What Do Our Customers Say?

Intermediate 2 Door (ICAR)

Orlando International Airport (MCO) on 14 Apr 2013

Customer rating:


The only good thing about Alamo was the car we got - VW Passat. However as our choice was limited to 3 cars, two of which were not suitable this was the only car available to us. Although we had registered for the fast track kiosk we were unable to use this and were told it is only for US citizens. We were then subjected to hard sell by the agent to upgrade the car and take out extra roadside insurance. When dropping off the car the agent wanted to charge us for a tank of petrol despite having paid for gold inclusive hire type which includes the petrol. If we had not been quick and mentioned this fact we would have been charged. Disappointed to find the all inclusive Gold package is not all inclusive. WE WILL NOT USE ALAMO AGAIN and would not recommend them to anyone wishing to hire a car in Orlando.

Intermediate 4 Door (IDAR)

Fort Lauderdale International Airport (FLL) on 14 Apr 2013

Customer rating:


Very successful rental. We were happy, although there was quite a wait in line at FLL airport. Nissan Cube was excellent, particularly with the good head room for a bigger guy like myself.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 13 Apr 2013

Customer rating:


pick up went well,the representative at the desk was helpful and we were on our way within minutes

Intermediate 2 Door (ICAR)

Tampa Airport (TPA) on 13 Apr 2013

Customer rating:


I went to the trouble of entering all our data online for the fast pick up system. the system was different to the system at Tampa and the system was not workingfor anyone. After trying to use the fast pass system we had to wait in line. (60min). I choose the fuel pre pay i asked if the fuel cost was the same as at the pump the server said yes which is not true.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 13 Apr 2013

Customer rating:


We got a bigger car than ordered because our luggage wouldn't fit into a Chevrolet Tahoe. We had six passengers and 4 pieces of luggage and also a stroller! Alamo were very accommodating. We used the quick kiosk which was great.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 13 Apr 2013

Customer rating:


Website very easy to use. Simple to filters to identify exact requirements.

Intermediate SUV (IFAR)

Sanford International Airport (SFB) on 13 Apr 2013

Customer rating:


Ordering the car was an easy process, although I would like it to be clearer at the initial quote stage that Silver inclusive gives one additional driver included with Alamo. We tried to use the automatic screen at Sanford which took us 15 minutes and then we got a screen which simply directed us to the counter.... so much for saving time!By the way, I entered all the details correctly and had used the system last year at MCO. At the counter, we resisted the upselling by the representative , but I signed the agreement and then found that I had pre-paid for the fuel which I had not wanted to do and, I think there was a fee for doing this as well... but as we were tired from the delayed flight,we just accepted this as we just wanted to get to our cousins 'home. The car was fine and was a very low mileage car which we both enjoyed driving. Returning the car was simple and quick.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 13 Apr 2013

Customer rating:


Easy pick up, easy return, liked being able to choose my car, overall excellent value for money compared to others I looked at.

Intermediate SUV (IFAR)

San Francisco International Airport (SFO) on 13 Apr 2013

Customer rating:


Great company to deal with, easy to book and you get what you want without any complicated web pages. All inclusive and we even got the car we hoped for. Brand new car too. We have booked through US Car Hire before and will always be our first choice.

Economy 2 Door (ECAR)

Sanford International Airport (SFB) on 12 Apr 2013

Customer rating:


Great service, no issues at all, everything went smoothly.

Compact 2 Door (CCAR)

Sanford International Airport (SFB) on 12 Apr 2013

Customer rating:


Spent a while pre regiserting here in the UK so I could just use a booth when I got there. On arrival I was informed by the lady in Alamo that the machines will not read UK driving licences so was a waste of time. Had to then get in the queue.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 12 Apr 2013

Customer rating:


You sent us details of using an automated machine for checking in, we dutifully registered for this. On arrival we went direct to the machine, put all 3 drivers details in, only to be told we could not use the machine, we then had to join a queue which had grown much longer while we were at the machine! One of your employess then told us that the machine can only be used by U.S. & Canadian drivers, why then send us the invite in U.K. Very, very angry about this! Hard sell by your employee was unpleasant and bordering on fraudulent, he was adamant that we would not have enough room for the car we had hired, we stuck with our choice and had found we had plenty of room. Hadly endears us to your company.

Standard SUV (SFAR)

Fort Lauderdale International Airport (FLL) on 12 Apr 2013

Customer rating:


I have been using USCar hire for years , and once again received fantastic service at a realistic price.Mark Wood

Intermediate SUV (IFAR)

Los Angeles International Airport (LAX) on 11 Apr 2013

Customer rating:


the gentleman at the alamo desk appeared bored at his work. He didnt seem overly interested to be at work. However he was the best person who we have dealt with in our two bookings with US Car hire and Alamo. The rest of the staff we have spoke to at US Car Hire have been useless and insensitive.

Fullsize 4 Door (FDAR)

Sanford International Airport (SFB) on 11 Apr 2013

Customer rating:


We always dread picking up our hire car, it's really stressful with the agents bullying you into upgrading and taking out extra insurances you don't need. We've had some dreadful experiences with Alamo in the past - the worst at Los Angeles. Sanford however was fine, no pushing to upgrade although to be fair we'd booked a large car for just the two us so they could hardly say it wouldn't be big enough which they were saying to other people. We always request Roadside Assistance at $4.99 a day after we found out it's worth its weight in gold when you get a flat in the scorching Florida sun. Our only grouse would be that as mid size and intermediate are so popular there was a very limited choice in large models. But would use US car hire and Alamo again.