What Do Our Customers Say?

Luxury 4 Door (LDAR)

Orlando International Airport (MCO) on 25 Jan 2013

Customer rating:


My rating of US Car Hire would be excellent but the experience at the Alamo desk was unpleasant. The clerk used various means to get us to spend more money, including scare tactics and downright lies. Fortunately, we are experienced travellers, knew what to expect and stood our ground.

Standard SUV (SFAR)

Miami International Airport (MIA) on 25 Jan 2013

Customer rating:


Very good service. Only the pick up (I did everything before online) is very slow and time-consuming

Standard 2 Door (SCAR)

Miami International Airport (MIA) on 25 Jan 2013

Customer rating:


Again a sublime service by US-Car Hire! When we got to the pickup and the standard models were all out. They provided us a free upgrade on the dot and we were on the road in a few minutes. Thanks for the good service!

Intermediate 4 Door (IDAR)

Denver Airport (DEN) on 25 Jan 2013

Customer rating:


easy & best bit of all no pressure at the pick up desk to take out x y or z insurance.

Standard Convertible (STAR)

Disney - Anaheim - West Katella on 25 Jan 2013

Customer rating:


Good experience, not much to say apart from the 1/2 hour wait before to get the car

Luxury 4 Door (LDAR)

Orlando International Airport (MCO) on 24 Jan 2013

Customer rating:


this about my fourth time using USCar hire, Booking is a doddle, collecting the car with alamo was by far the easiest as you pick your own car and just show your credit card and licence as you drive out. would always use USCar hire and alamo when i go to florida.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 24 Jan 2013

Customer rating:


oUR A;AMO RENTAL WENT VERY WELL,QUIET AT CHECK IN,PLENY OF CARS,NOT MUCH HASTLE TO UPGRADE BUT WE WERE NOT INFORED THAT THE TOLL CHARGE HAD BEEN INCREASED FROM $6,HAD WE KNOWN THE NEW CHARGE WE WOULD USED THE CASH LANES

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 23 Jan 2013

Customer rating:


Queuing at the desk longer this time and a nuisance. Pity regular customers hiring for over 30 days can't use the auto terminals to check booking.

Luxury 4 Door (LDAR)

Los Angeles International Airport (LAX) on 23 Jan 2013

Customer rating:


The rental agent did try to upsell me on the car, but wasn't pushy at all. There were no luxury cars on the lot, so they had to bring one out. The attendant offered me a Camaro instead, which I took a little umbrage to, considering a Camaro would have been FAR cheaper to rent than a Luxury car. After a 10min wait where the staff seemed to be a little lost (the car arrived but they couldn't remember who it was for, and then they gave me the wrong keys) I got the car, which was lovely, but not very well prepared. The interior had the footrest snapped off, was a little mucky and the passenger mirror was replaced cheaply, so didn't auto-dim like the driver's side (I've driven this model before and know both mirrors should dim). I may well have chosen the car had it been in the lot, but it was a shame I wasn't given a choice. The location is a 10min drive from LAX airport and usefully has a number of petrol stations very close by, so returning the car full is no problem.

Economy 4 Door (EDAR)

Orlando International Airport (MCO) on 22 Jan 2013

Customer rating:


Great service as always. Easy to book the car and no problems when collecting at airport etc.

Compact 4 Door (CDAR)

Orlando International Airport (MCO) on 21 Jan 2013

Customer rating:


Very straightforward, got to pick our own car, no problems at all.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 21 Jan 2013

Customer rating:


Was politely asked if I would like to upgrade my car but certainly no pressure to do so.Car was in excellent condition so no complaints at all.Will use US Care again.

Standard SUV (SFAR)

Memphis Airport (MEM) on 20 Jan 2013

Customer rating:


Evrything ok, as promissed.

Standard Convertible (STAR)

Fort Myers Southwest Florida International Airport (RSW) on 19 Jan 2013

Customer rating:


I am very unsatisfied Everything went well EXCEPT: I had hired according to your voucher a STAR Ford Mustang or Similar. When I arrived at Alamo s desk, I was not entitled to have a Ford Mustang unless I agreed to pay 259 dollars more which I did, although I complained very strongly before agreeing. I often rent cars, It was my first experience. I will post very bad reviews on the web unless you agree to refund my extra 259dollars. Please reply to this email

Intermediate SUV (IFAR)

Sanford International Airport (SFB) on 19 Jan 2013

Customer rating:


You need to remind people that the "tipping" culture means that just as you get off the plane probably the first cash transaction will be to tip the guy who shows you around your hire car (after a firm demand!). I thought $5 was too much but it was the least I had...