What Do Our Customers Say?

Economy 2 Door (ECAR)

Las Vegas Airport (LAS) on 26 Jul 2015

Customer rating:


We were able to change our pick up time and were helped to use the computer for a quicker pick up. We were given a free upgrade in car. Very quick and helpful.

Mini Passenger Van (MVAR)

Miami International Airport (MIA) on 26 Jul 2015

Customer rating:


Great as always.

Fullsize 2 Door (FCAR)

Orlando International Airport (MCO) on 26 Jul 2015

Customer rating:


Huge 1 hour queues at Alamo desk Major hard sell for insurance extra cost

7 Seater Fullsize SUV (FFAR)

Miami International Airport (MIA) on 26 Jul 2015

Customer rating:


Simple, straightfoward. Got the car we wanted. Perfect.

Intermediate 2 Door (ICAR)

Las Vegas Airport (LAS) on 26 Jul 2015

Customer rating:


Alamo - I tried to use their automated system when I arrived at Las Vegas but had a few problems adding the additional driver. However, Alamo understood that I had just spent 10-15 minutes going through the process and gave me a free upgrade for the inconvenience. That was a big difference for us going from an Intermediate to a Standard and made all the difference for our long road trip. And what a car I was able to choose! Chrysler 200 with 3650 miles on the clock. She was a beaut and could not fault her. 4250 miles later and 105 hours spent behind the wheel! If you decide to a big US road trip, make sure you have an intermediate/standard as the minimum. It makes all the difference when you are doing 1000s of miles! I will definitely be using Alamo and US Care Hire next time!I think I must have used them at least 5 times over the years; and several of my villa guest too :-)

Standard SUV (SFAR)

Orlando International Airport (MCO) on 26 Jul 2015

Customer rating:


I upgraded to a slightly larger SUV at Orlando and explained that I had already paid through US Car Hire so the balance would be adjusted. Unfortunatley it looks like ive been overcharged as the Alamo service agent said that they dont have any control over orders through a third party. I will now have to contact Alamo customer services and get a refund. Wont bother with a middle man agency again, i will just go straight to the car hire company.

Fullsize 4 Door (FDAR)

West Palm Beach International Airport (PBI) on 26 Jul 2015

Customer rating:


Estoy muy desencantado del servicio ofrecido, la atención recibida en el rent car fue muy mala, tuve que pagar US$500.00 que no tenía conocimiento, me sentí robado.

Standard Convertible (STAR)

Orange County Airport (SNA) on 26 Jul 2015

Customer rating:


Great rental. Fast and perfect

Standard SUV (SFAR)

West Palm Beach International Airport (PBI) on 25 Jul 2015

Customer rating:


Very easy on line. Pick up and dropping off with Alamo quick and efficient

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 25 Jul 2015

Customer rating:


I booked the quick on-line check-in process but it wasn't clear that with printed off barcode I had, this meant I could go straight to the car pick up area. Instead I wasted time at the check in position within the terminal before anyone told me. Other than that, everything went well. No issues with admin, car was very new and exactly as advertise, drop off was very smooth and easy.

Intermediate 4 Door (IDAR)

Miami International Airport (MIA) on 25 Jul 2015

Customer rating:


Used the kiosk at Miami Airport which was manned but no one explained about the automatic tolls so kept looking for the booths for the first couple of days. Still awaiting the items on my credit card to confirm cost of the tolls and administration fees

Premium 4 Door (PDAR)

Orlando International Airport (MCO) on 25 Jul 2015

Customer rating:


Only two cars left when we got to the car park, but it worked out in the end. all in it was a good price and a good car. No complaints. Would recommend. Thanks.

Fullsize 4 Door (FDAR)

San Francisco - Bush St on 25 Jul 2015

Customer rating:


This was my worst car rental experience. Had booked a full size car to pick up at Alamo in Bush St, San Francisco at 1pm on July 25. Arrived at 12.30, there was a large queue and did not get served until 2.15pm. Went to garage to collect car, had to wait whilst it was prepared, eventually left Alamo at 2.45pm - ie 2 and a quarter hours wait. No apology or concession from staff. Additionally, full size car given was a Chevrolet Impala Limited, old model, high mileage and no central locking, not a great car. Standard of car you would expect from a small low cost rental company. A downgrade on the Impala I had rented from Alamo 2 years previously in Florida. Overall, an awful rental experience with no acknowledgement.

Fullsize 4 Door (FDAR)

Miami International Airport (MIA) on 25 Jul 2015

Customer rating:


The rates are great, the staff is friendly and the service is good. 9 out of 10 times we choose Alamo.

7 Seater Premium SUV (PFAR)

San Francisco International Airport (SFO) on 25 Jul 2015

Customer rating:


I have used the USCarHire website (using Alamo both times) for holidays in Florida (July 2008 & August 2013) and California (July/August 2015) and found them to be extremely helpful, cost-competitive and efficient and I happily recommend them. For this recent trip, we were spending 3 weeks in California with a family of six (my wife and I and our 4 kids from 14-20yrs, so effectively six adults with 6 large suitcases and hand-luggage each). I originally booked a Chevrolet Tahoe but, on advice from US friends, upsized to a Chevrolet Suburban well in advance and was glad I did so. The Tahoe would never have been big enough as our luggage only just fitted into the Suburban boot (a lesson learnt not to over-pack for California weather!!), but then had plenty of room in the car itself for the six of us as we visited San Francisco, Yosemite, Death Valley, Vegas, Grand Canyon, LA and Monterey in our trip, covering almost 3,000 miles. The Suburban was EXCELLENT - powerful, spacious, well-equipped with charging points for multiple iPhones and Bluetooth and survived the 120F heat of Death Valley!! Only downsides were the LONG queue at Alamo at SFO airport - I registered online for the FastTrack kiosks in advance but they didn't accept my UK driving licence, assume that works only for US residents? Hence, joined the general queue and waited over an hour to be served (it was a Saturday). Another disappointment was that I pre-paid for an expensive GPS unit (ESSENTIAL for the driving we did) but then realised 2 days into the trip that the Suburban had a built-in SatNav, which Alamo could have told me?! Despite those hiccups, all other service was excellent. The Alamo (and all rental companies) pick-up at SFO is in a multi-storey car-park at the airport. Hence, as a Brit not used to such a tank of a car with left-hand drive, it was a hairy few first minutes getting used to the car and driving it down three levels of the car-park's spiral ramp. Just takes getting used to, but I suspect they get a few scrapes on the walls for first-time drivers in the US! Other advice to fellow-European travellers - shop around for gas prices as the variation, even at gas stations on opposite sides of the same road, is immense. I paid $2.79/gallon in Nevada, but up to $4.79/gallon in California! Still, MUCH cheaper than UK prices and the entire trip only cost us $460 (£300) in petrol (would have been 3x more expensive at UK prices). Also, book your car as far in advance as you can, as prices increase nearer your arrival date. In summary, I can't fault USCarHire, excellent service and would use them every time I travel to US. Alamo were fine, other than the minor issues above, though didn't impact our great holiday.