What Do Our Customers Say?

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 14 Apr 2014

Customer rating:


Easy process with yourselves, everything was great. Though got basically tricked into upgrading when collecting car at desk, woman explained upgrade as if we were getting it for free and stated we only booked on 3 pieces of luggage when In fact it was six. So be on guard, we got hit with a bill of £269 on top of what we had already paid. No fault though of your service :)

Luxury SUV (LFAR)

Orlando International Airport (MCO) on 14 Apr 2014

Customer rating:


I had to delay my trip the day before I was due to fly. Roulla was outstanding in re arranging my car hire for me through Alamo. Top top work !!! All changed at no additional cost to me.

Standard 2 Door (SCAR)

Clearwater/St Petersburg Airport (PIE) on 14 Apr 2014

Customer rating:


Booking, Pickup and Handover all were amazingly efficient.

Mini Passenger Van (MVAR)

Raleigh - Durham Airport (RDU) on 14 Apr 2014

Customer rating:


Great service from yourselves. Only problem we had was when collecting car as they kept trying to sell us road side assistance which we had already paid yourselves for. They wouldn't accept this.

Economy 4 Door (EDAR)

San Antonio International Airport (SAT) on 14 Apr 2014

Customer rating:


everything was as expected

Standard SUV (SFAR)

Orlando International Airport (MCO) on 13 Apr 2014

Customer rating:


Easy to use website and great prices

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 13 Apr 2014

Customer rating:


We were very impressed with the car hire and the service was excellent, the best rental car service we have ever received, no extras, no pressure and the choice of cars was brilliant

7 Seater Passenger Van (MVAR)

San Diego International Airport (SAN) on 13 Apr 2014

Customer rating:


Very Good experience. Just one comment Shuttle bus took too long to come by at time of rental.

Intermediate 4 Door (IDAR)

Tampa Downtown on 13 Apr 2014

Customer rating:


Only problem was at drop-off in Tampa Port, where service was not up to usual Alamo standard.

Standard Convertible (STAR)

Miami South Miami Beach on 13 Apr 2014

Customer rating:


US car hire are brilliant and I would use again. The Alamo experience not so good long queues little by way of instruction. The cars have 30k on the clock

Standard SUV (SFAR)

Denver Airport (DEN) on 13 Apr 2014

Customer rating:


only problem was that we could could not have a second driver as my son was under 25 which is the minimum age for an SUV

Standard SUV (SFAR)

Orlando International Airport (MCO) on 13 Apr 2014

Customer rating:


At the point of submitting this review our experience has been terrible. We booked Gold inclusive, arrived at Orlando Intl airport only to be tod by Alamo that the correct voucher had not been sent via USCar Hire, then we went to collect our booked vehicle and there wasn't any! We had to return the following day, change vehicles and still no correct voucher. We ended up being charged an extra 50% by Alamo. Upon retruning to UK followed procedure to send in query and have only received generic response, despite chasing issue hasn't been resolved. I will gladly change my feedback if I am refunded monies taken and compensation received. As it should have been a seemless transaction.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 12 Apr 2014

Customer rating:


Very easy pick up and drop off, no hidden charges or small print

Intermediate 4 Door (IDAR)

Tampa Airport (TPA) on 12 Apr 2014

Customer rating:


When I arrived late at night in Tampa, there was a long queue at the rental desk so it was great to have registered to use the self service booth thus avoiding a long wait. .The collection and return process was fast and easy. I would be very happy to recommend US Car Hire and Alamo to anyone.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 12 Apr 2014

Customer rating:


An absolute nightmare on arriving at Orlando it took 3 hours to actually get our rental car. No cars available told they had overbooked. After such a long journey with small children it got the holiday off to a bad start. Will never recommend you, total caos.