What Do Our Customers Say?

Standard SUV (SFAR)

Sanford International Airport (SFB) on 14 Oct 2013

Customer rating:


Brilliant service used last two visits to orlando now and been excellent customer service both occasions

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 14 Oct 2013

Customer rating:


Vey easy and no problems at all

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 14 Oct 2013

Customer rating:


Alamo said take back car full, i pointed out that the paper work showed a charge of $90. i was told that was just in case i did not fill it and i had to bring back full. On return they tried to charge me. took about 20mins to get charge cleared. also filled up when was dry and only took $65 to fill. Liars

7 Seater Fullsize SUV (FFAR)

San Francisco - Bush St on 14 Oct 2013

Customer rating:


Not a bad rental experience, but there were a few issues. Check-in was slightly chaotic, but perhaps we were there at a particularly busy time. The biggest issue was that we weren't given the remote for the central locking - that meant that every time we opened the car the alarm went off until we could get the key into the ignition, making it look as if we were stealing it.

Economy 2 Door (ECAR)

Orlando - Hyatt Regency Hotel on 14 Oct 2013

Customer rating:


Booked car less than week before holiday. The whole thing was completely hassle free and will definitely be booking with them again the next time.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 13 Oct 2013

Customer rating:


Kiosk service with Alamo was great. So quick & no queues.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 13 Oct 2013

Customer rating:


I registered for the quick easy access kiosk - NOT. I was unable to input my name as there was no facility on the keyboard to select an apostrophe for my name. A member of your staff also tried and agreed that this was unfortunate and he would take this up with the IT department.

Mini Passenger Van (MVAR)

Orlando International Airport (MCO) on 13 Oct 2013

Customer rating:


Everything was simple and straightforward, from start to finish, Many thanks.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 13 Oct 2013

Customer rating:


Everything from the clear contract and reminders to the pitfalls of unnecessary Insurance was great. Pick up and return effortless

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 13 Oct 2013

Customer rating:


I've used US Car Hire a number of times and I've never been disappointed. The booking process has always been very simplistic, competitive and I've enjoyed the vast range of vehicles available.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 12 Oct 2013

Customer rating:


Having spent a considerable time pre-entering all driver information before the trip, so that we could use the Alamo kiosk, we then had to re-enter everything at the kiosk when we arrived at Orlando. To make matters worse, after 15 mins of re-entering the details, it then said it couldn't process the rental and that we would have to go to the desk. We therefore had to join the que behind all the other people who had joined in the 15 minutes that we had wasted trying to use the kiosk. Also, the rental car that we had for the three weeks, (Chevrolet Traverse), had no remote control to unlock the vehicle or deactivate the alarm. Therefore, every time I opened the vehicle, the alarm sounded until I started the engine. I called your breakdown/support service to query this and they stated that the car is specifically set up to operate in this way, which seems ridiculous. We will soon be booking a rental car for our three week vacation next October, but as things stand at present, I will be returning to Dollar, who I had used every year prior to using yourselves.

Economy 4 Door (EDAR)

Honolulu International Airport (HNL) on 12 Oct 2013

Customer rating:


Service good and car ready ahead of time to pick up. An error in FSO at drop-off was rectified promptly after contacting the Honolulu office.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 12 Oct 2013

Customer rating:


Always use OV for car rentals in Florida. Love Alamo because you get to pick your vehicle from a line.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 11 Oct 2013

Customer rating:


Great service, no problems

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 11 Oct 2013

Customer rating:


Great service as usual and delighted with the car - more fords from Alamo please!