What Do Our Customers Say?

Standard Convertible (STAR)

San Francisco International Airport (SFO) on 03 Aug 2014

Customer rating:


The Alamo desk operator tried to persuade us that a mustang convertible would not have sufficient rear seat room for our two children (14 and 11) and that we should upgrade to a larger (and more expensive) vehicle. I therefore went to check the vehicle before taking it and it was fine. The trunk fitted all three of our luggage items. It would help if, when choosing a car some more detailed information about trunk capacity and rear seat legroom was provided for overseas visitors who cannot necessarily check a similar model in their own country.

Standard SUV (SFAR)

Tampa Airport (TPA) on 03 Aug 2014

Customer rating:


In all honesty I feel i was completely mislead on the vehicle i would be hiring. I ordered a Standard SUV and ended up with a small cheap Nissan Xterra. On your site a standard SUV is listed as a Jeep Grand Cherokee or similar, once you get to the Alamo site this is listed as a Hyundai Santa Fe or similar not ideal but at least I know. When I finally get to the desk as the kiosks don't work I'm told there isn't a standard SUV option with Alamo only SUV or full size SUV. So basically if i had ordered the cheaper Intermediate SUV I would have still got a Nissan Xterra. I have used your company a few times in the past but I now feel very disappointed in the level of service I have received

Mini Passenger Van (MVAR)

Sanford International Airport (SFB) on 03 Aug 2014

Customer rating:


All very straight forward and no problems at all. Have already booked car again for next year.

7 Seater Passenger Van (MVAR)

West Palm Beach International Airport (PBI) on 03 Aug 2014

Customer rating:


Great value for money!

Economy 2 Door (ECAR)

Vancouver Sandman Hotel on 03 Aug 2014

Customer rating:


It was a Sunday in Vancouver and very busy so more staff were needed - but I had predicted this and turned up early with ALL my documents. Staff we're confused that I didn't want to upgrade from a Micra and seemed concerned I was planning to drive so far in it. They had to agree a significant saving in fuel and ease of parking in some areas was useful

Luxury SUV (LFAR)

Las Vegas Airport (LAS) on 03 Aug 2014

Customer rating:


Very good site, very easy to use. Everything went perfectly to plan, I was very pleased. The cost of the rental was very competitive, better value than most other sites

7 Seater Passenger Van (MVAR)

Tampa Airport (TPA) on 02 Aug 2014

Customer rating:


Car hire was great, everything went smoothly, we used the Alamo automated kiosk without a hitch and were soon on our way after a delayed late night arrival flight. Returning the vehicle was just as simple.

Standard Convertible (STAR)

Orlando International Airport (MCO) on 02 Aug 2014

Customer rating:


I was hoping to be able to ask/pay for upgrading to a convertible Camaro (rather than Mustang), but upon arrival to Orlando I was put down by a very long and slow queue for car collections with Alamo. They have a very good self check-in, as long as you don't have to make any changes/upgrades (in which case you need to speak to a person)

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 02 Aug 2014

Customer rating:


Fantastic service as usual. Many thanks.

Fullsize 4 Door (FDAR)

Sanford International Airport (SFB) on 02 Aug 2014

Customer rating:


Although we pre-registered with the Alamo kiosk when we came to retrieve our booking it would not accept a UK licence number. We did have the "help" of an agent but after they tried the same things we did, spaces, no spaces, capital letters, no capital letters etc, they gave up and we had to join the normal queue so wasted about half an hour and then had to queue up. Trying to find out how you should enter UK details. Selection of cars was limited but then it was busy and we did spend some time before we got to pick.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 02 Aug 2014

Customer rating:


Fantastic Experience for a novice to renting cars. Excellant Friendly and proffessional service.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 02 Aug 2014

Customer rating:


Nice car loads of space

Economy 2/4 Door (EDAR)

Orlando International Airport (MCO) on 02 Aug 2014

Customer rating:


Quick and efficient service

Standard SUV (SFAR)

San Francisco - Bush St on 02 Aug 2014

Customer rating:


I was recommended to you by a friend who used you before. We hired the car for 2 weeks starting in San Francisco and dropping off in Los Angeles. I was very impressed with the competitive price offered and the ease in making the order. I also took out the extended warranty which was a lot cheaper than buying from the rental company. The car we rented was excellent and only had 4000 miles on the clock when we got it. There were no problems picking up and returning the car. All in all a very satisfactory service. I will definitely consider using US Car Hire the next time we travel to the States.

Intermediate 4 Door (IDAR)

Denver Airport (DEN) on 01 Aug 2014

Customer rating:


very satisfactory