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Feedback from some of our existing car hire customers - Page 13

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

First time driving in the US. Booking through US Carhire was straightforward and good value for money - did the price comparisons across several sites - and went for the gold option to cover everything (insurance, fuel and additional driver). Initially booked a compact car but ended up paying extra at the airport for a full size car ($14/day extra) due to the number of cases we had. It would have been cheaper to have initially booked the full size car through US Carhire. Would recommend US Carhire and would use them again.
Dr S Joseph
Added on: 31 Jul 2011
I have found your company to be very helpful and very quick to respond also the car hire to include the insurance in the price is excellent you know what you are going to pay,have used your company before and will continue to do so,thanks once again.

William Joy.
William Joy
Added on: 30 Jul 2011
Impressed by the prompt, friendly & helpful response to my enquiry. Thanks-you
Added on: 29 Jul 2011
You guys just deliver time and time again. The slightest hiccup is sorted with speed and courtesy. Customer relations as it should be done. Thank you and I look forward to doing business with you again soon.
Dave Reid
Added on: 28 Jul 2011
This is the first time I have used this company, BUT it will not be the last,very helpful staff nothing was a problem with anything I asked will sertainly be recomending you to all my friends
John Wilson
Added on: 28 Jul 2011
I have just booked with US Car Hire and wanted to say how impressed I am with the prompt response to my enquiries via email and how easy and quick it was to obtain a quote and book a car on the website. In addition, after extensive research, the price quoted was the cheapest I could find on the internet.
Alison Chapman
Added on: 21 Jul 2011
Roulla has been very prompt and professional in answering my questions and initiating a solution. Also, the tone and form in which the communication took place gave me the feeling of being understood, taken serious and being treated as a customer. This is great customer service, thanks so much! - Heini
Heini Buergi
Added on: 21 Jul 2011
hi the response i had was very quick and informative.Thanks
valerie anne melhuish
Added on: 20 Jul 2011
5th year using you guys, never been let down, cars and service A1. Had to amend due to injury this year, exceptional response to e mails. Brilliant
Barry Garnham
Added on: 20 Jul 2011
We are about to embark on our epic journey of America, we have hired two cars one in Indiana and Florida. We have been quite a tricky family to please but you are been exemplary. We are looking forward to collecting the cars which I am sure will be just as good as the service we have received.
Huge thanks. until September!
The Thomas Family
The Thomas Family
Added on: 17 Jul 2011
Excellent service, fast responses and a willingness to help,which is sadly lacking in many companies these days.
Wayne Jackson
Added on: 13 Jul 2011
Thanks Roulla for getting back with the information I needed so promptly
Glen Fitzgerald
Added on: 12 Jul 2011
Roulla has been without question one of the best if not the ‚best‚ person I‚ve ever had the pleasure of working with in any customer service department, nothing has been too much of a problem to resolve, if anyone needs to feel reassured in whether or not to use this company then I can not recommend this company enough, thanks for your help, Paul
Added on: 07 Jul 2011
I have used US CAR HIRE many times and found them great, had no problems and when got to U.S everything went smoothly and I just booked again for august 2011
thank you US CAR HIRE
john lock
Added on: 05 Jul 2011
changed my mind about class of car and wanted a convertible sent an e mail on sunday morning had a reply from roulla dicarlo within 2 hours and within 24 hours car was changed to convertible,your speed and efficiency shone through again gold stars for everyone....many thanks...Rob Lewins
Rob Lewins
Added on: 04 Jul 2011
Excellent and very prompt service. Thank you
Lelsey Toms
Added on: 03 Jul 2011
As a real Dutchman I am very impressed by the excellent service during the last years by US car-hire. Always a quick response to my e-mails and clean answers.

Sure I will always use US car-hire in the future.

Koos Tinga

Greetings from the Lowlands!
Jacobus F Tinga
Added on: 28 Jun 2011
Thank you for your very speedy help in supplying a car voucher in good time to meet my travel needs. The care and friendly service offered is greatly appreciated. I would definitely recommend your organisation to colleagues and friends.
M Armstrong
Added on: 27 Jun 2011
Not a query, just a valid comment, " what a good simple perfect site and service, no faults , no negative comments, will deff use this company again :-)"
Mark Ferguson
Added on: 26 Jun 2011
everytime i go to america i use your services never a problem
Added on: 24 Jun 2011
Time of response to my E-Mail less than 30 minutes.
Exact answer to my question. Fantastic service!!
John Allen

John Allen
Added on: 21 Jun 2011
I made complete mess up of pick up airport conntacted uscarhire problem sorted in minutes
D Knowles
Added on: 21 Jun 2011

It has been a pleasure doing business with you. Car (convertible) was exactly what we asked for. It has been a much smoother experience than going direct to one of the big hire companies with their seemingly endless and complex T&Cs as well as being a lot more affordable!.

Best wishes,

Daniel Cook
Added on: 14 Jun 2011
My mum has a link to your site from her villa website and she was right you are the best. This is our third holiday to florida and the third time we have used your site for our car hire. Yet again you are the best priced and easiest to use website.

Thank you.

S Munn
Added on: 14 Jun 2011
This is the third year in a row that I‚ve used this company to hire a car in Florida, the service I‚ve received on each occasion has been absolutely fantastic which is why I don‚t need to go anywhere else. I recommend them 100% to anyone wanting a trouble-free rental!!
Rhiannon Tarr
Added on: 12 Jun 2011
We were very pleased with the service you company supplied.Roulla Dicarlo was helpful and prompt with each email we sent.
Added on: 07 Jun 2011
Having not quite booked what I wanted, I sent an email and Roulla Dicarlo was extremely helpful changing my booking and giving me advice. She has shown the patience of a saint and is a credit to your company. Thankyou Roulla.
Simon Anderson
Added on: 06 Jun 2011
Great service - booked 8pm one night, voucher received by 6pm next day. Great job Roulla!
Added on: 02 Jun 2011
Very professional site
My query answered within hours
Will use this company again
Added on: 02 Jun 2011
thank you for your quick and efficient reply
stephen robinson
Added on: 01 Jun 2011

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