What Do Our Customers Say?

Compact 4 Door (CDAR)

Orlando International Airport (MCO) on 30 Sep 2014

Customer rating:


As usual everything went smoothly. We have used US Car Hire for years and are very satisfied every time we use them.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 30 Sep 2014

Customer rating:


I initially used the kiosk to register, however when it came to print, that failed and the kiosk told me to go to the counter so I had to join the queue. When I got to the counter I just asked them to print off what I had already done but the guy wouldn't do this and started the whole process from the beginning again. The car wasn't particularly clean on the inside with stains on the seats, it had only done 11,000 miles

7 Seater Passenger Van (MVAR)

Sanford International Airport (SFB) on 30 Sep 2014

Customer rating:


The process with US Car Hire was very straight forward. Everything was easy online. One negative is that I sent an enquiry email to the customer services asking for advice on the best package for including my 21 year old son but did not receive a reply.

Economy 2 Door (ECAR)

Miami International Airport (MIA) on 30 Sep 2014

Customer rating:


I reserved an economy car. WHEN I GET TO THE OFFICE TO PICK UP THE VEHICLE ALAMO, ALAMO REFUSED AN ECONOMIC VEHICLE. ALAMO TOLD ME THAT PAY AN EXTRA MONEY AND OTHER VEHICLES would give us MAJOR CATEGORY. I am VERY ANGRY, SO WHY DID THAT FOR AN EARLY BOOKING IS NOT OUR PROBLEM AND THEY DO NOT COUNT ON ECONOMIC CAR AVAILABILITY. WERE THE ONLY TWO PEOPLE IN CART were going. FINALLY WE HAD TO PAY $ 126.99 FOR CHANGE OF VEHICLE MUST VIRTUALLY WAY. "YO HABIA RESERVADO UN ECONOMICO CARRO. CUANDO LLEGUE A LA OFICINA DE ALAMO PARA RECOGER EL VEHICULO, ALAMO NO QUISO ENTREGARME UN VEHICULO ECONOMICO. ALAMO ME DIJO QUE TENIA PAGAR UN DINERO ADICIONAL Y NOS ENTREGARIAN OTRO VEHICULO DE MAYOR CATEGORIA. ESTOY MUY MOLESTO POR ELLO, PORQUE PARA ESO HICE UNA RESERVACION CON TIEMPO Y NO ES NUESTRO PROBLEMA QUE ELLOS NO CUENTEN CON DISPONIBILIDAD DE CARROS ECONOMICO. SOLO ERAMOS DOS PERSONAS LAS QUE IBAMOS EN EL CARRO. FINALMENTE TUVIMOS QUE PAGAR $126,99 POR EL CAMBIO DE VEHICULO PRACTICAMENTE DE MANERA OBLIGADA".

7 Seater Passenger Van (MVAR)

Fort Myers Southwest Florida International Airport (RSW) on 29 Sep 2014

Customer rating:


Collecting from South West Florida airport was a breeze compared with some of the major hub airports. I could have used the fast service machine or the counter service and the process took just a few minutes. I was not pestered to take additional insurance and the gold tariff did just fine for me. I had to return to an Alamo office after a week to add a driver and this was no problem.and no additional charge was made. A very easy experience which is what you want after a long flight.

Premium 4 Door (PDAR)

Orlando International Airport (MCO) on 29 Sep 2014

Customer rating:


The only comments really were that there was only one premium car left so no actual choice - a ford Taurus would not have been my choice. Also the windscreen washers did not work. I did fill up the bottle with water but they still did not work.

Intermediate SUV (IFAR)

San Diego International Airport (SAN) on 29 Sep 2014

Customer rating:


5

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 29 Sep 2014

Customer rating:


Site was easy to use and by pre registering with Alamo we could use the machines and not queue at the desk. We will be using again for our trip in May 2015

Standard SUV (SFAR)

Denver Airport (DEN) on 29 Sep 2014

Customer rating:


The US Car Hire Service was easy to use and excellent value, until we actually arrived at Alamo - they very clearly do not approve of anyone booking via an external agency and not direct with Alamo. Staff were to the point of rude when they discovered we had taken roadside assistance via your site and did not require theirs. Also, the SatNav did not work and the car's charger did not work (fuse) so we were unable to use SatNav (not very helpful on a touring holiday). We also returned the car a day early. Because we did not book with Alamo they could not authorise any refund either for the SatNav or the early return. Eventually and after much persuasion, by refusing to leave, they asked what we thought would be reasonable to compensate for the SatNav (they absolutely would not refund for early return). They agreed to send a cheque for $50 which we have not yet received.

7 Seater Passenger Van (MVAR)

Phoenix Airport-Sky Harbor on 28 Sep 2014

Customer rating:


Very good service but at the locaton we had to upgrade the size because of the luggage. We got a brand new suburban and had no problem with it.

Intermediate 2 Door (ICAR)

Phoenix Airport-Sky Harbor on 28 Sep 2014

Customer rating:


Good service, no lines and a very good car.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 28 Sep 2014

Customer rating:


As always everything went fine car was great

Compact 2 Door (CCAR)

Orlando International Airport (MCO) on 28 Sep 2014

Customer rating:


I've rented cars for 20 years and never met the likes of ALAMO - TOP CLASS SERVICE TOP CLASS PRICES AND I GOT A BEAUTIFUL CLEAN PRACTICALLY NEW CAR !!!! Well done ALAMO pat yourselves on the back for a job well done x

7 Seater Passenger Van (MVAR)

Sanford International Airport (SFB) on 28 Sep 2014

Customer rating:


The experience was swift within minutes we were on our way. No big sales pitch for upgrades ,just wot you need after a long flight.

Intermediate 4 Door (IDAR)

Miami International Airport (MIA) on 28 Sep 2014

Customer rating:


Great!