What Do Our Customers Say?

7 Seater Minivan

Sanford International Airport on 17 Aug 2012

Customer rating:


I was disappointed because the 7 seater van i ordered was not available and was talked into a suv which cost more and was not big enough for 4 adults and one child if i had not been so tired from flight i would not have accepted the costly alternative

7 Seater Passenger Van (MVAR)

Sanford International Airport on 17 Aug 2012

Customer rating:


Excellent experience all staff extremely helpful,vehicle chosen perfect. would definately use your service again without hesitation. thanks

8 Seater Passenger Van (SVAR)

Sanford International Airport on 17 Aug 2012

Customer rating:


On the whole all was as good as we hoped, however the short cut kiosk was an utter waste of time - had to join queue at desk after futile 30 minutes!!

Premium 4 Door (PDAR)

Sanford International Airport on 17 Aug 2012

Customer rating:


Very pleasant experience, thankyou

Standard Convertible (STAR)

Tampa Airport (TPA) on 16 Aug 2012

Customer rating:


very good,from start to finish very good service. Thank-you.

Intermediate 2 Door (ICAR)

New York - John F. Kennedy Airport (JFK) on 16 Aug 2012

Customer rating:


very easy to find. the staff at the desk not to good,but the staff at return were superb

Luxury SUV (LFAR)

Orlando International Airport (MCO) on 16 Aug 2012

Customer rating:


Car ordered was not supplied and caused major problem because we needed larger vehicle as ordered and paid and we had to take smaller lower grade vehicle without even an offer of refund or compensation ! You have already been advised and I am waiting for you to resolve a refund ! Rod McLoughlin

Luxury 4 Door (LDAR)

Tampa Airport (TPA) on 16 Aug 2012

Customer rating:


Simply worked like clock work. Picked it up, used it and dropped it back. Lovely car as well. No issues.

Full Size 4 Door

Orlando International Airport (MCO) on 16 Aug 2012

Customer rating:


Very pleased again with Us Car Hire's overall efficiency and customer service, would use again without question. Unfortunately we can't say the same about Alamo, the lady on the desk made us feel very uncomfortable, she offered an upgraded car that I was interested in, then satnav, and enhanced breakdown cover (which i'd bought at time of booking) and we didn't want any of these either. Each time I turned her down she got more and more frustrated which made me feel very uncomfortable, it came to an head when she was insisting that we purchased a full tank of fuel from them, which I knew you didn't have to do, there was quite a stand off for a good few minutes , where she wasn't backing down, (her collegue next to her chipped in a few times too, with some poor comment or other), in the end I had to call the manager, who said he'd sanction this one-off and would have to make a note on our account and speak with yourselves about the 'problem'. All of which I thought was very much out of order and has probably meant I won't choose Alamo next time. But, once again, thank you to USCarHire for your service and helpfulness.

Fullsize 4 Door (FDAR)

Sanford International Airport on 16 Aug 2012

Customer rating:


Excellent, thanks very much. No problems, National was a good choice for us on our particular flight into Sanford. Next time upgrading to SUV as that's what everybody else seems to drive!

Luxury 4 Door (LDAR)

Seattle International Airport (SEA) on 16 Aug 2012

Customer rating:


Good sevice. Car in excellent condition.

7 Seater Fullsize SUV (FFAR)

Fort Lauderdale International Airport (FLL) on 16 Aug 2012

Customer rating:


I would recommend US Car Hire to everyone. Before I booked with US Car Hire, I compared prices with other rental companies, and USCH was BY FAR THE MOST INEXPENSIVE! Their services were informative, timely, and professional. There was no gimmick.....the transactions were authentic, and my rental was avaiable upon arrival. Hignly recommended!

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 15 Aug 2012

Customer rating:


It would have been 5 star but for the actual pick up. The reception told us not to use the quick method but to take our place in the queue. I think this was done in order to try to sell us an upgrade which he proceeded to do. He was adamant the car we had booked was not big enough and would be better upgrading at a cost of $300. We refused and glad we did so as the car we had booked was plenty big enough

7 Seater Passenger Van (MVAR)

San Diego International Airport (SAN) on 15 Aug 2012

Customer rating:


This all went very well. Everyone was very helpful and flexible which was useful.

Standard SUV (SFAR)

Miami International Airport (MIA) on 14 Aug 2012

Customer rating:


Alamo staff were very helpful and efficient when I had a problem at the kiosk.