What Do Our Customers Say?

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 08 Apr 2013

Customer rating:


Very straight forward process. We were given a complimentary upgrade to a Dodge Grand Caravan too!

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 08 Apr 2013

Customer rating:


Great service as always

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 06 Apr 2013

Customer rating:


UK citizens could not use the kiosk, even though I was told I could and after entering all my details online. Told at the desk that fuel was much cheaper bought through Alamo and even told that fuel was $5 per gallon on the road, when it was actually $3.20. Do not trust Alamo when hiring a car, booked a SUV and got a 7 seater grand caravan, not ideal !!

Intermediate SUV (IFAR)

Tampa Airport (TPA) on 06 Apr 2013

Customer rating:


Process was very good. It can often be down to chance if their is a good choice of cars available but this time it was OK.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 06 Apr 2013

Customer rating:


This time the lady at Alamo didn´t try to rent me another larger car or make me buy more insurance products. Much better than the other times with Alamo.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 06 Apr 2013

Customer rating:


Easy pick-up from Alamo. Almost new vehicle. Great experience.

Standard Convertible (STAR)

Orlando International Airport (MCO) on 05 Apr 2013

Customer rating:


I am completely disappointed with the service I received from this company. When I hired the car from this website it was based on the fact that I was hiring a ford mustang for two weeks. When I got to Orlando however I was told by alamo that they no longer did the ford mustang, they now did the Chrysler 200, or I could pay for what they considered the upgrade of the chevy camero. I told them I didn't want this upgrade, because I was already unhappy with the fact I was not getting the ford mustang that I had hired on the website and my paperwork said I would have, and the fact that I had no choice but to settle for another car, would only settle for the Chrysler 200, as this is the car I much prefered. When I got out to collect the car I was then told that they had no Chrysler 200 so I had to have the chevy camero anyway. I was completely unsatisfied with this, in my opinion this was no upgrade atall and was not even a touch upon the car I had hired from the website. I have never been more unsatisfied with a company in my life. I come from a Hugh family, many of whom travel to the US to which we all share our views. I will be recommending to anyone and everyone to not use this website. It does not give what it offers at all.

Intermediate SUV (IFAR)

Sanford International Airport (SFB) on 05 Apr 2013

Customer rating:


Great service. US Car Hire fixed a minor mistake I made to the booking without delay or complaint. Cheaper than going direct and got a free upgrade. What's not to love?

Intermediate SUV (IFAR)

Sanford International Airport (SFB) on 05 Apr 2013

Customer rating:


Despite having pre-registered for "Save Time" when I used the kiosk, which took a considerable time, after completing all the required input the service was not available and I was the expected to join a queue of at least half an hour. There was a very limited choice of cars available. Although sounding like a small problem, the inside of the windscreen and the rear window were both covered in a film of "dirt" causing dangerous visibility problems when the sun hit the window. Also, there was no indication of the type of fuel to use, either from the desk assistant or in writing in the car. Accessing the building itself was a problem due to a very large number of people with luggage blocking every entrance & exit. Unlikely to use Alamo next time as the site is too far from arrivals area and is chaotic.

Fullsize 4 Door (FDAR)

Tampa Airport (TPA) on 04 Apr 2013

Customer rating:


Do not understand why when we book an FCAR Alamo seem to mix in SCARs in your selection at the depot. As we book the gold option we feel we are paying more for petrol than we should as surely the SCAR has a smaller tank than the FCAR. There is no way of knowing until the car is returned whether you were driving an SCAR or FCAR.

Intermediate 4 Door (IDAR)

Sanford International Airport (SFB) on 04 Apr 2013

Customer rating:


The machine was a waste of time,(if u are paying for the fuel) as it lets you get right to the end and then says go to the counter! However the car was really good,quiet comfortable, fast! And the air con was amazing,much better than ours back home,and well needed in the florida heat Would definitely recommend .

Compact 4 Door (CDAR)

Sanford International Airport (SFB) on 04 Apr 2013

Customer rating:


excellent service

Compact 4 Door (CDAR)

Sanford International Airport (SFB) on 04 Apr 2013

Customer rating:


excellent service

Premium 4 Door (PDAR)

Miami International Airport (MIA) on 04 Apr 2013

Customer rating:


The site is very easy to use

Fullsize 4 Door (FDAR)

Las Vegas International Airport (LAS) on 04 Apr 2013

Customer rating:


Our experience with Alamo from the service recieved picking up the car and on return was great. The car also was perfect for our needs. We hired from Alamo again in Maui.