What Do Our Customers Say?

Intermediate SUV (IFAR)

Los Angeles International Airport (LAX) on 19 Jul 2013

Customer rating:


Good service in the internet, but big line to pick up the car.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 19 Jul 2013

Customer rating:


We booked a Dodge Grand Caravan through US Car Hire and used the Alamo kiosk at Orlando airport to save time. Everything went very smoothly and the car was great and spacious enough for our party of 6 adults and our luggage. We will definitely use US Car Hire again next time we holiday in the US.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 19 Jul 2013

Customer rating:


Have used US Car Hire before, I would recommend for competitive prices and great customer service. From the point that you make an initial enquiry you get good clear information and are supplied with all you require via email making the whole transaction very easy. The car was fantastic quite new and with loads of extras you would not expect in a hire car. The only issue I had is with the fast check in at the Airport with Alamo. I had submitted all my data prior to leaving home and just expected to input reference numbers etc to confirm at the airport. Unfortunately after entering most of the details again at the kiosk, the machine told me I must queue up, a queue that had now grown considerably in size. The customer service rep advised me that the fast check in was not designed for foreign drivers?? Would probably advise check in normally in future. Apart from this issue everything was else was excellent and I would defiantly use again.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 19 Jul 2013

Customer rating:


Excellent as always

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 19 Jul 2013

Customer rating:


excellent

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 19 Jul 2013

Customer rating:


excellent service

7 Seater Fullsize SUV (FFAR)

Tampa Airport (TPA) on 19 Jul 2013

Customer rating:


The car was fine. But it was not ready when we arrived. Like several other clients at the time we waited 30-45 minutes for our cars to be brought out. This is despite me signing up for the "fast" service. The Tampa car handling staff were nice enough but it was chaos and essentially understaffed. Several customers were very angry.

7 Seater Passenger Van (MVAR)

Los Angeles International Airport (LAX) on 19 Jul 2013

Customer rating:


Excellent service!

7 Seater Passenger Van (MVAR)

Sanford International Airport (SFB) on 19 Jul 2013

Customer rating:


Everything was great apart from getting charged extra because we picked up 2hrs early, however we dropped off 3hrs earlier on day of return, yet no refund for that ! The booking was estimated times 3pm collect to 3pm return , you'd think the same would apply dropping earlier in benefit of refund to us !

7 Seater Passenger Van (MVAR)

Sanford International Airport (SFB) on 19 Jul 2013

Customer rating:


excellent experience. site easy to use reminders helpful to print off voucher. alamo at Sanfor quick, staff delightful and car was great thank you

15 Seater Passenger Van (FVAR)

Sanford International Airport (SFB) on 19 Jul 2013

Customer rating:


When we arrived, we used fast Kiosk (Alamo) and were sitting in the van within 5 mins. Van was near new and worked excellent for 10 people! Bit of a petrol guzzler but what can you expect with American vehicles! I've used Alamo twice before and they have always been excellent - never any trouble even when flights were delayed 2 days (on previous occasion) - they allowed us to keep 2 vehicles for 2 extra days no charge!.

7 Seater Passenger Van (MVAR)

Chicago - Ohare Airport (ORD) on 19 Jul 2013

Customer rating:


Brilliant service.

Premium 4 Door (PDAR)

Boston International Airport (BOS) on 19 Jul 2013

Customer rating:


I found the Alamo staff to be very helpful in offering me a choice of cars to accommodate our luggage. Tom Dublin, Ireland

7 Seater Passenger Van (MVAR)

Sanford International Airport (SFB) on 19 Jul 2013

Customer rating:


great service, easy process and with the Alamo express checkout. beat the queues. would recommend and certainly use again.

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 19 Jul 2013

Customer rating:


We gave you a 5, because of the excellent service when we arrived to pick up our van and the van itself which was fabulous. We already recommend you to our friends & family and will definitely hire with you the next time. Thanks very much