What Do Our Customers Say?

15 Seater Passenger Van (FVAR)

Orlando International Airport (MCO) on 27 Dec 2013

Customer rating:


-1 we would not recommend Alamo

Standard SUV (SFAR)

Sanford International Airport on 27 Dec 2013

Customer rating:


Easy procedure. Very intuitive.

Premium 4 Door (PDAR)

Miami International Airport (MIA) on 27 Dec 2013

Customer rating:


La cajuela estuvo mas pequeña de la que nos ofrecieron.

Mini Passenger Van (MVAR)

Orlando International Airport (MCO) on 27 Dec 2013

Customer rating:


Although I always sign up to the Alamo self service kiosk, it has only ever worked once out of the last six times. This really needs actioned as the queues at the Alamo counter are shocking.

Standard 2 Door (SCAR)

Boston International Airport (BOS) on 27 Dec 2013

Customer rating:


Very simple process and able to choose own car which I really like. Had to extend car hire due to cancelled return flights due to weather, which was also simple to do. Staff very helpful at beginning, middle and end.

Economy 2/4 Door (EDAR)

Orlando International Airport (MCO) on 27 Dec 2013

Customer rating:


Excellent speedy service. Very helpful. Would definitely use again.

Compact 2 Door (CCAR)

Orlando International Airport (MCO) on 27 Dec 2013

Customer rating:


Rental experience with US Car Hire was good, had some problems with Alamo however. Firstly (and waiting for resolution on this), the rental charge by Alamo was considerably higher. Secondly, the car rented had a problem with the gearbox. It took several calls and some waiting around to get a replacement since I was told that Alamo had "sold out" of cars and had no replacements..

7 Seater Fullsize SUV (FFAR)

Miami International Airport (MIA) on 27 Dec 2013

Customer rating:


This time was a bit annoying! I had to return to the car rental twice after the initial time because I was not comfortable with the vehicles provided to me instead of the type I requested! (Tahoe) But thanks to a beautiful young lady named Siomi that rescued my experience I will continue to give you guys nothing but praise! She is the best! Siomi gets 5 stars!

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 27 Dec 2013

Customer rating:


We arrived at the airport to be told that there was no vehicles whatsoever of any type, to tell this to an upset crowd of over 100 customers you can imagine what followed, the sherrif was called to attend to the customers who lost control of their emotions, i would like someone from US Car hire to contact me please as this unfortunate occurance was not your fault i think that you should be made aware of what happens to YOUR customers and how they have been treated by your Partners. Please email me a contact No of some one who can deal with my complaint eg a direct dial number.

Standard SUV (SFAR)

West Palm Beach International Airport (PBI) on 26 Dec 2013

Customer rating:


Best prices out there 2 years running.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 26 Dec 2013

Customer rating:


We ALWAYS use USCareHire as we are confident with their pricing and customer service. There are no hidden costs as there are with so many other companies. Their website and booking process is so easy to understand and use. Nothing is too much trouble. They are always happy to answer any and every question and when you are hiring car in Florida, maybe for the first time, there are always questions! I highly recommend USCarHire they are BRILLIANT!!!

7 Seater Passenger Van (MVAR)

West Palm Beach International Airport (PBI) on 26 Dec 2013

Customer rating:


All good thanks. As a regular traveller I know what to expect and it was all fine.

15 Seater Passenger Van (FVAR)

Orlando International Airport (MCO) on 26 Dec 2013

Customer rating:


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Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 26 Dec 2013

Customer rating:


Very smooth straight forward procedure through airport.

Fullsize 4 Door (FDAR)

Tampa Airport (TPA) on 26 Dec 2013

Customer rating:


We arrived just before 6pm on 26th December which obviously was a busy time. Our total wait time in line was just over 60 minutes as there were no fast kiosks available to expedite the process. Our advisor initially thought we needed to pay for fuel up front however we already had presented a fully prepaid voucher so had to be rekeyed. Once out in the rental lot we only had a choice of 2 full size cars so took the better looking one of the two. Again, we had to queue in line to check out, once we reached the barrier the attendant was efficient. The car itself was absolutely fine, no problems and the drop off went smoothly. Booking through US Car Hire was simple and efficient process with good value.