Standard SUV (SFAR)
San Francisco - Union Square on 14 Jul 2014
Customer rating:
Customer name: Name withheld by request
Vehicle supplied: Nissan Altima
When we went to the Alamo office at Sutterstreet in SF, to get the SUV as we ordered and agreed on at 9 AM, we only got the message that there was no SUV, that we could wait for three!! hours for our car or that we could get a fullsize car. For us, it felt as if there was no choice or option. We had to leave and could not wait for three hours, so we had to accept the fullsize. We asked for an upgrade instead of a downgrade, we asked for financial compensation, but Alamo did nothing for us. We still want to get part of our money back, but for us never Alamo again. A company that does not deliver as promised and in no way tries to help, not even now in handling our complaints. Hardly respons from the customer service department of Alamo.
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Fullsize 4 Door (FDAR)
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Standard Convertible (STAR)
Sanford International Airport (SFB) on 13 Jul 2014
Customer rating:
Customer name: Name withheld by request
Vehicle supplied: Jeep Wrangler
On booking with your company we were assured that the car we chose would be adequate for 4 people! We wanted a cabriolet and we would have been happy witheither the Mustang or Sebring etc. However, when we tried to rent either of these vehicles we were told they would not hold our luggage! We had to make do with a Jeep Wrangler, costing us another $190, money we could ill afford.
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Standard SUV (SFAR)
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7 Seater Fullsize SUV (FFAR)
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Compact 2 Door (CCAR)
Sanford International Airport (SFB) on 13 Jul 2014
Customer rating: 
Customer name: Name withheld by request
Vehicle supplied: Enter vehicle model.
5/6 times I've been with Dollar through this company. I won't ever use Dollar again as they have scammed me for Roadsafe which I'm told they are presently refunding me. Looking at the net it seems to me to be a common practise of theirs and I won't be using them again.
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7 Seater Passenger Van (MVAR)
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7 Seater Passenger Van (MVAR)
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Mini Passenger Van (MVAR)
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7 Seater Fullsize SUV (FFAR)
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Compact 4 Door (CDAR)
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