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Feedback from some of our existing car hire customers - Page 10

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

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Roulla has been without question one of the best if not the ‚best‚ person I‚ve ever had the pleasure of working with in any customer service department, nothing has been too much of a problem to resolve, if anyone needs to feel reassured in whether or not to use this company then I can not recommend this company enough, thanks for your help, Paul
PAUL WILSON
Added on: 07 Jul 2011
I have used US CAR HIRE many times and found them great, had no problems and when got to U.S everything went smoothly and I just booked again for august 2011
thank you US CAR HIRE
JOHN LOCK
john lock
Added on: 05 Jul 2011
changed my mind about class of car and wanted a convertible sent an e mail on sunday morning had a reply from roulla dicarlo within 2 hours and within 24 hours car was changed to convertible,your speed and efficiency shone through again gold stars for everyone....many thanks...Rob Lewins
Rob Lewins
Added on: 04 Jul 2011
Excellent and very prompt service. Thank you
Lelsey Toms
Added on: 03 Jul 2011
As a real Dutchman I am very impressed by the excellent service during the last years by US car-hire. Always a quick response to my e-mails and clean answers.

Sure I will always use US car-hire in the future.

Koos Tinga

Greetings from the Lowlands!
Jacobus F Tinga
Added on: 28 Jun 2011
Thank you for your very speedy help in supplying a car voucher in good time to meet my travel needs. The care and friendly service offered is greatly appreciated. I would definitely recommend your organisation to colleagues and friends.
M Armstrong
Added on: 27 Jun 2011
Not a query, just a valid comment, " what a good simple perfect site and service, no faults , no negative comments, will deff use this company again :-)"
Mark Ferguson
Added on: 26 Jun 2011
everytime i go to america i use your services never a problem
pete
Added on: 24 Jun 2011
Time of response to my E-Mail less than 30 minutes.
Exact answer to my question. Fantastic service!!
John Allen

John Allen
Added on: 21 Jun 2011
I made complete mess up of pick up airport conntacted uscarhire problem sorted in minutes
D Knowles
Added on: 21 Jun 2011
Sir/Madam,

It has been a pleasure doing business with you. Car (convertible) was exactly what we asked for. It has been a much smoother experience than going direct to one of the big hire companies with their seemingly endless and complex T&Cs as well as being a lot more affordable!.

Best wishes,

Dan
Daniel Cook
Added on: 14 Jun 2011
My mum has a link to your site from her villa website and she was right you are the best. This is our third holiday to florida and the third time we have used your site for our car hire. Yet again you are the best priced and easiest to use website.

Thank you.


S Munn
Added on: 14 Jun 2011
This is the third year in a row that I‚ve used this company to hire a car in Florida, the service I‚ve received on each occasion has been absolutely fantastic which is why I don‚t need to go anywhere else. I recommend them 100% to anyone wanting a trouble-free rental!!
Rhiannon Tarr
Added on: 12 Jun 2011
We were very pleased with the service you company supplied.Roulla Dicarlo was helpful and prompt with each email we sent.
s.robinson.p.robinson
Added on: 07 Jun 2011
Having not quite booked what I wanted, I sent an email and Roulla Dicarlo was extremely helpful changing my booking and giving me advice. She has shown the patience of a saint and is a credit to your company. Thankyou Roulla.
Simon Anderson
Added on: 06 Jun 2011
Great service - booked 8pm one night, voucher received by 6pm next day. Great job Roulla!
LAURENCE BEGLEY
Added on: 02 Jun 2011
Very professional site
My query answered within hours
Will use this company again
Brian
Added on: 02 Jun 2011
thank you for your quick and efficient reply
stephen robinson
Added on: 01 Jun 2011
We go to Florida every year and have used www.uscarhire.co.uk every time. Is a great service. With the gold package, after a long flight, is great not having to worry about figuring out the various car hire options. Competitive prices too. Gerard Greene
Gerard Greene
Added on: 31 May 2011
I must state that uscarhire have excellent staff! I have just completed all the "paper work" of our car rental for our forthcoming holiday in the USA.Roulla was very thorough,prompt and efficient in processing our car rental agreement.I would recommend this company very highly and plan to use it again for any future trip. John Swann
John Swann
Added on: 27 May 2011
Top company! I was very pleased with the satnav unit, especially the extremely useful additional pre-programmed points of interest files you had included, which seemed to cover every destination that we needed (and much more). I will have no hesitation in recommending your rental service to anyone interested in a navigationally trouble-free motoring holiday in Florida.

Roger G Goss
Added on: 25 May 2011
Hi Just back having hired 2 cars with you for 2 weeks. We have around 20 past hires with you , all trouble free and having chosen Budget or Alamo on most occasions. We have found the rentals ot be trouble free, amendments have been made easily with no penalty and pre-registration a big bonus saving time in lines at hire desks. This last trip was the firt occasion we have been unfortunate enough to suffer a minor ‚no fault‚ accident. We were simply given a replacement car, no problem with excess charges or lack of cover with the hire package. Altogether very reassuring so we shall continue to hire with US car hire and recommend to friends and family.
Lesley Reynolds & Stuart BAxter
Added on: 24 May 2011
Would just like to say how impressed I was with the very quick responses to my emails re second drivers. Both Roger Parry in February and Roulla Dicarlo answered my emails speedily and professionally encouraging me to proceed with my booking. Thank you.
Lorraine Bentley
Added on: 23 May 2011
had to cancel due to an emergency--- full refund with no arguing--we have used this company every time we have been in the states and can highly recommend. You only know how good a company is when you have a problem and they sort it out for you...A+++++++ as they say on ebay!
sue ashby
Added on: 22 May 2011
I would like to say a very big THANK YOU to Roulla DiCarllo for all her assistance with this booking, just after the booking was made by a friend, he died very suddenly and Roulla was so very helpful and kind that she made sorting out the booking for all the rest of us so much easier. Thank You again . I would Highly reccomend this company
Libby Herd
Added on: 19 May 2011
THANKYOU FOR YOUR QUICK REPLY AND AMENDMENT TO OUR BOOKING
NIGEL
NIGEL
Added on: 17 May 2011
ROULLA
Thank you so much for your time, and will certainly take in all your valuable advice.
michael
Added on: 16 May 2011
Just returned from a great fortnight in Florida; used your site to book a car, no problems at all, very straightforward. Can recommend reading the FAQ on the site before driving in the US, very useful thanks.
jneatherway
Added on: 13 May 2011
Just like to say what brilliant service we had from Roulla Dicarlo and US Car Hire. We hired a car so we could drive from Vegas to San Francisco, dropped this off at the airport and picked another one up from Vegas airport to drive to Grand Canyon. We changed our minds on the dates etc. but nothing was too much trouble. We went for the gold option on both occasions and everything was included and we did not have to pay for any extras - my big worry was being hassled when we collected the cars but we had none of that. First hire was with Dollar and everything went smoothly. Second hire was with Alamo where we were given a far better car than we had paid for - Chevrolet HHR - my husband fell in love with it! I can‚t thank US car hire enough for all the help and assistance. Brilliant!
Kay Edwards
Added on: 13 May 2011
When my daughter and her partner had to postpone their flights home due to a medical problem Roulla went out of her way to help them rebook a car at very short notice. The service she, and uscarhire, gave was over and above what anyone else would have done. Thank you so much! Brilliant service as usual.
R Fraser
Added on: 06 May 2011

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