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7 Seater Passenger Van (MVAR)
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Economy 4 Door (EDAR)
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Standard Convertible (STAR)
Orlando International Airport (MCO) on 24 Feb 2013
Customer rating:
Customer name: Name withheld by request
Vehicle supplied: Chevrolet Camaro (basic model)
Misleading information, rip off car rental partners Alamo and US Car hire unwilling to do anything about the fact we were overcharged by a dodgy company. We were lied to by Alamo who said we could upgrade to a $60,000 Camaro, we didn't get that, instead we got a $30,000 one. We had already paid for this but still got charged. Us car hire didn't want to know when I wanted my money back. TripAdvisor and other review sites will be my next stop to warn others
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7 Seater Fullsize SUV (FFAR)
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Economy 2 Door (ECAR)
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7 Seater Passenger Van (MVAR)
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7 Seater Passenger Van (MVAR)
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Luxury 4 Door (LDAR)
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Compact 2 Door (CCAR)
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Intermediate 4 Door (IDAR)
Orlando International Airport (MCO) on 21 Feb 2013
Customer rating: 
Customer name: Name withheld by request
Vehicle supplied: dodge grand caravan
When booking our vehicle the website clearly stated that it was suitable for 5 passengers and 2 suitcases. However when we reached the Alamo desk at Orlando airport we were told that the vehicle would only hold 4 passengers and 1.5 suitcases and were advised to upgrade. To me this appeared to be a scare tactic intended to panic us into paying more money. Fortunately only the 2 of us would be using the car and whatever we got would be sufficient and luckily we were given the choice of the whole parking lot. This however wasn't the case for the other half of our party who, despite having booked, according to the website, "a 7 seater vehicle with space for 5 suitcases" were "forced" into upgrading by a customer services rep who said that the vehicle wouldn't be big enough. The next vehicle up was almost twice as expensive as what had been booked but as they'd been advised that the original vehicle wasn't big enough what choice did they have? As this "upgrading" scam occurred on different days one can only assume that it's a underhand tactic regularly used by Alamo to squeeze even more money out of their customers. This experience certainly put a dampner on the holiday and would stop me from recommending Alamo to others. Apart from this the rest of the service was fine.
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Fullsize 4 Door (FDAR)
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Intermediate SUV (IFAR)
Miami - South Miami Beach on 21 Feb 2013
Customer rating:
Customer name: Name withheld by request
Vehicle supplied: Chevy Impala
South Beach front desk were brilliant, very friendly, but there is something going very wrong in the back. Had PRE BOOKED car, cleared front desk in 10 minutes then waited 90 mins for car. Lots of excuses like the car was on level 4!! No fuel!! needing cleaning!! Surely they knew we were coming. Ended up taking a different car to the one PRE BOOKED.
Meant we were very delayed on our journey and wasted 90 minutes of our honeymoon sitting in a rental car parking lot.
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