What Do Our Customers Say?

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 03 Jun 2015

Customer rating:


UScar hire is great. Alamo rental desk requires educating to stop trying to sell car & insurance upgrades, Gets very tedious after a 9 hour plane journey! Was Told car we ordered could only carry 1 & half suitcases in boot, actually fitted 3 suitcases easily!

8 Seater Passenger Van (SVAR)

Orlando - Four Points By Sheraton on 03 Jun 2015

Customer rating:


I will most definitely use US car hire again, their web site was very easy to use and they got me a lovely 8 seater car. Being able to put a deposit on while the prices where good was great , it ment we got the best deal.

Standard SUV (SFAR)

Las Vegas Airport (LAS) on 03 Jun 2015

Customer rating:


The website is easy to navigate and the service at Alamo was fantastic and hassle free.

Standard Convertible (STAR)

Miami International Airport (MIA) on 03 Jun 2015

Customer rating:


This was a great company to deal for our hire cars while in USA. Highly recommend in conjunction with Alamo. Top service!

Fullsize 4 Door (FDAR)

San Francisco - Union Square on 03 Jun 2015

Customer rating:


A superb experience with US Car Hire, everything is covered, speedy response to the enquiry. I am glad that I made a right choice to rent the car from US Car Hire (As at the beginning, I have hesitated if I should book through US Car Hire as the website is not that well known comparing with other booking website, but finally made up my mind after going through the whole website with detailed information on the rental and terms, and reading that I can use the Alamo Kiosk further gave me confidence) I will definitely recommend US Car Hire and will use it again if I need to rent car in US. Smooth process in collecting my car in Alamo, great that I can use the kiosk as there was a line waiting in front of the counter. I can skip the line and go straight to the kiosk to do what I needed to do. After that, I needed to see a representative to get car key, as I have done the first part, I don't need to get in the same waiting line but being served by a representative immediately. The staff was helpful, though I can't choose a car by myself (I can choose my car at Phoenix Airport), I tried to request for a Nissan Altima, and the lady kindly helped to check to see if there is any available. We were indeed given a Nissan Altima at the end as there was one available. A smooth and great experience with both US Car Hire and Alamo in general.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 02 Jun 2015

Customer rating:


Car hire site easy to use and follow instructions etc. did not get reminder email re final payment / voucher but sensible enough to realise procedure. Dollar desk appeared to be the most popular and also the slowest to process the documentation - waited approx. 45mins - immigration and luggage collection significantly faster than Dollar staff. Took toll pass option - not sure it was cost effective but certainly speedier thro toll roads.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 02 Jun 2015

Customer rating:


The booking and collection were as good as always. The one negative is that the cars are getting smaller! On your website it states a full size is a Chevrolet Impala or similar, which is a good size car but on the last two trips there has not been any available. On my latest trip, apart from one Hyundai Sonata all the other cars were what I would call Midsize.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 01 Jun 2015

Customer rating:


The whole experience was very easy. Prompt and detailed emails. Have used US car hire before and will definitely use them again. First class service

Compact 2 Door (CCAR)

Orlando International Airport (MCO) on 01 Jun 2015

Customer rating:


Excellent service

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 01 Jun 2015

Customer rating:


Great

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 31 May 2015

Customer rating:


Enter your comments about the rental or rental process that you think other users may find useful. This could include how easy our site was to use, feedback on our own customer service or anything to do with the experience of actually collecting your car.

Mini Passenger Van (MVAR)

Sarasota Airport (SRQ) on 30 May 2015

Customer rating:


All went smoothly, good service.

Standard Convertible (STAR)

Sanford International Airport (SFB) on 30 May 2015

Customer rating:


Hire process was slightly long winded at Sanford airport. Disappointed not to get a Mustang as hoped, however didn't get the option to unfortunately. Otherwise all very good.

Intermediate SUV (IFAR)

Los Angeles International Airport (LAX) on 29 May 2015

Customer rating:


Easy booking Easy pick-up Easier return All went very smoothly. My car had 7 seats which was a surprise, which could be useful depending on your circumstances. the luggage area obviously suffers in this configuration.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 29 May 2015

Customer rating:


Rental was easy and efficient as usual. No problems. Thank you.