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Feedback from some of our existing car hire customers - Page 10

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

In the past few weeks I have encountered so much gross inefficiency with the booking of my holiday that it is with great joy I thank Roulla Dicarlo for the way she solved my problem with speed and efficiency. Thank you Roulla.
Robin Port
Robin Port
Added on: 06 Sep 2011
always had very good service from this firm used them for at least 10years never had any problems at all j.smart
kenneth smart
Added on: 05 Sep 2011
Very professional service could not believe how prompt they were with responding to my enquiries. Searching around for the best deal was pointless as they have the best rates and the option for express car collection with either Dollar / Alamo is excellent. Would definitely recommend 10/10
Tony Ross
Added on: 04 Sep 2011
Impressed by the speed and positivity of response to queries.
James Allister
Added on: 03 Sep 2011
I have just booked another car for my holiday in florida this I have done for a number of years now and I can say without resevation it is one of the best firms that I have dealt with excellent quick responses to any problem that you might have and also very competitive prices
fred mepham
Added on: 28 Aug 2011
We‚ve used USCarhire on a number of occasions, as have friends we‚ve recommended them to. Great service and no hidden extras
Kevin Gawley
Added on: 27 Aug 2011
Just returned from a fantastic holiday in Orlando. We booked a 12 seater for the ten of us through yourselves from Alamo and was allocated a great 15 seater on arrival. Vehicle brilliant and easy to drive. Sat Nav also hired which had been pre-programmed by yourselves with our villa address and all the local attractions, shopping malls etc that we might be interested in. It was a godsend. Thanks for your very efficient service and prompt responses to my queries. I would definitely use your company again and recommend you to my friends.
Jackie James
Added on: 26 Aug 2011
Once again booked our car with this company after previous bookings with them with no hitches at all. Great prompt response to enquiries.
Best company for car hire in the US for brits by far, with the best prices and packages.

Steve Shaw
Steve Shaw
Added on: 20 Aug 2011
US car hire and particularly Roulla Dicarlo have once again been a big help in sorting some reimbursement out for me with Dollar rental. Roulla always answers emails very quickly and has sorted out our problem yet again with speed and efficiency. Very well done.
Simon Anderson
Added on: 19 Aug 2011
impressed by your quick response to my question, put my mind at rest. thank you.
lee stevens
Added on: 19 Aug 2011
As always great service, been using Us Car Hire for the past 5-6 years and will keep doing so and recommending it to everyone.
Raymi J Mejia
Added on: 16 Aug 2011
Outstanding Service. Very helpful Staff (especially Mr Roullia)
We made a mistake during our booking and realized it only when we got the voucher. They rectified the booking and were very helpful and efficient
Milan Vora
Added on: 15 Aug 2011
Have used you two years in a row and been very happy with great service from yourselves and a very worthwhile saving. Thanks
Dave Humphreys
Added on: 14 Aug 2011
Hi, just want to say a great big thank you to Roulla Dicarlo who answered our emails in a friendly manner and extremely quickly.

Fantastic customer service - Thank you
David Brook
Added on: 11 Aug 2011
Thank you to Roulla for sorting out the problem we had when we had to return our car to a different airport due to airline changes. Fantastic service, prompt communication and the personal touch is what makes this company stand out from the others.
We will continue to use and recommend you highly to guests and friends.
Bernadette Worrall
Added on: 10 Aug 2011
very good services always helpfull had no problem at all many thanks.
johannes v norden
Added on: 10 Aug 2011
WE‚VE BEEN ABOUT 15 TIMES TO FLORIDA IN ADDITION TO OTHER US STATES AND PRIOR TO THIS EXPERIENCE WITH YOU WE HAVE ALWAYS FELT EITHER WE HAVE PAID TOO MUCH OR WAS HASSLED INTO BUYING STUFF WE DID‚NT NEED.
THE COMMON SENSE EXTRAS YOU SELL ARE SUPPORTED BY FACTS AND THEN YOU LEAVE IT TO THE BUYER TO DECIDE- WE JUST TOOK ENHANCED ROADSIDE ASSISTANCE BECAUSE WE DID‚NT REALISE SOME OF THE POTENTIAL ISSUES WERE NOT COVERED BY STANDARD RENTAL-BUT I DID‚NT TAKE OUT A GPS /SAT NAV AS I KNOW MY WAY AROUND.
OUR EXPERIENCE OF BOOKING IN THE US ON ARRIVAL HAS BEEN VERY MIXED-COSTLY CONFUSING AND AT THE END OF A LONG HAUL THAT‚S THE LAST NEED NEEDED.
YOURS IS AN EFFICIENT, FRIENDLY, VALUE FOR MONEY SERVICE WITH SOUND CLEAR ADVICE OBVIOUSLY BASED ON EXPERTISE.EXCELLENT!
Jeremy Vaughan
Added on: 10 Aug 2011
Excellent, efficient service. Last minute illness forced change of lead driver 2 days beore departure - absolutely no problem.
Hayley Saunders
Added on: 09 Aug 2011
Thank you for your prompt response.As customer with your company i can only say one thing BRILLIANT SERVICE AND COMUNICATIONS.
Thanks again Alex Hunter.
Alex Hunter
Added on: 09 Aug 2011
Thank you very much for such a prompt response to my e-mail enquiry especially over a weekend. I would like to confirm that I have proceeded with my booking through your company and would certainly recommend you to friends and family based on my experience so far. Also your website is one of the easiest to follow and very clear. Congratulations.
Ron Trapnell
Added on: 07 Aug 2011
As always, fantastic service and quick responses to our questions.
We would not rent with any other company but yours.

Renee Schouten
Added on: 04 Aug 2011
I always, always recommend US car hire to all my guests and use them myself 2 to 3 times a year. The service is fantastic and if a problem arises it is dealt with promptly and efficiently as it was with me this week. Another plus is that other companies charge administration fees for any changes this cpmpany doesn‚t
Cameron Robertson
Added on: 03 Aug 2011
excellent service,airline changed flight times ,easily solved
with the US care hire team
thanks ,certanly use you in the future
ray hill
Added on: 02 Aug 2011
First time driving in the US. Booking through US Carhire was straightforward and good value for money - did the price comparisons across several sites - and went for the gold option to cover everything (insurance, fuel and additional driver). Initially booked a compact car but ended up paying extra at the airport for a full size car ($14/day extra) due to the number of cases we had. It would have been cheaper to have initially booked the full size car through US Carhire. Would recommend US Carhire and would use them again.
Dr S Joseph
Added on: 31 Jul 2011
I have found your company to be very helpful and very quick to respond also the car hire to include the insurance in the price is excellent you know what you are going to pay,have used your company before and will continue to do so,thanks once again.

William Joy.
William Joy
Added on: 30 Jul 2011
Impressed by the prompt, friendly & helpful response to my enquiry. Thanks-you
Ian
Added on: 29 Jul 2011
You guys just deliver time and time again. The slightest hiccup is sorted with speed and courtesy. Customer relations as it should be done. Thank you and I look forward to doing business with you again soon.
Dave Reid
Added on: 28 Jul 2011
This is the first time I have used this company, BUT it will not be the last,very helpful staff nothing was a problem with anything I asked will sertainly be recomending you to all my friends
John Wilson
Added on: 28 Jul 2011
I have just booked with US Car Hire and wanted to say how impressed I am with the prompt response to my enquiries via email and how easy and quick it was to obtain a quote and book a car on the website. In addition, after extensive research, the price quoted was the cheapest I could find on the internet.
Alison Chapman
Added on: 21 Jul 2011
Roulla has been very prompt and professional in answering my questions and initiating a solution. Also, the tone and form in which the communication took place gave me the feeling of being understood, taken serious and being treated as a customer. This is great customer service, thanks so much! - Heini
Heini Buergi
Added on: 21 Jul 2011

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