What Do Our Customers Say?

Premium 4 Door (PDAR)

Tampa Airport (TPA) on 05 Aug 2012

Customer rating:


Even though I had registered the kiosks would not work for me and I had to see an agent on the desk, there was quite a queue for Alamo and I ended up being helped by the National desk. On return to Miami they had charged for a tank of fuel when I had agreed to return full.I had the fuel charge refunded at the kiosk at rental returns and was made to feel as though this was my my mistake and not theirs and they will refund this time but would NOT be doing it again and I should take more care when collecting my rental! Everything else I have to say was excelent.

12 Seater Passenger Van (FVAR)

Orlando International Airport (MCO) on 05 Aug 2012

Customer rating:


Have used this company several times over the last few years without any issues as far as their service is concerned. Quick, easy and competative each time. The only issue we have had this time was on collecting our vehicle in the US one of the drivers booked was refused as they claimed his driving licence was flagged up on their system and they could not include him on the booking (although they could not give any reason for the refusal). This resulted in only one person being able to drive vehicle which would have been serious issue if there had been no other driver. Also we ordered a 12 seater vehicle but only a 15 seater was available. This vehicle has NO LUGGAGE SPACE. Not a real problem for us as we were able to use the spare seats for cases but would be a real problem if you had over 11 in your party.

Fullsize 4 Door (FDAR)

Boston International Airport (BOS) on 05 Aug 2012

Customer rating:


We've been using UScarhire for 10 years or so. As usual the process was straight forward. We always go for the gold option as we have multiple drivers and want to make sure we have all the required insurance. This time we picked up our fullsize car from Boston Logan airport. The range of models in the lot was a bit limited. We ended up with a Ford Fusion with 3k on the clock which was fine for our needs.

7 Seater Fullsize SUV (FFAR)

Sanford International Airport (SFB) on 05 Aug 2012

Customer rating:


After many years of hiring cars abroad this was the best experience. US car hire was straight forward, simple to use and excellent value for money. We did a lot of research and compared many deals yours was the best quote by far We will definitely be back.

7 Seater Fullsize SUV (FFAR)

Las Vegas Airport (LAS) on 04 Aug 2012

Customer rating:


very easy to deal with, no issues at all from pick up to drop off , very smooth transaction

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 04 Aug 2012

Customer rating:


Pretty good experience. No problems to date.

Fullsize 4 Door (FDAR)

Fort Lauderdale International Airport (FLL) on 04 Aug 2012

Customer rating:


Excelente servicio. precio razonable , rapida atencion en counter y muy buen vehiculo, rentaria de nuevo a traves de us car hire ...lo recomiendo.

7 Seater Passenger Van (MVAR)

Boston International Airport (BOS) on 04 Aug 2012

Customer rating:


All worked very smoothly

Standard SUV (SFAR)

Orlando International Airport (MCO) on 04 Aug 2012

Customer rating:


Have used us car hire for 5 years now, they are an excellent company respond fast to emails and are very helpful.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 04 Aug 2012

Customer rating:


There were a couple of hiccups at the airport when collecting the car - I had signed up to use the machines and that didn't work, and the agent insistyed that we needed a bigger car as the rear seats in what we had booked didn't fold (which turned out to be true). This was going to cost an additional $500. When we went to collect the larger vehicle, it turned out that they didn't have any, so we went back to the original 7 seater. The lady who dealt with the refund and sorting out the car we actually took was excellent. Other than that, no problems at all. Woould certainly consider using US Car Hire again - have used several times before without problems.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 04 Aug 2012

Customer rating:


Very quick service at the airport. Clean car in very good condition. Impressive speed when returning at airport.

12 Seater Minivan

Sanford International Airport (SFB) on 04 Aug 2012

Customer rating:


Great service and vehicle. We registered for quick pick up with Alamo to save time when picking up vehicle. However when we arrived at Sanford airport we had to queue in the long line regardless. So the online check in was a waste of time

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 03 Aug 2012

Customer rating:


We flew two days late and USCarHire moved our rental back to suit our changed plans - thank you. Alamo were fine and it was just a simple routine to collect the car. Watch out that you are not sold an unnecessary and very expensive upgrade though. They tried to tell us that we needed an SUV to take all of us and I seem to recall that the upgrade would not have been a lot different to actually hiring an SUV as a second vehicle from USCarHire before we travelled. The mid-size Ford focus saloon we selected accommodated four adults comfortably and the 'trunk' accepted our four hold luggage items (just). Dropping the car back was very simple too. Getting used to an automatic gearbox meant a few unplanned emergency stops in the car park before leaving for the highway. We only needed to fill up once on the way back to the ariport, even after a trip to Kennedy and driving all around Orlando.

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 03 Aug 2012

Customer rating:


Excellent!

Premium 4 Door (PDAR)

Raleigh-Durham Airport (RDU) on 02 Aug 2012

Customer rating:


Was Good. The shuttle and the driver was excellent. The lady at the front desk was friendly and efficient.