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US Car Hire

For all your Florida car hire, California car hire, rest of US car hire and car rental in the rest of the world. Hassle free car rental at competitive rates.

Feedback from some of our existing car hire customers - Page 23

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Top company! I was very pleased with the satnav unit, especially the extremely useful additional pre-programmed points of interest files you had included, which seemed to cover every destination that we needed (and much more). I will have no hesitation in recommending your rental service to anyone interested in a navigationally trouble-free motoring holiday in Florida.

Roger G Goss

Added on: 25 May 2011

Hi Just back having hired 2 cars with you for 2 weeks. We have around 20 past hires with you , all trouble free and having chosen Budget or Alamo on most occasions. We have found the rentals ot be trouble free, amendments have been made easily with no penalty and pre-registration a big bonus saving time in lines at hire desks. This last trip was the firt occasion we have been unfortunate enough to suffer a minor ‚no fault‚ accident. We were simply given a replacement car, no problem with excess charges or lack of cover with the hire package. Altogether very reassuring so we shall continue to hire with US car hire and recommend to friends and family.
Lesley Reynolds & Stuart BAxter

Added on: 24 May 2011

Would just like to say how impressed I was with the very quick responses to my emails re second drivers. Both Roger Parry in February and Roulla Dicarlo answered my emails speedily and professionally encouraging me to proceed with my booking. Thank you.
Lorraine Bentley

Added on: 23 May 2011

had to cancel due to an emergency--- full refund with no arguing--we have used this company every time we have been in the states and can highly recommend. You only know how good a company is when you have a problem and they sort it out for you...A+++++++ as they say on ebay!
sue ashby

Added on: 22 May 2011

I would like to say a very big THANK YOU to Roulla DiCarllo for all her assistance with this booking, just after the booking was made by a friend, he died very suddenly and Roulla was so very helpful and kind that she made sorting out the booking for all the rest of us so much easier. Thank You again . I would Highly reccomend this company
Libby Herd

Added on: 19 May 2011


Added on: 17 May 2011

Thank you so much for your time, and will certainly take in all your valuable advice.

Added on: 16 May 2011

Just returned from a great fortnight in Florida; used your site to book a car, no problems at all, very straightforward. Can recommend reading the FAQ on the site before driving in the US, very useful thanks.

Added on: 13 May 2011

Just like to say what brilliant service we had from Roulla Dicarlo and US Car Hire. We hired a car so we could drive from Vegas to San Francisco, dropped this off at the airport and picked another one up from Vegas airport to drive to Grand Canyon. We changed our minds on the dates etc. but nothing was too much trouble. We went for the gold option on both occasions and everything was included and we did not have to pay for any extras - my big worry was being hassled when we collected the cars but we had none of that. First hire was with Dollar and everything went smoothly. Second hire was with Alamo where we were given a far better car than we had paid for - Chevrolet HHR - my husband fell in love with it! I can‚t thank US car hire enough for all the help and assistance. Brilliant!
Kay Edwards

Added on: 13 May 2011

When my daughter and her partner had to postpone their flights home due to a medical problem Roulla went out of her way to help them rebook a car at very short notice. The service she, and uscarhire, gave was over and above what anyone else would have done. Thank you so much! Brilliant service as usual.
R Fraser

Added on: 06 May 2011

Easy to use website, everything explained well. If you need to contact someone, very speedy responses, which fills me with confidence. Will use you guys each time I go away from now on. Thanks
Phil Appleton

Added on: 25 Apr 2011

Great car rental company to deal with. No fuss, no bother , great rates, we use US CAr Hire 5 - 6 times a year for uplift from Orlando International. Advance registration with Budget & Alamo is a great perk

Added on: 25 Apr 2011

Once again I have booked my U.S.A. car hire with you and as always everything is exactly as i asked for. Have recomended you to some friends and they have had the same comments.A Great Service. Nice to see a business doing Exactly what it says on the label.Thank you all again. Charlie McQuillan
Charlie McQuillan

Added on: 24 Apr 2011

Thank you for your excellent quick response as is the norm as I have found out after more than 10 years of holidaying in Florida. Keep up the good work and accept my apologies for submitting my outdated email address.

Added on: 18 Apr 2011

This is the second year that I have dealt with US Car Hire, and I would thoroughly recommend them. I found the staff very helpful and easy to deal with. All queries were handled very quickly and efficiently.
Highly recommended.
Ian Harris

Added on: 17 Apr 2011

Thanks for your prompt attention and excellent customer service. We have been using uscarhire.co.uk for years now, and because of the quality of service and aftercare, I would never look to go elsewhere. Your excellent customer service is always just a "mouse - click" away.
I appreciate your help
William Martin

Added on: 13 Apr 2011

what a very very helpful lady roulla is ! i really mean it i emailed to ask about an upgrade to a bigger car and she upgraded me at no extra charge , but also every time i emailed they replyed very fast and nothing seemed to put them out, i will definatley be using this company again and will be reccomending them to EVERYBODY who needs to hire a car in florida ! its soooooo refreshing to know that there is a fantastic company with amazing customer service skills in this day and age its the way every company should opperate peter boyle glasgow
peter boyle

Added on: 10 Apr 2011

Very helpfull when we had to switch car type due to last minute changes. No cancellation or amendment fees and very quick replies to e-mail. Perfect.
Peter Baas

Added on: 07 Apr 2011

Very quick and satisfactory response to query on booking. I can now go ahead. Thank you.
Brenda Scotter

Added on: 06 Apr 2011

Just a big thankyou with the correspondence trying to organise a vehicle whilst we are in America
Natalie Outten

Added on: 05 Apr 2011

Thank you very much for your assistance, I am very grateful for your quick response to my e-mails.

L Kenny-Banks

Added on: 05 Apr 2011

I have used US Car Hire for various rentals during the last 3 years and the service is first class. Keep up the good work.
Stewart Cormack

Added on: 03 Apr 2011


Added on: 01 Apr 2011

Very impressed with dealing with my booking of an 8 seater,and handling
the balance of payment. got a very prompt response

David Sherer

Added on: 29 Mar 2011

Hi Roulla,
Thank you for your e-mail giving me the extra information that I required.
Ronald G.B. Mavor

Added on: 23 Mar 2011

Roulla, thank you for always answering questions so promptly, the service is wonderful.
Andrena Crawford

Added on: 22 Mar 2011

Unfortunately we had to cancel our car hire at 24 hours notice owing to a family death. Roulla was quick to respond, cancelling the booking and refunding us without any argument. we‚ve used this company several times before and as well as providing a competitive and hassle free package, the service follow up is great should you need it. needless to say we‚ll use them again.
Richard Faunt

Added on: 22 Mar 2011

I had experince a slight problem with you website. Once I contacted you to notify you of the problem, your response was immeadiate and the problem was rectified straight away. Many thanks to Roulla Dicarlo, first class customer service.
John Ford

Added on: 22 Mar 2011

Instant reply to a query- excellent
Jim Espley

Added on: 17 Mar 2011

Great service. Thank you so much for the assistance in securing hand controls for the car.
Sif Holst

Added on: 15 Mar 2011

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