Florida Car Hire, California Car Hire and all US Car Hire

iTunes Store    Play Store    Apple Watch app

Feedback from some of our existing car hire customers - Page 12

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Excellent service especially as we missed our initial flight. The assistance we had was first class and much appreciated.
Stephen Bramley
Added on: 12 Sep 2015
I have used this company several times now and they have always been spot on with there service and i have never had any problems.I would recommend this company to anyone,top service as always guy.Thankyou once again Paul
Added on: 05 Sep 2015
Excellent prompt, friendly and professional service as always which is why I have I continue to use Us Car Hire when travelling to Florida. (20 + Years). Rates are always the best too
Dave Kelly
Added on: 02 Sep 2015
The best car hire company I have ever used. easy to deal with, get exactly what you order and they are very reasonably priced and very friendly. Would recommend them to anyone travelling to the US.
Joanne Cross
Added on: 20 Aug 2015
UsCar Hire are one of the best companies I have dealt with. Communication and feedback are first class. They even updated thier app twice to solve problems I was having. If they sold lager, it would probably be the best in the World. 10/10
Dave C
Added on: 17 Aug 2015
Was very impressed with service after we came home. We had been charged for gas we didnt actually get (car was one third full) but I didnt notice it on receipt of car. Hire company was dismissive but USCarHire got it back for us with minimum hassle. Great service. Will use every time now.
Added on: 05 Aug 2015
US Car Hire: One of the fastest and most efficient companies I have come across. 5 STAR+
Dave Crowther
Added on: 04 Aug 2015
I‚ve made 2 changes to my car-hire booking and both were accommodated promptly and without any additional charges. Cannot recommend this company highly enough - have been using them since we first went to Florida 10 years ago. Well done US Car Hire and keep up the great customer service.
Louise Johnson
Added on: 04 Aug 2015
I‚ve made 2 changes to my car-hire booking and both were accommodated promptly and without any additional charges. Cannot recommend this company highly enough - have been using them since we first went to Florida 10 years ago. Well done US Car Hire and keep up the great customer service.
Louise Johnson
Added on: 03 Aug 2015
I discovered US Car Hire 5+ years ago. I have never used another rental company since. They save HALF the cost compared to the INSURANCE loaded on my all major car companies. You are the BEST. Thank you, sincerely. Patrick
Patrick Kavanagh
Added on: 31 Jul 2015
excellent service

booked 2 cars for a family holiday in Florida but only needed 1 due to hire car being bigger than we thought I asked for a refund via email my money was in my bank within 2 days no hassle no quibble money was refunded

excellent customer service

thank you
Richard Turrell
Added on: 30 Jul 2015
quick response to my query

Thank you
Rob hepworth
Added on: 30 Jul 2015
Prompt service and staff always there to help
Adrian Farrar
Added on: 28 Jul 2015
I would like to take this opportunity to say thank to Roulla for sorting my booking in a very quick and efficient way

I have used uscarhire for a number of years as I have found them to be the best allround car hire company

Roy Hammond
Added on: 16 Jul 2015
Third time I gave booked with UScarhire and have had no problems at all. Very good customer service and the cars I have hired have all been in new condition.
Andy Beal
Added on: 14 Jul 2015
I would like to thank you for all the help you have given me in booking my car. Your responses to any queries I have had have been answered in full immediately. I will defiantly recommend & use uscarehire again
Pamela Harris
Added on: 07 Jul 2015
Have used the services in the past and have always found the service to be excellent! We are impressed with the service we have received and would definitely recommend
Julie Lock
Added on: 06 Jul 2015
Great service and prices and fabulously efficient when I wanted to change a pick-up point for 2nd booking. Nothing too much trouble.
Jim Connor
Added on: 29 Jun 2015
The service was excellent
MIGUEL gonzalez
Added on: 16 Jun 2015
Everything worked perfectly, no extra costs, and the best possible price.
Katie Bradshaw
Added on: 15 Jun 2015
We normally fly into Orlando International Airport, however this time it was cheaper to fly into Tampa with B.A
We used Alamo self service kiosk as usual which is very quick and easy to navigate. We had booked a intermediate suv, the only negative was the lack of choice when collecting, I believe there where only 3 or 4 vehicles in this category and some were the same make. I know Orlando International is a larger airport, but in previous years there has been much more choice in this category.
The holiday was great(as usual) and I am sure we will book again with you next year.

Andrew George
Added on: 13 Jun 2015
Thank you for your speedy reply

Raymond Skull
Added on: 09 Jun 2015
The app is excellent and very easy to use. The customer services team were friendly and couldn't be more helpful and handled my query very promptly. The vehicle was as described with no extra hidden costs and the pick up and drop off were very quick and easy with the ability to use the self check in booths. The overall experience was without doubt superb and will be definitely using US Car Hire again.
Many thanks James Wintle
James Wintle
Added on: 06 Jun 2015
I live in the UK and used you guys on my first trip to the USA.

Very impressed whole process was straightforward with plenty of good advice. When I had questions these were promptly dealt with. Definitely use you again and more than happy to recommend to friends and family.
Pete Northcote
Added on: 05 Jun 2015
Very quick service ever hepful when I hit wrong dates to help me modify booking can‚t wait to get out their now and pick up car and enjoy florida knowing stress of hiring car is all sorted
Adrian tucker
Added on: 02 Jun 2015
Service and advice from you guys outstanding.
Vehicle very good, although GPS gave up the ghost but Alamo exchanged with no problem.
One thing they could have done better is explain the toll system. Found some info on a pre registered pass but never really understood it. There was a charge after car returned presumably toll fees but not really sure.
Apart from that all good.
Peter Northcote
Added on: 31 May 2015
We had a great time

Thank You
Added on: 25 May 2015
Great service. Used many times, if you have a query they will sort straight away. Highly recommended
Denise Breheny
Added on: 22 May 2015
I can‚t praise US Car Hire enough for the service they provide. I dealt with Roulla Dicarlo throughout throughout our hire and would like to say a huge thank you; emails were dealt with immediately, everything went exactly to plan, and we will definitely use US Car Hire again on any future trips. Fantastic service.
Pamela Vinnicombe
Added on: 20 May 2015
There was a slight problem in ordering which was quickly and professionally rectified. Highly recommended .............
Mike Elliott
Added on: 19 May 2015

Send Us Your Comments