What Do Our Customers Say?

7 Seater Fullsize SUV (FFAR)

Sanford International Airport (SFB) on 29 Mar 2013

Customer rating:


Car easy to collect, slight queuing on arrival at airport, but to be expected. Alamo easy to find. Staff very friendly and helpful. Actual car loaned was bigger than one booked! Sat nav not particularly good though. When returning car, vehicle accepted back by Alamo with minimal admin. Overall, very good experience.

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 29 Mar 2013

Customer rating:


Car hire worked out exactly as required. There were no hidden extra's to pay for on arrival . There was a good variety of cars to choose from in the catorgery. It was a very smooth and efficient service and will be using again next year.

Fullsize 4 Door (FDAR)

San Diego International Airport (SAN) on 28 Mar 2013

Customer rating:


Everything worked fine and car hire exactly as expected. Only one minor problem: the Alamo Kiosk did not allow us to complete the Car Hire (problem with Driving License) and referred us to the desk. As there was no queue there wasn't any delay.

Premium 4 Door (PDAR)

Orlando International Airport (MCO) on 28 Mar 2013

Customer rating:


Excellent service, answered promptly a question I had about insurance. I have used the company for 10 years and always had good reliable and prompt service

Fullsize 4 Door (FDAR)

Sarasota Airport (SRQ) on 28 Mar 2013

Customer rating:


I've rented many times from US Car Hire and the process has always been smooth and efficient. Pricing is usually very competitive

12 Seater Passenger Van (FVAR)

Fort Lauderdale International Airport (FLL) on 28 Mar 2013

Customer rating:


Es mi segunda renta con Uds. Y todo fue muy fácil, desde la reservación hasta la entrega del coche. Estoy muy satisfecho y les recomiendo ampliamente

7 Seater Passenger Van (MVAR)

Houston Intercontinental Airport (IAH) on 28 Mar 2013

Customer rating:


Easy process and car was an upgrade on the one I had pre booked.

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 28 Mar 2013

Customer rating:


Almo check in booths not working and representatives not bothered called the manager who helped after about another 15 minute wait. Then on check out at the gate we hadn't been given the rental agreement which we hadn't noticed as just wanted to get out so that was another issue but not delayed too long as the lady at the exit gate printed on off for us and we were on our way x

Compact 4 Door (CDAR)

Orlando - Hyatt Regency Hotel on 28 Mar 2013

Customer rating:


The general experience of the renting the vehicle was very good. Any queries that I had in arranging the hire were quickly dealt with by Customer services through the website. Hiring a car and driving abroad was alien to me, this was the first time, so there were nerves about it all, driving on the left hand side, left hand side drive, automatic car, collecting the car, hard sell for extras. However I found the whole experience very good. There was no hard sell for extras at collection and I where I had queries about the paperwork these were cleared with the help of the Alamo staff. My only negative and to be honest it is not that bigger deal but I will mention it to give a full picture: is that on collecting the car I was just given the keys and GPS, there was no introduction to the car or helpful pointers. I guess that I had expected someone to go through the car controls with me, I expect they would have if I had asked. It should be noted that I collected the vehicle from The Peabody Hotel at 9am and there were a few people collecting cars, this obviously had an impact on the time available. Was surprised to receive a VW Golf, but to be honest probably made the driving easier as I was familiar with the car.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 27 Mar 2013

Customer rating:


Although we had to join a queue when we arrived in America, it seemed to move along fairly quickly and when we met the agent, we were dealt with very quickly and efficiently. Within 5 minutes we had selected our car and were driving away. The only negative criticism was the gentleman in the garage that gave us directions and a road "name" rather than it's number (the 192) which is what you see on every road sign, basic map etc. When we returned the car, the system was just as efficient. Will definitely use US Car Hire/Alamo again.

Fullsize 4 Door (FDAR)

Miami International Airport (MIA) on 27 Mar 2013

Customer rating:


Found the whole rental process very easy with self check in machines. Very satisfied would use again.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 27 Mar 2013

Customer rating:


I have nothing but positive comments about the service that I received from us car hire, I did have problems in the US with the car breaking down,(replaced with no hassle but a 40 mile drive with a car that was iffy) and a potential toll booth violation,that I wouldnt have been concerned about if I had known that the rental company covered it with a really good policy that they hadn't told us about. Still no complaints at all about hire company.first class.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 26 Mar 2013

Customer rating:


Excellent service in every time we hire with you.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 25 Mar 2013

Customer rating:


Aslways, perfect and smooth as clockwork

12 Seater Passenger Van (FVAR)

Miami International Airport (MIA) on 25 Mar 2013

Customer rating:


EXCELENT SERVICE