Intermediate SUV (IFAR)
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Intermediate SUV (IFAR)
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Mini Passenger Van (MVAR)
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7 Seater Fullsize SUV (FFAR)
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Economy 2 Door (ECAR)
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12 / 15 Seater Passenger Van (FVAR)
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12 / 15 Seater Passenger Van (FVAR)
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Mini Passenger Van (MVAR)
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Fullsize 4 Door (FDAR)
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Intermediate 4 Door (IDAR)
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Fullsize 4 Door (FDAR)
Sanford International Airport (SFB) on 26 Jun 2012
Customer rating:
Customer name: Name withheld by request
Vehicle supplied: Chrysler Malibu
I booked a fullsize 4 door car online, it clearly stated it was a 6 cylinder Impala sized car. When I arrived at the airport the representative asked me how many cases we had and handed the keys of the car. It was the tail end of a tropical storm and the rain was heavey to say the least, I was told to pick a car from the line to the left of me, I picked what I thought was the Impala and drove it across to load the luggage, I asked your representative what engine was in the car and he told me it was a 3.2, I questioned this because it didnt sound like a 3.2 litre. I was dissapointed to say the least when I got to our Villa to find thet the car was a Malibu the samaller of both the cars with a 4 cylinder engine. Our villa was 50 miles from the airport and I let this go as I didnt want to spoil the holiday, the problem arose on the return to the airport when we had an additional case, we had to empty it inside the car and repack it in the car park at the airport, this would not have happened if we were given the larger car which I ordered and paid for, over all dissapointed, you here the storeys of being sold upgrades, it works both ways you down grade with out telling your customers, wont be recommending your company sorry. Regards Paul Cullen.
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Intermediate SUV (IFAR)
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