly what it says on the label.Thank you all again. Charlie McQuillan
Charlie McQuillan
Added on: 24 Apr 2011
Thank you for your excellent quick response as is the norm as I have found out after more than 10 years of holidaying in Florida. Keep up the good work and accept my apologies for submitting my outdated email address.
ERROL MALISH
Added on: 18 Apr 2011
This is the second year that I have dealt with US Car Hire, and I would thoroughly recommend them. I found the staff very helpful and easy to deal with. All queries were handled very quickly and efficiently.
Highly recommended.
Ian Harris
Added on: 17 Apr 2011
Thanks for your prompt attention and excellent customer service. We have been using uscarhire.co.uk for years now, and because of the quality of service and aftercare, I would never look to go elsewhere. Your excellent customer service is always just a "mouse - click" away.
I appreciate your help
William Martin
Added on: 13 Apr 2011
what a very very helpful lady roulla is ! i really mean it i emailed to ask about an upgrade to a bigger car and she upgraded me at no extra charge , but also every time i emailed they replyed very fast and nothing seemed to put them out, i will definatley be using this company again and will be reccomending them to EVERYBODY who needs to hire a car in florida ! its soooooo refreshing to know that there is a fantastic company with amazing customer service skills in this day and age its the way every company should opperate peter boyle glasgow
peter boyle
Added on: 10 Apr 2011
Very helpfull when we had to switch car type due to last minute changes. No cancellation or amendment fees and very quick replies to e-mail. Perfect.
Peter Baas
Added on: 07 Apr 2011
Very quick and satisfactory response to query on booking. I can now go ahead. Thank you.
Brenda Scotter
Added on: 06 Apr 2011
Just a big thankyou with the correspondence trying to organise a vehicle whilst we are in America
Natalie Outten
Added on: 05 Apr 2011
Thank you very much for your assistance, I am very grateful for your quick response to my e-mails.

Thanks
L Kenny-Banks
Added on: 05 Apr 2011
I have used US Car Hire for various rentals during the last 3 years and the service is first class. Keep up the good work.
Stewart Cormack
Added on: 03 Apr 2011
FAST REPLY TO A QUESTION THAT I HAD VERY IMPRESSED.
JAYNE DAWSON
Added on: 01 Apr 2011
Very impressed with dealing with my booking of an 8 seater,and handling
the balance of payment. got a very prompt response

David Sherer
Added on: 29 Mar 2011
Hi Roulla,
Thank you for your e-mail giving me the extra information that I required.
Ronald G.B. Mavor
Added on: 23 Mar 2011

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