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US Car Hire

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Feedback from some of our existing car hire customers - Page 17

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

WE‚VE BEEN ABOUT 15 TIMES TO FLORIDA IN ADDITION TO OTHER US STATES AND PRIOR TO THIS EXPERIENCE WITH YOU WE HAVE ALWAYS FELT EITHER WE HAVE PAID TOO MUCH OR WAS HASSLED INTO BUYING STUFF WE DID‚NT NEED.
THE COMMON SENSE EXTRAS YOU SELL ARE SUPPORTED BY FACTS AND THEN YOU LEAVE IT TO THE BUYER TO DECIDE- WE JUST TOOK ENHANCED ROADSIDE ASSISTANCE BECAUSE WE DID‚NT REALISE SOME OF THE POTENTIAL ISSUES WERE NOT COVERED BY STANDARD RENTAL-BUT I DID‚NT TAKE OUT A GPS /SAT NAV AS I KNOW MY WAY AROUND.
OUR EXPERIENCE OF BOOKING IN THE US ON ARRIVAL HAS BEEN VERY MIXED-COSTLY CONFUSING AND AT THE END OF A LONG HAUL THAT‚S THE LAST NEED NEEDED.
YOURS IS AN EFFICIENT, FRIENDLY, VALUE FOR MONEY SERVICE WITH SOUND CLEAR ADVICE OBVIOUSLY BASED ON EXPERTISE.EXCELLENT!
Jeremy Vaughan

Added on: 10 Aug 2011

Thank you to Roulla for sorting out the problem we had when we had to return our car to a different airport due to airline changes. Fantastic service, prompt communication and the personal touch is what makes this company stand out from the others.
We will continue to use and recommend you highly to guests and friends.
Bernadette Worrall

Added on: 10 Aug 2011

Excellent, efficient service. Last minute illness forced change of lead driver 2 days beore departure - absolutely no problem.
Hayley Saunders

Added on: 09 Aug 2011

Thank you for your prompt response.As customer with your company i can only say one thing BRILLIANT SERVICE AND COMUNICATIONS.
Thanks again Alex Hunter.
Alex Hunter

Added on: 09 Aug 2011

Thank you very much for such a prompt response to my e-mail enquiry especially over a weekend. I would like to confirm that I have proceeded with my booking through your company and would certainly recommend you to friends and family based on my experience so far. Also your website is one of the easiest to follow and very clear. Congratulations.
Ron Trapnell

Added on: 07 Aug 2011

As always, fantastic service and quick responses to our questions.
We would not rent with any other company but yours.

Renee Schouten

Added on: 04 Aug 2011

I always, always recommend US car hire to all my guests and use them myself 2 to 3 times a year. The service is fantastic and if a problem arises it is dealt with promptly and efficiently as it was with me this week. Another plus is that other companies charge administration fees for any changes this cpmpany doesn‚t
Cameron Robertson

Added on: 03 Aug 2011

excellent service,airline changed flight times ,easily solved
with the US care hire team
thanks ,certanly use you in the future
ray hill

Added on: 02 Aug 2011

First time driving in the US. Booking through US Carhire was straightforward and good value for money - did the price comparisons across several sites - and went for the gold option to cover everything (insurance, fuel and additional driver). Initially booked a compact car but ended up paying extra at the airport for a full size car ($14/day extra) due to the number of cases we had. It would have been cheaper to have initially booked the full size car through US Carhire. Would recommend US Carhire and would use them again.
Dr S Joseph

Added on: 31 Jul 2011

I have found your company to be very helpful and very quick to respond also the car hire to include the insurance in the price is excellent you know what you are going to pay,have used your company before and will continue to do so,thanks once again.

William Joy.
William Joy

Added on: 30 Jul 2011

Impressed by the prompt, friendly & helpful response to my enquiry. Thanks-you
Ian

Added on: 29 Jul 2011

You guys just deliver time and time again. The slightest hiccup is sorted with speed and courtesy. Customer relations as it should be done. Thank you and I look forward to doing business with you again soon.
Dave Reid

Added on: 28 Jul 2011

This is the first time I have used this company, BUT it will not be the last,very helpful staff nothing was a problem with anything I asked will sertainly be recomending you to all my friends
John Wilson

Added on: 28 Jul 2011

I have just booked with US Car Hire and wanted to say how impressed I am with the prompt response to my enquiries via email and how easy and quick it was to obtain a quote and book a car on the website. In addition, after extensive research, the price quoted was the cheapest I could find on the internet.
Alison Chapman

Added on: 21 Jul 2011

Roulla has been very prompt and professional in answering my questions and initiating a solution. Also, the tone and form in which the communication took place gave me the feeling of being understood, taken serious and being treated as a customer. This is great customer service, thanks so much! - Heini
Heini Buergi

Added on: 21 Jul 2011

hi the response i had was very quick and informative.Thanks
valerie anne melhuish

Added on: 20 Jul 2011

5th year using you guys, never been let down, cars and service A1. Had to amend due to injury this year, exceptional response to e mails. Brilliant
Barry Garnham

Added on: 20 Jul 2011

We are about to embark on our epic journey of America, we have hired two cars one in Indiana and Florida. We have been quite a tricky family to please but you are been exemplary. We are looking forward to collecting the cars which I am sure will be just as good as the service we have received.
Huge thanks. until September!
The Thomas Family
The Thomas Family

Added on: 17 Jul 2011

Excellent service, fast responses and a willingness to help,which is sadly lacking in many companies these days.
Wayne Jackson

Added on: 13 Jul 2011

Thanks Roulla for getting back with the information I needed so promptly
Glen Fitzgerald

Added on: 12 Jul 2011

Roulla has been without question one of the best if not the ‚best‚ person I‚ve ever had the pleasure of working with in any customer service department, nothing has been too much of a problem to resolve, if anyone needs to feel reassured in whether or not to use this company then I can not recommend this company enough, thanks for your help, Paul
PAUL WILSON

Added on: 07 Jul 2011

I have used US CAR HIRE many times and found them great, had no problems and when got to U.S everything went smoothly and I just booked again for august 2011
thank you US CAR HIRE
JOHN LOCK
john lock

Added on: 05 Jul 2011

changed my mind about class of car and wanted a convertible sent an e mail on sunday morning had a reply from roulla dicarlo within 2 hours and within 24 hours car was changed to convertible,your speed and efficiency shone through again gold stars for everyone....many thanks...Rob Lewins
Rob Lewins

Added on: 04 Jul 2011

Excellent and very prompt service. Thank you
Lelsey Toms

Added on: 03 Jul 2011

As a real Dutchman I am very impressed by the excellent service during the last years by US car-hire. Always a quick response to my e-mails and clean answers.

Sure I will always use US car-hire in the future.

Koos Tinga

Greetings from the Lowlands!
Jacobus F Tinga

Added on: 28 Jun 2011

Thank you for your very speedy help in supplying a car voucher in good time to meet my travel needs. The care and friendly service offered is greatly appreciated. I would definitely recommend your organisation to colleagues and friends.
M Armstrong

Added on: 27 Jun 2011

Not a query, just a valid comment, " what a good simple perfect site and service, no faults , no negative comments, will deff use this company again :-)"
Mark Ferguson

Added on: 26 Jun 2011

everytime i go to america i use your services never a problem
pete

Added on: 24 Jun 2011

Time of response to my E-Mail less than 30 minutes.
Exact answer to my question. Fantastic service!!
John Allen

John Allen

Added on: 21 Jun 2011

I made complete mess up of pick up airport conntacted uscarhire problem sorted in minutes
D Knowles

Added on: 21 Jun 2011

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