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Feedback from some of our existing car hire customers - Page 13

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Very good service. On arrival at Tampa, the service was outstanding by both the young man on the Alamo desk and the shuttle bus driver. The only comment I would make is that the return address would have been much easier to find if the Weston hotel had been included in the directions
Colette Cleveland
Added on: 30 Apr 2015
Your arrangements and advice are as usual, second to none. Warnings about Alamo in the States also valid, as every time, without exception, they will spend 5 to 10 minutes arguing with me that the car is too small and that I need an upgrade. If I disagree, they will then try to offload a smaller car on me. To avoid this I go with all paperwork including pictures of cars I have booked, and cars I haven't.!!
Sarah Macaulay
Added on: 28 Apr 2015
Great service, great car- NO ISSUES, Would recommend company
Added on: 27 Apr 2015
Everything was spot on with the hire process and car, will definitely use again on my US trips
Bryan Merrison
Added on: 22 Apr 2015
US Car Hire make it easy to choose and book cars for Florida. I have recommended to several Family and Friends without hesitation.
Thanks, EL, Berkshire.
Edward Lunn
Added on: 21 Apr 2015
(Ref: 61340309) ERA:

Thank you, to Roulla Dicarlo a very prompt and very helpful response. Once again, the excellent service we have come to expect.
Eddie Lunn
Added on: 21 Apr 2015
Many thanks for your prompt action in getting an overpayment for my car hire with Alamo immediately credited to my account. Your service is superb.

J. Hammond
Jacqueline Hammond
Added on: 18 Apr 2015
good service, pleasant staff, quick and easy, would use again.
Derek Lawson
Added on: 18 Apr 2015
Just a comment about our car rental - whilst UScarhire.com ensured that the transaction was very easy, we would be hesitant to use the Four Points Orlando location again due to the condition of the vehicle we received. The inside had been cleaned, but the outside was filthy! We complained to Alamo ag the time of collection, who shrugged and said that there were no car washing facilities on site. We asked what happened if the car was dirty, they said they just rent it out in that condition and that we could take it or leave it! Clearly, we took the car but would not rent from this location again if cars are delivered in such a condition.

Otherwise, the rental went fine, thank you!
Stuart Drapier
Added on: 13 Apr 2015
Very impressed with the communication regarding cancelling an order

Problem was partly mine but staff very helpful
John Malkin
Added on: 13 Apr 2015
Made an inquiry prior to booking a car with uscarhire. Response was prompt and provided clarity. Have booked with uscarhire several times before - always a pleasure.
Added on: 07 Apr 2015
Thank you for a painless car hire experience. Just had the best holiday ever in Florida. Will definitely use again when we return to the US.
Craig Wright
Added on: 03 Apr 2015
Receipt now received. Thank you for your excellent, prompt service as always.


Ian Harmer
Added on: 26 Mar 2015
I have used US car hire on my last 8 visits to the U.S. service has always been brilliant and any queries promptly answered thanks Rob Davis
Rob Davis
Added on: 18 Mar 2015
I needed to ask a few questions before booking a car in the USA. The US Car Hire site gave much more detail than most of the others where it seemed you don‚t get the detail on the options until you arrive. My queries re crossing a state line and roadside assistance were replied to promptly so I‚m happy to book and give them a go.
Eddie Haworth
Added on: 04 Mar 2015
I use this company every year, so much easier than hiring at the airport. Everything is taken care of and the staff are helpful 5*.
Bob Bowdler
Added on: 03 Mar 2015
This the second time I have used your company, and both times had very good service from you, and will be recommending you to friends.

Alan Flax

Alan Flax
Added on: 02 Mar 2015
Once again after so many years of excellent service and support we rent again our minivan via uscarhire.

No doubt the best!

Greetings from the Netherlands!
Koos Tinga
Added on: 28 Feb 2015
Thanks so much for the super efficient and friendly service you gave me. Before I found your site, I spent ages online trawling through the many rental firms, getting further confuised by insurance cover etc and your site took all the difficulty away. If picking up and bringing back my car is as easy as using your site, it will be a perfect holiday!
Carol Ann Parker
Added on: 23 Feb 2015
Todo Excelente, son mis opcion n 1 para alquileres de auto.
Angel Rivas
Added on: 18 Feb 2015
I have used US car hire for many years, all without problem and at excellent prices. One of the reasons beside the simplicity of booking was the excellent testimonials from people. When my airline changed flight times I found out for myself how super Roulla and the team are at responding to problems. It was only a small problem but still it was sorted fast and efficiently. Great company
ken vickers
Added on: 16 Feb 2015
Luis Castillo
Added on: 16 Feb 2015
I always use this company as it‚s 100% first class service. No hidden charges. This time I booked my car again with them and stupidly put the wrong details in. Was a little nervous thinking it would be a problem but no worries. Email replied to in 30 mins and sorted. Don‚t use anyone else. Best available by far.
Russell Mitchell
Added on: 16 Feb 2015
Thanks Roulla for the excellent customer service. Much appreciated
John Cleland
Added on: 12 Feb 2015
Somehow my booking was duplicated, but after a email, it was sorted out quickly

Colette Cleveland
Added on: 10 Feb 2015
Just returned from another trip to Orlando and my third rental with you and Alamo.

Would I rent in future from anyone else? why would I even consider it.

Brilliant service as ever.

Thank you
Added on: 07 Feb 2015
Just returned from another trip to Orlando and my third rental with you and Alamo.

Would I rent in future from anyone else? why would I even consider it.

Brilliant service as ever.

Thank you
Added on: 07 Feb 2015
Not only are the rental rates great but the customer service is the best you‚ll ever find. Thank you for another great rental experience!
Jim Russell
Added on: 04 Feb 2015
Excelente servicio. Sin sorpresas!!
Remmi Dominguez
Added on: 03 Feb 2015
Everthing was great¡¡¡¡ I rent with you all the time...
Ramon Matos
Added on: 31 Jan 2015

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