Standard Convertible (STAR)
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Fullsize 4 Door (FDAR)
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Standard SUV (SFAR)
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8 Seater Passenger Van (SVAR)
Orlando International Airport (MCO) on 09 Jun 2012
Customer rating: 
Customer name: Name withheld by request
Vehicle supplied: SUBURBAN
I paid £573.00 GBPounds to hire a car from your website which I thought was suitable afte I had researched the car on the internet prior to booking, but on arrival at the Alamo desk I was told in no uncertain terms that the car was not a suitable size for us!! We were a party of 4 Adults and two very small children.I then ended up paying another $35.99US Dollars per day after voicing my comments and a little wrangling as I was told the price should have been around $50 US Dollars per day! This came to an additional total of $463.79US Dollars for the car plus I was charged a Airport Access fee, which I thought had been paid initially and then further Sales Tax! I did ask why this car was not on the site and was told that the larger ones are not put on and can only be hired when you arrive.My question is why!
What can you do when you arrive tired, hot and the children needing attention, apart from accept this proposal. If I had said no I am sure I would have been refused the car that I had originally paid for!
I would call this a form of sharp practice!
I am travelling to Florida again in December, but only 2 of us this time and after this experience I am not sure if I would consider using you again or reccommend your site but I would appreciate your comments on this matter as I am not sure where my disatifaction lies. Is it with you or Alamo for not showing this car on their site.
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Standard Convertible (STAR)
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Economy 2 Door (ECAR)
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Luxury 4 Door (LDAR)
Orlando International Airport (MCO) on 08 Jun 2012
Customer rating:
Customer name: Name withheld by request
Vehicle supplied: Buick La Crosse
After 9hour flight al we wanted to do was get our car and get to our villa, at the checkin desk we were told that they did not have the car we ordered "Caddillac DTS" and would we like to upgrade to a more expensive vehicle ie; $460.00 more we said no. Then we were asked if we wanted the Enhanced Roadside Assistance and i said i had already paid for it in the UK and showed him the voucher, then he asked if we wanted the personal injury insurance and i said no all we wanted was the prepaid fuel option, he said ok sign here and told me were to get the car. On getting down to the car park there was a Cadillac the attendant said take you pick of any of the 4 Luxury cars that were there, he helped us pack out suitcases in the Cadillac then we could not find the keys he looked every where for them and in the end we had to chance vehicles,
We ended up with a Buick La Crosse which was a lovely vehicle and was a pleasure to drive we returned the vehicle with a quarter of a tank of fuel which we did not mined doing. On arriving home my credit card statement came in and i had been charged $371.56, the charge was for ERA and PAI and the fuel option all i should have been charged for is the fuel option.
I am currantly in dispute with your company over this extra charge and i am not very happy about the situation. I travel to Florida twice ayear and have done for the past 9years and i have never been treated like this before.
A VERY UNHAPPY
Bob Potter
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Fullsize 4 Door (FDAR)
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7 Seater Fullsize SUV (FFAR)
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Intermediate SUV (IFAR)
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7 Seater Fullsize SUV (FFAR)
Los Angeles International Airport (LAX) on 08 Jun 2012
Customer rating:
Customer name: Name withheld by request
Vehicle supplied: GMC ARCADIA
We were completely "conned" into an expensive upgrade which we didn't need and anyhow should have been provided as an equivalent 7 seater Fullsize SUV which we had ordered. Its difficult for non-US people to know all the different model variants. This, after waiting in queue for an hour as the auto-pick up system doesn't work for cars requested from outside the US. Alamo again?...never
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