What Do Our Customers Say?

Fullsize 4 Door (FDAR)

Fort Lauderdale International Airport (FLL) on 26 Jul 2012

Customer rating:


This was not our first time using USCH. We like price and service BUT this time we had problems. One is a long & sad story with your customer service. I'll save it for another occasion BUT very troubling this 2 situations: While in our trip we got an email saying the company was NOT able to collect my money and I needed to pay once more. The email had a link to follow and proceed to pay again. I did not answer since I knew the charge had been made. BUT now that we are back at home my bank had notified me that I have 2 charges from Flexible Carhire!! Both for $642usd and with differences in Mexican currency due to the exchange rate on the date. One on Jul.24th for $8,685.30 mexican pesos and the other on Jul 26th for $8,972.88. It is important to learn that the email I mention before was received I believe on the Aug/4 so at that point these 2 charges had already been made. PLEASE do get back with me ASAP to solve this situation!!!!

Fullsize 4 Door (FDAR)

Fort Lauderdale International Airport (FLL) on 26 Jul 2012

Customer rating:


This was not our first time using USCH. We like price and service BUT this time we had problems. One is a long & sad story with your customer service. I'll save it for another occasion BUT very troubling this 2 situations: While in our trip we got an email saying the company was NOT able to collect my money and I needed to pay once more. The email had a link to follow and proceed to pay again. I did not answer since I knew the charge had been made. BUT now that we are back at home my bank had notified me that I have 2 charges from Flexible Carhire!! Both for $642usd and with differences in Mexican currency due to the exchange rate on the date. One on Jul.24th for $8,685.30 mexican pesos and the other on Jul 26th for $8,972.88. It is important to learn that the email I mention before was received I believe on the Aug/4 so at that point these 2 charges had already been made. If I had follow the instructions on that mail, it would have been the 3rd time I paid for a single hire. PLEASE do get back with me ASAP to solve this situation!!!!

8 Seater Passenger Van (SVAR)

Orlando International Airport (MCO) on 26 Jul 2012

Customer rating:


Excellent service . Everything was OK

Intermediate SUV (IFAR)

Sanford International Airport (SFB) on 26 Jul 2012

Customer rating:


Excellent website, clear and informative, which made booking online very easy. On arrival at Sanford, everything was in order at the Alamo office and we picked our vehicle up straightaway. On returning to Sanford at the end of our holiday, our vehicle was checked by an Alamo staff member and we then merely had to park it up. This was by far our easiest car hire experience to date. Can thoroughly recommend US Car Hire and would definitely use again.

Economy 4 Door (EDAR)

Boca Raton on 26 Jul 2012

Customer rating:


Alamo was great. Lovely and easy to drive and good value for money!

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 25 Jul 2012

Customer rating:


Had an initial query over being able to return the car full rather than pre pay for a tank of fuel but after showing a small printout I ahd taken from the car hire website stating this. everything was fine.

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 25 Jul 2012

Customer rating:


everything was fine only waiting for the toll to be charged hope you guy could make some sort of agreement with alamo or others on the toll same way as dollar has it .

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 25 Jul 2012

Customer rating:


Always an excellent service, never had any problems. All questions or worries are always answered very quickly. Breakdown cover offered is much cheaper than that offered by Alamo. Alamo tried to pressure us into upgrading to a bigger model but thanks to your advice we said no.

Standard Convertible (STAR)

Orlando International Airport (MCO) on 24 Jul 2012

Customer rating:


Your service wa excellent, but your provider National at Orlando Airport's service was not. The agent, Mohammed, told us that in the class of car we ordered (convertible), there was no mustangs available an we would have to take the bottom of the range convertible (chrysler 200), unless we wanted to pay to upgrade to a Camaro. When we said we were not willing to pay the extra, I offered to take the Chrylser but asked if I could swap into the Mustang if I came back in over the next few days. He told me he couldn't guarantee this an again tried to sell the Camaro I had already rejected. When we went to the carpark and asked the attendant for a car, she said they had lots of mustangs all clean and available. I used to work in car rental luckily so knew this was his sales pitch to get me to upgrade, however I feel that had I not been experienced in the industry and had just been an average holiday maker I would have been talked into paying more money based on the member of staffs lies that they didn't have our chosen car available. He also made ridiculous claims about how much extra the Camaro should be per day and that he'd do me a massive discount. The price he said the car should be as an upgrade would have made it 3 times the price of the mustang, for a very similar car. I thought it was right to raise this with you as they are your representatives when the customer arrives. Sean Maddocks

Intermediate 2 Door (ICAR)

Miami International Airport (MIA) on 24 Jul 2012

Customer rating:


The whole experience went exactly as planned. Very satisfied and would certainly recommend the service to anyone.

7 Seater Minivan

Tampa Airport (TPA) on 24 Jul 2012

Customer rating:


This is nothing to do with your wonderful service but the kiosks were off in Tampa leading us to use the desk, no line but would have been a pain after the long journey. I might be sceptical that they want to try and sell more add ons so they turn them off when quiet but that's just me :-) Also the desk clerk tried to "upgrade" me to a 12 seater from a 7 seater (for 2 adults & 3 children) and when getting to the garage was told there were no Alamo 7 seaters anyway and to take one from the National line by the garage person. In no way does any of this take away from the fantastic service I always receive from your company and staff but wanted to provide feedback on the Alamo service. You are still my first port of call and preferred car rental site.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 24 Jul 2012

Customer rating:


excellent car and attention when we deliver the car only when we esntregaron car care and service left much to be desired

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 24 Jul 2012

Customer rating:


We registered for Alamo kiosk and although we had already provided driving license details, these had to be re-entered. We still managed to leave the airport faster than ever before. Excellent recommendation from US Car hire !

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 24 Jul 2012

Customer rating:


Excellent and prompt service from all sides - no issues at all - definitely recommend... From Alaom - no mid - SUV's available so upgraded free of charge - Alamo express kiosk worked just fine for us...

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 24 Jul 2012

Customer rating:


The car we had was a Jeep with quite high mileage. After the first week the oil change light came on, we reported it to Alamo and they don't worry. Then the tire pressure light came on, so we took it back to the airport and exchanged it for a Dodge which only had 900 miles on it and was a much better car. Alamo were good when we took the Jeep back, but I have to wonder if they should have rented it out in the first place.