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Feedback from some of our existing car hire customers - Page 12

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Once again I have booked my U.S.A. car hire with you and as always everything is exactly as i asked for. Have recomended you to some friends and they have had the same comments.A Great Service. Nice to see a business doing Exactly what it says on the label.Thank you all again. Charlie McQuillan
Charlie McQuillan
Added on: 24 Apr 2011
Thank you for your excellent quick response as is the norm as I have found out after more than 10 years of holidaying in Florida. Keep up the good work and accept my apologies for submitting my outdated email address.
Added on: 18 Apr 2011
This is the second year that I have dealt with US Car Hire, and I would thoroughly recommend them. I found the staff very helpful and easy to deal with. All queries were handled very quickly and efficiently.
Highly recommended.
Ian Harris
Added on: 17 Apr 2011
Thanks for your prompt attention and excellent customer service. We have been using uscarhire.co.uk for years now, and because of the quality of service and aftercare, I would never look to go elsewhere. Your excellent customer service is always just a "mouse - click" away.
I appreciate your help
William Martin
Added on: 13 Apr 2011
what a very very helpful lady roulla is ! i really mean it i emailed to ask about an upgrade to a bigger car and she upgraded me at no extra charge , but also every time i emailed they replyed very fast and nothing seemed to put them out, i will definatley be using this company again and will be reccomending them to EVERYBODY who needs to hire a car in florida ! its soooooo refreshing to know that there is a fantastic company with amazing customer service skills in this day and age its the way every company should opperate peter boyle glasgow
peter boyle
Added on: 10 Apr 2011
Very helpfull when we had to switch car type due to last minute changes. No cancellation or amendment fees and very quick replies to e-mail. Perfect.
Peter Baas
Added on: 07 Apr 2011
Very quick and satisfactory response to query on booking. I can now go ahead. Thank you.
Brenda Scotter
Added on: 06 Apr 2011
Just a big thankyou with the correspondence trying to organise a vehicle whilst we are in America
Natalie Outten
Added on: 05 Apr 2011
Thank you very much for your assistance, I am very grateful for your quick response to my e-mails.

L Kenny-Banks
Added on: 05 Apr 2011
I have used US Car Hire for various rentals during the last 3 years and the service is first class. Keep up the good work.
Stewart Cormack
Added on: 03 Apr 2011
Added on: 01 Apr 2011
Very impressed with dealing with my booking of an 8 seater,and handling
the balance of payment. got a very prompt response

David Sherer
Added on: 29 Mar 2011
Hi Roulla,
Thank you for your e-mail giving me the extra information that I required.
Ronald G.B. Mavor
Added on: 23 Mar 2011
Roulla, thank you for always answering questions so promptly, the service is wonderful.
Andrena Crawford
Added on: 22 Mar 2011
Unfortunately we had to cancel our car hire at 24 hours notice owing to a family death. Roulla was quick to respond, cancelling the booking and refunding us without any argument. we‚ve used this company several times before and as well as providing a competitive and hassle free package, the service follow up is great should you need it. needless to say we‚ll use them again.
Richard Faunt
Added on: 22 Mar 2011
I had experince a slight problem with you website. Once I contacted you to notify you of the problem, your response was immeadiate and the problem was rectified straight away. Many thanks to Roulla Dicarlo, first class customer service.
John Ford
Added on: 22 Mar 2011
Instant reply to a query- excellent
Jim Espley
Added on: 17 Mar 2011
Great service. Thank you so much for the assistance in securing hand controls for the car.
Sif Holst
Added on: 15 Mar 2011
Thank you very much for changing the location from Orlando to Miami Intl Airport, very much appreciated. Best regards Rui Figueiredo
Rui Carlos Figueiredo
Added on: 15 Mar 2011
Booked 3 lots of USA hire with this company, very impressed with website and most importantly the excellent customer service from Roulla who answered our (many!) questions promptly and efficiently. This made booking process very streamlined and easy - Would highly recommend Company to other Brits booking cars in USA. AAAA+++ Thanks again
DL Vaughan
Added on: 12 Mar 2011
Very quick and excellent service. Been using using service for may years and always the same. This time had to request change in booking dates. Completed without any problems at all.
Bill Bridge
Added on: 12 Mar 2011
So far, I‚m impressed on how fast you solved my change of schedule issue. Great job.
pedro rosado
Added on: 10 Mar 2011
It is a great service from roger parry congratulacions!!!
I like this page,
vanessa castaldi
Added on: 19 Feb 2011
Fantastic service and very competative rates were the cheapest by far than any other company when I checked the comparisons. Very quick respone when you have queeries or need to change your booking. Overall 10/10 Excellent service and value for money.
Jenny Porter
Added on: 17 Feb 2011
Well, I´m from Mexico, so, i will leave my coments in spanish:
Siempre he conseguido el mejor precio en USA con ustedes. He querido cambiar de categoria de auto y he perdido mi voucher, y siempre he recibido respuesta en menos de 24Hrs. Muchas gracias por su servicio. EXCELENTE servicio y SUPER PRECIOS!!! llevo mas de 4 años rentando con ustedes en mis viajes.
Javier E. Evia
Added on: 16 Feb 2011
Thanks for changing my booking, very impressed with the quick no problem service once again. I wouldn‚t hire a car anywhere else!
Kathleen Salmond
Added on: 14 Feb 2011
I booked car hire through yourselves last year in Florida and could not have been more pleased. Hope that this year will goes as well.
Brian Wilson
Added on: 13 Feb 2011
hired 2 cars from this company last june in orlando .everything was perfect ,cars were waiting for us as soon as we landed.we went straight to car park office and it could not have been easier.the cars were almost new, returning was equally no problem ,everything was very smooth and efficient.we will be renting again this year.
would like to compliment you on the great service.
noel donovan
Added on: 05 Feb 2011
Thank you for your quick and informed response.I am impressed by the service
Ray Stanbury
Added on: 03 Feb 2011
Brilliantly speedy clear response to an email question asked late on a Saturday afternoon.
E G Wilson
Added on: 29 Jan 2011

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