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Feedback from some of our existing car hire customers - Page 13

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

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As a real Dutchman I am very impressed by the excellent service during the last years by US car-hire. Always a quick response to my e-mails and clean answers.

Sure I will always use US car-hire in the future.

Koos Tinga

Greetings from the Lowlands!
Jacobus F Tinga
My mum has a link to your site from her villa website and she was right you are the best. This is our third holiday to florida and the third time we have used your site for our car hire. Yet again you are the best priced and easiest to use website.

Thank you.

S Munn
Time of response to my E-Mail less than 30 minutes.
Exact answer to my question. Fantastic service!!
John Allen

John Allen
everytime i go to america i use your services never a problem
Not a query, just a valid comment, " what a good simple perfect site and service, no faults , no negative comments, will deff use this company again :-)"
Mark Ferguson
I just came back from my trip, and for the forth time using US Car Hire simply great service. No regrets at all, looking forward to use it again and recomending it to my friends and relatives.
Raymi Mejia
Again a speedy response to a last minute booking.
Great service.
Neil Frost
once again hired from you in Orlando via Dollar. Excellent service we walked straight to the garage and had a good choice of cars - no muss no fuss. Picked a Hyundai Sonata what a terrific car and good on fuel. Will be back next trip.
John Stewart
Ive had excellent customer service from US Car Hire. We booked one car to rent for two days in Florida, got the voucher well in advance and a really smooth service. I am currently still abroad and in the process of hiring a second car through this website! Fully recommended!!
Thanks Roulla for getting back with the information I needed so promptly
Glen Fitzgerald
Excellent service, fast responses and a willingness to help,which is sadly lacking in many companies these days.
Wayne Jackson
Hi, just want to say a great big thank you to Roulla Dicarlo who answered our emails in a friendly manner and extremely quickly.

Fantastic customer service - Thank you
David Brook
Have used you two years in a row and been very happy with great service from yourselves and a very worthwhile saving. Thanks
Dave Humphreys
Outstanding Service. Very helpful Staff (especially Mr Roullia)
We made a mistake during our booking and realized it only when we got the voucher. They rectified the booking and were very helpful and efficient
Milan Vora
As always great service, been using Us Car Hire for the past 5-6 years and will keep doing so and recommending it to everyone.
Raymi J Mejia
US car hire and particularly Roulla Dicarlo have once again been a big help in sorting some reimbursement out for me with Dollar rental. Roulla always answers emails very quickly and has sorted out our problem yet again with speed and efficiency. Very well done.
Simon Anderson
impressed by your quick response to my question, put my mind at rest. thank you.
lee stevens
Once again booked our car with this company after previous bookings with them with no hitches at all. Great prompt response to enquiries.
Best company for car hire in the US for brits by far, with the best prices and packages.

Steve Shaw
Steve Shaw
Just returned from a fantastic holiday in Orlando. We booked a 12 seater for the ten of us through yourselves from Alamo and was allocated a great 15 seater on arrival. Vehicle brilliant and easy to drive. Sat Nav also hired which had been pre-programmed by yourselves with our villa address and all the local attractions, shopping malls etc that we might be interested in. It was a godsend. Thanks for your very efficient service and prompt responses to my queries. I would definitely use your company again and recommend you to my friends.
Jackie James
We‚ve used USCarhire on a number of occasions, as have friends we‚ve recommended them to. Great service and no hidden extras
Kevin Gawley
I have just booked another car for my holiday in florida this I have done for a number of years now and I can say without resevation it is one of the best firms that I have dealt with excellent quick responses to any problem that you might have and also very competitive prices
fred mepham
Excellent Job Roulla, once again you have been so very helpful, and quick to respond. US car hire is one of the best car rental companies, as it does as it says on its website! Keep up the good work!
J Swann
Needed to change pick up and drop off times shortly after booking. US car hire sorted this out very quickly and sent a confirming emailing, professional and reassuring. Thank you
G Harper
Thank you for your very prompt service in our booking and making amendments to it. We would definitely use you again.
On line chat service was excellent, prompt and detailed.

It helped to sort things out before booking a vehicle.

Thanks very much US Car Hire.
andrew withers
Simple, direct, no nonsense car hire at a great price. A refreshing change.
John Aitken
Carolyn parry at the uk office was really helful when my booking on line failed twice.Prompt relies and assurance with offers to help were first class. great company with real deals well done everyone
trevor beddowes
would just like to say that Carolyn and her collegues at us carhire have been absolutely super to deal with. we use them every time we go to the states and have never had a problem, even if you need to change your booking requirements. Thanks again for everything.
anne savage

Hello Carolyn:

I am very grateful to you for all your attention and time you spent for the return of improper charges possible.

Regardless of the money, that few people left over; few people, regardless of their work, are given the time and space in the best way possible, to follow up on an issue so personal.

People say that life does well, who acts well. I‚m sure you are a happy person. God must love you.

Thanks for all your attention, and please, if there‚s anything I can do for you in the future, it will be a pleasure. You never know.

With admiration and respect.

Edgar Alfaro.

Edgar Alfaro

I would just like to say that I was very happy with the prompt helpful reply I received from your agent Carolyn Parry.
Archie Smith

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