7 Seater Passenger Van (MVAR)
|
Compact 4 Door (CDAR)
|
|
|
7 Seater Passenger Van (MVAR)
|
Intermediate SUV (IFAR)
|
7 Seater Passenger Van (MVAR)
|
Fullsize 4 Door (FDAR)
|
Premium 4 Door (PDAR)
|
7 Seater Passenger Van (MVAR)
|
Compact 4 Door (CDAR)
Tampa Airport (TPA) on 24 Mar 2016
Customer rating:   
Customer name: Name withheld by request
Vehicle supplied: Nissan Versa
While working with USCarHire was fine, Alamo had some issues. Check-in: we were told we couldn't use the kiosk because we had vouchers. The lady at check in was nice, but tried to get us to upgrade to another car, which we didn't need - she tried about 5 times, which was annoying when tired from a long haul flight. We didn't upgrade and the car, a Nissan Versa, was the right size for us (2 adults, 1 child, 1 large and 3 medium suitcases). The 2 biggest problems were 1)the GPS hookup did not work (we brought our GPS and the fuse was blown on the lighter socket) and 2) There was no one available to register our return of the car, which is of concern. When we went to the desk to say this, the woman said to 'keep an eye on your Visa bill.' but she couldn't help us (!) Also, we are unsure how we will be charged for the tolls, since Florida has a cashless system or you can get a fastpass- they photograph your license plate and then bill you. Alamo charge on top of this. No mention of the FASTPASS was made by the lady at the check in. Perhaps you could offer this to people as part of Platinum inclusive? Or suggest a way for people to deal with this issue. Overall, good experience with US Car Hire, who answered all my questions prior to the trip, but mediocre experience with Alamo. By the way, it is extremely important that the extra driver is listed on the voucher as included (if you've paid for this) - my first voucher did not include this (which we'd paid for) and I asked US Car HIre to send me one which included it, which they did. The first thing the Alamo person said was that the additional driver was not included - if I did not have it on the voucher, my wife would not have been able to drive. Thankfully, I did and it worked out.
|
Standard SUV (SFAR)
|
7 Seater Fullsize SUV (FFAR)
|
7 Seater Passenger Van (MVAR)
|
7 Seater Passenger Van (MVAR)
|