What Do Our Customers Say?

Economy 4 Door (EDAR)

Orlando International Airport (MCO) on 20 Oct 2012

Customer rating:


The car we had was a compact model, chevrolet cruize. Great car, great experience and great holiday! Only fault is that we had to extend our trip due to hurricane sandy for four days. Extended the car hire for the four days and it was just as expensive even more expensive as the original hire which was for 10 days. Other than that service and car itself were fantastic!

Intermediate 4 Door (IDAR)

Fort Lauderdale International Airport (FLL) on 20 Oct 2012

Customer rating:


Rental clerk was unhelpful. Gave us a leaflet about Sunpass and rather than explain it he told us to read it, although we did ask him to explain to us what it was. He was very dismissive about the additional breakdown cover we'd taken out. We had thought that this would be provided by Alamo, so it would have been helpful if this had been clearer on your website.

Intermediate 2 Door (ICAR)

Nashville Airport (BNA) on 20 Oct 2012

Customer rating:


no problems all went well - the agent at the desk was very nice, send hime to MCO and train the guys there!

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 19 Oct 2012

Customer rating:


First place we've ever hired a car from & I thought it was brilliant and very easy!

Fullsize 4 Door (FDAR)

Sanford International Airport on 19 Oct 2012

Customer rating:


Everything went excellently with the rental itself. I love how you can choose which car you want within your category. One thing I would say is that it's a fair walk from Sanford arrivals down to the Alamo office & obviously the same when returning the car.

Standard SUV (SFAR)

Sanford International Airport on 19 Oct 2012

Customer rating:


Uk driving license holders can not se the self service machines as they have been updated. Very disappointing after speaking the time to input the information

Fullsize 4 Door (FDAR)

Sanford International Airport on 19 Oct 2012

Customer rating:


Had to queue for quite a while to pick up the car, although in there were a number of staff on duty. This wasn't really a problem though. The member of staff was very friendly and helpful. We had booked the Gold package, but the member of staff still tried to sell us a SatNav (we declined) and some other breakdown cover (which we bought). I was slightly disappointed in this in that your website (when we booked the car) said that if we got the Gold package there wouldn't be any further need for anything when we picked the car up. At the end of a long flight, I didn't want any hassle so we booked the break down cover but I feel that was $77 wasted and unneccessary on the rental. Other than this, the experience was very good. Very easy dropping the car back in at the end of the rental, and all the staff we interacted with were very friendly and helpful.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 18 Oct 2012

Customer rating:


Used the save time kiosk but had problems as the new kiosk would not accept a prepaid voucher. instead of the process saving me time it actually took more time! besides that everything else was great.

7 Seater Fullsize SUV (FFAR)

Fort Lauderdale International Airport (FLL) on 18 Oct 2012

Customer rating:


Excellent service, very happy with the vehicle . Nice Clean New.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 18 Oct 2012

Customer rating:


Site very easy to use, excellent price and service. Alamo queue was huge to collect car and rep pushed us into pre-paying petrol to return empty saying it would cost lots most for us to fill it up. Dont let them! They charged just over $90 and it only cost us $60 to fill up ourselves. Really wanted a Tahoe but was not given that as a choice. Got a Buick 7 seater but it turned out to be a lovely comfortable car.

Intermediate 2 Door (ICAR)

Fort Myers Southwest Florida International Airport (RSW) on 18 Oct 2012

Customer rating:


All fine. No problems. No hassle from staff trying to get me to buy extras not needed.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 18 Oct 2012

Customer rating:


Alamo was a great choice. We used the online check in and missed any queues going straight to the car park to have a choice of about 8 SUVs with the keys in the ignition. The Kia was a solid car and had an additional 2 seats at the back which came in use as my 2 kids has a row each when we did our 2500 miles of traveling around Florida and also Mississippi. Only thing I could say negative was that the car had very light steering and tended to float around the lane needing constant correction. The Alamo Gold hire was brilliant. I have used US car hire since 2006, always good quote and no need for extra charges on the gold hire.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 16 Oct 2012

Customer rating:


the site was very easy to use and the service was excellent.i would definately use this site again.the service we got from alamo and the choice of cars was also first class.

Intermediate 2 Door (ICAR)

Orlando International Airport (MCO) on 16 Oct 2012

Customer rating:


Always hire from this site, would not consider going elsewhere always had 1st class service.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 16 Oct 2012

Customer rating:


Booking was smooth and easy and only a very low deposit until just before the holiday. The car was exactly what I had hoped for and in excellent condition. The Alamo receptionist at Orlando Airport was a pleasure to be served by and was in good humour and very helpful. Overall an excellent car hire experience and I would recommend US Car Hire and Alamo to anyone.