What Do Our Customers Say?

Standard SUV (SFAR)

Sanford International Airport on 26 Oct 2013

Customer rating:


Excellent service.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 25 Oct 2013

Customer rating:


Everything went very smoothly - as always! We have now done over 60 weeks of rentals with you in the last four years, every one without a hitch. You have always dealt very efficiently, and without charge, with the inevitable changes of plans that occur from time to time.

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 25 Oct 2013

Customer rating:


The Alamo in check line was awfully long (over 1 hour wait). Only road assistance available on website (not theft insurance). Full gas tank is not included (need to prepay or refill). Inspect your car for damage (scratches, cracked windows). Buy a navigation in a mall (car rental nav are expensive).

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 25 Oct 2013

Customer rating:


Once again very happy with the service we received. Beautiful car so spacious and comfy.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 25 Oct 2013

Customer rating:


Very happy with the booking process and company. The only down side is when you tell the people at Alamo you don't need any upgrades they go quite miserable!!!and no choice of fueling policy was offered. But choice of cars was very good. Always use your company when I travel to florida and will again.

Standard SUV (SFAR)

Miami International Airport (MIA) on 25 Oct 2013

Customer rating:


everything great . Nice car. Nice guys. Only thing missing was a girl's smile at exit booth of the Rental Car Center. Maybe she was in a bad day.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 24 Oct 2013

Customer rating:


alamo self service check in was great - lots of unhappy people queueing for ages at the desk

Compact 2 Door (CCAR)

Orlando International Airport (MCO) on 24 Oct 2013

Customer rating:


Exactly as stated on the web. First class service. The use of Alamo self service was a godsend. Car had 9660 miles on the clock but was in perfect condition

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 24 Oct 2013

Customer rating:


Queue at Alamo desk at Orlando airport very long and not pleasant after a long flight.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 24 Oct 2013

Customer rating:


I contacted US carhire by phone to try and upgrade my booking to allow another driver on the booking and was told they could not handle my request as I had phoned and not contacted on-line. I left details and was told someone would contact me to sort it all out - still waiting !!! Registered to use the kiosks to avoid queues but after a number of attempts it would not accept my booking. Had to start again from scratch and input all info again, eventually it worked but so frustrating after a long flight. Very unclear as to how the road toll system worked or even if it was available. Had to ask attendent at car pick up if it was validated and confirmed it was, but no paperwork confirming this was available at that time or leaflet on billing etc. Car was reasonably clean, but the used toothpicks left in the door pockets and console were a bit off putting. Vehicle was ideal for our family and will get this model again next visit.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 24 Oct 2013

Customer rating:


The people in the UK handling this booking and one lady in particular was fantastic. She catered for my every need. My only dispute was that she was unable to offer me larger vehicle, which I was able to hire when I landed in the States. There should be an option when booking in the UK for all the options to be made available, not just only when you are at the desk receiving your keys.

Compact 4 Door (CDAR)

Charlotte Douglas Airport (CLT) on 24 Oct 2013

Customer rating:


good service, my only complaint is that i have used this service twice this year in Florida and N Carolina, both occaisions i was unable to avail of the kiosk facility to get the car and both times was offered a smaller car than i had paid for.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 24 Oct 2013

Customer rating:


Great customer service with a couple of questions I had before placing my order for the car and also before I picked up the car. No issues at all, kiosk was simple to use and we avoised the long que at the desk. Car was very clean with loads of room for 4 adults and one child and for luggage. I will recommend uscarhire to friends and I will use again in the future.

7 Seater Fullsize SUV (FFAR)

Minneapolis - Saint Paul International Airport (MSP) on 24 Oct 2013

Customer rating:


Very quick and friendly service at the desk and parking lot. Given a choice of vehicles once I produced my documentation in the parking lot. When returning the vehicle it is checked in front of you and you are then given a receipt of no further charges once happy with the condition of the returned vehicle. Will definitley use your company again.

7 Seater Fullsize SUV (FFAR)

Minneapolis - Saint Paul International Airport (MSP) on 24 Oct 2013

Customer rating:


Very quick and friendly service at the desk and parking lot. Given a choice of vehicles once I produced my documentation in the parking lot. When returning the vehicle it is checked in front of you and you are then given a receipt of no further charges once happy with the condition of the returned vehicle. Will definitley use your company again.