What Do Our Customers Say?

Economy 4 Door (EDAR)

Orlando International Airport (MCO) on 27 Jul 2012

Customer rating:


We were told at the desk when we landed in Orlando that the car we booked was not big enough for bags and had no boot. I had emailed your company before going on holiday looking for the best car option for us and he had emailed back saying the option we went for. I am highly disgusted with your customer service if you are telling people to book certain cars and then when they arrive having to upgrade and pay extra money.I mentioned how on the website it showed a boot in the video attached to the type we were ordering and showed it had room for bags and she laughed at me and said in a very smart way "no it doesn't you have to upgrade if you want to bring your bags" We were very upset and angry at this as we had to spend another $218 on the car when it was already expensive due to being a young drivers package. We had used ALAMO before and I had recommended it to other people who will be arriving in Orlando over the next two weeks and one couple have ordered the same car which we had originally ordered and when they rang up two days ago after my ordeal they were told that the car they ordered fits bags and has a boot and will be waiting for them. I feel the lady at the desk took advantage of the fact we were both young and knew she would get us to upgrade. I will never recommend ALAMO again.

Economy 4 Door (EDAR)

Orlando International Airport (MCO) on 27 Jul 2012

Customer rating:


We were told at the desk when we landed in Orlando that the car we booked was not big enough for bags and had no boot. I had emailed your company before going on holiday looking for the best car option for us and he had emailed back saying the option we went for. I am highly disgusted with your customer service if you are telling people to book certain cars and then when they arrive having to upgrade and pay extra money.I mentioned how on the website it showed a boot in the video attached to the type we were ordering and showed it had room for bags and she laughed at me and said in a very smart way "no it doesn't you have to upgrade if you want to bring your bags" We were very upset and angry at this as we had to spend another $218 on the car when it was already expensive due to being a young drivers package. We had used ALAMO before and I had recommended it to other people who will be arriving in Orlando over the next two weeks and one couple have ordered the same car which we had originally ordered and when they rang up two days ago after my ordeal they were told that the car they ordered fits bags and has a boot and will be waiting for them. I feel the lady at the desk took advantage of the fact we were both young and knew she would get us to upgrade. I will never recommend ALAMO again.

12 Seater Passenger Van (FVAR)

Sanford International Airport (SFB) on 27 Jul 2012

Customer rating:


Service from US Car Hire, superb as always, issue with Alamo, ordered a 12 seater as had 10 people plus luggage, given a 15 seater, great for extra seats but no room for luggage trying to manage 10 cases was a nightmare, requested what I had ordered but was told that was all they had !!!

Fullsize 4 Door (FDAR)

Chicago - North Lasalle on 27 Jul 2012

Customer rating:


The booking process was clearly explained and seamless. Collecting the vehicle on the day, and return was straightforward. Alamo were very helpful.

15 Seater Passenger Van (FVAR)

Orlando International Airport (MCO) on 26 Jul 2012

Customer rating:


The Van had side dents and scratches when picked up but as late at night due to plane delay we had nobody to show it to so took picturee. we were also hit from behind, got a police report etc but have now got to answer questions re damage to vehicle. we hope this is not going to cost us anymore. Apart from that everything was great!!

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 26 Jul 2012

Customer rating:


We always use UScarhire, the service and prices are fantastic. On this trip, I did not realise there were two silver packages and I booked the wrong one, so only had 1 driver. We choose the Alamo option and booked an economy car. On arrival at the Alamo desk, they told us we would only have enough room for 2 rucksacks and were trying to get us to upgrade for quite a lot of money, and I know if I had booked a different category of car via UScarhire, it would have been so much cheaper. They kept changing the price for the upgrade and declined but when we collected the car, it was sufficient for the 4 of us (2 adults and 2 teenage boys) to get our luggage in and it was great on petrol too. Also on realising that I had not booked the 2 driver option, Alamo wanted $10 per day for the 2nd driver, whereas the silver inclusive option through UScarhire was only £10. I will always book through UScarhire but I do find Alamo do pester you to upgrade if you haven't booked a top of the range car but otherwise I can't fault anything else. Book all what you need through UScarhire direct, so much cheaper and excellent service

Fullsize 4 Door (FDAR)

Miami International Airport (MIA) on 26 Jul 2012

Customer rating:


i would like to have a more specified voucher about all the concepts i've paid for. In Alamo, they are allways nice but allways ask for paying more insurances and I dont know what to answer. ursually i'm very happy when i make the contract but dont feel ok when im in the front desk.

Fullsize 4 Door (FDAR)

Fort Lauderdale International Airport (FLL) on 26 Jul 2012

Customer rating:


This was not our first time using USCH. We like price and service BUT this time we had problems. One is a long & sad story with your customer service. I'll save it for another occasion BUT very troubling this 2 situations: While in our trip we got an email saying the company was NOT able to collect my money and I needed to pay once more. The email had a link to follow and proceed to pay again. I did not answer since I knew the charge had been made. BUT now that we are back at home my bank had notified me that I have 2 charges from Flexible Carhire!! Both for $642usd and with differences in Mexican currency due to the exchange rate on the date. One on Jul.24th for $8,685.30 mexican pesos and the other on Jul 26th for $8,972.88. It is important to learn that the email I mention before was received I believe on the Aug/4 so at that point these 2 charges had already been made. PLEASE do get back with me ASAP to solve this situation!!!!

Fullsize 4 Door (FDAR)

Fort Lauderdale International Airport (FLL) on 26 Jul 2012

Customer rating:


This was not our first time using USCH. We like price and service BUT this time we had problems. One is a long & sad story with your customer service. I'll save it for another occasion BUT very troubling this 2 situations: While in our trip we got an email saying the company was NOT able to collect my money and I needed to pay once more. The email had a link to follow and proceed to pay again. I did not answer since I knew the charge had been made. BUT now that we are back at home my bank had notified me that I have 2 charges from Flexible Carhire!! Both for $642usd and with differences in Mexican currency due to the exchange rate on the date. One on Jul.24th for $8,685.30 mexican pesos and the other on Jul 26th for $8,972.88. It is important to learn that the email I mention before was received I believe on the Aug/4 so at that point these 2 charges had already been made. If I had follow the instructions on that mail, it would have been the 3rd time I paid for a single hire. PLEASE do get back with me ASAP to solve this situation!!!!

Intermediate SUV (IFAR)

Sanford International Airport (SFB) on 26 Jul 2012

Customer rating:


Excellent website, clear and informative, which made booking online very easy. On arrival at Sanford, everything was in order at the Alamo office and we picked our vehicle up straightaway. On returning to Sanford at the end of our holiday, our vehicle was checked by an Alamo staff member and we then merely had to park it up. This was by far our easiest car hire experience to date. Can thoroughly recommend US Car Hire and would definitely use again.

8 Seater Passenger Van (SVAR)

Orlando International Airport (MCO) on 26 Jul 2012

Customer rating:


Excellent service . Everything was OK

Economy 4 Door (EDAR)

Boca Raton on 26 Jul 2012

Customer rating:


Alamo was great. Lovely and easy to drive and good value for money!

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 25 Jul 2012

Customer rating:


everything was fine only waiting for the toll to be charged hope you guy could make some sort of agreement with alamo or others on the toll same way as dollar has it .

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 25 Jul 2012

Customer rating:


Had an initial query over being able to return the car full rather than pre pay for a tank of fuel but after showing a small printout I ahd taken from the car hire website stating this. everything was fine.

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 25 Jul 2012

Customer rating:


Always an excellent service, never had any problems. All questions or worries are always answered very quickly. Breakdown cover offered is much cheaper than that offered by Alamo. Alamo tried to pressure us into upgrading to a bigger model but thanks to your advice we said no.