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Feedback from some of our existing car hire customers - Page 10

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Carolyn parry at the uk office was really helful when my booking on line failed twice.Prompt relies and assurance with offers to help were first class. great company with real deals well done everyone
trevor beddowes
Added on: 04 Jun 2016
Carolyn is absolutely amazing - I will never ever use any other car hire company again!!!! Thank you for my changes xx
Ehab Elkaffass
Added on: 31 May 2016
I would like to thank you (Carolyn) for your prompt and courteous service regarding me altering my bookings at Orlando Airport. No additional cost either ( brilliant ).Thanks again David Robinson Cleethorpes UK
David Robinson
Added on: 26 May 2016
I would like to thank you (Carolyn) for your prompt and courteous service regarding me altering my bookings at Orlando Airport. No additional cost either ( brilliant ).Thanks again David Robinson Cleethorpes UK
David Robinson
Added on: 26 May 2016
This is the 3rd year we have rented through uscarhire and as usual everything was perfect . We upgraded at Miami airport which was easy and had a great SUV . We will use you guys again
Colin Ellard
Added on: 26 May 2016
We were very pleased with everything ,the pick up was very easy no queues, we used the self service, will use again next time we go.
Best Regards
Elaine Curtis.
Elaine Curtis
Added on: 21 May 2016
On line chat service was excellent, prompt and detailed.

It helped to sort things out before booking a vehicle.

Thanks very much US Car Hire.
andrew withers
Added on: 20 May 2016
Simple, direct, no nonsense car hire at a great price. A refreshing change.
John Aitken
Added on: 14 May 2016
Just booked my car using Alamo Silver inclusive. Customer services were great when confirming a question regarding extra drivers. Excellent service so far! Looking forward to picking up the car in July!
Paul Marples
Added on: 09 May 2016
Always competitive rates and good service. We recommend uscarhire to our guests
Raymond Borrell
Added on: 07 May 2016
Everything went very smoothly I collected the car and was on my way within 30 Minutes
Denis Lawless
Added on: 05 May 2016
Have dealt with your firm on all my US holidays with no problems. This time, I had to make last minute changes to my booking, and couldn‚t be happier with the help and efficient service I receive.
Stephen Davies
Added on: 04 May 2016
Everything went very smoothly I collected the car and was on my way within 30 Minutes
Denis Lawless
Added on: 04 May 2016
Thank you for your very prompt service in our booking and making amendments to it. We would definitely use you again.
Lynda
Added on: 04 May 2016
Thank you for your very prompt service in our booking and making amendments to it. We would definitely use you again.
Lynda
Added on: 04 May 2016
Brilliant site, great staff needed some info and got a reply within 3 minutes by mail. Top marks.



Oh the price is very good as well.
John
Added on: 03 May 2016
Brilliant site, great staff needed some info and got a reply within 3 minutes by mail. Top marks.



Oh the price is very good as well.
John
Added on: 03 May 2016
I booked an Economy car for a 1 week stay for collection and drop off from Fort Lauderdale Int‚l, my destination, Port St Lucie and West Palm Beach. The pick up service was excellent, the young man who handed me the car ensured I was Ok with all the signals etc and keyed my destination in the GPS for me. Drop off was much the same, the young lady was very courteous and polite and the young man who I originally saw came over to enquire if I enjoyed my holiday. Other than an query for an additional cost I will definitely be using this company again and would highly recommend them. Excellent attentive service from Alamo
Lorraine Jones
Added on: 03 May 2016
I have booked directly with Hertz for over 10 years, but there price this time for an Escalade was ridiculous, After having an email conversation with Carolyn , she convinced me to try US car hire, Ive booked a Luxury SUV, for 5 weeks in September, Ill let you know how I get on with pick up, BUT her customer service has been way beyond anything I have ever had from Hertz, Well Done Carloyn
Allan
Added on: 19 Apr 2016
I have booked directly with Hertz for over 10 years, but there price this time for an Escalade was ridiculous, After having an email conversation with Carolyn , she convinced me to try US car hire, Ive booked a Luxury SUV, for 5 weeks in September, Ill let you know how I get on with pick up, BUT her customer service has been way beyond anything I have ever had from Hertz, Well Done Carloyn
Allan
Added on: 19 Apr 2016
Was very impressed with the quick response and professional handling of my queries. I feel very reassured with all the inclusions as I would not like to be surprised with hidden costs. Thank you very much.
Frances Reyes
Added on: 18 Apr 2016
sent an e-mail about a couple of questions the response was very prompt with the answers and pointing me in the right direction
ROBIN
Added on: 04 Apr 2016
Have used US car hire many times for car hire & park tickets always received fantastic prices and customer service, always helpful with any changes or cancellations. I have recommended their services many times to friends & family. Thanks uscarhire for you fantastic service !!
Michelle Silcock
Added on: 03 Apr 2016
Perfect car hire at Washington Dulles. Everything needed was sorted when I booked.
robert anderson
Added on: 27 Mar 2016
Perfect and immediate assistance, thank you!
Vittorio Casolo
Added on: 22 Mar 2016
Excellent service which is second to none. They are the best company to go with with any bookings especially in the US.
Kiron
Added on: 16 Mar 2016
Excellent service by US Car Hire, once again. Very swift response to queries and resolution of issues. Another very satisfied customer.
David Gordon Smith
Added on: 10 Mar 2016
There were IT problems on your website when l made my booking but your staff, Carolyn, did a wonderful job of promptly emailing me to assure me things were in hand. Very good service
gerry cummings
Added on: 02 Mar 2016
We had been recommended US Car Hire by a friend and we found the website easy to use and the process straight forward. Their staff have also been very supportive in helping to resolve an issue we had with Alamo. We would not hesitate to use them again.
Alan Jones
Added on: 26 Feb 2016
Excellent prompt service from both the UK & US team. We have been a customer for an number of years & will continue to be so.
Linda B
Added on: 19 Feb 2016

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