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Feedback from some of our existing car hire customers - Page 10

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

I have been renting cars through UScarhire for a couple of years now and so far it has been smooth sailing keep up the good work
Eric Kharagjitsing
Added on: 26 Sep 2011
My wife and I rented a car from Alamo through your company this summer. We were extremely impressed how smoothly everything went from booking to renting with Alamo.As we are returning to Florida in 2012 it is almost certain we will book again with you! Thank you very much for adding to the enjoyment of our holiday. John Swann
John Swann
Added on: 21 Sep 2011
I have recently returned from my visit to Florida for which I booked my rental car through US Car Hire. I would like to thank you for such a first class service and say that you are the most professional and helpful company I have ever dealt with for car hire and will definitely be booking with you in the future. I would very much recommend you to friends and family on any future plans they make. Thank you very much.
RONALD TRAPNELL
Added on: 20 Sep 2011
Great service, very helpful and good price. It is very reassuring that if in the rare event there is problems with the supplier, UScarhire will follow up, unlike some other companies

Liz Burroughs
Added on: 20 Sep 2011
Due to my unfortunate health circumstances I was unble to travel on email to US Car Hire an I recieved a full refund confirmed to me via email.
We have re scheduled our vacation for Jan 2012 and of course, US Car Hire will provide a vehicle for us.
Many Thanks, Gary
Gary Sheriff
Added on: 19 Sep 2011
Unusual request dealt with expeditiously - Many thanks
Mike Fisher
Added on: 16 Sep 2011
TESTIMONIAL Hi Guys Just a quick word to say thank you, yet again, for the excellent service you provide. It's always painless (and we've used your company in excess of 15 times now) and trouble free. On the one occasion we did have a problem (we were overcharged in the US) it was sorted out promptly and efficiently and we were refunded the overpayment. Once again, thank you very much. Adrian and Brenda Scotter, Norwich, Norfolk, England.
Adrian Scotter
Added on: 16 Sep 2011
iam very pleased with your company and how fast you get back to me with all of my questions and comments. i will definitely tell friends and family of your service. thank you very much.
troy brehaut
Added on: 15 Sep 2011
just like to say thank you for the very good service we have received from you .We have been using your company for at least 10 years and have always had excellent service.Jackie Smart
kenneth smart
Added on: 10 Sep 2011
Had a slight problm on arrival but it was sorted very quickly and efficiantly to my satifaction would definatly use again
Eddie Taylor
Added on: 08 Sep 2011
I have used your company about 6 times and have always found you very efficient and helpfull.Would recommend you to everyone.Will be using you again in the very near future.
Thankyou very much.
David Nicholson
Added on: 07 Sep 2011
In the past few weeks I have encountered so much gross inefficiency with the booking of my holiday that it is with great joy I thank Roulla Dicarlo for the way she solved my problem with speed and efficiency. Thank you Roulla.
Robin Port
Robin Port
Added on: 06 Sep 2011
always had very good service from this firm used them for at least 10years never had any problems at all j.smart
kenneth smart
Added on: 05 Sep 2011
Very professional service could not believe how prompt they were with responding to my enquiries. Searching around for the best deal was pointless as they have the best rates and the option for express car collection with either Dollar / Alamo is excellent. Would definitely recommend 10/10
Tony Ross
Added on: 04 Sep 2011
Impressed by the speed and positivity of response to queries.
James Allister
Added on: 03 Sep 2011
I have just booked another car for my holiday in florida this I have done for a number of years now and I can say without resevation it is one of the best firms that I have dealt with excellent quick responses to any problem that you might have and also very competitive prices
fred mepham
Added on: 28 Aug 2011
We‚ve used USCarhire on a number of occasions, as have friends we‚ve recommended them to. Great service and no hidden extras
Kevin Gawley
Added on: 27 Aug 2011
Just returned from a fantastic holiday in Orlando. We booked a 12 seater for the ten of us through yourselves from Alamo and was allocated a great 15 seater on arrival. Vehicle brilliant and easy to drive. Sat Nav also hired which had been pre-programmed by yourselves with our villa address and all the local attractions, shopping malls etc that we might be interested in. It was a godsend. Thanks for your very efficient service and prompt responses to my queries. I would definitely use your company again and recommend you to my friends.
Jackie James
Added on: 26 Aug 2011
Once again booked our car with this company after previous bookings with them with no hitches at all. Great prompt response to enquiries.
Best company for car hire in the US for brits by far, with the best prices and packages.

Steve Shaw
Steve Shaw
Added on: 20 Aug 2011
US car hire and particularly Roulla Dicarlo have once again been a big help in sorting some reimbursement out for me with Dollar rental. Roulla always answers emails very quickly and has sorted out our problem yet again with speed and efficiency. Very well done.
Simon Anderson
Added on: 19 Aug 2011
impressed by your quick response to my question, put my mind at rest. thank you.
lee stevens
Added on: 19 Aug 2011
As always great service, been using Us Car Hire for the past 5-6 years and will keep doing so and recommending it to everyone.
Raymi J Mejia
Added on: 16 Aug 2011
Outstanding Service. Very helpful Staff (especially Mr Roullia)
We made a mistake during our booking and realized it only when we got the voucher. They rectified the booking and were very helpful and efficient
Milan Vora
Added on: 15 Aug 2011
Have used you two years in a row and been very happy with great service from yourselves and a very worthwhile saving. Thanks
Dave Humphreys
Added on: 14 Aug 2011
Hi, just want to say a great big thank you to Roulla Dicarlo who answered our emails in a friendly manner and extremely quickly.

Fantastic customer service - Thank you
David Brook
Added on: 11 Aug 2011
Thank you to Roulla for sorting out the problem we had when we had to return our car to a different airport due to airline changes. Fantastic service, prompt communication and the personal touch is what makes this company stand out from the others.
We will continue to use and recommend you highly to guests and friends.
Bernadette Worrall
Added on: 10 Aug 2011
very good services always helpfull had no problem at all many thanks.
johannes v norden
Added on: 10 Aug 2011
WE‚VE BEEN ABOUT 15 TIMES TO FLORIDA IN ADDITION TO OTHER US STATES AND PRIOR TO THIS EXPERIENCE WITH YOU WE HAVE ALWAYS FELT EITHER WE HAVE PAID TOO MUCH OR WAS HASSLED INTO BUYING STUFF WE DID‚NT NEED.
THE COMMON SENSE EXTRAS YOU SELL ARE SUPPORTED BY FACTS AND THEN YOU LEAVE IT TO THE BUYER TO DECIDE- WE JUST TOOK ENHANCED ROADSIDE ASSISTANCE BECAUSE WE DID‚NT REALISE SOME OF THE POTENTIAL ISSUES WERE NOT COVERED BY STANDARD RENTAL-BUT I DID‚NT TAKE OUT A GPS /SAT NAV AS I KNOW MY WAY AROUND.
OUR EXPERIENCE OF BOOKING IN THE US ON ARRIVAL HAS BEEN VERY MIXED-COSTLY CONFUSING AND AT THE END OF A LONG HAUL THAT‚S THE LAST NEED NEEDED.
YOURS IS AN EFFICIENT, FRIENDLY, VALUE FOR MONEY SERVICE WITH SOUND CLEAR ADVICE OBVIOUSLY BASED ON EXPERTISE.EXCELLENT!
Jeremy Vaughan
Added on: 10 Aug 2011
Excellent, efficient service. Last minute illness forced change of lead driver 2 days beore departure - absolutely no problem.
Hayley Saunders
Added on: 09 Aug 2011
Thank you for your prompt response.As customer with your company i can only say one thing BRILLIANT SERVICE AND COMUNICATIONS.
Thanks again Alex Hunter.
Alex Hunter
Added on: 09 Aug 2011

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