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Feedback from some of our existing car hire customers - Page 12

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Roulla, thank you for always answering questions so promptly, the service is wonderful.
Andrena Crawford
Added on: 22 Mar 2011
Unfortunately we had to cancel our car hire at 24 hours notice owing to a family death. Roulla was quick to respond, cancelling the booking and refunding us without any argument. we‚ve used this company several times before and as well as providing a competitive and hassle free package, the service follow up is great should you need it. needless to say we‚ll use them again.
Richard Faunt
Added on: 22 Mar 2011
I had experince a slight problem with you website. Once I contacted you to notify you of the problem, your response was immeadiate and the problem was rectified straight away. Many thanks to Roulla Dicarlo, first class customer service.
John Ford
Added on: 22 Mar 2011
Instant reply to a query- excellent
Jim Espley
Added on: 17 Mar 2011
Great service. Thank you so much for the assistance in securing hand controls for the car.
Sif Holst
Added on: 15 Mar 2011
Thank you very much for changing the location from Orlando to Miami Intl Airport, very much appreciated. Best regards Rui Figueiredo
Rui Carlos Figueiredo
Added on: 15 Mar 2011
Booked 3 lots of USA hire with this company, very impressed with website and most importantly the excellent customer service from Roulla who answered our (many!) questions promptly and efficiently. This made booking process very streamlined and easy - Would highly recommend Company to other Brits booking cars in USA. AAAA+++ Thanks again
DL Vaughan
Added on: 12 Mar 2011
Very quick and excellent service. Been using using service for may years and always the same. This time had to request change in booking dates. Completed without any problems at all.
Bill Bridge
Added on: 12 Mar 2011
So far, I‚m impressed on how fast you solved my change of schedule issue. Great job.
pedro rosado
Added on: 10 Mar 2011
It is a great service from roger parry congratulacions!!!
I like this page,
vanessa castaldi
Added on: 19 Feb 2011
Fantastic service and very competative rates were the cheapest by far than any other company when I checked the comparisons. Very quick respone when you have queeries or need to change your booking. Overall 10/10 Excellent service and value for money.
Jenny Porter
Added on: 17 Feb 2011
Well, I´m from Mexico, so, i will leave my coments in spanish:
Siempre he conseguido el mejor precio en USA con ustedes. He querido cambiar de categoria de auto y he perdido mi voucher, y siempre he recibido respuesta en menos de 24Hrs. Muchas gracias por su servicio. EXCELENTE servicio y SUPER PRECIOS!!! llevo mas de 4 años rentando con ustedes en mis viajes.
Javier E. Evia
Added on: 16 Feb 2011
Thanks for changing my booking, very impressed with the quick no problem service once again. I wouldn‚t hire a car anywhere else!
Kathleen Salmond
KATHLEEN SALMOND
Added on: 14 Feb 2011
I booked car hire through yourselves last year in Florida and could not have been more pleased. Hope that this year will goes as well.
Brian Wilson
Added on: 13 Feb 2011
hired 2 cars from this company last june in orlando .everything was perfect ,cars were waiting for us as soon as we landed.we went straight to car park office and it could not have been easier.the cars were almost new, returning was equally no problem ,everything was very smooth and efficient.we will be renting again this year.
would like to compliment you on the great service.
noel donovan
Added on: 05 Feb 2011
Thank you for your quick and informed response.I am impressed by the service
Ray Stanbury
Added on: 03 Feb 2011
Brilliantly speedy clear response to an email question asked late on a Saturday afternoon.
E G Wilson
Added on: 29 Jan 2011
SINCE FINDING US CAR HIRE ON THE WEB WE HAVE ALWAYS USED THEM
AND EVERYTHING HAS BEEN REALLY SMOOTH RUNNING, IF WE HAVE A QUERY IT IS ALWAYS DEALT WITH EFFICIENTLY AND PROMPTLY.
THE ADDED BONUS IS THAT THE PRICES ARE REALLY GOOD BETTER THAN GOING TO THE COMPANIES DIRECT. WE WILL CONTINUE TO USE US CAR HIRE.FIRST CLASS.
FRANK RANDALL
Added on: 28 Jan 2011
Great service so far. Quick response via email. Will follow this up after I pick up the car.
David Dalton
Added on: 26 Jan 2011
many thanks for your service, I‚ve changed my order so many times now that I can not remember. Roulla a member of your staff has been a very pleasant person to deal with and no issue has been a problem for him. Many thanks and I will definitely use this company again. Thank you... can‚t wait to get there
PAUL WILSON
Added on: 26 Jan 2011
thanks for your assistance it helps when wanting to make a decision when booking.


lesley Becker
Added on: 24 Jan 2011
I shall surely recommend USCarhire to everyone I know. The service they have shown in my case is fantastic. Many thanks.
Svein Ericsson
Added on: 24 Jan 2011
Once again very good service for Orlando. Second time we used you the best by far, after 16 years of Orlando trips. Thank you. Hope to get same car as last year?.. Hans R Hodgson.
Mr Hans R Hodgson
Added on: 20 Jan 2011
Have just rented a car from Alamo via yourselves for May 2011. The price through uscarhire.co.uk was HALF the price my travel agent quoted me. Fantastic value and will definitely be dealing with you on my future trips to the USA.
Ian Harmer
Added on: 20 Jan 2011
I am extremely impressed how efficient the staff of US Car Hire are.
I have been dealing with Roulla, and replies to my requests have been very graciously and speedily dealt with. John Swann
John Swann
Added on: 19 Jan 2011
Prompt and full reply to my email questions, thanks
David Hine
Added on: 18 Jan 2011
So impressed by your ability to sort out problems with rental companies quickly and with no hassles!
David Watters
Added on: 15 Jan 2011
thanks for the fast response, very impressed
Mike Slattery
Added on: 09 Jan 2011
Excellent Service Would use again.
Jackie Donoghue
Added on: 30 Dec 2010
Have used this company on more than one occasion, very easy to deal with and great prices. Had travel issues recently due to bad weather, all changes to the Car Hire dates were handled quickly and effectively and without any suggestion of charges. Great service!
Alan Hall
Added on: 28 Dec 2010

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