Intermediate SUV (IFAR)
|
Standard SUV (SFAR)
|
|
|
Economy 2 Door (ECAR)
|
Fullsize 4 Door (FDAR)
|
|
Mini Passenger Van (MVAR)
|
7 Seater Passenger Van (MVAR)
|
Intermediate SUV (IFAR)
|
Standard SUV (SFAR)
Orlando International Airport (MCO) on 12 Oct 2013
Customer rating: 
Customer name: Name withheld by request
Vehicle supplied: Chevrolet Traverse
Having spent a considerable time pre-entering all driver information before the trip, so that we could use the Alamo kiosk, we then had to re-enter everything at the kiosk when we arrived at Orlando.
To make matters worse, after 15 mins of re-entering the details, it then said it couldn't process the rental and that we would have to go to the desk.
We therefore had to join the que behind all the other people who had joined in the 15 minutes that we had wasted trying to use the kiosk.
Also, the rental car that we had for the three weeks, (Chevrolet Traverse), had no remote control to unlock the vehicle or deactivate the alarm. Therefore, every time I opened the vehicle, the alarm sounded until I started the engine.
I called your breakdown/support service to query this and they stated that the car is specifically set up to operate in this way, which seems ridiculous.
We will soon be booking a rental car for our three week vacation next October, but as things stand at present, I will be returning to Dollar, who I had used every year prior to using yourselves.
|
|
7 Seater Passenger Van (MVAR)
|
Intermediate SUV (IFAR)
|
Standard SUV (SFAR)
|