What Do Our Customers Say?

Standard SUV (SFAR)

Tucson International Airport (TUS) on 28 Feb 2014

Customer rating:


I've used uscarhire.com many times now, and have never had anything less than a great experience. Simple and easy to use website and never any hassles or worries when collecting the car.

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 26 Feb 2014

Customer rating:


Only problem was one man on inside desk and because of the length of the booking (7 weeks) we could not use self check in. However, because of the delay, we were allowed to choose an upgrade without charge

15 Seater Passenger Van (FVAR)

Orlando International Airport (MCO) on 26 Feb 2014

Customer rating:


It's the best website for renting cars, because it's easy, reliable and have the best prices all inclusive. I have always rented here and have never had any problem.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 26 Feb 2014

Customer rating:


Great service as usual. Thanks for all.

Economy 4 Door (EDAR)

Kansas City Airport (MCI) on 25 Feb 2014

Customer rating:


Better is impossible

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 25 Feb 2014

Customer rating:


We have just returned and I wanted to let you know about our experience with Alamo. As you will see from your records, we booked a car on this Order number and a second one on Order 4282897. As far as I was aware, both cars were booked on exactly the same basis (Silver Inclusive). When we picked up the first car we were told that the tank was full and that we had to pay for this and return the car empty. I explained this was not what I had expected but we were met by a brick wall and had to comply. When we returned the car we were charged $77.88 per the attached. On the same day we picked up the second car and this time were told it was full and if we returned it full then there was no charge for fuel (exactly as I expected). We did this yesterday and I have a NIL receipt. Why were the two rentals different ? I feel very let down by this and, OK, we would have had to refill the car but there is no way it would have cost us $77.88 to do this – we ran it to nearly empty during our rental term and it only cost $45 or so to fill it. Philip Palfreyman

Standard SUV (SFAR)

Phoenix Airport-Sky Harbor on 25 Feb 2014

Customer rating:


The agent was very friendly and helpful when I picked up the vehicle.

Compact 4 Door (CDAR)

Orlando International Airport (MCO) on 24 Feb 2014

Customer rating:


Quick and easy. Helpful advice from staff

Compact 2 Door (CCAR)

Miami International Airport (MIA) on 24 Feb 2014

Customer rating:


I found a Garmin Navigation Device in the glove compartment in the car. It was not complete so I think that the former rental had forgotten it in the car. I mention this to the attendant at the return of the car.

Fullsize 4 Door (FDAR)

Tampa Airport (TPA) on 22 Feb 2014

Customer rating:


Everythink was what you expect from almo see you again Freddy Lee

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 22 Feb 2014

Customer rating:


Easy and very pleasant experience. Not hassled to upgrade and got free upgrade anyway. Very happy with service given.

Intermediate SUV

Orlando International Airport (MCO) on 22 Feb 2014

Customer rating:


Easy booking process, very good rental price compared to others & what I really liked after 12 hours of travel, not having to deal with representative at the counter, but collection through self service counter! Fab experience & have recommended you to others!

Intermediate 4 Door (IDAR)

Phoenix Airport-Sky Harbor on 21 Feb 2014

Customer rating:


Collecting the car after the long direct flight from Heathrow was a breeze. The staff at Alamo were very friendly and the process didn't take long at all. After going to the parking lot we had a choice of cars. We selected a Hyundai Elantra because it had satellite radio and a connector for iPhones. We could have had any number of different models from a VW Jetta to a Nissan Juke. Unfortunately on our first night in Phoenix someone dented the car in the Hilton hotel car park and didn't leave a note. When we returned the car I pointed out the dent and the agent got me to sign a form stating what had happened. If I hadn't pointed out the dent I don't think he would have pursued it. So far I haven't heard anything from Alamo but the agent said that our CDW would cover it - so fingers crossed. We were very happy with our choice of car although we did have to buy an air freshener as the interior was a bit pungent. This is the second time I've used Alamo and US Car Hire and I wouldn't hesitate to recommend or use them again. It is so hassle free having paid in advance in the UK and to not have to deal with agents trying to sell you extra insurance or a larger car.

7 Seater Passenger Van (MVAR)

Phoenix Airport-Sky Harbor on 21 Feb 2014

Customer rating:


new car, very friendly

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 21 Feb 2014

Customer rating:


It was a very nice experience. No troubles!