What Do Our Customers Say?

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 01 Jun 2013

Customer rating:


No problems from start to finish, everything went smoothly including delivery of the sat nav and quality of the car. Wouldn't hesitate using US Car Hire again and would recommend to others to try.

Compact 4 Door (CDAR)

Orlando International Airport (MCO) on 01 Jun 2013

Customer rating:


Only that is was brilliant. No problems at all and would have no problem booking with you or Alamo again.

Intermediate 4 Door (IDAR)

Orlando - Walt Disney Car Care Center on 01 Jun 2013

Customer rating:


Very good service at the Alamo hire center and they gave me a free upgrade as I was asking if they had a hatch back available. We are of course long standing clients of Online and Alamo and will continue to do so for our future visits to our villa. Also was 7 minutes over time at the airport on return and they re-imbursed the charges (almost $18) when I took it up with them. Keith Hellewell

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 01 Jun 2013

Customer rating:


Smooth process from start to finish and good value for money.

Compact 2 Door (CCAR)

Sanford International Airport (SFB) on 01 Jun 2013

Customer rating:


As usual very quick and easy at Alamo, the usual problem occurred though, there are never enough compact cars at Sanford, we don't mind as we get a complimentary upgrade but some people do not want a bigger car, so more compact cars would be good.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 01 Jun 2013

Customer rating:


The whole procedure of picking up the car and returning it couldn't have been simpler. We were asked if we wished to upgrade, take additional insurance or GPS. However, a simple "no thank you" was accepted without any further pressure from the "agent".

Mini Passenger Van (MVAR)

Orlando International Airport (MCO) on 01 Jun 2013

Customer rating:


Within easy location of Arrivals and very smooth and fast collection. Vehicle was only 6 months old and very clean and tidy. Staff where very helpful.

Compact 4 Door (CDAR)

Las Vegas Airport (LAS) on 31 May 2013

Customer rating:


We could use alamo online check-in. Everything went well.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 31 May 2013

Customer rating:


We've used US Car Hire perhaps eight times or more. The site is very easy to use and very reliable. Apart from price, we like the fact that we are only directed to leading rental firms and more importantly for us,. we value the fact that we get an insurance packake that suits our needs as travellers to the US and is easy to undertsand. On the one occasion a few years back when we had a problem with a car and we had to contact the US car hire site, they couldn't have been more attentive in getting the problem resolved.

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 30 May 2013

Customer rating:


US Car Hire are an excellent company to deal with. When I messed up my booking they wet the extra mile and sorted it out for me. Please take notice of their pickup advice. I was told at the counter that the car I would get was a Fiat Panda. In reality I could pick any car in the line one of which was a big white 4x4 not for me but not a Fiat Panda! Thank you again.

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 30 May 2013

Customer rating:


All went well with my rental. Slight delay on pick up but the return was seamless

Standard SUV (SFAR)

Las Vegas Airport (LAS) on 30 May 2013

Customer rating:


Excellent as always, no problems at all.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 29 May 2013

Customer rating:


Everything went very well from your end could not be happy'er, but the staff on the Alamo desk always try to get you to upgrade which is a pain! That said I will be using you again very good service. Thank you

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 29 May 2013

Customer rating:


We used the self serve kiosk and we were out on the road in less than 15 minutes!

7 Seater Fullsize SUV (FFAR)

Chicago Ohare Airport (ORD) on 29 May 2013

Customer rating:


Loved US car hire! Email help and adjustments I received before our holiday were really easy and I even got included on an extra discount that happened to have started since my booking! Signed up for Alamo kiosks but didn't need it as the rental desk was empty - lady at the desk tried to sell me everything under the sun but I just ignored it (already paid for roadside etc via US Car Hire). Wish I had paid for returning the tank empty as we nearly missed the flight and got charged Alamo prices for refuel. Apart from trouble finding the car rental location on return everything went very well - and I paid £200+ less than others in our party for the same car. Thanks - will absolutely use you again.