What Do Our Customers Say?

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 04 Jun 2015

Customer rating:


Great

Intermediate SUV (IFAR)

Sanford International Airport (SFB) on 04 Jun 2015

Customer rating:


Having booked through US Car Hire on several previous occasions we were fully aware of the service provided and procedure. The whole process was effortless although the car a Jeep Compass rather basic and disappointing (Last year we had a Jeep Cherokee far superior but still rated as a Mid Sized SUV). I'd recommend the Gold cover which is more expensive but worth the extra. A point to note, your site says everything is included but as you progress through the booking 'Enhanced Roadside Assistance' ie breakdown, burst tyres etc are offered as further extras. Whilst this is only a small further amount and worth taking, I consider it to be very misleading to customers.

Standard Convertible (STAR)

Orlando International Airport (MCO) on 04 Jun 2015

Customer rating:


Very easy to pick up car, lots of choice and cheaper than other company's.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 04 Jun 2015

Customer rating:


We were really impressed with the service-we registered our details online and were able to go straight to pick a car and the paperwork was dealt with very swiftly at the kiosk on our way out (the car keys are left in the cars and you just pick one and drive it to the kiosk on the way out.) I would highly recommend that people do this as it saves any queuing.The only thing is that you cannot get an upgrade doing it this way.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 04 Jun 2015

Customer rating:


Tried to transfer rental due to illness, to a later date sent 4 emails no reply.Spoke to you London office they could not help their suggestion was to send you another email. At this point in time my I have no intention of bookin with you again Charles Mills

Intermediate SUV (IFAR)

Key West International Airport (EYW) on 04 Jun 2015

Customer rating:


Collected car in Key West but it was supplied only half full of fuel returned it at the same level but got charged to fill it up. A bit of a con by Alomo.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 03 Jun 2015

Customer rating:


UScar hire is great. Alamo rental desk requires educating to stop trying to sell car & insurance upgrades, Gets very tedious after a 9 hour plane journey! Was Told car we ordered could only carry 1 & half suitcases in boot, actually fitted 3 suitcases easily!

Standard SUV (SFAR)

Las Vegas International Airport (LAS) on 03 Jun 2015

Customer rating:


The website is easy to navigate and the service at Alamo was fantastic and hassle free.

Standard Convertible (STAR)

Miami International Airport (MIA) on 03 Jun 2015

Customer rating:


This was a great company to deal for our hire cars while in USA. Highly recommend in conjunction with Alamo. Top service!

Fullsize 4 Door (FDAR)

San Francisco - Union Square on 03 Jun 2015

Customer rating:


A superb experience with US Car Hire, everything is covered, speedy response to the enquiry. I am glad that I made a right choice to rent the car from US Car Hire (As at the beginning, I have hesitated if I should book through US Car Hire as the website is not that well known comparing with other booking website, but finally made up my mind after going through the whole website with detailed information on the rental and terms, and reading that I can use the Alamo Kiosk further gave me confidence) I will definitely recommend US Car Hire and will use it again if I need to rent car in US. Smooth process in collecting my car in Alamo, great that I can use the kiosk as there was a line waiting in front of the counter. I can skip the line and go straight to the kiosk to do what I needed to do. After that, I needed to see a representative to get car key, as I have done the first part, I don't need to get in the same waiting line but being served by a representative immediately. The staff was helpful, though I can't choose a car by myself (I can choose my car at Phoenix Airport), I tried to request for a Nissan Altima, and the lady kindly helped to check to see if there is any available. We were indeed given a Nissan Altima at the end as there was one available. A smooth and great experience with both US Car Hire and Alamo in general.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 02 Jun 2015

Customer rating:


Car hire site easy to use and follow instructions etc. did not get reminder email re final payment / voucher but sensible enough to realise procedure. Dollar desk appeared to be the most popular and also the slowest to process the documentation - waited approx. 45mins - immigration and luggage collection significantly faster than Dollar staff. Took toll pass option - not sure it was cost effective but certainly speedier thro toll roads.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 02 Jun 2015

Customer rating:


The booking and collection were as good as always. The one negative is that the cars are getting smaller! On your website it states a full size is a Chevrolet Impala or similar, which is a good size car but on the last two trips there has not been any available. On my latest trip, apart from one Hyundai Sonata all the other cars were what I would call Midsize.

Standard SUV (SFAR)

Miami International Airport (MIA) on 01 Jun 2015

Customer rating:


When I got to the Alamo rental i was confronted that that was not the price I had to pay for the car. It seems that I had to take an insurance because it was not included. The price got from 140$ to 450$. That was to much. I had no choice but to downgrade the vehicle. I then took a standard sedan for which I had to pay 360$ in total for a week. As you can guess that was a blow. because the confirmation email said that insurance was included. I really hated that aspect of the rental. You expect one price and when you get there they add expenses and say that insurance is necessary

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 01 Jun 2015

Customer rating:


there needs to be more clarity on the fastrack process. We went through the whole kiosk process (even though we had registered for Alamos Fastrack process) only for it to fail after all the details had been put in (as instructed by US car hire) an then to be told by the desk we could have gone straight to the cars in the garage.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 01 Jun 2015

Customer rating:


The whole experience was very easy. Prompt and detailed emails. Have used US car hire before and will definitely use them again. First class service