Standard Convertible (STAR)
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Intermediate 2 Door (ICAR)
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7 Seater Passenger Van (MVAR)
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Premium 4 Door (PDAR)
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Intermediate 2 Door (ICAR)
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Standard Convertible (STAR)
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Luxury SUV (LFAR)
Orlando International Airport (MCO) on 16 Aug 2012
Customer rating:
Customer name: Name withheld by request
Vehicle supplied: Jeep Grand Cherokee Limited
Car ordered was not supplied and caused major problem because we needed larger vehicle as ordered and paid and we had to take smaller lower grade vehicle without even an offer of refund or compensation !
You have already been advised and I am waiting for you to resolve a refund !
Rod McLoughlin
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Luxury 4 Door (LDAR)
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Full Size 4 Door
Orlando International Airport (MCO) on 16 Aug 2012
Customer rating:    
Customer name: Name withheld by request
Vehicle supplied: Chevrolet Impala LT
Very pleased again with Us Car Hire's overall efficiency and customer service, would use again without question.
Unfortunately we can't say the same about Alamo, the lady on the desk made us feel very uncomfortable, she offered an upgraded car that I was interested in, then satnav, and enhanced breakdown cover (which i'd bought at time of booking) and we didn't want any of these either. Each time I turned her down she got more and more frustrated which made me feel very uncomfortable, it came to an head when she was insisting that we purchased a full tank of fuel from them, which I knew you didn't have to do, there was quite a stand off for a good few minutes , where she wasn't backing down, (her collegue next to her chipped in a few times too, with some poor comment or other), in the end I had to call the manager, who said he'd sanction this one-off and would have to make a note on our account and speak with yourselves about the 'problem'. All of which I thought was very much out of order and has probably meant I won't choose Alamo next time.
But, once again, thank you to USCarHire for your service and helpfulness.
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Fullsize 4 Door (FDAR)
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Luxury 4 Door (LDAR)
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7 Seater Fullsize SUV (FFAR)
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