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Feedback from some of our existing car hire customers - Page 12

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

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Brilliantly speedy clear response to an email question asked late on a Saturday afternoon.
E G Wilson
Added on: 29 Jan 2011
SINCE FINDING US CAR HIRE ON THE WEB WE HAVE ALWAYS USED THEM
AND EVERYTHING HAS BEEN REALLY SMOOTH RUNNING, IF WE HAVE A QUERY IT IS ALWAYS DEALT WITH EFFICIENTLY AND PROMPTLY.
THE ADDED BONUS IS THAT THE PRICES ARE REALLY GOOD BETTER THAN GOING TO THE COMPANIES DIRECT. WE WILL CONTINUE TO USE US CAR HIRE.FIRST CLASS.
FRANK RANDALL
Added on: 28 Jan 2011
Great service so far. Quick response via email. Will follow this up after I pick up the car.
David Dalton
Added on: 26 Jan 2011
many thanks for your service, I‚ve changed my order so many times now that I can not remember. Roulla a member of your staff has been a very pleasant person to deal with and no issue has been a problem for him. Many thanks and I will definitely use this company again. Thank you... can‚t wait to get there
PAUL WILSON
Added on: 26 Jan 2011
thanks for your assistance it helps when wanting to make a decision when booking.


lesley Becker
Added on: 24 Jan 2011
I shall surely recommend USCarhire to everyone I know. The service they have shown in my case is fantastic. Many thanks.
Svein Ericsson
Added on: 24 Jan 2011
Once again very good service for Orlando. Second time we used you the best by far, after 16 years of Orlando trips. Thank you. Hope to get same car as last year?.. Hans R Hodgson.
Mr Hans R Hodgson
Added on: 20 Jan 2011
Have just rented a car from Alamo via yourselves for May 2011. The price through uscarhire.co.uk was HALF the price my travel agent quoted me. Fantastic value and will definitely be dealing with you on my future trips to the USA.
Ian Harmer
Added on: 20 Jan 2011
I am extremely impressed how efficient the staff of US Car Hire are.
I have been dealing with Roulla, and replies to my requests have been very graciously and speedily dealt with. John Swann
John Swann
Added on: 19 Jan 2011
Prompt and full reply to my email questions, thanks
David Hine
Added on: 18 Jan 2011
So impressed by your ability to sort out problems with rental companies quickly and with no hassles!
David Watters
Added on: 15 Jan 2011
thanks for the fast response, very impressed
Mike Slattery
Added on: 09 Jan 2011
Excellent Service Would use again.
Jackie Donoghue
Added on: 30 Dec 2010
Have used this company on more than one occasion, very easy to deal with and great prices. Had travel issues recently due to bad weather, all changes to the Car Hire dates were handled quickly and effectively and without any suggestion of charges. Great service!
Alan Hall
Added on: 28 Dec 2010
if a word defines this service is maravilloso which means wonderful in english.due to Boston storm the airline cancel the flight and in less than i hour i received the new changes in my itinerary,thanks to the team of carhire
jose cantisano
Added on: 27 Dec 2010
My daughter was rushed into hospital the day before she was due to fly to Florida, we contacted your company to cancel the car hire and we were given a full refund. Excellent professional service you won‚t go wrong using this company.
Paul Yardley
Added on: 24 Dec 2010
The response to my query was very prompt.
The suggestion to make extra copies of the car rental vouchers was excellant as I would not have thought of that.
Thank you so much for putting my mind at ease.
Lets hope the car rental folk (alamo) will be as efficient.
thank you
Findlay
Added on: 22 Dec 2010
Rouella, as always very quick and prompt with replies to questions/changes to bookings. We have used this site numerous times and have always received excellent service. Roger is always on hand to help as well.
Karen Hewitt
Added on: 21 Dec 2010
Brilliant after-sales service, after hours even! I had a reply to a query at 8.30 at night. Thanks so much.
Lynne Rees
Added on: 21 Dec 2010
Great service best prices
Eduardo Javier Roche Rivero
Added on: 16 Dec 2010
Thanks so much for your really prompt customer service prior to my holiday. 2nd time using you and really impressed with your service
Jo Fox
Added on: 14 Dec 2010
I was very happy with the speed in which Roulla Dicarlo of US Car hire responded to my query - within 12 hours a mistake in the booking was corrected and the voucher details updated. Also very constructive advice regarding child car seat hire.
Qasim
Added on: 13 Dec 2010
I have just booked, and if the remainder of the transaction goes as well I will be very pleased.John Swann
John Swann
Added on: 11 Dec 2010
It´s a very good service, thanks.
JOSE LUIS FLORES-MACHADO
Added on: 10 Dec 2010
Thanks - Very quick response to add the dollar express number to our booking. Last year we used US Car Hire for our trip to Florida, and it was great.
L Wright
Added on: 09 Dec 2010
Thank you very much for your prompt help with our car hire, following a medical problem which necessitated several changes to our initial order. Roulla dealt with it in a speedy and very helpful manner. Brilliant service as usual - cannot recommend uscarhire more highly.
P Fraser
Added on: 08 Dec 2010
We have used this service web site and couldn‚t believe the Price. It saved us well over half of what we used to pay going directly to the company of the rental agency. We will surley use this site for all our trips to florida.


Randy Johnston
Added on: 26 Nov 2010
Very efficient service and good prices, too!
We would definately recommend!
Thanks for sorting out our little problem at the end so quickly and with no quibble. Thanks again!
James Bradley
Added on: 24 Nov 2010
Thank you for being very helpful when we had to postpone our car hire several times due to illness. You made our lives easier during a difficult period. Many Thanks.
Roger Hyland
Added on: 20 Nov 2010
Unfortunately, I had to cancel my booking, but you dealt with my request quickly and efficiently. Many Thanks.
Malc Lloyd
Added on: 13 Nov 2010

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