What Do Our Customers Say?

Standard SUV (SFAR)

Orlando International Airport (MCO) on 04 Jul 2012

Customer rating:


Long wait to pick up car Very efficient drop off

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 04 Jul 2012

Customer rating:


was frustrating that sales advisor was still trying to cross sell me additional products and services despite me advising that i was happy with those that i had taken, being asked to sign next to 6 crosses to decline Alamo products was painful

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 04 Jul 2012

Customer rating:


The whole experience from first ordering to returning the car at the airport was first class. I can recommend Alamo's self service kiosk for skipping the queue at the airport. The car was excellent.

Premium 4 Door (PDAR)

Los Angeles International Airport (LAX) on 04 Jul 2012

Customer rating:


Only minor point was that the kiosk for fast service did not function for us. Further all was very good. Car was set and good to go, no questions asked. Go outside, pick a car of your liking in your hire type and off we went.

Intermediate 4 Door (IDAR)

Miami International Airport (MIA) on 03 Jul 2012

Customer rating:


Very well treated, organized, clean, stupendous.

Intermediate 4 Door (IDAR)

Las Vegas International Airport (LAS) on 03 Jul 2012

Customer rating:


Everything was arranged upon arrival, just proceed and pickup the car. Arriving at the parking lot we even received an upgrade to a full-size (requested Intermediate) without extra costs! Very pleasant experience.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 03 Jul 2012

Customer rating:


Only issue was that I could not get the automatic kiosk to work. I think I used the right one as they were not well identified. I had to go to the main queue and deal with the usual upsell attempt. Not too bad actually. Otherwise a painless experience. Thanks.

Fullsize 4 Door (FDAR)

Tampa Airport (TPA) on 03 Jul 2012

Customer rating:


Great easy internet rental process from home, including registering for your Easy Collection service. Unfortunately on arrival the self service machine was out of order and so had to queue and go through all the usual hard-sell of upgrades etc which we'd specifically been trying to avoid!! Car was great, no problems at all, enjoyed driving it and fuel economy was really good. We will definitely use you again in future.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 03 Jul 2012

Customer rating:


Car was infested with ants and we had to buy a insecticide to kill them. Car could have been a lot cleaner

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 03 Jul 2012

Customer rating:


Car was infested with ants and we had to buy a insecticide to kill them. Car could have been a lot cleaner

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 02 Jul 2012

Customer rating:


The booking process was quick and efficient.The ony downside to our experience was that the girl on the alamo desk at Orlando told us that the Chevrolet Tahoe was not large enough for 5 people and our luggage and convinced us to pay for an upgrade to a larger vehicle. We were lucky that the gentleman who saw us later informed us that the original car was big enoughand cancelled the upgrade.

Economy 4 Door (EDAR)

Orlando International Airport (MCO) on 02 Jul 2012

Customer rating:


Really smooth and easy process from booking, collecting and dropping off. US car hire and Alamo made this rental (along with the other one we made) very easy and would have no concerns or doubts about repeating the process next time I visit the States. Great work team.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 02 Jul 2012

Customer rating:


A USCar Hire foi ótima. Quando chegamos ao aeroporto, já estava tudo acertado. Fizemos o check in na máquina da Álamo e fomos direto pegar o carro. Recomendo!

8 Seater Passenger Van (SVAR)

Miami International Airport (MIA) on 01 Jul 2012

Customer rating:


A very good experience with car hire. I will recommend this site to other people. Keep the good work and keep improving your offers.

Economy 4 Door (EDAR)

Orlando International Airport (MCO) on 01 Jul 2012

Customer rating:


Numerous Emails explain the problem- However it was even worse when we got back to the Customer service at Alamo except for a $40 return after a heated exchange. Their were other customers who were at customer service windows nest to us having similar heated exchanges where the Alamo agents Misled them to the point of telling lies. In my opinion we were totally misled and the preyed on tired travellers new to the area. I had made a formal complaint to the Customer service operation in Oregon and was informed that a senior manager would ring me this week(Wednesday) - They failed to do so which shows they have a very poor customer service service. The one positive point was the communication from US Car Hire which was prompt and informative. I do not hold US car hire for our poor experience but the agents at the Alamo desk who are not actually employed by Alamo and are commission driven to the point they are giving Alamo a bad name. Regards Steve Eckersley