What Do Our Customers Say?

Standard SUV (SFAR)

Missoula Airport (MSO) on 28 Jan 2014

Customer rating:


Everything went very smoothly and was very easy.

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 27 Jan 2014

Customer rating:


Process went very smoothly and couldn't have been simpler to pick up the car via the kiosk so hassle from salespersons at the desk.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 25 Jan 2014

Customer rating:


The automated service at Orlando airport was excellent as was the selection of cars

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 25 Jan 2014

Customer rating:


great as always when booked through yourselves, Alamo very easy to deal with, cant say anything more than that

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 25 Jan 2014

Customer rating:


Hounded at counter to upgrade despite me saying I was alone and didn't need a bigger car, then told I would only be getting a 2 door kia and that wouldn't be big enough for my cases. Kept my nerve and said no. Noticed whilst I was driving the car that the engine kept shuddering but didn't want to waste a day going back to the airport to exchange it. When I handed the car in I told the girl who booked me in about the problem so that the car would get serviced before it went back out but she just shrugged, said "that's a shame", and didn't seem interested in marking the car as having a problem. Doesn't instil confidence in booking another car with them in future.

Intermediate 2 Door (ICAR)

Miami International Airport (MIA) on 25 Jan 2014

Customer rating:


Another great experience with uscarhire. It was also the first time that the Alamo counter was empty and I could walk up right to the counter, another free upgrade as well.

Luxury 4 Door (LDAR)

Orlando International Airport (MCO) on 24 Jan 2014

Customer rating:


My dealings with uscarhire.com over several years have been excellent and worthy of praise. Unfortunately, my experience with the Alamo desk agents has been far from happy and I dread facing them every year. They resort to all manner of underhand tactics in an effort to persuade the customer to part with more money and they don't even feel it necessary to stick to the truth. If I could use the kiosks I would but my rentals are always in excess of thirty days.

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 23 Jan 2014

Customer rating:


Excellent customer service a good price that was all inclusive and competitive roadside assist option.

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 23 Jan 2014

Customer rating:


I have been your client for several years and usually rent "gold inclusive" and always have trouble with the agency adding 4 drivers. This last time the Alamo never accepted the 4 drivers. I think you should arrange this full contract with the companies you work, because they said they looked at the contract and it was not the deal we had even after I took impressed what was included. They only accepted 2 drivers and We had to pay an extra driver.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 22 Jan 2014

Customer rating:


Everything went well except the suggestion by the agent that I pay for a full tank of gas and return empty, as it would be cheaper than filling up locally before returning. He said they charge 3.23 while outside it would coust approx 5.00. I declined anyway, and subsequently found the cost of fuel frequently under the 3.20 mark, and never found any pump at the rate he was suggesting. Basically just a scan to sell the "return empty option" which in effect is never the case, you may return with say 25% full of gas you can't get a refund for.

Compact 2 Door (CCAR)

Orlando International Airport (MCO) on 22 Jan 2014

Customer rating:


Car was adequate for two people with large trunk big enough for two large cases and two small carry on cases. Unhappy with USCar website for not making it clear that they would pass our card details on for the Enhanced Road Side assistance because we used a pre-paid USD card to pay for it and found when we got home we'd also been billed by credit card company.

Standard 4 Door (SDAR)

Miami International Airport (MIA) on 22 Jan 2014

Customer rating:


Perfect

Economy 2 Door (ECAR)

Tampa Airport (TPA) on 20 Jan 2014

Customer rating:


Excellent service. Well worth pre-ordering with fully-inclusive package to avoid having to deal with Alamo sales reps. USA Car Hire removes the hassle of ordering insurance and managed to give a fully inclusive price at less than Alamo without insurance! Alamo tries hard to sell extra breakdown cover at the Kiosk but if you keep rejecting their extras you get the price USA Car Hire quotes. Would definitely use the service again.

Intermediate SUV (IFAR)

Boston International Airport (BOS) on 20 Jan 2014

Customer rating:


Seamless pick up without having to go to the Alamo desk. Rock up at hire centre, choose car and drive away - perfect!

Compact 2 Door (CCAR)

Orlando International Airport (MCO) on 20 Jan 2014

Customer rating:


Great check in service, speedy & efficient. The car was slightly smaller than expected, and no-one on hand to indicate how I could sync my iPod. Overall however no real problems and I would use you again in the future.