What Do Our Customers Say?

Intermediate 4 Door

Vancouver International Airport (YVR) on 04 Nov 2011

Customer rating:


After a long flight to Vancouver all you need is to move through the system as fast as possible to be on your way, we did just that. Very happy with the car, very clean. Staff were all helpful and we were soon heading for the Ferry over to Vancouver Island. Fantastic service.

7 Seater Fullsize SUV

Orlando International Airport (MCO) on 03 Nov 2011

Customer rating:


Arrived at Orlando International on 3rd November 2011 and went to Alamo to colled a 7 seat SUV from Alamo. Could not get the kiosk to work so went to the desk and as there wasn't a queue got the paperwork and went to the garage and was told to take the only Tahoe. I asked if I could take the Ford Expedition but I was told this was a Premium SUV. When I got in the Tahoe I found that when opening the door the alarm sounded. Somone from Alamo came along and said if I got in and started the engine it would cancel the alarm which it did. However I told Alamo that this was not acceptable as the alarm would sound everytime I opened the door and the problem was the fact that they had given me the spare key as I suspected that they had lost the main key which disengages the alarm. I told them that I wanted another vehicle to which they said they did not have another available and would have to bring one from another site. I told them they may as well bring the vehicle as I certainly was not taking the one they had offered me. At this point they then gave me the keys to the Ford Expedition (long wheelbase). I was very pleased with the Ford and the service I received in the end but that was only after refusing a vehicle that I was not prepared to accept. I guess the moral is that if you feel the vehicle is not acceptable then don't take it and stand your ground. Overall very happy in the end. USCH update: The Kiosks are now working for all customer who book with us. Alamo did have some initial teething problems, but these are all now rectified.

Intermediate 4 Door

Orlando International Airport (MCO) on 31 Oct 2011

Customer rating:


The desk was not busy and we didn't have to queue. The agent was not pushy and did not try to persuade us to upgrade or to buy any "add ons". The car was clean and had low mileage. We didn't have any problems with it during our 3 week rental.

Intermediate 2 Door

Sanford International Airport (SFB) on 01 Oct 2011

Customer rating:


Very quick and easy, only one small problem, we had no choice of cars, there was only one and when we queried this we were told if we wanted to wait half an hour or so we could have a choice! Nothing wrong with the one there so took it.

7 Seater Fullsize SUV

Orlando International Airport (MCO) on 28 Sep 2011

Customer rating:


We always rent through US Car Hire when we travel to Florida and as our flights home were delayed 24 hours we arranged an extra day's car hire through them at the last minute, the service as usual was fantastic!

Standard Convertible

Orlando International Airport (MCO) on 21 Sep 2011

Customer rating:


We rented through Alamo and also pre registered to use the kiosk so that we wouldn't have to queue at the desks. This all worked perfectly as we were in the parking garage within 10 minutes of claiming our luggage! As there was just my teenage son and myself this trip I decided to let him choose the car, surprise surprise he chose a Mustang Convertible, this was a great car for just the 2 of us with very little luggage, but I think we would have struggled to get anybody with long legs in the back seat! Great fun to drive though!

Intermediate 2 Door

Orlando International Airport (MCO) on 02 Sep 2011

Customer rating:


a bad car, broken back shelf, of the removable kind; it had one end broken so would not fit in the slot. Much mileage. Cig lighter socket would not work - traced to a broken fuse. Counter service OK, no pressure selling.

7 Seater Fullsize SUV

Orlando International Airport (MCO) on 31 Aug 2011

Customer rating:


We booked a 7 seater SUV with Alamo and hoped we would get a Tahoe, however on arrival there were no Tahoes available so we were upgraded free of charge to a Suburban - which was HUGE! Great fun to drive and because the roads and parking spaces in Florida are all so wide we thoroughly enjoyed driving this 'beast'.

Mid Size SUV / 4x4

Orlando International Airport (MCO) on 29 Aug 2011

Customer rating:


Absolutely stress free! We always use US Car Hire for our rental cars when visiting anywhere in the US, and have never had any problems.

Intermediate SUV

Fort Lauderdale International Airport (FLL) on 21 Aug 2011

Customer rating:


Excellent service as always. Went straight to car hire desk in Fort Lauderdale airport. Assistant tried to sell us upgrade, etc but we were already covered by OV.

Full Size 4 Door

Miami International Airport (MIA) on 13 Aug 2011

Customer rating:


Hello - we hired a Full Size 4 Door - pick up Miami via Alamo. The car wasn't too clean, smelt a bit smoky and had a few scratches on....it also keep veering to one side and the steering wheel shook. Probably was the oldest car we had every hired. But, on the plus side, we didn't have any problems with it during our three week stay and we covered an awful lot of miles, Miami to the Keys and then up to Kissimmee and back down to Miami to drop off at the airport for our return back home.

7 Seater Fullsize SUV

Sanford International Airport (SFB) on 29 Jul 2011

Customer rating:


Within a few minutes of arriving at the desk we wereloading our vehicle, our own choice of vehicle from the type paid for, and on our way. A very efficient and cost effective service.

Intermediate SUV

Orlando International Airport (MCO) on 28 Jul 2011

Customer rating:


Very easy to book and pay. No queue at Orlando International. Took out roadside assistance for peace of mind. On the road within 15 minutes. Great experience!

7 Seater Minivan

Washington Dulles International Airport (IAD) on 26 Jul 2011

Customer rating:


We hired this car from Dollar at Dulles International Airport. The car parking was off airport and necessitated a short bus ride but this wasn't a problem. The car hire desks were very quiet and the process was quick and easy, we didn't see a Dollar express lane but it wasn't needed as a desk clerk beckoned us over straight away. We had booked the gold option and were not given any hard sell for upgrades. Like Alamo at MCO we were directed to an area where the cars in our rental category were parked, this suited us as having done many road trips we like to choose a model with two individual seats in the middle rather than a bench seat. We fold the back seat down and use the extra boot space for our travels. We chose a Chrysler town and Country which turned out to be one of the top of the range models with many extras. We particularly liked the sensors on the wing mirrors which bleeped if any one was undertaking / overtaking you, great for your blind spot. The vehicle was not brand new but and had less than 10,000 miles on the clock and was in excellent condition