|
Standard SUV (SFAR)
|
Standard 2 Door (SCAR)
|
|
|
Luxury 4 Door (LDAR)
|
|
|
Luxury 4 Door (LDAR)
Los Angeles International Airport (LAX) on 23 Jan 2013
Customer rating:   
Customer name: Name withheld by request
Vehicle supplied: Lincoln MKS
The rental agent did try to upsell me on the car, but wasn't pushy at all. There were no luxury cars on the lot, so they had to bring one out. The attendant offered me a Camaro instead, which I took a little umbrage to, considering a Camaro would have been FAR cheaper to rent than a Luxury car.
After a 10min wait where the staff seemed to be a little lost (the car arrived but they couldn't remember who it was for, and then they gave me the wrong keys) I got the car, which was lovely, but not very well prepared.
The interior had the footrest snapped off, was a little mucky and the passenger mirror was replaced cheaply, so didn't auto-dim like the driver's side (I've driven this model before and know both mirrors should dim).
I may well have chosen the car had it been in the lot, but it was a shame I wasn't given a choice.
The location is a 10min drive from LAX airport and usefully has a number of petrol stations very close by, so returning the car full is no problem.
|
Economy 4 Door (EDAR)
|
Compact 4 Door (CDAR)
|
Intermediate 4 Door (IDAR)
|
Standard SUV (SFAR)
|
Standard Convertible (STAR)
Fort Myers Southwest Florida International Airport (RSW) on 19 Jan 2013
Customer rating:
Customer name: Name withheld by request
Vehicle supplied: Ford Mustang with an extra charge of 259 dollars !.
I am very unsatisfied
Everything went well EXCEPT:
I had hired according to your voucher a STAR Ford Mustang or Similar.
When I arrived at Alamo s desk, I was not entitled to have a Ford Mustang unless I agreed to pay 259 dollars more which I did, although I complained very strongly before agreeing.
I often rent cars, It was my first experience. I will post very bad reviews on the web unless you agree to refund my extra 259dollars.
Please reply to this email
|
Intermediate SUV (IFAR)
|