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Feedback from some of our existing car hire customers - Page 13

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

It´s a very good service, thanks.
JOSE LUIS FLORES-MACHADO
Added on: 10 Dec 2010
Thanks - Very quick response to add the dollar express number to our booking. Last year we used US Car Hire for our trip to Florida, and it was great.
L Wright
Added on: 09 Dec 2010
Thank you very much for your prompt help with our car hire, following a medical problem which necessitated several changes to our initial order. Roulla dealt with it in a speedy and very helpful manner. Brilliant service as usual - cannot recommend uscarhire more highly.
P Fraser
Added on: 08 Dec 2010
We have used this service web site and couldn‚t believe the Price. It saved us well over half of what we used to pay going directly to the company of the rental agency. We will surley use this site for all our trips to florida.


Randy Johnston
Added on: 26 Nov 2010
Very efficient service and good prices, too!
We would definately recommend!
Thanks for sorting out our little problem at the end so quickly and with no quibble. Thanks again!
James Bradley
Added on: 24 Nov 2010
Thank you for being very helpful when we had to postpone our car hire several times due to illness. You made our lives easier during a difficult period. Many Thanks.
Roger Hyland
Added on: 20 Nov 2010
Unfortunately, I had to cancel my booking, but you dealt with my request quickly and efficiently. Many Thanks.
Malc Lloyd
Added on: 13 Nov 2010
Excellent service - it is a pleasure to be able to have all of our questions answered - the website is easy to use, our emails are answered promptly and the best part is that the prices are fair and thereare no "hidden fes,e tc." By far, the best company I have dealt with when traveling.
Jan Murphy
Added on: 12 Nov 2010
The best after sales service ever, reliable and totally internet safe. Order with confidence.
John Charlton
Added on: 05 Nov 2010
We found that we had made a major mistake while booking & paying on line, we contacted US CAR HIRE,and they sorted it out without a problem within minute‚s of receiving my email, top notch please do not go past this company. AAAAAAA
Kenneth Redmond
Added on: 03 Nov 2010
excelent service and Roulla was more than helpfull
lynne young
Added on: 03 Nov 2010
Thank you for your prompt response.
I have been trying to contact another company that we are using for our flights and it has been a complete nightmare trying to sort issues out with them.
B Howell
Added on: 29 Oct 2010
Dear Team of US Car Hire:

Thanks you for a efficiently and kindness service. Congratulations

Sincerly

Jose Luis Villamil Urzaiz
Jose Luis Villamil Urzaiz
Added on: 26 Oct 2010
I have a holiday home in Florida and always use you to book my hire car. It is very simple to use your website, competitive price, and most importantly the insurance options are very easy. I always book the gold level, and know that I have nothing extra to pay for insurance when I get there. On two occasions I have had to change my bookings and you have been very prompt, easy to contact and very helpful.
James Ellis
Added on: 24 Oct 2010
Have used USCar Hire for a number of years, when hiring cars in Florida, and I have always received an excellent service from them. Would definitely recommend them.
Peter Harding
Added on: 23 Oct 2010
had to change my booking, had fantastic help and service from Roulla Dicarlo, will definately use you again
Siegbert Mandelbaum
Added on: 20 Oct 2010
We have just booked our hire car for the 3rd time as we have always had fantastic service & have recommended you to all our friends! Keep up the good work!
Andy Burgess-Farrant
Added on: 20 Oct 2010
everything went acording to plan and reasonable compared to usa websites.only problem was no booklet or car manual-not your prob though but perhaps a word with alamo?
re above as you cannot be contacted by phone you should not have comment by dave norton re helpful voice on end of phone (note added by USCarHire - on the voucher we send you is a phone number you can call in case of difficulties)
gerry
Added on: 19 Oct 2010
Very quick answer, efficient and friendly. Thanks very refreshing in an otherwise robotic response World.
David Smith
Added on: 19 Oct 2010
Excellent service once again and thanks for helping me take advantage of Alamo‚s lower rates. Your response as always was fast and friendly. Earlier this year I had a car booked at the time of the Volcanic ash cloud and had all the uncertainty as to whether we would be able to fly or not. You went out of your way to help us offering a number of alternatives to our original booking. As it turned out we were able to fly out and back as planned, but it was a big help to know we had other options from US Car Hire. I would recommend US Car Hire to anyone who wants to hire a car for their Florida vacation .
David Walker
Added on: 17 Oct 2010
I can‚t fault this company‚s customer service. They get straight back to you if you have any problems or queries and are always happy to help you out.
Brilliant!
Garry Tyler.
garry tyler
Added on: 13 Oct 2010
Thank you for your quick service changing my date.Myself and parents have used uscarhire in the past without any problems and will use again.
William
Added on: 13 Oct 2010
I have used your services on numerous occasions for the past 4 - 5 years and without exception have received excellent and speedy service. I have recommended your services to friends and colleagues which also have the same experience. Keep up the good work.
Matthias Kjartansson
Added on: 12 Oct 2010
i have booked with you for the last trip and the new one for next year and have been really impressed with the service recieved thanks for changing the booking for next year we really appreciate it
lynda bailey
Added on: 10 Oct 2010
Easy to follow website with all relevant information. Prompt replies to my request for booking 2 cars If we get complimentary upgrades as suggested we will be very satified but wont know until we collect
barry Carr
Added on: 10 Oct 2010
Roulla Dicarllo is a credit to your company! A (very) late request to change part of our booking was dealt with swiftly and hassle free. Will always hire with you guys in the future!!
Tom Hastings
Added on: 09 Oct 2010
Service has been great. Very friendly and very quick to answer any questions.
Jill Belford
Added on: 05 Oct 2010
Thanks for your prompt reply.
Mr S Wild
Added on: 04 Oct 2010
Booked a couple of times with USCARHIRE and very impressed with the service I have had. I have had to make changes to my booking on more than one occasion, but its never a problem with these guys, and you dont get charged either. Look no further for care hire.
John Charlton
Added on: 28 Sep 2010
We booked the car rather at the last minute but the car voucher arrived within a few hours and on a Saturday afternoon - Many thanks
Michael Fisher
Added on: 25 Sep 2010

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