What Do Our Customers Say?

Intermediate SUV (IFAR)

Los Angeles International Airport (LAX) on 01 Aug 2013

Customer rating:


A smooth operation from start to finish,excellent car with few miles on the clock,really good in car entertainment .no queues at the alamo desk in or out.Good service.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 01 Aug 2013

Customer rating:


On arrival the automated system wouldn't work ... Sill had to put up with assistance hard sell

Intermediate SUV (IFAR)

Los Angeles International Airport (LAX) on 01 Aug 2013

Customer rating:


Very good experience, very easy rental procedure and collection of car. Putting licence details onto Alamo website in advance helps a lot. Some minor problems with the Satnav which had to be exchanged but again very easily done. The bus to and from the airport was very crowded and there seems to be no real queue system so one mad rush for the bus when it arrived. You also need to clearly tell the driver which airline and terminal you need to be dropped off at, we ended up walking the length of T2 as the driver didn't stop.

Intermediate SUV (IFAR)

San Diego International Airport (SAN) on 01 Aug 2013

Customer rating:


I had only 1 option in the deposit when i arrived to pick up. The car's motor was not running well ( out of time). The check engine ligth shown.

Standard 2 Door (SCAR)

Los Angeles International Airport (LAX) on 01 Aug 2013

Customer rating:


Quick hassle free pick up & dropoff

7 Seater Fullsize SUV (FFAR)

Las Vegas Airport (LAS) on 01 Aug 2013

Customer rating:


Our experience with Uscarhire is good. We only had some problems with Alamo in Las Vegas . There were not enough fullsize SUV's they say. In the fullsize row they only had some standard SUV's there was one Tahoe but someone else already took it. Our luggage did not fit in the standard SUV, that's why we hired a fullsize suv. They said there was a Toyota Sequoia but we had to pay $ 15 per day extra for this car. It was late and we were tired, we stood there for more the an hour, we complained but they were very rough to us, with our 3 children we wanted to go to our hotel and sleep so adventually we took the car with the extra payment. Last year we rented a Fullsize SUV by Alamo in Denver and we allso get the Toyota Sequoia as a fullsize, didn't have to pay extra for this car because it is a full size SUV!!. I don't like the Alamo in Las Vegas, they put standard SUV's in the fullsize row and let you pay extra for the Full size you allready payed for. In my eyes that's cheating!!

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 01 Aug 2013

Customer rating:


No problems. Car was excellent and no hassles with the counter staff trying to upgrade etc

12 / 15 Seater Passenger Van (FVAR)

Orlando International Airport (MCO) on 01 Aug 2013

Customer rating:


We have used your firm on many occasions over the past 25yrs of visiting Florida , but sadly this time not so good. Booking and collection excellent as always but the standard of van was very poor, dirty and very smelly seats , air con very poor and general condition POOR

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 01 Aug 2013

Customer rating:


The Thrifty's employee obliged us to take options like take the car full and give it empty or e-pass saying us we have no choise, and we realised after it wasn't necessary. Not honest.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 01 Aug 2013

Customer rating:


Very good, as usual Alamo tried to say our cases would not fit etc and it would be easier to bring the car back empty rather than full. It is much cheaper to bring it back full rather than lose your money on fuel not used.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 01 Aug 2013

Customer rating:


Definitely a five. Could not ask for a better service

7 Seater Premium SUV (PFAR)

Los Angeles International Airport (LAX) on 01 Aug 2013

Customer rating:


Thank you

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 01 Aug 2013

Customer rating:


Top Rate. Kiosk was speedy!

Intermediate SUV (IFAR)

San Francisco International Airport (SFO) on 31 Jul 2013

Customer rating:


The rental price was very favourable with no hidden extras. The communication was great and the rental experience went wiithout a hitch and was very well organised. The car was quite new, but had covered quite e few miles (31k).

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 31 Jul 2013

Customer rating:


It was super! The only thing I can say is, that the man at the desk advised us to rent a bigger car than we ordered, because of the luggage. Of course we should have payed more for a bigger car. We did rent a car more often, so we didn't buy his story. It fitted perfectly and we could take all Luggage easily into the car we ordered!!! The car was great!