What Do Our Customers Say?

Intermediate 2/4 Door (IDAR)

Orlando International Airport (MCO) on 02 Feb 2014

Customer rating:


very good experience. very good customer service.

Mini Passenger Van (MVAR)

Orlando International Airport (MCO) on 02 Feb 2014

Customer rating:


The whole experience was very good ,the car was great ,and all contacts with UScar hire were first rate .this is our 4th time . We just had a few problems with GPS ,it was about 4 years out of date

7 Seater Passenger Van (MVAR)

Vail/Eagle County/Gypsum Airport (EGE) on 02 Feb 2014

Customer rating:


Service was excellent, renting through you was very good for our trip´s success!!

Standard SUV (SFAR)

Hawaii - Kahului Airport (OGG) on 02 Feb 2014

Customer rating:


The 5 car/star rating says it all.

Fullsize 4 Door (FDAR)

Boston International Airport (BOS) on 01 Feb 2014

Customer rating:


The lighter was not working which is used to charge the phones, had to change the fuse and that fixed it... further all well.

7 Seater Passenger Van (MVAR)

Los Angeles International Airport (LAX) on 01 Feb 2014

Customer rating:


As Always,got on the courtesy bus. Got of the bus. Signed a couple of boxes .walked out to a row of vehicles, picked the one I wanted and got in. . Simple,Straight forward and Seem less. Same when dropped of at final airport. Thank you Again.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 01 Feb 2014

Customer rating:


US Car hire service great as usual, let down by Alamo- again. Constantly trying it on to secure extras at the desk. The save time facility actual cost us time, after inputting all information requested at the kiosk we were then directed back to the agents desk, the queue size now doubled.

Standard SUV (SFAR)

Salt Lake City International Airport (SLC) on 01 Feb 2014

Customer rating:


I only rent through USCarHire and the reservation process is easy. Unfortunately Almo did not have the self service kiosks at my destination and spent some time inline waiting for an agent. Apart from that, the process was fast and everything was taken care of.

Intermediate 2 Door (ICAR)

Miami International Airport (MIA) on 31 Jan 2014

Customer rating:


Super !! I did the check-in with the kiosk. And I got an upgarde: a SUV instead of the intermediate 2 door

Luxury SUV (LFAR)

Orlando International Airport (MCO) on 30 Jan 2014

Customer rating:


your service was just wonderful .After renting cars in the states for over thirty years I would have to say you are the best at what you do by a mile. This particular trip involved three rental vehicles booked on different dates, of all shapes and sizes, to accommodate up to 14 people at any one time . Everything went exactly to plan and the help and advice offered by Roula was so helpful .Your option of an Escalade through your company, by Alamo, when in fact , Alamo don't even offer this vehicle, was outstanding . I thought maybe it would be an old vehicle ,when in fact it was nearly new. well done guys I will recommend you to everyone I know who goes over to the usa . A couple of things to help your future customers that I wasn't too sure about before I left England . There was a lot of info about pre registering, then using the kiosks .My experience with all the vehicles I picked up was that if you pre register everything online before you go, you can just go to the Alamo car park and get a vehicle type you have pre booked , and drive it to the front barrier where you show your agreement and driving licencse and away you go. The other point was about the sunpass which I have had numerous issues over the years with toll violations etc. How it works with Alamo is that you don't book anything you just drive out of the Alamo compound and through the first sunpass toll and you are charged at the end of your trip a nominal amount on your credit card .The last issue was that with the gold offer you have up to four drivers, however be aware that any extra drivers and the lead driver have to be there at the desk with driving licenses to make it work. thanks again for everything .

Compact 2 Door (CCAR)

Fort Lauderdale International Airport (FLL) on 30 Jan 2014

Customer rating:


Great experience

Fullsize 4 Door (FDAR)

Miami International Airport (MIA) on 30 Jan 2014

Customer rating:


Generally very smooth but no car choice. There were NO Fullsize cars when I first arrived , then a Dodge Charge was offered. It happened to be parked in a corner as if it was reserved for someone else. No choice as in a hurry.Good car,heavy on gas! Was also offerd a SUV which I did not want.

Economy 4 Door (EDAR)

Los Angeles International Airport (LAX) on 28 Jan 2014

Customer rating:


There was a bit of confusion about extra drivers in California which could have been clearer on the website. Also, while the policy is fine, the need for payment straight away within 8 weeks of the booking isn't that clear, as a lot of the information is about the fact you only need to pay £25. The service was good overall, just a need for a bit of clarity in places. Also, at LAX we found that they don't actually stock 'economy' models, just 'compact' the next level up. That was great for us in the end, but we were deciding beforehand whether to upgrade and I would have been annoyed if I did, as there was actually no chance to get the cheapest model in the end.

Intermediate SUV (IFAR)

Missoula Airport (MSO) on 28 Jan 2014

Customer rating:


Site easy to use

Standard SUV (SFAR)

Missoula Airport (MSO) on 28 Jan 2014

Customer rating:


Everything went very smoothly and was very easy.